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Compare Fullstory and LogRocket 
Featured Products
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
Contact Us
Free 1000 Sessions Per Month
Fullstory
Star Rating
(1,045)4.5 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansLogRocket
Star Rating
(2,295)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fullstory excels in providing a comprehensive visual representation of the customer experience, which is particularly useful for troubleshooting. Users appreciate the detailed technical information available during sessions, allowing them to identify whether issues are isolated or widespread.
- Users say that LogRocket stands out for its session recording capabilities, which enable teams to understand user interactions and debug issues without needing to ask customers for feedback. This feature is described as a "game changer" for gaining insights into user behavior.
- Reviewers mention that Fullstory's customer support is highly regarded, with users highlighting the helpfulness and approachability of the support team. This partnership aspect is seen as a significant advantage, fostering a collaborative environment for success.
- According to verified reviews, LogRocket captures extensive information about user browsers, which helps teams diagnose unexpected behaviors and improve user experience. This capability allows for quicker resolutions to issues that may not be easily reproducible.
- G2 reviewers note that while Fullstory offers a robust platform, some users find it less intuitive for specific workflows compared to LogRocket, which is praised for its ease of use and setup. LogRocket's straightforward onboarding process is frequently mentioned as a benefit.
- Users highlight that Fullstory's flexibility allows for creative use of the platform, with features like the exclusion function simplifying the process of filtering out unwanted user sessions. This adaptability is a key strength that enhances user experience.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Fullstory
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
8.7
886
8.9
2,029
Ease of Use
8.3
897
8.7
2,066
Ease of Setup
8.4
532
9.0
1,100
Ease of Admin
8.7
319
9.0
668
Quality of Support
9.0
685
8.9
1,296
Has the product been a good partner in doing business?
9.0
301
9.1
588
Product Direction (% positive)
8.8
849
8.9
1,985
Features by Category
Metrics
8.5
270
8.9
331
8.6
264
8.5
305
8.3
253
8.2
293
8.7
272
8.7
307
8.4
278
8.4
291
7.8
246
7.9
272
7.7
246
8.0
261
8.2
258
8.0
259
8.5
260
8.0
265
Reporting
8.7
276
8.6
307
8.3
264
8.0
273
7.9
263
8.0
276
8.7
268
7.9
269
7.9
235
7.8
258
7.8
241
8.1
259
8.4
264
8.3
276
Other
8.3
265
8.5
279
7.8
232
8.1
252
8.0
255
8.3
260
7.6
227
7.7
230
7.4
226
7.3
153
6.6
222
Feature Not Available
7.6
215
7.8
233
Agentic AI - Digital Analytics
6.1
11
7.2
18
6.5
12
6.8
18
6.4
13
6.8
18
6.4
13
6.9
18
Administration
7.5
254
8.2
321
7.8
258
8.3
314
8.7
272
8.7
362
8.3
272
8.3
343
User Identification
7.7
75
Not enough data
8.5
78
Not enough data
8.8
78
Not enough data
Tracking & Reporting
8.5
77
Not enough data
9.0
76
Not enough data
8.2
75
Not enough data
8.8
79
Not enough data
8.7
80
Not enough data
8.8
80
Not enough data
Metrics
8.8
80
Not enough data
8.5
75
Not enough data
8.2
73
Not enough data
8.1
74
Not enough data
8.7
78
Not enough data
User Behavior
9.0
378
|
Verified
8.9
1230
|
Verified
8.6
356
|
Verified
8.7
1205
|
Verified
8.5
377
|
Verified
7.9
1105
|
Verified
A/B Testing
8.5
355
|
Verified
8.4
1186
|
Verified
Feature Not Available
7.1
855
8.3
358
|
Verified
7.8
983
8.2
328
|
Verified
7.1
863
|
Verified
Visitor Information
8.5
368
|
Verified
8.7
1249
|
Verified
8.2
366
|
Verified
8.3
1211
Agentic AI - Session Replay
5.9
23
7.1
151
User Analysis
8.4
40
Not enough data
8.1
38
Not enough data
User Support
8.4
42
