--- title: Microsoft Copilot Reviews meta\_title: 'Microsoft Copilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how Microsoft Copilot works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 77 scale: '5' date\_modified: '2026-08-27' parent\_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence ---

# Microsoft Copilot Reviews & Product Details

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Microsoft 365 Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Microsoft 365 Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Microsoft 365 Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.

* * *

Product Website
 Microsoft Copilot
Seller
 [Microsoft](https://www.g2.com/sellers/microsoft)
Discussions
 [Microsoft Copilot Community](https://www.g2.com/products/microsoft-copilot-2026-08-27/discuss)
Languages Supported
 

Arabic, Belarusian, Bosnian, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Solution Type
 
All-in-One

Overview by
 Moira vandenAkker

 ![Mindtree](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindtree")
Used by Mindtree and 2 others

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

3 months

[
View More Pricing Information
](https://www.g2.com/products/microsoft-copilot-2026-08-27/pricing)

## Microsoft Copilot Integrations
(17)

What do users say about integrations?

Verified by Microsoft Copilot
[Show More Integrations](https://www.g2.com/products/microsoft-copilot-2026-08-27/integrations)

  

 ![Paritaba Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paritaba Z.")
PZ

Paritaba Z.

CRM Analytics Developer

Enterprise (\> 1000 emp.)

8/14/2026

"Great for Professional Emails, Process Docs, and Summaries in M365"

4/5

What do you like best about Microsoft Copilot?

Good for professional, formal email write-ups and for quickly preparing detailed process and work documents. It also offers multiple options to refine the tone of writing in different ways. It can extract and summarize documents and email threads well. It works well with the M365 apps and can analyze organizational-level data. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

It sometimes glitches and doesn’t perform the exact activity I ask for. For example, when I ask it to convert a given process into a document, the document it generates is sometimes not exactly in line with what I requested it to convert. It tends to shorten the content and usually tries to create a one-page document. I often need multiple prompts to get the output document in the format and level of detail I’m expecting. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

It saves me a lot of time when I’m preparing official documentation and writing project metric logic. It can also look into the data available within the organization and provide the outputs I need—analysis that could otherwise take me days to find. On top of that, it’s able to fetch and analyze data from other software that the customer organization uses. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

  

 ![Nilesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nilesh K.")
NK

Nilesh K.

Quality Lead

Mid-Market (51-1000 emp.)

8/11/2026

"Copilot Boosts Writing and Excel Workflows with Smart Document Generation"

4.5/5

What do you like best about Microsoft Copilot?

It can be integrated into work documents and helps with reviewing, rephrasing, and proofreading, which is great. It can also generate new documents for you if you provide the right prompt, and then it suggests a few different options to choose from. It also tells you various formulas you can use in Excel, or even edits them on our behalf. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

There are some limitations with 365 Pilot, especially around formatting. When I submit a document to Copilot for updates, it ends up messing up the formatting in the Word and Excel files I’ve submitted. This happens even when I clearly prompt it not to change the formatting, which isn’t good. I hope it can preserve the original formatting going forward. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

I am trying to draft new documents with specific requirements for each one, including Word files, Excel spreadsheets, and PowerPoint presentations. I’m also trying to create new templates for certain progress reports based on a general document template I already have, and I prompt Copilot to use that template as a reference. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic Review from User Profile

  

 ![Eyad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eyad B.")
EB

Eyad B.

Director network management and alliances 

Aviation & Aerospace

Enterprise (\> 1000 emp.)

8/2/2026

"Seamless Microsoft Ecosystem Integration That Boosts Productivity"

4/5

What do you like best about Microsoft Copilot?

its seamless integration across the Microsoft ecosystem. It enhances productivity by assisting with drafting emails in Outlook, summarizing meetings in Teams, creating presentations in PowerPoint, analyzing data in Excel, and generating or refining documents in Word—all while working within the applications I already use. Its ability to understand context from my work and automate repetitive tasks helps save time, improve efficiency, and allows me to focus on higher-value strategic activities. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

While Microsoft 365 Copilot is a powerful productivity tool, its responses occasionally require verification for accuracy, especially when working with complex data or business-critical documents. Performance also depends on the quality and organization of the underlying data, and some advanced capabilities require a learning curve to use effectively. Additionally, licensing costs may be a consideration for smaller organizations. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

It solves the challenge of spending too much time on repetitive administrative work, information gathering, document creation, and meeting follow-ups. It helps me quickly draft emails and reports, summarize long conversations and documents, analyze data, and create presentations, significantly reducing manual effort. This allows me to work more efficiently, make faster decisions, improve the quality of my output, and dedicate more time to strategic and value-added activities. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

  

 ![Sree K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sree K.")
SK

Sree K.

