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Compare AWS Chatbot and Aivo 
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At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Enterprise (41.9% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
AWS Chatbot
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AWS ChatbotAivo
Star Rating
(133)4.5 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AivoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aivo excels in its customization options, with a score of 8.4, allowing businesses to tailor the chatbot experience to their specific needs. In contrast, AWS Chatbot's customization score is lower, indicating less flexibility in adapting to unique business requirements.
- Reviewers mention that Aivo's ease of use is rated at 8.8, making it user-friendly for teams without extensive technical expertise. AWS Chatbot, while still user-friendly with a score of 9.2, is noted for its slightly steeper learning curve due to its more complex integration capabilities.
- G2 users highlight Aivo's strong support quality, scoring 8.8, which is crucial for businesses needing reliable assistance. AWS Chatbot, with a support quality score of 8.6, is also well-regarded, but some users feel that Aivo provides a more responsive support experience.
- Reviewers mention that Aivo's generative AI capabilities, particularly in AI text generation and summarization, are robust, enhancing the chatbot's conversational abilities. AWS Chatbot, while offering similar features, is perceived as less advanced in this area, leading to a less engaging user experience.
- Users on G2 report that Aivo's self-service experience, particularly its knowledge base and mobile optimization, scores well at 8.6 and 8.5 respectively, making it easier for customers to find information. AWS Chatbot's self-service features, while functional, do not match the same level of user satisfaction.
- Reviewers mention that Aivo's automation features are rated highly at 8.9, streamlining workflows effectively. In comparison, AWS Chatbot's automation capabilities are seen as less intuitive, which can hinder efficiency in managing customer interactions.
Pricing
Entry-Level Pricing
AWS Chatbot
No pricing availableAivo
No pricing availableFree Trial
AWS Chatbot
No trial information availableAivo
No trial information availableRatings
Meets Requirements
8.5
11
8.5
109
Ease of Use
9.2
11
8.8
107
Ease of Setup
9.0
5
8.4
92
Ease of Admin
9.3
5
8.8
94
Quality of Support
8.6
11
8.8
109
Has the product been a good partner in doing business?
8.3
5
8.8
96
Product Direction (% positive)
8.9
11
9.0
106
Features by Category
Responses
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.3
33
Not enough data
8.4
33
Not enough data
7.8
18
Platform
Not enough data
8.1
26
Not enough data
8.4
32
Not enough data
8.3
30
Not enough data
8.0
32
Not enough data
Feature Not Available
Not enough data
8.2
31
Not enough data
8.2
30
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.4
44
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.2
10
Internal Use
Not enough data
8.2
39
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.7
31
|
Verified
Not enough data
8.2
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.6
37
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
8.6
14
Self-Service Platform
Not enough data
8.5
11
Not enough data
8.9
14
Not enough data
8.0
15
Not enough data
8.2
12
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Chatbot and Aivo are categorized as Chatbots
Unique Categories
AWS Chatbot has no unique categories
Reviews
Reviewers' Company Size
AWS Chatbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Retail
8.3%
Financial Services
8.3%
Entertainment
8.3%
Other
25.0%
Banking
18.5%
Financial Services
10.5%
Telecommunications
8.9%
Consumer Services
8.1%
Information Technology and Services
5.6%
Other
48.4%
Discussions
AWS Chatbot has no discussions with answers
How do I connect my bot to my Facebook Page?
2 Comments
Official Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 Comment
Official Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 Comment
Official Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
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