--- title: Invoca Reviews meta_title: 'Invoca Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 967 reviews by the users' company size, role or industry to find out how Invoca works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 967 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Invoca Reviews **Vendor:** Invoca **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.5/5.0 **Total Reviews:** 967 ## About Invoca Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers. ## Invoca Pros & Cons **What users like:** - Users commend the **intuitive usability** of Invoca, which facilitates quick adoption and effective performance tracking. (28 reviews) - Users find Invoca to be **intuitive and easy to use** , enabling rapid adoption and improving team efficiency. (25 reviews) - Users appreciate the **intuitive analytics** of Invoca, enhancing visibility into marketing performance and improving conversion rates. (23 reviews) - Users commend Invoca's **knowledgeable and responsive customer support** , enhancing their experience with proactive assistance and tutorials. (20 reviews) - Users value the **attribution accuracy** of Invoca, enhancing visibility into leads and improving marketing performance insights. (19 reviews) - Users appreciate the **customizable reporting features** of Invoca, enhancing visibility and decision-making for marketing campaigns. (19 reviews) - Call Tracking (18 reviews) - Insights (15 reviews) - Integrations (14 reviews) - Positive Experience (14 reviews) **What users dislike:** - Users find the **learning curve steep** due to a lack of user-friendly design and inadequate training resources for new users. (9 reviews) - Users find Invoca's **missing features** frustrating, especially regarding integration complexities and unclear communication about enhancements. (9 reviews) - Users express frustrations with **call issues** , including privacy concerns, support challenges, and integration difficulties. (8 reviews) - Users find the **reporting setup complex** , requiring time and effort to customize dashboards effectively. (8 reviews) - Users find the **complex setup** of Invoca time-consuming and challenging, often requiring careful configuration for optimal use. (8 reviews) - Users find a **steep learning curve** with Invoca, particularly due to system integration and confusing terminology. (7 reviews) - Time-Consuming (7 reviews) - Initial Difficulties (6 reviews) - Integration Issues (6 reviews) - Limited Customization (6 reviews) ## Invoca Reviews ### 1. Powerful AI & Marketing Attribution, Room for More Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Paul V. **Reviewed Date:** September 09, 2025 **What do you like best about Invoca?** We've been pleased with Invoca's AI analysis, which effectively identifies the percentage of high-quality calls per channel. Their AI analysis and integration with other marketing platforms are particularly valuable. The account representatives are exceptionally friendly and supportive, and the technology is continually advancing. Additionally, we find their level of marketing attribution helpful. **What do you dislike about Invoca?** Training their AI analysis has been long and tedious. We would also like to see more native integrations with other ad platforms so that we can pass call data back into those ad platforms. They're currently integrated well with Google, although there still are hiccups with that. The Meta integration is a little shaky and they're not natively or seamlessly integrated into as many of the major marketing and advertising platforms. **What problems is Invoca solving and how is that benefiting you?** we use Invoca to identify which campaigns drive the most opportunities via phone calls. Their AI analysis helps to determine high-quality calls per channel, enhancing our marketing attribution efficiency. ### 2. Great call tracking platform with a lot of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Dan L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Invoca?** Great platform providing informative call center insights. The account management (Sara Cummings) and onboarding teams (Ryan Marvel) are very friendly and extremely helpful when presented with questions and given program requests. They are always responsive and engaged. **What do you dislike about Invoca?** Recent experiences when Invoca related to platform enhancements have not been the most smooth. The last two years, Invoca has presented new functionality that other clients have used and when attempting to partner on the technology build, Invoca's tech team has pivoted in building the functionality to the finish line. The overall default message after continued collaboration is that its a "beta" product and will check in the following year. First, in 2024 when working towards adding web lead call tracking which Invoca highlighted another telecom/satellite company uses. Then in 2025 for audio call file ingestion via sFTP. Our team understands that internal priorities may change, however its been a little frustrating that the communication has not been completely transparent; especially since a new order form was signed which included optimizing these increased services. **What problems is Invoca solving and how is that benefiting you?** Dynamic online inbound customer call tracking **Official Response from Nina Andres:** > Thank you so much for leaving us a review. We're thrilled to hear you've had such a positive experience with our product. We truly appreciate your support; cheers to your continued success! ### 3. Easy Setup and Dynamic Number Insertion Across Channels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Invoca?** Easy setup and dynamic number insertion across different marketing channels. **What do you dislike about Invoca?** Wish there was a better training system when a new user joins **What problems is Invoca solving and how is that benefiting you?** Helps us get an ad level description of any leads that may interact with our sites, tfns ### 4. Great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Invoca?** I like Invoca because I get great customer service from the account managers. I like their traffic reports provide lots of data & their Signal service & tracking **What do you dislike about Invoca?** I feel price is significantly higher than others, but it does come with more data and service. It will be difficult though for small business owners to justify the cost. **What problems is Invoca solving and how is that benefiting you?