Software Development Engineer in Test III

Computer Software

Mid-Market (51-1000 emp.)

7/28/2026

"Microsoft 365 Copilot: A Practical Time-Saver for Writing, Docs, and Summaries"

4.5/5

What do you like best about Microsoft Copilot?

What I like most about Microsoft 365 Copilot is how much time it saves on everyday work. I mainly use it to draft and rephrase emails, polish document content, summarize long discussions, and get a solid starting point when I’m working on documentation. Rather than spending time writing everything from scratch, I can generate an initial draft and then make a few targeted edits to fit what I need.

It also does a good job summarizing lengthy material, which is especially helpful when I’m reviewing documents or trying to catch up quickly. For routine tasks, it helps me stay productive and keep moving without breaking my workflow.

Another advantage is that it’s built into the Microsoft 365 applications I already use, so I don’t have to switch between different tools. Overall, it’s become a practical productivity assistant that helps me finish writing and documentation tasks faster while still leaving me fully in control of the final content. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

I don’t have any major complaints, but the responses aren’t always spot-on on the first try. When I’m working with more detailed or technical content, I usually need to refine the prompt and/or make a few manual edits before the output is ready to use. That’s pretty typical with AI, but it does add an extra review step.

I’ve also noticed that very long documents or more complex requests can sometimes lead to summaries that overlook smaller, yet important, details. Because of that, I always review the generated content before sharing it or using it in official documentation.

Aside from these minor points, Microsoft 365 Copilot has been a valuable productivity tool for me. It handles routine writing and summarization tasks well, and it helps me get everyday work done much faster. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

Microsoft 365 Copilot helps me cut down the time I spend on routine writing and documentation. I use it to generate first drafts of emails, rephrase existing content, summarize long documents or conversations, and generally improve the clarity of what I write. Rather than starting from a blank page, I can quickly produce a draft and then refine it to fit my needs.

It’s also been useful for summarizing lengthy material, so I can grasp the key points without having to read every detail. This comes in handy when I’m working through documentation or reviewing long discussions.

The biggest benefit for me is higher productivity. It helps me finish everyday tasks faster, spend less time on repetitive writing, and focus more on the actual work instead of getting stuck on formatting or wording. I still review and adjust the output before using it, but it has become a valuable assistant in my daily workflow. Review collected by and hosted on G2.com.

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Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerSource: G2 invite

  

 ![Ritika R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritika R.")
RR

Ritika R.

Business Data Analyst

Mid-Market (51-1000 emp.)

7/21/2026

Guest users or non-business users of the software, not included in G2 scores.

"Seamless Integrations and Faster response That Save Time"

5/5

What do you like best about Microsoft Copilot?

It's integration with other products supports using and learning them easier. The quick response helps to gain insights faster than ever. I can upload the files from my system as well as use the one already on OneDrive which decrease the efforts and save time. It is a easy to learn software and must recommended for learning new things. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

It sometimes hallucinates or assumes things that are not shared or are based on past conversations even after pointing out that the information is wrong. Sometimes it doesn't provide in depth answer even when asked to provide details for specific questions or events. When uploading something from the system, it uploads on the One Drove that is not always great. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

Microsoft 365 Copilot help me review the new areas I leared and the messages I want to send in a professional set up. It also has the ability to simplify the process reducing efforts spent on doing a tasks manually. It's integration with different other products make it easier to support wider teams. It is cost effective. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

  

 ![Alana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alana S.")
AS

Alana S.

Bilingual Customer Support &amp; Virtual Assistant | AI Language Quality Specialist

Small-Business (50 or fewer emp.)

7/17/2026

Guest users or non-business users of the software, not included in G2 scores.

