Invoca Reviews & Product Details

Your diligence addressing issues and the straightforward communication. Review collected by and hosted on G2.com.

In our project, what did not work well was the lack of ongoing follow-up after the solution was implemented. There are questions that are only addressed on a reactive basis. Review collected by and hosted on G2.com.

Top-notch product, Excellent customer service and regular training, always innovating technology Review collected by and hosted on G2.com.

I have not had any bad issues to report after having used the product for 5+ years. Review collected by and hosted on G2.com.

Easy way to generate toll free numbers, inbound numbers as we need them

Customer support is great once we have an issue. Review collected by and hosted on G2.com.

The interface seems a bit antiquated and reporting is not super intuitive in my experience Review collected by and hosted on G2.com.

It's easy to use in every aspect and provides data & controls we wouldn't have otherwise. Review collected by and hosted on G2.com.

The reporting view. When I'm in the Calls report - I want to filter/select a product line, then a channel and then only see campaigns relevant to those. Not the whole world of Invoca campaigns we have. Review collected by and hosted on G2.com.

Invoca delivers actionable, objective insight that assists us with understanding the customer journey, and experience. Invoca provides us with the tools and data to make smarter decisions regarding functional processes, and digital strategies including paid search. The Invoca data helps drive decisions to meet measurable results. Our account representatives really listen and help us implement the signals that meet our strategy. Review collected by and hosted on G2.com.

Implementation of the tools can be confusing. Thankfully our account representatives help us leverage the many tools and any difficulties with the setup process. Review collected by and hosted on G2.com.

The Invoca platform is very intuitive to use, and required a minimal amount of training for my users. The Invoca Implementation team was very well organized and kept our implementation and porting on track. Review collected by and hosted on G2.com.

Some of the nomenclature that Invoca uses is a bit confusing for my organization's use case. Review collected by and hosted on G2.com.

It's super easy to review calls at a glance and search for keywords. As a company it is very easy to make sure agents are following scripts by having signals set up. We can quickly verify that we are maximizing our client potential. Review collected by and hosted on G2.com.

Filtering options arent always accurate. Review collected by and hosted on G2.com.

Invoca turns the lights on in an area where we've been operating in the dark, the call center. Tracking digital activities and tying them to offline conversions has always been difficult, but Invoca makes that much more scalable and accurate. Leveraging invoca's signals/AI, we're able to feed conversions back to our platforms (i.e. SA360) to let the algorithms know a conversion happened and those dollars weren't wasted. Review collected by and hosted on G2.com.

The only real ding I can give invoca would be wanting increased data from existing integrations vs needing Invoca to host the IVR. Currently, hosting the IVR is required, and if we could get the same level of data without blowing up the call center's infrastructure - that would be a huge win. Review collected by and hosted on G2.com.

I like that setting up new campaigns is quite simple, and makes it easy to make the necessary changes and updates in a very quick and easy way. Review collected by and hosted on G2.com.

It has a somewhat high price compared to other similar tools. Learning about this tool can be challenging, as many elements are hidden in various views. Review collected by and hosted on G2.com.

Invoca makes tracking your marketing internal marketing efforts and affiliate marketing efforts a breeze. The ability to tag your calls with any data you would need to quickly report off of within the system or build beautiful dashboards it's my favorite thing to do. Managing affiliate marketing relationships within this tool through call tracking, and providing real-time earnings data directly to your affiliates is just a breeze with Invoca. Simply onboard a publisher/affiliate and they will have access to their own Invoca login to monitor how their campaign is performing easily and the amount of money they are making. And the added bonus to this is they see what you see, they don't need to wait for you to provide reports to them the exact data points you are using to monitor their calls can be shared with them and set up for them to see how you are evaluating the performance of their call. If the publisher has their own business analytics system and doesn't want to access yet another tool, then they have the option to set up an API push in their publisher account to then get the data directly sent to their analytics tool. T

The next best thing would arguably to me is probably the BEST thing about Invoca is the team at Invoca is absolutely incredible. I have been working with this company for 3 years now and have yet to meet one person from the company that wasn't well versed in the product as if they created it, and the friendliest people. I don't know what recruitment pool they are getting these workers from but they absolutely amazing individuals! The partnership you receive from Invoca isn't something you could ever replace with another tool. You may be able to find another Call Tracking software with similar capabilities but they won't have the Invoca Team and when you take on a tool like this you really need a team to help ensure you get the most value out of it and Invoca gets an A+++ for this. I have worked with several Call tracking companies in the past and I was an afterthought just another customer in a sea of customers, who met with an account rep once a quarter. With Invoca we meet weekly or bi-weekly up to you, and they are constantly evaluting your account to provide you with helpful insights on how to improve your marketing efforts.

Invoca llistens to their customers and are continuously adding enhancements to their already amazing platform. They are definitely an innovative company that just keeps on going, nothing is ever enough for them it feels, which is great to know Review collected by and hosted on G2.com.

I can't seem to find a downside to Invoca, what I wish they could be is a Dialer Software in addition to what they already do then life would be great! All our Calling needs would be in one place :) Review collected by and hosted on G2.com.