** Call tracking and conversation intelligence. This is helping us know how long are our calls and what was the outcome of the call. Did the agent answer the phone call or whether it went to voicemail or was it a service call vs. purchase call, etc. **Official Response from Jenna Vos:** > Thank you for taking the time to leave us a review. We truly appreciate your support. In most cases, the money businesses (even small businesses) save by optimizing with Invoca data ultimately pays for the platform itself—and then some. Cheers to your continued success! ### 5. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Invoca?** Invoca offers excellent support. They assign a dedicated Customer Success Specialist who helps guide us toward achieving our goals using all the tools Invoca provides. There are plenty resources on the website available to assist with implementing backend integrations with other tools and software. The ability to choose between dynamic and static numbers gives us the flexibility to run our campaigns the way we want. The signals we create help us manage reports easily and we are able to react to the issue fast with the alert notification sent to our emails. **What do you dislike about Invoca?** The transcript can be improved. KPI Dashboard is also limited. **What problems is Invoca solving and how is that benefiting you?** Invoca helps us by giving insight on the mood of the customers, the questions they are interested in, the demographic of the callers, and the treatment they received from our dealers and agents. **Official Response from Jenna Vos:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 6. Optimizing Call Performance with Invoca **Rating:** 4.0/5.0 stars **Reviewed by:** Julia E. | Telesales Implementation Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Invoca?** Invoca has been instrumental in improving call reviews and performance tracking by providing AI summaries, field analysis, and recording reviews. Its robust reporting and campaign-level error detection have delivered actionable insights that enhance performance across channels while streamlining partnership management. **What do you dislike about Invoca?** Although Invoca delivers valuable data, its lack of user-friendly design can limit efficiency and ease of use. **What problems is Invoca solving and how is that benefiting you?** Invoca has been instrumental in enhancing call reviews and performance tracking through AI summaries, field analysis, and recording reviews, while its robust reporting and campaign-level insights streamline partnership management and improve cross-channel results **Official Response from Jenna Vos:** > Thanks for leaving us a review! We’re so glad you’ve had such a great experience with our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 7. Basic use is great. **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor H. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Invoca?** For CHP, the most gratifying part of Invoca is the instant feedback and results for our marketing campaigns. Before Invoca, we had no data or measurements of how our tactics and channels were performing. We've continued to be more informed in our marketing due to the call tracking Invoca allows. **What do you dislike about Invoca?** If we try to do something more complex beyond the basic call tracking, we usually run into issues. Also, as time goes by we learn of more features that have been available that haven't been utilized. **What problems is Invoca solving and how is that benefiting you?** It is giving us strong data points so we can pivot our marketing campaigns based on performance. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 8. Invoca Review Q3Y25 **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany N. | Senior Manager, Paid Search, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Invoca?** Customer service and hands on support from Invoca. We meet with Mallory once a week and she's readily available and very proactive about providing video tutorials and walk throughs. **What do you dislike about Invoca?** Visibility into billing process - was a little complex to not have monthly invoicing like other vendors. **What problems is Invoca solving and how is that benefiting you?** Invoca provides transparency into what customer calls look like. By using these cues, we're able to integrate the actions into our SA360 goals. **Official Response from Nina Andres:** > Thank you so much for leaving us a review. We're thrilled to hear you've had such a positive experience with our product. We truly appreciate your support; cheers to your continued success! ### 9. Call tracking with technical flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Invoca?** The ability track, transcribe, categorize, and analyze calls is useful for any organization that has a high volume of phone conversation interactions with their customers. Customization for tracking non-standard website interaction metrics and allowing that information to be associated with calls is useful. **What do you dislike about Invoca?** Word transcription accuracy can be spotty at times with individuals with accents. Cost is a challenge. **What problems is Invoca solving and how is that benefiting you?** attributing volume of customer service calls vs lead generation calls. determining intent of callers as well as sentiment. **Official Response from Nina Andres:** > Thank you so much for leaving us a review. We're thrilled to hear you've had such a positive experience with our product. We truly appreciate your support; cheers to your continued success! ### 10. Great Product - Intuitive Design & Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Invoca?** Invoca's product is straight forward and works as advertised. **What do you dislike about Invoca?** Hierarchy of Campaigns / Call Pools / Phone Numbers can get tricky to manage. **What problems is Invoca solving and how is that benefiting you?** Allowing us to connect our digital marketing tactics with conversion success and call valuation. **Official Response from Jenna Vos:** > Thanks for leaving us a review! We’re glad to hear you are enjoying our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 11. Good call tracking for healthcare **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Invoca?** Account support depends on your main contact, and our primary contact is fantastic. Technical support can be great too. Our most recent experiences have gone very well. **What do you dislike about Invoca?** Updating account contract can be a cumbersome, time-consuming process. **What problems is Invoca solving and how is that benefiting you?