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Best VoIP Providers for Small Business

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall VoIP Providers category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business VoIP Providers to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business VoIP Providers category.

In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Small Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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77 Listings in Small Business VoIP Providers Available

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    G2 Score
Nextiva
(3,435)4.5 out of 5
10th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    147
    Ease of Use
    138
    Helpful
    119
    Easy Setup
    93
    Reliability
    90
    Cons
    Difficult Configuration
    26
    Complexity
    25
    Number Issues
    22
    Complex Processes
    21
    Difficult Setup
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nextiva features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nextiva
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,358 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,629 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
147
Ease of Use
138
Helpful
119
Easy Setup
93
Reliability
90
Cons
Difficult Configuration
26
Complexity
25
Number Issues
22
Complex Processes
21
Difficult Setup
20
View All Pros and Cons
Nextiva features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Nextiva
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,358 Twitter followers
LinkedIn® Page
www.linkedin.com
1,629 employees on LinkedIn®
RingEX
(1,277)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    222
    Customer Support
    134
    Helpful
    116
    Reliability
    111
    Phone Calls
    102
    Cons
    Poor Customer Support
    61
    Customer Service
    55
    Customer Support
    51
    Call Issues
    45
    Complex Processes
    44
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,315 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,611 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
222
Customer Support
134
Helpful
116
Reliability
111
Phone Calls
102
Cons
Poor Customer Support
61
Customer Service
55
Customer Support
51
Call Issues
45
Complex Processes
44
View All Pros and Cons
RingEX features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.7
9.0
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,315 Twitter followers
LinkedIn® Page
www.linkedin.com
6,611 employees on LinkedIn®

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Quo
(3,283)4.7 out of 5
Optimized for quick response
6th Easiest To Use in VoIP Providers software
View top Consulting Services for Quo
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo (formerly OpenPhone) brings calls, texts, and customer information

    Users
    • Owner
    • CEO
    Industries
    • Real Estate
    • Construction
    Market Segment
    • 91% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Quo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    831
    Customer Support
    415
    Call Recording
    327
    Features
    320
    Easy Setup
    298
    Cons
    Connection Issues
    215
    Call Disconnections
    104
    Missing Features
    88
    Performance Issues
    83
    Delays
    81
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Quo features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.7
    9.4
    Phone Calls
    Average: 9.1
    9.4
    VOiP Number
    Average: 9.0
    8.8
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Quo
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @openphone
    9 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    98 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction on G2. Quo (formerly OpenPhone) brings calls, texts, and customer information

Users
  • Owner
  • CEO
Industries
  • Real Estate
  • Construction
Market Segment
  • 91% Small-Business
  • 7% Mid-Market
Quo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
831
Customer Support
415
Call Recording
327
Features
320
Easy Setup
298
Cons
Connection Issues
215
Call Disconnections
104
Missing Features
88
Performance Issues
83
Delays
81
View All Pros and Cons
Quo features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.7
9.4
Phone Calls
Average: 9.1
9.4
VOiP Number
Average: 9.0
8.8
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Quo
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@openphone
9 Twitter followers
LinkedIn® Page
www.linkedin.com
98 employees on LinkedIn®
Zoom Phone
(2,640)4.6 out of 5
Optimized for quick response
11th Easiest To Use in VoIP Providers software
View top Consulting Services for Zoom Phone
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work.

    Users
    • Software Engineer
    • President
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Phone Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,212
    Video Conferencing
    609
    Reliability
    575
    Easy Communication
    481
    Video Quality
    408
    Cons
    Limited Features
    301
    Zoom Issues
    280
    Meeting Issues
    230
    Missing Features
    204
    Connection Issues
    175
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Phone features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    9.1
    Phone Calls
    Average: 9.1
    8.8
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,046,768 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,652 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work.