"Microsoft 365 Copilot: A Game-Changer for Virtual Assistant Productivity"

5/5

What do you like best about Microsoft Copilot?

What I value most about Microsoft 365 Copilot is its incredible versatility. It transforms the way I approach my daily workload by optimizing an endless array of tasks, from drafting complex emails to summarizing detailed documents. Beyond the time saved, what truly stands out is the tool's precision; it consistently delivers accurate, context-aware results that seamlessly integrate with the entire Microsoft ecosystem. It is an essential asset for me because enhance productivity and maintain high-quality standards in my work. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

While Microsoft 365 Copilot is a powerful tool, it does have a learning curve when it comes to refining prompts to get the most accurate output. Sometimes, the AI can be overly cautious or generic in its responses, requiring manual adjustments to achieve the desired tone or depth. Additionally, the integration across all apps can occasionally feel inconsistent, with some features working more seamlessly in Word than in Excel or Outlook. I believe that improving the contextual awareness across the entire suite would make the experience much smoother and even more efficient for daily professional tasks Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

As a Virtual Assistant, I often struggle with balancing high-volume administrative tasks, such as summarizing long email threads, drafting meeting notes, and managing complex scheduling workflows. Before implementing Microsoft 365 Copilot, these repetitive tasks consumed a significant portion of my day, leaving less time for strategic support. Since using Copilot, I have seen a measurable improvement in my efficiency; the tool helps me quickly synthesize information, generate drafts instantly, and organize data across the Microsoft 365 ecosystem. This has significantly reduced my turnaround time, allowing me to provide faster, higher-quality support to my clients. Essentially, Copilot acts as a force multiplier for my productivity, enabling me to handle more complex projects with greater precision while minimizing the cognitive load of routine documentation. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

  

 ![Sebastian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian M.")
SM

Sebastian M.

Inside Sales Executive

Mid-Market (51-1000 emp.)

7/14/2026

"Saves time on everyday work"

3.5/5

What do you like best about Microsoft Copilot?

I like that it works directly inside the tools I already use every day. I spend a lot of time in Outlook, Teams, Word, and PowerPoint, so the main benefit for me is saving time on repetitive tasks without changing my usual workflow.

The interface is familiar and easy to understand. I did not need much onboarding because it feels like another function inside Microsoft 365 rather than a completely separate platform. The integrations are probably its strongest point, especially for reviewing email threads, summarizing meetings, finding key information, and preparing a first draft of a document or presentation.

The AI is useful, but it still requires review. Sometimes the result is very good, while other times it needs more context or a more specific prompt. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

I think the pricing can be difficult to justify for lighter users. If someone only uses Microsoft 365 occasionally, it may be hard to see the value. Finally, there are still some situations where Copilot feels more focused on summarizing information than providing deeper insights, so I see it as a productivity tool rather than something I can fully rely on for more complex work. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

Microsoft 365 Copilot helps me handle repetitive work faster, especially summarizing emails, Teams conversations, meetings, and preparing first drafts. Performance is generally good for these tasks, although results are more reliable when the prompt and context are clear. The main benefit is saving time and being able to focus more on customers, follow-ups, and decisions instead of reviewing information manually. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

  

 ![John J. R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John J. R.")
JR

John J. R.

Manager of Information Technology and Security

Mid-Market (51-1000 emp.)

7/14/2026

"Great M365 & Entra Integration, Makes User & Admin Experience Better"

3/5

What do you like best about Microsoft Copilot?

I like that Copilot it integrated with the entire suite of M365 applications and Entra admin environment. That makes it more useful as there is no need to copy and paste into an application like Chatgpt or Perplexity. It also makes troubleshooting issues from within Entra or ExchangeOnline much easier and more efficient Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

Other models are better at various tasks. I also do not like how Microsoft basically forces it upon the user with updates. Also I find ChatGPT and Claude provide more consistent, detailed, and context-aware responses for complex technical tasks. They better retain conversational context, produce clearer explanations, and require fewer follow-up prompts, resulting in a more efficient workflow. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

Microsoft 365 Copilot helps summarize emails, meetings, and documents, draft content, and automate routine tasks, saving time on repetitive work. However, I find its responses less detailed and adaptable than other AI assistants for complex technical analysis and problem-solving. But for basic replies or summaries it is more than adequate Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

  

 ![Randy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy H.")
RH

Randy H.

