G2

Saurabh D.

Software developer

Small-Business (50 or fewer emp.)

8/27/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"ServiceNow AI Agents: Smarter Automation with Strong ROI"

4.5/5

What do you like best about ServiceNow AI Agents?

I like how ServiceNow AI Agents can handle repetitive tasks and support workflows with less manual effort. The AI intelligence makes processes faster, while integrations help connect work across different systems. The performance and time savings can provide strong ROI. Good onboarding and support also make it easier to adopt the agents. Using ServiceNow AI Agents daily has made routine tasks more automated and easier to manage. The AI handles repetitive work while integrations keep different systems connected. Performance is reliable, and the reduced manual effort makes the overall ROI more noticeable. Onboarding and support also make it easier to use and expand across workflows. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

The main drawback is that setting up AI agents can take some time, especially when connecting multiple systems. Some advanced features may also require additional configuration or expertise. The pricing can feel high for smaller teams unless the ROI is clearly measured. Better onboarding guidance could make the initial setup even easier. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

ServiceNow AI Agents help solve repetitive service and workflow tasks by automating actions across connected systems. The AI reduces manual effort and improves performance by helping work move faster. Strong integrations make processes more connected, while the time savings can improve overall ROI. Support and onboarding also make adoption smoother for teams. Review collected by and hosted on G2.com.