G2

Saurabh D.

Junior Software Engineer

Small-Business (50 or fewer emp.)

8/28/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"trigger the right workflow"

4/5

What do you like best about ServiceNow AI Agents?

What I like most about ServiceNow AI Agents is how well they combine automation with context. They can understand requests, take the appropriate actions, and reduce the need for repetitive manual work. The integration with existing ServiceNow workflows also makes the experience feel practical rather than just another standalone AI tool. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow AI Agents?

One area that could be improved is the initial setup and configuration. Building more complex AI Agent use cases can require some time to fine-tune the instructions, workflows, and context. The overall experience is good, but making the configuration process more intuitive would make it easier for teams to adopt and scale AI Agents quickly. Review collected by and hosted on G2.com.

What problems is ServiceNow AI Agents solving and how is that benefiting you?

ServiceNow AI Agents help reduce repetitive tasks and speed up the handling of common requests. They can quickly understand user needs, provide relevant information, and trigger the right workflows without requiring manual intervention for every step. This saves time for the team, improves response times, and allows us to focus more on higher-value tasks. Review collected by and hosted on G2.com.