** We're able to track calls from a campaign, report on key call metrics, and gather caller info to help us better understand our consumers. **Official Response from Nina Andres:** > Thank you so much for leaving us a review. We're thrilled to hear you've had such a positive experience with our product. We truly appreciate your support; cheers to your continued success! ### 12. Overall Great Call Tracking Tool With Supportive Reps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Invoca?** The Invoca platform is simple enough to use - the learning curve is minimal, and we were able to get up-and-running very quickly. The account team is fantastic and responds to emails in a timely fashion. The integrations between Invoca and Google Ads + SA360 work well and are especially useful for reporting and campaign optimizations. **What do you dislike about Invoca?** The reporting tools can be a bit clunky. We have not found a way to have collaborative custom reports in-platform, as each one can only be viewed by the individual owner and can be only shared out (not editable). Also, you have to wait for an email link to download any reports/data rather than it going straight to your computer's files. Deeper integration with Microsoft Search Ads would be nice as well. **What problems is Invoca solving and how is that benefiting you?** Invoca helps us attribute calls & other down funnel metrics to our media campaigns - this allows us to give our client a more holistic view of account performance and how their ad dollars are being utilized. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 13. Great qualitative and quantitative insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Invoca?** Invoca allows me to assist our call center in troubleshooting issues or to help gain further insight into topics of interest. It also helps me identify potential issues with the website. **What do you dislike about Invoca?** Experience is needed to take full advantage of integrations. **What problems is Invoca solving and how is that benefiting you?** Invoca allows us to dig deeper into our contact center's dispositions. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 14. Utilized Inovoca to gain insights into call handling **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Invoca?** Invova AI capabilities make it possible to review a large volume of calls and easily provide feedback on call handling. Invocas dashboard is easy to use and the support provided by their teams was invaluable. **What do you dislike about Invoca?** The only downside is the initial set-up with Invoca was time intensive, but once established the insights provided have been invaluable. **What problems is Invoca solving and how is that benefiting you?** Invoca is helping our agents improve their call handling and customer service leading to an increase in consultations/appointments set with prospects. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 15. An advanced call tracking software **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Invoca?** Invoca is way advanced compared to some competitors, and marketers can use it extensively to gain valuable insights. **What do you dislike about Invoca?** Sometimes, no easy way to make bulk changes. **What problems is Invoca solving and how is that benefiting you?** Segmenting callers, which helps us make informed decisions. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 16. The technology is nearly unlimited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Invoca?** The AI technology and the dedicated customer rep; I love the AI signal experience and the betas are all worthwhile endeavors in technology. **What do you dislike about Invoca?** More transparency on how data is passed through; patient data needs to be highly protected in healthcare. Also, it can be difficult getting an answer from the technical side. I would recommend a better connection with tech team members, as many questions relate more to IT than a customer rep. **What problems is Invoca solving and how is that benefiting you?** AI signal is resolving a lot of concerns around whether a phone call is "wroth" counting as an intent action or not. Having more refined conversion data helps us optimize our marketing campaigns. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. If you’d like to get entered in the drawing, please email me a screenshot of your confirmation email from G2 at nandres@invoca.com. ### 17. Very Helpful Service! **Rating:** 4.0/5.0 stars **Reviewed by:** Josh L. | IT Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Invoca?** Love the reporting and all the integrations **What do you dislike about Invoca?** Integrations and documentation are lacking **What problems is Invoca solving and how is that benefiting you?** The way our sales staff interacts with customers **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience. ### 18. Very satisfied. **Rating:** 4.0/5.0 stars **Reviewed by:** Brittney H. | Manager of Retail Marketing Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Invoca?** They have been a committed partner to us and they continue to come out with new features and continue to improve their offerings. **What do you dislike about Invoca?** Not a lot of dislikes but one area of improvement could be better reporting/access for our outside vendors. **What problems is Invoca solving and how is that benefiting you?** We are able to showcase the value of all everything we do to our customers with providing them with real-time data on qualified calls and appointments. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience ### 19. Invoca Call Attributio Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** Its very userfriendly tool and integrates seemlessly with other tools. I was recently able to work with Invocas technical specialist to integrate Invoca and Google Analytics using a measurement protocol **What do you dislike about Invoca?** The signal integration API needs to be improved. there are lot of data accuracy issues with their signal API functionality. I think sometimes the signal functionality does not work accurately and needs more fixes. I think there should be alerts in Invoca to be able to let users know when signals dont fire. I also would like to see if there is a road map for the product to allow users to move campaigns in and out of profiles without loosing the historical data. **Recommendations to others considering Invoca:** Invoca is great tool but needs some enhancements to their product suite for call extension tracking within search ads 360 **What problems is Invoca solving and how is that benefiting you?