G2 reviewers report that Gong excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Pickle. Users appreciate Gong's top-tier recording and AI analysis, which provide valuable insights and summaries of sales calls.
According to verified reviews, Gong's implementation process is praised for its efficiency, with users highlighting the intuitive onboarding wizard that facilitates a smooth setup. In contrast, Pickle, while also user-friendly, has fewer reviews to support its ease of setup claims.
Reviewers mention that Gong's conversation intelligence features are particularly impressive, with capabilities for instant transcription and call analysis. Users find these features essential for extracting insights and informing design decisions, whereas Pickle's transcription is noted as accurate but lacks the depth of analysis offered by Gong.
Users say that Gong's support quality is highly rated, with many appreciating the responsiveness and helpfulness of the support team. Pickle also receives positive feedback for its support, but Gong's larger user base and higher satisfaction ratings suggest a more robust support experience overall.
According to recent user feedback, Gong's ability to provide AI-generated summaries and insights from calls is a standout feature that enhances productivity. While Pickle allows for timestamped notes and easy sharing of call links, it does not match the comprehensive analysis capabilities of Gong.
Reviewers highlight that Gong is particularly favored in the mid-market segment, indicating its effectiveness for larger teams, while Pickle is more commonly used by small businesses. This distinction may influence buyers' decisions based on their organizational size and needs.
Pricing
Entry-Level Pricing
Gong
No pricing available
Pickle
Relish (Free Trial)
$40.00
1 User Per Month
For individuals who want AI to capture meetings & share the key moments in seconds
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
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