JW

Jan W.

SAP counsultant

Mid-Market (51-1000 emp.)

8/6/2026

Guest users or non-business users of the software, not included in G2 scores.

"SAP Joule’s AI Consultation Feature Saves Time and Effort"

4/5

What do you like best about Joule?

Consultation and other documentation are currently our main use cases. It’s not perfect, but if it can get 80% of the effort done in a fraction of the time, then we’re ahead. In particular, I feel the AI feature for consultation is the best one to rely on.

Automating ordering (PR -\> PO) is still in the early stages, but it could also become a big area of automation for us. Overall, I’d suggest it’s good because you’ll learn about SAP Business AI. Also, SAP is putting a lot of investment and effort into SAP Joule, so I feel it will pay off. Review collected by and hosted on G2.com.

What do you dislike about Joule?

I work for a consultancy, and we use it for things like creating an employee termination. The issue isn’t only the limited use cases, though. A lot of the time it simply doesn’t work: it often doesn’t understand what we want, and it can even slow the process down compared with just making a few clicks.

I genuinely like the idea, but the current implementation feels messy and unreliable. For example, our in-house joule inside the demo SF system is intentionally set up to not work properly about 95% of the time. That might be “wanted” behavior for sales demos, but I honestly don’t understand why. Review collected by and hosted on G2.com.

What problems is Joule solving and how is that benefiting you?

This is mainly useful for consultancy work. If I compare it with other chatbots, its perspective on SAP development and configuration is much better for consultants. It helps by showing the steps involved or how to perform an activity. That said, AI is still mostly a buzzword across the business world right now, and the main usage I see nowadays is in AI-powered search functions. Review collected by and hosted on G2.com.

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4.3 out of 5 · Verified reviews from real users

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