** Call center attribution. It tells us the media that drove the call at a much granular level. I also like the feature where we can listen to calls and understand why users might be falling off the conversion funnel **Official Response from Nina Andres:** > Hello, Thanks for leaving us a review. We were sorry to see our rating drop since October 2020 and are very interested in speaking with you more about how we can improve our signal integration APIs and discuss the data accuracy issues you are experiencing. Since this review is anonymized, the appropriate team is unable to reach out. I am happy to connect you to our product team, please feel free to email me at nandres@invoca.com and we can start there. Thanks again so much for your feedback. We truly hope to solve the issues you are experiencing. ### 20. Very easy to use platform interface and excellent client service from the company. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Invoca?** The layout and navigation of the product are very intuitive and make it much easier for a new user like myself to learn and use. **What do you dislike about Invoca?** I noticed that some of the instructional documentation was convoluted and difficult to follow when setting something up in the platform. **Recommendations to others considering Invoca:** Invoca has a very user-friendly interface that allows organizations and users to track their performance with ease. **What problems is Invoca solving and how is that benefiting you?** We are trying to effectively track phone revenue from various phone calls from our consumer and trade customer groups. The reporting in Invoca is straightforward and provides several options to view the data and overall call performance. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if there’s anything we can do to enhance your experience! ### 21. Decent platform for call tracking; could use enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Invoca?** The auto-scroll transcription is very helpful to pick out specific phone calls. **What do you dislike about Invoca?** I wish there were more customization options for columns displayed and that you could click on the phone call without going to an entirely new page (it would have a drop-down of condensed information the entire page has) **Recommendations to others considering Invoca:** For us, they only track certain phone calls, so we actually found a service that tracks all inbound and outbound phone calls. **What problems is Invoca solving and how is that benefiting you?** Tracking phone calls **Official Response from Nina Andres:** > Thanks for leaving us a review! Since this review has been left anonymously, please send me a screenshot of the email G2 sent you confirming your review and I will send you your Amazon gift card and will enter you in the drawing for a $1000 American Airlines gift card! (Two winners selected the week of Invoca Summit). Please send to nandres@invoca.com. ### 22. Great product but a bit on the costly side **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Invoca?** The ability to attribute calls and transcribe the dialogue **What do you dislike about Invoca?** Platform not very intuitive. Also more expensive than others in market. **What problems is Invoca solving and how is that benefiting you?** Marketing campaign attribution, call center operations, accountability **Official Response from Nina Andres:** > Thanks for leaving us a review! We value your feedback, so please let us know if there’s anything we can do to enhance your experience. ### 23. User-friendly, continuously improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** Ease of use. It is easy to pull reports, see call data, and get an idea of marketing performance. **What do you dislike about Invoca?** Difficulty for our customers to understand how to use the platform. For them, it is too confusing. Also, there are too many tags used when identifying calls. Many are similar. **What problems is Invoca solving and how is that benefiting you?** What mediums provide ROI and which do not. Roadblocks to getting a customer to book an appointment. **Official Response from Nina Andres:** > Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. Since this review has been left anonymously, please send me a screenshot of the email G2 sent you confirming your review and I will send you your Amazon gift card and will enter you in the drawing for a $1000 American Airlines gift card! (Two winners selected the week of Invoca Summit). Please send to nandres@invoca.com. ### 24. Invoca is very helpful in getting the pulse of your business. **Rating:** 4.0/5.0 stars **Reviewed by:** Matt H. | o, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Invoca?** That each call is ledgered by date, time, and in order. **What do you dislike about Invoca?** I have not been able to search for a call by phone number. **What problems is Invoca solving and how is that benefiting you?** I can go back conveninetly when its quiet and I have time to see how my team is doing. ### 25. Review of Invoca **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Invoca?** Onboarding was easy. The account managers were very helpful. **What do you dislike about Invoca?** Nothing that I dislike comes to mind. We were recently onboarded. **What problems is Invoca solving and how is that benefiting you?** Invoca helps track offline conversions for our marketing team. **Official Response from Nina Andres:** > Thanks for leaving us a review! Since this review has been left anonymously, please send me a screenshot of the email G2 sent you confirming your review and I will send you your Amazon gift card and will enter you in the drawing for a $1000 American Airlines gift card! (Two winners selected the week of Invoca Summit). Please send to nandres@invoca.com. ### 26. Getting better all the time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Invoca?** ease of the platform, common usage among other partners **What do you dislike about Invoca?** hard to track by details. takes a long time to load and reset campaigns **What problems is Invoca solving and how is that benefiting you?** tracking and monitoring call campaigns. ability to optimize traffic sources based on listening to calls ### 27. First time newcomer to learn about the platform. Lots of information learned. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Invoca?