Best Remote Support Software for Small Business

Users frequently mention the ease of use, the ability to automate tasks across numerous devices, the constant improvements and enhancements, and the responsive customer support as key benefits of NinjaOne. Users mentioned issues such as the lack of a dark mode, occasional UI quirks, limited report customization, high pricing for smaller teams, and a steep learning curve for advanced setup as drawbacks of the product.

Users frequently mention the ease of use, the ability to customize the UI, the support for multiple platforms, and the convenience of not having to host the platform on their own server. Users experienced issues with the video quality, difficulty in finding chat after the session has ended, and confusion with the number of instructions when sending invites.

Users frequently mention the ease of implementation, versatility with different operating systems, and the responsiveness of the customer support team. Users reported issues with high pricing for small businesses or individual users, dependency on internet quality for connection speed, and limitations in the free version.

Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack. Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.

Users frequently mention the tool's ability to manage multiple users in real-time, its powerful automation policies, and its compatibility with other Datto/Kaseya products and Microsoft 365 as significant benefits. Reviewers noted issues with the tool's web remote feature, its patch management struggling with third-party apps, and the responsiveness and helpfulness of Kaseya support as areas for improvement.

Reviewers frequently mention the ease of use, the ability to manage updates and vulnerabilities efficiently, and the free access for up to 200 endpoints. Users reported issues with the remote control feature being slow, the lack of a mobile application, and difficulties in adding custom software.

Users frequently mention that JumpCloud simplifies IT operations by providing a single source of truth for users and devices, enabling strong security through SSO, MFA, and automated onboarding/offboarding. Reviewers noted that the initial setup and policy configuration can be complex, especially for organizations migrating from traditional Active Directory or managing advanced security use cases.

Reviewers frequently mention the ease of use, the ability to see the last time a user has logged in, the speed and simplicity of the tool, and the high level of security as positive aspects of Splashtop Remote Access. Reviewers noted issues with inconsistent connection stability, limited advanced features, a less modern user interface, and difficulties in managing large teams that need fine access to various groups.

Users like the ease of setup, the ability to connect to remote computers via SOS, the option to install the unattended client, and the flexibility to support customers worldwide, even those not previously connected. Users experienced high licensing costs, occasional sign-on issues, difficulty with specific graphics drivers, and a lack of fine-grained customization for larger enterprises.

Users like the tool's ability to simplify vendor payment tablets setup, monitor and troubleshoot devices remotely, enroll devices using QR code, configure device restrictions during enrollment, support different deployment scenarios, schedule Windows patch management, and automate tasks for quicker deployment. Reviewers experienced a slight learning curve when first setting up and navigating all the features, initial policy configuration difficulties, increased pricing as device count grows with added features, late arrival of notifications, and a need for deeper filtering in reporting.

Reviewers appreciate Syncro's all-in-one nature, its robust automation capabilities, the convenience of having several different softwares integrated into one space, and the strong support from the Syncro team. Users reported issues with the user interface for remote desktop, limitations in the mobile app, difficulties with the initial setup, and a desire for more advanced features in automation and scripting.

Reviewers appreciate the software's fast and reliable remote access, its ability to work smoothly on low bandwidth, and its strong security features that provide confidence during sensitive remote work. Users experienced occasional session drops that can disrupt workflow, a complex setup process for non-technical users, and limitations on advanced features unless upgraded to a higher plan.

Reviewers frequently mention the ease of use, the ability to group customers into lists for effective management, the quick and reliable connection, and the seamless support for Multi-Factor Authentication (MFA). Users mentioned issues such as stability problems requiring the tool to be closed down or reopened, difficulty in accessing the backend, complex configuration settings, and occasional glitches when connecting to Mac systems.

Users frequently mention the software's strong security, ease of use, reliable remote access, and the ability to work together within a team, as well as the helpfulness of the support team. Reviewers noted some issues such as an outdated interface, too many pop-up windows, occasional slow performance, and a high cost compared to other tools.