Technical Support Analyst

Computer Software

Enterprise (\> 1000 emp.)

7/12/2026

"Seamless Microsoft Integration with Excellent Meeting Summaries"

4.5/5

What do you like best about Microsoft Copilot?

I feel like its connectivity with all the Microsoft products so it can refer and use the information discussed in other Microsoft products. I also use it for include document drafting, email summarization, meeting recaps, data analysis in Excel, and creating presentations from prompts. Having it summarize my meetings is very helpful which is my main usage. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

While Microsoft 365 Copilot is useful, there are a few things that can be frustrating. The quality of its responses isn't always consistent, so I still find myself double-checking its work, especially for more detailed tasks. It also works best if you're fully using the Microsoft ecosystem—if your files or workflows are spread across other tools, it feels much less helpful. Another downside is the cost, since many of the most valuable features require an additional subscription. Overall, it's a solid productivity tool, but I don't think it's something you can rely on without reviewing its output. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

Microsoft 365 Copilot has been most helpful for keeping up with meetings and improving the quality of my documentation. It can quickly summarize meetings, highlight key decisions, action items, and discussions, which makes it much easier to catch anything I may have missed. I also use it to refine my notes by organizing them into a clearer, more structured format that's easier to share with the team. When I'm creating documentation, Copilot helps turn rough notes into more complete and polished content, saving time while making the final documentation more accurate and useful. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

  

 ![AMAL P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AMAL P.")
AP

AMAL P.

Software Engineer

Mid-Market (51-1000 emp.)

7/12/2026

Guest users or non-business users of the software, not included in G2 scores.

"Great MS app integration and productivity boost, but needs more speed and accuracy"

3.5/5

What do you like best about Microsoft Copilot?

What I like most is how naturally it fits into the MS apps I already use every day. It helps me summarize meetings and analyze Excel files, and it does a solid job of maintaining context through longer sessions. The suggestions it gives are also pretty nice. Overall, it’s definitely a time saver and a productivity booster, while still maintaining security and compliance as expected. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot?

Sometimes it requires manual verification, especially with complex documents or data analytics. It can also feel slower when working with large files. In addition, some advanced features are only available under specific licences. Although it usually maintains context, it sometimes hallucinates. Also, the subscription cost feels high for small teams. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot solving and how is that benefiting you?

It helps reduce the time I spend on tasks like drafting emails, summarising meetings, creating presentations, and analysing Excel data, instead of having to start from scratch each time. It has drastically improved my productivity, and a lot of manual effort is reduced. As a result, my everyday tasks have become easier and simpler. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

## Questions about Microsoft Copilot? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about Microsoft Copilot
](https://www.g2.com/products/microsoft-copilot-2026-08-27/discussions/new)

MV

Moira vandenAkker
•
Last activity 2 months ago

Why should I choose Microsoft 365 Copilot over ChatGPT/Claude/Gemini?

1 Upvote

1

[
Join the conversation
](https://www.g2.com/discussions/why-should-i-choose-microsoft-365-copilot-over-chatgpt-claude-gemini)

[
View all Discussions
](https://www.g2.com/products/microsoft-copilot-2026-08-27/discuss)

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

3 months

### Return on Investment

12 months

### Average Discount

11%

[
View More Pricing Information
](https://www.g2.com/products/microsoft-microsoft-365-copilot/pricing)

##### ##### Microsoft Copilot Features

Content 

Content Generation

System

Software Integration

Data

Reliability

Content Generation

Content Accuracy

[
View More Features
](https://www.g2.com/products/microsoft-copilot-2026-08-27/features)

## Top-Rated Alternatives

[

 ![Gemini](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gemini")

Gemini

4.4/5(565)

](https://www.g2.com/products/google-gemini/reviews)

[

 ![Claude](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claude")

Claude

4.6/5(449)

](https://www.g2.com/products/claude-2025-12-11/reviews)

[

 ![ChatGPT](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChatGPT")

ChatGPT

4.6/5(2,969)

](https://www.g2.com/products/chatgpt/reviews)

[
View All Alternatives
](https://www.g2.com/products/microsoft-copilot-2026-08-27/competitors/alternatives)

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