** The Drive with Data: Introducing Invoca for Sales Event was highly insightful. It was great to hear Julia Landauer requirements she experiences on her job and relating how Invoca uses that within their strategy. **What do you dislike about Invoca?** I would've prefered a detailed walkthrough of the platform. The focus on the product was very slim and felt the focus was driven away from the product itself and its potential. For a newcomer like me - I want to see what is there to offer. **Recommendations to others considering Invoca:** n/a **What problems is Invoca solving and how is that benefiting you?** First time customer - was there to view the product and what was being offered of the platform. ### 28. Good so far - not very customizable **Rating:** 4.0/5.0 stars **Reviewed by:** McKell S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Invoca?** Invoca is a user friendly platform where we can track the calls originating from our website, and the original phone number (source) that the call came from. I also like that we can set up specific campaigns, and have each campaign be a little different. **What do you dislike about Invoca?** Invoca doesn't provide a full in-depth analysis, so it can be tricky to find opportunities for optimization within the campaigns. **What problems is Invoca solving and how is that benefiting you?** We have over a hundred different phone numbers listed on our site, and we wrap each number in a specific Invoca number. This process makes it easy to track the full metrics of each campaign, including the call duration, origination source, IVR key presses, etc. These metrics are extremely valuable. Additionally, there is a level of automation with Invoca, which has been key. ### 29. Invoca for sale review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Invoca?** The ability to use call data to inform business decisions and enhance the way we optimize our campaigns. **What do you dislike about Invoca?** We have ran into a couple issues with data not matching up 1:1 between Invoca and SA360 (or not totally clear on how data should show up within the external platforms). **What problems is Invoca solving and how is that benefiting you?** Problems we are solving are what are the typical durations of calls that turn into leads and what channels are they coming through. ### 30. Making Marketing Results Trackable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** I like that Invoca is an easy way to track marketing efforts. Additionally, they provide many different resources to help explain this tool, see case studies to apply to whoever your market may be, and they are always available to help along the way as questions arise. Invoca can be used in all marketing styles - traditional, digital, they can cover it all. **What do you dislike about Invoca?** One issue we have run into is not having enough local numbers available when trying to provision for specific area codes. **Recommendations to others considering Invoca:** Our organization uses the tool a little differently as we actually integrated it into another major system we use, helping automate it for our team. This has been extremely effective and beneficial for our team. **What problems is Invoca solving and how is that benefiting you?** We have been able to track our marketing to a piece-by-piece and tactic-by-tactic level. This helps us to track long term and understand what is and is not working in our marketing. ### 31. SurVo Classic IVR **Rating:** 4.0/5.0 stars **Reviewed by:** Application D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Invoca?** It is easy to configure IVR templates with complex branching and real-time notification. I like that you can put placeholders in the template and pass actual text on-the-fly when you initiate the call. That allows me to use the same template for different outbound message scenarios. **What do you dislike about Invoca?** I currently only use their SurVo Classic IVR. Compared to other outbound IVR solutions, I think their rates could be more competitive, but it works as expected and is part of a larger suite which may bring additional value if you need the additional features. **What problems is Invoca solving and how is that benefiting you?** We use outbound IVR for automated notifcations to our employees (Emergency notifications, schedule change alerts, reminders, critical incident alerts, available shift alerts, etc.) With thousands of employees to contact, it saves a lot of manpower to automate these outbound calls and track their responses. ### 32. Very professional and solution-focused service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Invoca?** Account and technical support is extensive and very thorough - from trying to troubleshoot a simple error to discussing long term planning for your account setup. The dashboard is intuitive and puts much of the information right at your fingertips so you are able to quickly and easily navigate and find the information you need. Technology is always a maintained to the highest industry standards and integrates easily with other tools. **What do you dislike about Invoca?** Some of the product/feature names seems to overlap - it is confusing at times to understand specific references or access reports and data within the account because of these overlaps. **Recommendations to others considering Invoca:** Far superior solution offering to other competitors in the market. Very forward thinking and attentive to changes in privacy laws, and willing to work with you to solve your unique challenges. **What problems is Invoca solving and how is that benefiting you?** Large scale call tracking, routing and data attribution. Custom integrations for web and mobile call attribution have allowed us to seamlessly track buying activities for marketing leads. **Official Response from Kayla Hammersmith:** > Hi there, thanks so much for your feedback! We're dedicated to providing world-class customer support and technology, so we're glad to hear that we're helping you drive solutions. ### 33. Positive experience thus far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Invoca?** Tracking all calls, rather than randomly selecting a few calls **What do you dislike about Invoca?** Visibility and accessibility to use the tool across our team are not fantastic. **What problems is Invoca solving and how is that benefiting you?