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At a Glance
Market Segments
Small-Business (75.0% of reviews)
Small-Business (38.7% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
No pricing available
CallRail
Star Rating
(1,621)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansInvoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in Call Recording with a score of 9.2, while CallRail follows closely with 9.3. Reviewers mention that Invoca's call recording feature is particularly praised for its clarity and ease of access, making it a favorite for businesses focused on quality assurance.
- Reviewers mention that CallRail shines in Ease of Use with a score of 9.0 compared to Invoca's 8.4. Users on G2 appreciate CallRail's intuitive interface, which simplifies the onboarding process for new users, making it a go-to choice for small businesses.
- Users say that both products perform well in Lead Qualification, scoring equally at 8.2. However, reviewers mention that Invoca's advanced features in this area provide deeper insights into lead quality, which can be crucial for sales teams.
- G2 users report that Invoca has a slight edge in Quality of Support with a score of 9.1, while CallRail scores 8.9. Reviewers highlight Invoca's responsive customer service and personalized support, which is particularly beneficial for businesses needing quick resolutions.
- Users report that CallRail leads in Multi-Touch Attribution with a score of 8.0 compared to Invoca's 8.5. Reviewers mention that CallRail's attribution capabilities are user-friendly, allowing marketers to easily track the effectiveness of various channels.
- Reviewers mention that Invoca's Data Collection capabilities score 9.0, outperforming CallRail's 8.7. Users appreciate Invoca's robust data analytics features, which provide comprehensive insights into customer interactions and campaign performance.
Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Invoca
No pricing availableFree Trial
CallRail
Free Trial is available
Invoca
Free Trial is available
Ratings
Meets Requirements
9.0
1,276
8.8
815
Ease of Use
9.0
1,288
8.4
816
Ease of Setup
9.0
1,040
8.0
552
Ease of Admin
9.1
1,014
8.3
536
Quality of Support
8.8
1,151
9.1
803
Has the product been a good partner in doing business?
9.2
998
9.2
540
Product Direction (% positive)
8.9
1,227
8.8
801
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
Organization
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Not enough data
Performance Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Sales Analysis
8.8
7
Not enough data
9.0
7
Not enough data
Generative AI
8.8
7
Not enough data
9.4
8
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Call Analytics
9.3
186
|
Verified
9.1
93
8.1
137
|
Verified
8.5
78
8.6
160
|
Verified
8.6
89
8.2
169
|
Verified
8.3
75
Agent Performance Management
8.3
145
|
Verified
8.4
70
8.2
147
|
Verified
8.0
79
8.1
137
|
Verified
8.3
70
Generative AI
Feature Not Available
8.2
22
Agentic AI - Conversation Intelligence
8.6
15
6.8
12
8.6
15
6.5
12
8.8
15
7.7
11
8.7
15
7.6
11
8.6
15
7.1
11
8.4
15
6.8
11
8.3
15
7.4
11
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Channels
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
69
Not enough data
8.0
64
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.7
67
Not enough data
8.6
62
Not enough data
8.4
59
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Not enough data
Agentic AI - Contact Center
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Administrative
8.4
69
Not enough data
8.9
78
Not enough data
8.7
80
Not enough data
8.7
73
Not enough data
Feature Not Available
Not enough data
Attribution Modeling
8.6
199
|
Verified
8.9
33
8.1
172
|
Verified
8.4
32
7.7
140
|
Verified
8.1
31
7.8
147
|
Verified
7.9
32
8.1
161
|
Verified
8.8
35
7.9
144
|
Verified
8.1
34
Agentic AI - Attribution
6.4
11
6.3
8
6.8
12
7.3
8
6.7
14
6.3
8
6.4
11
6.0
8
Marketing
8.0
157
|
Verified
8.9
25
8.4
163
|
Verified
9.2
26
8.7
204
|
Verified
9.1
35
8.6
200
|
Verified
8.9
36
Reporting
8.6
241
|
Verified
8.7
38
8.5
229
|
Verified
8.3
36
8.1
205
|
Verified
8.2
38
Lead Monitoring
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Not enough data
Agentic AI - Lead Capture
8.2
23
Not enough data
8.1
22
Not enough data
Data Capture
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Not enough data
Analytics
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Not enough data
Customization
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
198
|
Verified
Not enough data
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
Generative AI
Not enough data
8.5
8
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Outbound Call Tracking
8.0
10
Not enough data
7.7
10
Not enough data
Calling
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Not enough data
Contacts
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Not enough data
Insights
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
558
8.8
303
8.7
457
9.2
329
8.4
389
8.5
201
Tracking
8.6
505
8.7
310
8.9
495
8.9
319
8.6
417
8.7
279
Analytics
8.9
558
9.0
338
9.2
540
9.2
314
8.5
485
8.6
316
8.3
298
8.6
156
Call Routing
8.1
351
8.7
254
8.0
320
8.7
195
7.9
301
8.3
163
Administration
7.9
257
8.5
137
8.7
304
9.1
164
8.9
355
9.2
190
Agentic AI - Inbound Call Tracking
7.4
53
7.8
20
7.7
55
8.5
19
7.7
54
7.5
19
Marketing Operations
8.2
196
8.4
49
8.8
209
9.1
57
8.4
188
8.8
51
8.9
198
9.1
58
7.8
177
8.1
47
7.5
151
7.8
45
Campaign Activity
8.4
196
8.8
59
8.5
225
8.7
63
7.8
178
8.4
52
8.3
195
8.7
56
Feature Not Available
8.8
51
Feature Not Available
7.9
49
Agentic AI - Marketing Analytics
7.5
25
6.5
14
7.7
27
7.4
14
7.6
24
6.7
13
Categories
Categories
Shared Categories
CallRail and Invoca are categorized as Inbound Call Tracking, Conversation Intelligence, Attribution, and Marketing Analytics
Unique Categories
CallRail is categorized as AI Voice Assistants, AI Sales Assistant, Online Form Builder, Lead Capture, Outbound Call Tracking, Contact Center, and Live Chat
Invoca is categorized as Speech Analytics and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.4%
Real Estate
8.6%
Construction
7.4%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.1%
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Alternatives
Discussions
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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