Not enough data
8.0
36
Not enough data
8.8
38
Not enough data
Walkthrough Type
8.9
43
Not enough data
9.1
53
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
7.8
190
7.7
368
8.6
205
8.3
407
8.5
199
7.5
372
8.4
213
7.5
364
7.3
197
7.2
362
7.7
175
7.3
340
7.3
189
Feature Not Available
7.5
176
7.5
354
Agentic AI - Product Analytics
5.2
9
6.2
41
5.2
9
5.9
40
5.9
9
6.4
40
5.2
9
6.2
41
Analytics
7.8
76
Not enough data
8.2
83
Not enough data
8.4
83
Not enough data
7.5
78
Not enough data
7.1
77
Not enough data
Feature Not Available
Not enough data
Administration
7.8
78
Not enough data
6.7
80
Not enough data
7.2
77
Not enough data
Generative AI
5.8
77
Not enough data
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.2
6
Not enough data
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Bug Reporting
Not enough data
8.0
776
Not enough data
7.8
730
Not enough data
7.6
724
Bug Monitoring
Not enough data
8.4
843
Not enough data
8.5
874
Not enough data
7.8
841
Agentic AI - Bug Tracking
Not enough data
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Monitoring
Not enough data
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Response
Not enough data
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Agentic AI - Application Performance Monitoring (APM)
Not enough data
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
7.1
13
Performance
Not enough data
8.7
389
Not enough data
8.2
358
Functionality
Not enough data
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Generative AI
6.7
10
Not enough data
Self-Service Experience
7.9
27
Not enough data
7.9
24
Not enough data
6.7
23
Not enough data
7.2
24
Not enough data
7.9
27
Not enough data
Self-Service Platform
8.1
33
Not enough data
8.9
32
Not enough data
6.3
25
Not enough data
8.1
27
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
6.9
17
7.1
7
7.5
17
7.1
8
7.1
16
6.7
6
7.0
16
7.2
6
7.6
15
7.2
6
7.3
16
Analysis
8.3
179
7.8
192
8.3
172
8.0
191
8.2
159
7.7
186
8.1
171
7.9
189
8.7
172
8.3
198
Reporting
8.9
189
8.5
213
9.3
199
9.4
221
8.7
186
8.9
205
8.4
173
8.0
195
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
80
Not enough data
8.5
75
Not enough data
8.2
73
Not enough data
8.1
74
Not enough data
8.7
78
Not enough data
Variation Testing
7.5
50
Feature Not Available
7.0
48
Feature Not Available
8.1
49
7.8
79
8.5
51
Feature Not Available
7.7
49
Feature Not Available
7.1
47
Feature Not Available
Reporting
9.3
55
8.0
153
9.0
54
8.3
159
Personalization
8.2
52
Feature Not Available
7.8
48
Feature Not Available
9.0
52
8.3
125
Administration
8.3
48
8.5
132
8.3
47
8.6
129
9.3
53
8.8
140
9.0
53
8.6
134
Categories
Categories
Shared Categories
Fullstory and LogRocket are categorized as Product Analytics, Session Replay, Heatmap Tools, Mobile App Optimization, and Digital Analytics
Unique Categories
Fullstory is categorized as Generative AI Infrastructure, SAP Store, E-Commerce Analytics, Customer Data Platform (CDP), Mobile App Analytics, Customer Self-Service, and Digital Adoption Platform
LogRocket is categorized as Application Performance Monitoring (APM) and Bug Tracking
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.5%
Information Technology and Services
10.9%
Financial Services
8.0%
Marketing and Advertising
5.6%
Retail
5.0%
Other
48.0%
Computer Software
28.6%
Information Technology and Services
13.0%
Financial Services
11.2%
Marketing and Advertising
2.4%
Insurance
2.3%
Other
42.5%
Discussions
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 Comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
Is there a possibility to add videos or images to the popups?
2 Comments
OD
Hi Charly,
Sure thing! You can simply show a picture, animation or even embed a video within your Usetiful content.
All the best,
OndrejRead more
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
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