** Reviewing basically all calls rather than selecting a random few. ### 34. A must for marketing analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** Invoca's AI-based signals allow you to customize how you capture results and report on your marketing performance. While traditional marketing results are slowly declining, we have implemented call tracking across our digital programs which allows us to track users better than every before. We still have a lot to learn, but are confident that Invoca will help us get there. **What do you dislike about Invoca?** Invoca's reporting capabilities have been a little lacking for us because of the way they delete data in their system after a number is ended. We need a way to re-bill our customers per phone number and have to manually manipulate a number of various reports to get to that final data. We also will eventually have a need for other languages, but I believe this is not currently available. **What problems is Invoca solving and how is that benefiting you?** We need to track the success of various mediums - and Invoca helps us to do that at scale for hundreds of customers across the United States. ### 35. Very useful platform **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Invoca?** Support is always extremely helpful with any questions. Once you understand how to use the platform, it's a great tool with great insights into call performance. **What do you dislike about Invoca?** The platform isn't the most intuitive, and can take a long time to become familiar/comfortable with. Right now, the platform also doesn't account for Spanish speakers so that has been a limitation for us, with a large Hispanic audience/population. **What problems is Invoca solving and how is that benefiting you?** By using Invoca our client has been able to better understand the performance that is driven by customers placing phone calls. We are able to evaluate performance at the call and sales level, as well as understand what signal keywords have been mentioned in order to optimize accordingly. ### 36. A critical component of our business operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Invoca?** It allows us to track call lead revenue in real time, helps build trust with our customers and allows us to attribute sales to the lead source **What do you dislike about Invoca?** There are a lot of complex features we don't use and cannot leverage for our business **What problems is Invoca solving and how is that benefiting you?** The biggest problems we are solving are accountability and attribution. We are a provider of high quality (phone call) sales leads and invoca allows us to remain accountable to our customers in real time. They can easily see all of the leads we are sending them, what centers we are connecting those leads to, how long calls are lasting and even listen to call recordings. ### 37. Dialogtech Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Invoca?** I like the support and functionality of the service. **What do you dislike about Invoca?** nothing I can pinpoint. . **What problems is Invoca solving and how is that benefiting you?** figuring out which keywords are triggering PPC Being able to scale spend knowing the roi **Official Response from Kayla Hammersmith:** > Thanks for your feedback! ### 38. Easy to Navigate & Proves Success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Invoca?** The tool is very user friendly and easy to navigate from a user perspective. **What do you dislike about Invoca?** The ring pool limit, customers have expressed concern that they don't know the source of all of their calls. When we are reporting on calls by tactic/channel it can cause some confusion/frustration when we cannot attribute all calls to paid tactics. **What problems is Invoca solving and how is that benefiting you?** The ability to report by tactic is beneficial, without having to create numbers by channel, as we do in similar platforms such as CTM/call rail. ### 39. Great product but needs modern updates. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Invoca?** The interface is the best. Customizing the backend is the best. A lot of good features. **What do you dislike about Invoca?** I like every single customer service rep but reaching out to questions@invoca.com is not always answered. Tough when I need answers right away. There should be a live support chat in my opinion. Relying on getting things done in a timely fashion through email is not ideal. **Recommendations to others considering Invoca:** Know that its still the best call tracking platform on the market but with current trends pointed towards live ping trees and other various integrations, Invoca is not there yet so you may have to use other platforms to accommodate demand. **What problems is Invoca solving and how is that benefiting you?** Been using the platform coming on 9 years. ### 40. Positive **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas W. | CEO, Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** Bundle functionality and capability. Ease of use **What do you dislike about Invoca?** Lack of RTB Features / Capabilities. Poor communication of NEW features **Recommendations to others considering Invoca:** take into consideration your bundle requirements / capabilities as others don't offer this with the same ease of use **What problems is Invoca solving and how is that benefiting you?** optimization, ROI ### 41. Everything I want to see at my fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Roxanne R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Invoca?** I can easily see, organize, and report on all the data I need. **What do you dislike about Invoca?** I would like the call logs to be tied to customer records. **What problems is Invoca solving and how is that benefiting you?** Improving customer service through training and increasing customer loyalty through insights. ### 42. Very user friendly platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Leigh Ann K. | President/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2015 **What do you like best about Invoca?** Easy to use and manage my campaigns without constantly needing assistance from their customer service team. Yet, if I need assistance, they're available and willing to help. **What do you dislike about Invoca?** My publishers and I both have consistent problems when initially logging into accounts with emails that are already active on other Invoca networks. **Recommendations to others considering Invoca:** I still run into problems when I create new accounts on other networks hosted on Invoca. It takes me to my own homepage not to that of the network that I'm trying to login to. **What problems is Invoca solving and how is that benefiting you?