Verint Quality Management
Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen. The solution’s widget-based workspace and omnichannel interaction player provide personalized access to speaker-separated audio waveforms, speech analytics categories, emotions, keywords, interaction tags, annotations, screen recording, applications used by employees, and employee profile information.
Average Rating: 4.5/5.0
Total Reviews: 40
How Do G2 Users Rate Verint Quality Management?
- Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
- Dashboards And Reports: 8.5/10 (Category avg: 8.6/10)
- Historical Data: 9.1/10 (Category avg: 8.6/10)
- Continuous Feedback: 9.3/10 (Category avg: 8.8/10)
Who Is the Company Behind Verint Quality Management?
- Seller: Verint
- Year Founded: 1994
- HQ Location: Melville, New York
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Twitter: @Verint
7,739 Twitter followers -
LinkedIn® Page: www.linkedin.com
4,316 employees on LinkedIn® - Ownership: Thoma Bravo
Who Uses This Product?
- Top Industries: Consumer Services, Hospital & Health Care
- Company Size: 54% Large, 37% Medium
What Do G2 Reviewers Say About Verint Quality Management?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use with Verint Quality Management, appreciating its user-friendly navigation and comprehensive capabilities.
- Users value the customization ability in Verint QM, enabling personalized evaluations and enhanced insights into performance.
- Users appreciate the user-friendly interface of Verint Quality Management, simplifying monitoring and enhancing evaluation processes.
- Users value the hands-free automation features of Verint Quality Management, enhancing customer interactions and operational efficiency.
- Users value the flexibility of Verint Quality Management, enabling deep insights through customizable data fields.
Cons
- Users find the interface complex and not user-friendly, especially challenging for new users navigating the system.
- Users find that the setup process is time-consuming, often delaying the implementation of Verint Quality Management.
- Users find the inadequate reporting capabilities of Verint Quality Management to hinder effective data analysis and teamwork.
- Users find the limited features of Verint Quality Management restrict their reporting capabilities and API access.
- Users find the navigation difficulty in Verint Quality Management frustrating, especially with slow call playback and complex evaluations.
What Are Recent G2 Reviews of Verint Quality Management?
Rating: 5.0/5.0 stars
— Verified User in Financial Services
"Effortless Agent Monitoring with Intuitive Playback and Customizable Evaluations"
Rating: 5.0/5.0 stars
— Aries B.

