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Compare Microsoft Copilot and Synthflow 
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At a Glance
Market Segments
Small-Business (46.3% of reviews)
Small-Business (92.8% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Microsoft Copilot
Star Rating
(142)4.4 out of 5
Market Segments
Small-Business (46.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft CopilotSynthflow
Star Rating
(948)4.5 out of 5
Market Segments
Small-Business (92.8% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft Copilot excels in Ease of Use with a score of 9.1, making it intuitive for new users. In contrast, Synthflow's score of 8.4 indicates a steeper learning curve, which some users find challenging.
- Reviewers mention that Microsoft Copilot offers superior Ease of Setup (9.1) compared to Synthflow (8.1), allowing businesses to get started quickly without extensive configuration.
- G2 users highlight that Microsoft Copilot's Quality of Support (8.3) is generally better than Synthflow's (7.7), with many users appreciating the responsiveness and helpfulness of the support team.
- Users on G2 report that Microsoft Copilot shines in AI Text Generation (9.3), providing high-quality outputs that meet their needs, while Synthflow's score of 8.1 suggests it may not be as robust in this area.
- Reviewers mention that Synthflow outperforms Microsoft Copilot in Customer Interaction Automation (8.1 vs. 6.7), with features that streamline communication and enhance user engagement.
- Users say that while both products have strong Product Direction scores (Microsoft Copilot at 9.2 and Synthflow at 9.3), Synthflow's slightly higher score indicates a more promising roadmap for future enhancements, which is appealing to long-term users.
Pricing
Entry-Level Pricing
Microsoft Copilot
No pricing availableSynthflow
Pay as you go
Pay As You Go
Per Month
Launch instantly, scale when you’re ready. Ideal for builders, pilots, and small-scale deployments. $0 to start, usage-based billing after launch.
- Free to start, then usage-based
- Telephony: Synthflow Twilio/ Bring Your Own
- 5 concurrent calls, then $20/reserved concurrency
Free Trial
Microsoft Copilot
No trial information availableSynthflow
Free Trial is available
Ratings
Meets Requirements
8.6
127
8.4
889
Ease of Use
9.1
131
8.5
921
Ease of Setup
9.3
75
8.1
914
Ease of Admin
8.7
26
8.2
536
Quality of Support
8.4
107
7.8
770
Has the product been a good partner in doing business?
8.4
27
8.2
478
Product Direction (% positive)
9.4
130
9.4
895
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
7.8
265
Not enough data
7.7
257
Not enough data
7.9
255
Organization
Not enough data
7.7
253
Not enough data
7.9
249
Not enough data
8.1
247
Performance Analysis
Not enough data
Feature Not Available
Not enough data
7.8
245
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.2
238
Not enough data
8.1
240
Agentic AI - AI Sales Assistant
Not enough data
8.2
75
Not enough data
8.0
73
Not enough data
7.9
73
Not enough data
8.0
73
Not enough data
8.3
73
Not enough data
8.2
74
Not enough data
8.3
74
Data Ingestion
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Presentation
8.0
17
Not enough data
7.5
17
Not enough data
8.6
17
Not enough data
System
8.0
15
Not enough data
7.9
14
Not enough data
7.5
14
Not enough data
7.0
14
Not enough data
Generative AI
9.6
8
Not enough data
Responses
8.7
47
8.1
594
7.6
49
7.9
594
8.5
47
8.2
586
Automation - AI Agents
7.1
40
8.0
545
6.9
42
8.1
544
6.6
40
8.0
538
8.1
43
7.7
528
7.2
40
7.9
524
Platform
8.0
47
8.1
579
7.7
49
8.2
568
8.0
46
8.0
566
Autonomy - AI Agents
7.4
42
8.1
523
8.0
43
8.1
518
7.9
43
8.1
521
7.8
43
8.1
522
Generative AI
9.4
38
8.1
565
9.3
39
8.0
555
Voice Recognition - AI Voice Assistants
Not enough data
8.2
197
Speech Synthesis - AI Voice Assistants
Not enough data
8.2
196
Not enough data
8.0
194
Not enough data
8.1
190
Security and privacy - AI Voice Assistants
Not enough data
7.9
195
Compatibility - AI Voice Assistants
Not enough data
8.0
193
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft Copilot and Synthflow are categorized as AI Agents For Business Operations
Unique Categories
Microsoft Copilot is categorized as Natural Language Generation (NLG)
Synthflow is categorized as AI Voice Assistants and AI Sales Assistant
Reviews
Reviewers' Company Size
Microsoft Copilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synthflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.8%
Higher Education
8.1%
Education Management
8.1%
Computer Software
7.4%
Marketing and Advertising
5.9%
Other
58.8%
Marketing and Advertising
17.5%
Information Technology and Services
7.3%
Real Estate
7.1%
Consulting
6.5%
Computer Software
6.0%
Other
55.5%
Discussions
Microsoft Copilot has no discussions with answers
Synthflow has no discussions with answers
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