** Consistent accurate call tracking and the ability to monitor call quality. ### 43. Excellent usability in interfacing with CRMs and Great Call Analytics/record features **Rating:** 4.0/5.0 stars **Reviewed by:** Teddy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Invoca?** how it interfaces with our CRM and is super easy to use **What do you dislike about Invoca?** Occasional need to refresh screen in order for status panels to show accurate status **What problems is Invoca solving and how is that benefiting you?** The need to have easily accessible call records that are also interfaced with our CRM and are associated with the associated customer order entries **Official Response from Kayla Hammersmith:** > Hi Teddy, thanks so much for your feedback! We're dedicated to providing a user-friendly solution that integrates data where you need it - like your CRM. ### 44. The missing piece in your marketing attribution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Invoca?** Invoca ties together the offline interactions of your marketing campaigns. And with the SalesForce integration, you can see those conversions attributed to your marketing efforts. **What do you dislike about Invoca?** The API is a shortcoming. We have a data warehouse and are unable to pull Invoca data into it along with all other data. To be able to do so would eliminate the data and reporting silo. **What problems is Invoca solving and how is that benefiting you?** We are tracking those conversions lost to phone calls from every marketing channel, as well as connecting call data to our web stats, highlighting pages that work or lose a customer. ### 45. Phone call conversions are important too. **Rating:** 4.0/5.0 stars **Reviewed by:** Colin W. | SEM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Invoca?** Using the DialogTech platform I can measure phone call conversions and use the information to edit and/or create robust PPC campaigns. **What do you dislike about Invoca?** The user interface needs an update. SourceTrack pools could use more than one activity to define a pool. For example, if the session is Organic AND the URL path contains/xyz, use “Example Organic Pool”. Currently you can only use one activity to define a pool. **What problems is Invoca solving and how is that benefiting you?** -Conversion Reporting. -SourceTrack call insights. -Google Call Extension Insights. -Call Recording QA **Official Response from Kayla Hammersmith:** > Hi Colin, thanks so much for your feedback! We appreciate your input and will share it with our team. ### 46. So far so good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Invoca?** I enjoy how Invoca is technologically focused on the future of AI and data management. They have a lot of case studies that have proven the importance of the Invoca product. **What do you dislike about Invoca?** Seems like they cant make easy adjustments to their platform, for example sending emails to people outside of the platform.. **Recommendations to others considering Invoca:** Make sure they can feasibly get your platform configured and ask them for examples where they have done so previously. **What problems is Invoca solving and how is that benefiting you?** We have been able to optimize some of our campaigns that tens to drive more service calls. ### 47. Invoca is Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Lainy W. | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** It's a one stop shop for tracking where my calls are coming from, call listening, customer insights, etc. **What do you dislike about Invoca?** Reports don't save in same area all the time. **What problems is Invoca solving and how is that benefiting you?** It's much easier for me now to relay real time results from my marketing campaigns vs. having to wait months like before Invoca. ### 48. It's been great to use and has really allowed us to attribute sales to our campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Invoca?** Being able to truly attribute to my campaigns and see how they are doing. I also love how we can now try and avoid bringing in more customer service based calls **What do you dislike about Invoca?** When getting invoca codes I wish we didn't have to download an exel document and update it - wish it can just be entered into the website directly. **What problems is Invoca solving and how is that benefiting you?** Being able to attribute calls to our Digital tactics once a customer lands on our website / reducing the amount of non-sales calls ### 49. Great Product and AI Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** Increases marketing productivity and efficiency of marketing and creates new opportunities for campaigns. The tool is easy to work with and the customer service is top-notch. **What do you dislike about Invoca?** Takes time for the AI to really take hold. Like any other platform, there needs to be strategy and patience to really see returns. **What problems is Invoca solving and how is that benefiting you?** Marketing tracking to the appointment level. The fact that we didn't have to manually listen to calls was amazing. The software revealed opportunities where we could continue to assist our customers. ### 50. Invoca **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Invoca?** Excellent real time reporting. Customer Service is great. **What do you dislike about Invoca?** A lot of manual changes to make adjustments to set ups. **What problems is Invoca solving and how is that benefiting you?** Invoca allows us to route calls in real time by customer ANI and allows us to track call costs by duration and footprint. ## Invoca Discussions - [Is there a suggestion or a tip you can share when it comes to integrating data with google search or othrs?](https://www.g2.com/discussions/32733-is-there-a-suggestion-or-a-tip-you-can-share-when-it-comes-to-integrating-data-with-google-search-or-othrs) - 1 comment, 1 upvote - [How do you insure your customers data safety from your employees at invoca ?](https://www.g2.com/discussions/how-do-you-insure-your-customers-data-safety-from-your-employees-at-invoca) - 2 comments, 1 upvote - [How granular are call attribution analytics?](https://www.g2.com/discussions/call-attribution-analytics-7f41ba2a-23e2-437c-8c54-78f28ffdcce1) - 2 comments, 1 upvote - [How does the solution track call conversions?](https://www.g2.com/discussions/call-tracking-d657c453-a3fa-4f2f-a68a-4b4f72680e4e) - 1 comment, 1 upvote - [Does the solution integrate with my martech