Aissist.io Reviews & Product Details

The quality of conversation feels very natural and human-like. The AI does not come across as robotic; it maintains context well and replies in a tone that aligns with how we typically communicate with our customers. The dialog design is well thought out, and the model accurately applies our knowledge base. Since implementing Aissist.io, our CSAT scores have increased and because this was the only significant change in our process, we believe the improved, quicker responses are what led to higher customer satisfaction. Review collected by and hosted on G2.com.

I wish I could see which conversations the AI handled completely and which ones a human finished, in one place. Review collected by and hosted on G2.com.

What I appreciate most is how quick the setup process is. We connected our helpdesk, and it immediately imported historical tickets in one go, automatically categorizing common IT issues such as locked accounts, MFA problems, VPN or client connection issues, email performance, and standard hardware requests. Instead of having to create numerous workflows from scratch, which saves both time and stress, I simply review the suggested replies, adjust some wording to fit our internal language, and decide which responses should be escalated to a human. In just about an hour, we had a system ready to deploy for real users. After that, it started handling repetitive tickets on its own and accurately tagging the rest, which has clearly improved our workflow efficiency. Review collected by and hosted on G2.com.

One aspect I believe could be enhanced is the reporting functionality. While the dashboard is useful, it feels somewhat generic for IT purposes. I would appreciate a straightforward view that clearly shows how many tickets were resolved by AI during the week, how many were escalated to humans due to unconfirmed identity, and how many failed because of missing information. Having this information readily available would provide clearer ROI insights without the need to export data, making things much simpler. Review collected by and hosted on G2.com.

What I appreciate is that it doesn't attempt to have a single AI handle every type of inquiry. We set up individual agents for specific topics like billing questions, account access, and product issues. Each agent has its own set of instructions and knowledge base, which leads to more accurate responses and prevents policies from getting mixed up. Once we fine-tuned them, the AI managed most routine tickets independently, only escalating the more unusual cases to us. Review collected by and hosted on G2.com.

I wish the reporting showed performance by each agent in more detail. Review collected by and hosted on G2.com.

It is astonishingly easy to create AI with Aissist.io, just a website and several lines, AI does all it for you. As a small business, we don't have a lot of staffing to invest in AI to create, manage and maintain, as most big companies. But Aissist.io demonstrated how easy it can be. Review collected by and hosted on G2.com.

Honestly, its simplicity made us wonder if we were overlooking something. We haven't explored all the advanced features yet, partly because they seem a bit intimidating. Review collected by and hosted on G2.com.

Setting up the AI workspace was quick, taking less than an hour. The system automatically analysed our business and previous conversations, which streamlined the process. I also found the user interface to be more intuitive and easier to navigate. Review collected by and hosted on G2.com.

There are not many options available for customizing the UI styling. Review collected by and hosted on G2.com.

Aissist.io simplifies automation, making it both easier and more efficient. The onboarding process is smooth and seamless; the system automatically analyzes the business and previous customer conversations, then builds a ready-to-use AI workspace, which I find impressive. Review collected by and hosted on G2.com.

I find that the reporting dashboard could benefit from more customization options, as it currently feels somewhat limited to me. Review collected by and hosted on G2.com.

This makes it possible to create several specialised AIs, each tailored for a specific task. Every sub-agent can be fine-tuned separately to achieve optimal results. Additionally, the interface is now more user-friendly and easier to navigate. Review collected by and hosted on G2.com.

There were times when it used to get stuck, but now the issue has been resolved and it works without any problems. Review collected by and hosted on G2.com.

The primary reason we use Aissist.io is its integration with WhatsApp. It responds to visa requirement and flight status queries instantly, which is very convenient. Additionally, I find the interface easy to navigate, especially for beginners. Review collected by and hosted on G2.com.

The whatsapp template message approval process is annoying. Review collected by and hosted on G2.com.

It worked perfectly. The sound is professional, empathetic, and highly accurate. We used Zoho Desk for support ticketing, and it performed very well. Review collected by and hosted on G2.com.

At times, the AI drafts are overly lengthy and not very efficient. Review collected by and hosted on G2.com.

We managed to deploy an AI workspace tailored to our specific needs in under an hour. Additionally, we set up a functional AI assistant that delivered impressive performance from the very beginning. Review collected by and hosted on G2.com.

The platform isn't very beginner friendly, but aside from that, I haven't encountered any other issues. Review collected by and hosted on G2.com.