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It's very feature rich and seems capable of handling complex processes. If you're considering implementing this then I highly recommend you have a dedicated admin who can focus purely on maintaining the system. Review collected by and hosted on G2.com.
I genuinely don't understand how this has such good reviews. The system is incredibly complex and difficult to navigate as an admin. It's simple from an end-user standpoint, but any admin change seems hard to implement and figure out without extensive training.
The UI is incredibly outdated and awkward to use. The system design seems stuck in the early 2010s and seems mismatched - some areas appear more modern like the screenshots on this site, but others are really basic and old - I've even found standard templates for custom pages on the system that haven't been updated since 2017. Creating a custom page that looks somewhat modern requires some HMTL knowledge, otherwise you need to use the UI page builder which is a nightmare. There's no way to resize the editing window, so you're stuck trying to create and edit a web page using a tiny screen. Previewing the page doesn't seem to work all the time and is just generally awkward to use.
Some basic reports/dashboards are not included as part of the system, so you need to create them yourself from scratch. Even something as basic as seeing how many people have added a goal vs how many haven't was not included when we launched the system. We were simply directed to a community page containing "recommended reports" and were expected to build custom dashboards ourselves for basic reporting requirements. If you have a list of recommended reports then why are they not simply included as templates?
Overall, the system is incredibly powerful but needlessly complicated to implement and manage. Review collected by and hosted on G2.com.
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