stack?](https://www.g2.com/discussions/integrations-b791a41e-b5f7-45fa-a073-fa527be464b3) - 1 comment, 1 upvote - [View Invoca pricing details and edition comparison](https://www.g2.com/products/invoca/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A42%3A05+-0500&secure%5Bsession_id%5D=67f77589-9865-461f-a4d1-283d85552c70&secure%5Btoken%5D=6cdc376c0c1a1946ba10356292283054c014d71dda8f4b4b3fc8cfbcba6629d0&format=llm_user) ## Invoca Integrations - [Adobe Advertising Cloud](https://www.g2.com/products/adobe-advertising-cloud/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Audience Manager](https://www.g2.com/products/adobe-audience-manager/reviews) - [Adobe Experience Cloud](https://www.g2.com/products/adobe-experience-cloud/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BMG Creative](https://www.g2.com/products/bmg-creative/reviews) - [CJ Affiliate Marketing Solution](https://www.g2.com/products/cj-affiliate-marketing-solution/reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - [Criteo Commerce Growth](https://www.g2.com/products/criteo-commerce-growth/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Freshpaint](https://www.g2.com/products/freshpaint/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [Google Ad Manager](https://www.g2.com/products/google-ad-manager/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Marketing Platform](https://www.g2.com/products/google-marketing-platform/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Impact](https://www.g2.com/products/impact-reporting-ltd-impact/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Marin Software](https://www.g2.com/products/marin-software/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Medallia Digital Experience Analytics (DXA)](https://www.g2.com/products/medallia-digital-experience-analytics-dxa/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Advertising](https://www.g2.com/products/microsoft-microsoft-advertising/reviews) - [Natural Intelligence](https://www.g2.com/products/natural-intelligence/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Optimizely Content Marketing Platform](https://www.g2.com/products/optimizely-content-marketing-platform/reviews) - [Pinterest](https://www.g2.com/products/pinterest/reviews) - [Piwik PRO](https://www.g2.com/products/piwik-pro/reviews) - [Quantum Digital Technology Limited](https://www.g2.com/products/quantum-digital-technology-limited/reviews) - [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Skai](https://www.g2.com/products/skai/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snapchat](https://www.g2.com/products/snapchat/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-08-12/reviews) - [The Trade Desk](https://www.g2.com/products/the-trade-desk/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [TUNE](https://www.g2.com/products/tune/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - [VWO Conversion Optimization Platform](https://www.g2.com/products/vwo-conversion-optimization-platform/reviews) ## Invoca Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Attribution Modeling** - Single-Touch Attribution - Multi-Touch Attribution - Algorithmic Attribution - Cross-Device Attribution - Offline Attribution - Custom Attribution - Cross Channel Attribution **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Attribution** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Digital Advertising - Direct Mail **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Marketing Operations** - ROI Tracking - Data Collection - Customer Insights - Multi-User Access - Spend Management - White Label - Multi-Channel Data Collection - Engagement Tracking - Keyword Tracking - Behavior Tracking - Campaign Tracking - Conversion Tracking - SEO Management - Tag Management - Real-Time Data - Activity Tracking - Click Tracking - Contact Management - Content Management - Lead Management - Email Management - Campaign Management - Channel Management - Template Management - Workflow Management **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Marketing** - B2B Attribution - B2C Attribution - Multi-Channel Marketing - Third-Party Integrations - Social Media Integration **Campaign Planning** - Strategy Mapping - Prioritized Accounts - Trending Accounts - Sales Activation **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking **Performance** - Third-Party Integrations - Compliance **Reporting** - Dashboards - Data Visualizations - Custom Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - AI/Machine Learning - Multi-Channel Management - Multi-Campaign - Campaign Segmentation - Channel Management - Advertising Management - Reporting/Analytics - Campaign Planning - Customer Activity Tracking - Performance Metrics - Conversion Tracking - API - Data Import/Export - Campaign Management - Generative AI - A/B Testing - Customer Journey Mapping - Affiliate Management - Predictive Analytics - Monitoring - AI Copilot - Lead Capture - CRM - Audience Targeting - Attribution Modeling - ROI Tracking - Conversion Rate Optimization - Alerts/Notifications - Lead Management - Campaign Analytics - Visitor Tracking - Customer Segmentation - Customizable Reports - Dashboard Creation - Website Analytics - Engagement Tracking - Lead Qualification - Behavior Tracking **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization - Predictive Analytics - Multi-Campaign - Campaign Analytics - Website Analytics - Conversion Rate Optimization - Drip Campaigns - Visual Analytics - Real-Time Analytics - Customizable Reports **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Event Marketing - Social Promotion - Multi-Channel Marketing - Generative AI - Data Import/Export - Lead Generation - Campaign Segmentation - Customizable Forms - Reporting & Statistics - Monitoring - AI Copilot - Customizable Templates - Email Templates - Web Forms - Lead Capture - Customizable Branding - Real-Time Reporting - Campaign Planning - A/B Testing - CRM - Customer Segmentation - Campaign Scheduling - Alerts/Notifications - Autoresponders - Drag & Drop - Event Triggered Actions - Email Marketing - API - Customizable Fields - Contact Database - Data Visualization - Ad hoc Reporting - Performance Metrics - Data Source Connectors - Search/Filter - Multi-Channel Attribution - Customer Journey Mapping - KPI Monitoring - Cohort Analysis **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring ## Top Invoca Alternatives - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,742 reviews) - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - 4.9/5.0 (314 reviews)