Users
  • Software Engineer
  • President
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 32% Mid-Market
Zoom Phone Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,212
Video Conferencing
609
Reliability
575
Easy Communication
481
Video Quality
408
Cons
Limited Features
301
Zoom Issues
280
Meeting Issues
230
Missing Features
204
Connection Issues
175
View All Pros and Cons
Zoom Phone features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
9.1
Phone Calls
Average: 9.1
8.8
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,046,768 Twitter followers
LinkedIn® Page
www.linkedin.com
12,652 employees on LinkedIn®
Crexendo
(327)4.9 out of 5
2nd Easiest To Use in VoIP Providers software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

    Users
    • Owner
    • President
    Industries
    • Non-Profit Organization Management
    • Construction
    Market Segment
    • 77% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crexendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    86
    Helpful
    76
    Customer Service
    56
    Ease of Use
    47
    Easy Setup
    45
    Cons
    Call Issues
    8
    Complex Processes
    7
    Difficult Navigation
    6
    Lack of Intuitiveness
    5
    Audio Quality
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crexendo features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.8
    Phone Calls
    Average: 9.1
    9.6
    VOiP Number
    Average: 9.0
    9.7
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crexendo Business Solutions
    Company Website
    Year Founded
    1995
    HQ Location
    Tempe, Arizona
    Twitter
    @Crexendo
    3,302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

Users
  • Owner
  • President
Industries
  • Non-Profit Organization Management
  • Construction
Market Segment
  • 77% Small-Business
  • 21% Mid-Market
Crexendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
86
Helpful
76
Customer Service
56
Ease of Use
47
Easy Setup
45
Cons
Call Issues
8
Complex Processes
7
Difficult Navigation
6
Lack of Intuitiveness
5
Audio Quality
4
View All Pros and Cons
Crexendo features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.7
9.8
Phone Calls
Average: 9.1
9.6
VOiP Number
Average: 9.0
9.7
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Crexendo Business Solutions
Company Website
Year Founded
1995
HQ Location
Tempe, Arizona
Twitter
@Crexendo
3,302 Twitter followers
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Yeastar P-Series PBX System
(81)4.8 out of 5
View top Consulting Services for Yeastar P-Series PBX System
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Features
    25
    Integrations
    19
    Customer Support
    18
    Easy Setup
    18
    Cons
    Missing Functionality
    10
    Missing Features
    8
    Expensive
    7
    Limited Features
    7
    High Cost
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.6
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xiamen Yeastar Digital Technology Co., Ltd
    Year Founded
    2006
    HQ Location
    Xiamen, China
    Twitter
    @Yeastar
    2,446 Twitter followers
    LinkedIn® Page
    cn.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 21% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Features
25
Integrations
19
Customer Support
18
Easy Setup
18
Cons
Missing Functionality
10
Missing Features
8
Expensive
7
Limited Features
7
High Cost
6
View All Pros and Cons
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.7
9.6
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Xiamen Yeastar Digital Technology Co., Ltd
Year Founded
2006
HQ Location
Xiamen, China
Twitter
@Yeastar
2,446 Twitter followers
LinkedIn® Page
cn.linkedin.com
195 employees on LinkedIn®
Telnyx CPaaS
(523)4.7 out of 5
Optimized for quick response
7th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Telnyx CPaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    54
    Ease of Use
    42
    Customer Service
    38
    Easy Setup
    33
    Pricing
    29
    Cons
    Complex Processes
    21
    Customer Service
    11
    High Cost
    11
    Long Waiting
    8
    Not User-Friendly
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    9.6
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    8.5
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    4,134 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Telnyx CPaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
54
Ease of Use
42
Customer Service
38
Easy Setup
33
Pricing
29
Cons
Complex Processes
21
Customer Service
11
High Cost
11
Long Waiting
8
Not User-Friendly
8
View All Pros and Cons
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
9.6
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
8.5
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
4,134 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
Webex Calling
(613)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Consumer Services
    Market Segment
    • 42% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    102
    Reliability
    76
    Call Quality
    63
    Easy Communication
    63
    Communication
    55
    Cons
    Internet Dependency
    22
    Complex Processes
    21
    Difficult Configuration
    21
    Performance Issues
    21
    Lack of Intuitiveness
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Phone Calls
    Average: 9.1
    9.0
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,649 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Consumer Services
Market Segment
  • 42% Mid-Market
  • 31% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Reliability
76
Call Quality
63
Easy Communication
63
Communication
55
Cons
Internet Dependency
22
Complex Processes
21
Difficult Configuration
21
Performance Issues
21
Lack of Intuitiveness
18
View All Pros and Cons
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
9.3
Phone Calls
Average: 9.1
9.0
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,649 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Podium
(2,059)4.6 out of 5
Optimized for quick response
12th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
    • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
    • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    407
    Helpful
    363
    Communication
    322
    Easy Communication
    321
    Useful
    229
    Cons
    Messaging Issues
    102
    Missing Features
    101
    Limited Features
    75
    Poor Customer Support
    64
    Chat Functionality
    63
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.4
    Phone Calls
    Average: 9.1
    8.1
    VOiP Number
    Average: 9.0
    7.3
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,497 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a customer communication platform that centralizes messages, review requests, and follow-ups into a single inbox, making it easier for teams to manage conversations and reviews.
  • Reviewers frequently mention the ease of customer communication through text messages, the effectiveness of the review request feature, and the user-friendly interface that even less tech-savvy team members can quickly adapt to.
  • Users experienced issues with the pricing, finding it high especially for smaller businesses that do not use all features regularly, and some advanced settings and integrations were reported to be time-consuming to understand.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
407
Helpful
363
Communication
322
Easy Communication
321
Useful
229
Cons
Messaging Issues
102
Missing Features
101
Limited Features
75
Poor Customer Support
64
Chat Functionality
63
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
8.4
Phone Calls
Average: 9.1
8.1
VOiP Number
Average: 9.0
7.3
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,497 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
Vonage Business Communications
(493)4.3 out of 5
Optimized for quick response
14th Easiest To Use in VoIP Providers software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Easy Communication
    16
    Calling Features
    14
    Reliability
    14
    VoIP Services
    14
    Cons
    Call Connectivity Issues
    8
    Texting Limitations
    8
    Call Drops
    7
    Customer Service
    7
    Call Dropping
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.3
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give yo

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Easy Communication
16
Calling Features
14
Reliability
14
VoIP Services
14
Cons
Call Connectivity Issues
8
Texting Limitations
8
Call Drops
7
Customer Service
7
Call Dropping
5
View All Pros and Cons
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.3
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.3
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,173 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
Intermedia Unite
(515)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    15
    Ease of Use
    14
    Customer Service
    10
    Reliability
    10
    Intuitive
    9
    Cons
    Internet Dependency
    3
    Admin Control
    2
    Admin Control Issues
    2
    Connection Issues
    2
    Customer Service
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intermedia Unite features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.6
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    9.5
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intermedia
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,578 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,290 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 21% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
15
Ease of Use
14
Customer Service
10
Reliability
10
Intuitive
9
Cons
Internet Dependency
3
Admin Control
2
Admin Control Issues
2
Connection Issues
2
Customer Service
2
View All Pros and Cons
Intermedia Unite features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.6
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
9.5
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Intermedia
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,578 Twitter followers
LinkedIn® Page
www.linkedin.com
1,290 employees on LinkedIn®
Ooma Office
(131)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$19.95
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools

    Users
    • Owner
    Industries
    • Insurance
    • Construction
    Market Segment
    • 99% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ooma Office Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    5
    Affordable
    4
    Business Tools
    4
    Customer Service
    4
    Ease of Use
    4
    Cons
    Customer Service
    3
    Billing Issues
    2
    Call Issues
    1
    High Cost
    1
    High Pricing
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ooma Office features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.4
    VOiP Number
    Average: 9.0
    8.9
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ooma, Inc.
    Company Website
    Year Founded
    2004
    HQ Location
    Sunnyvale, California
    Twitter
    @Ooma
    8,972 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    627 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools

Users
  • Owner
Industries
  • Insurance
  • Construction
Market Segment
  • 99% Small-Business
Ooma Office Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
5
Affordable
4
Business Tools
4
Customer Service
4
Ease of Use
4
Cons
Customer Service
3
Billing Issues
2
Call Issues
1
High Cost
1
High Pricing
1
View All Pros and Cons
Ooma Office features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.4
VOiP Number
Average: 9.0
8.9
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Ooma, Inc.
Company Website
Year Founded
2004
HQ Location
Sunnyvale, California
Twitter
@Ooma
8,972 Twitter followers
LinkedIn® Page
www.linkedin.com
627 employees on LinkedIn®
8x8 Work
(813)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 58% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Easy Communication
    60
    Reliability
    53
    Customer Support
    43
    Features
    35
    Cons
    Customer Service
    24
    Customer Support
    20
    Limited Features
    19
    Poor Customer Support
    18
    Glitches
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 8x8 Work features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,088 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,853 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 58% Small-Business
  • 31% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Easy Communication
60
Reliability
53
Customer Support
43
Features
35
Cons
Customer Service
24
Customer Support
20
Limited Features
19
Poor Customer Support
18
Glitches
16
View All Pros and Cons
8x8 Work features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
8.9
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,088 Twitter followers
LinkedIn® Page
www.linkedin.com
2,853 employees on LinkedIn®
Dialpad Connect
(3,949)4.4 out of 5
Optimized for quick response
9th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 58% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Connect is an AI-powered communication tool that provides real-time transcription and sentiment analysis, integrates with various tools, and allows for proactive customer responses.
    • Users like the user-friendly interface, seamless integration with CRM platforms, and the ability to record notes, transcribe conversations, and automatically update records.
    • Users reported issues with mobile app notifications, search functionality within long chat histories, and occasional call connectivity issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    Features
    35
    Call Management
    34
    Helpful
    31
    Call Recording
    30
    Cons
    Connection Issues
    28
    Call Issues
    27
    Connectivity Issues
    18
    Recording Issues
    14
    Call Disconnections
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Connect features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    60 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,444 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 58% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Connect is an AI-powered communication tool that provides real-time transcription and sentiment analysis, integrates with various tools, and allows for proactive customer responses.
  • Users like the user-friendly interface, seamless integration with CRM platforms, and the ability to record notes, transcribe conversations, and automatically update records.
  • Users reported issues with mobile app notifications, search functionality within long chat histories, and occasional call connectivity issues.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Features
35
Call Management
34
Helpful
31
Call Recording
30
Cons
Connection Issues
28
Call Issues
27
Connectivity Issues
18
Recording Issues
14
Call Disconnections
12
View All Pros and Cons
Dialpad Connect features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
60 Twitter followers
LinkedIn® Page
www.linkedin.com
1,444 employees on LinkedIn®
GoTo Connect
(1,386)4.4 out of 5
Optimized for quick response
13th Easiest To Use in VoIP Providers software
Save to My Lists
Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 70% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    115
    Customer Support
    44
    Reliability
    42
    Easy Setup
    40
    User Interface
    31
    Cons
    Call Issues
    27
    Customer Service
    17
    Limitations
    17
    Limited Features
    17
    Poor Customer Support
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoTo Connect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,396 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,037 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 70% Small-Business
  • 24% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
115
Customer Support
44
Reliability
42
Easy Setup
40
User Interface
31
Cons
Call Issues
27
Customer Service
17
Limitations
17
Limited Features
17
Poor Customer Support
16
View All Pros and Cons
GoTo Connect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
9.2
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,396 Twitter followers
LinkedIn® Page
www.linkedin.com
1,037 employees on LinkedIn®
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77 Listings in Small Business VoIP Providers Available

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