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Best Feedback Analytics Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of natural language processing (NLP) software to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with survey software, social media, and customer service software such as help desk software, live chat software, and enterprise feedback management software. All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use text analysis software for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

Centralize customer feedback collected from multiple sources and channels
Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
Provide dashboards and visualizations for text data
Integrate with review sites, survey tools, or help desks through which users can source customer feedback
Show More
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Featured Feedback Analytics Software At A Glance

Free Plan Available:
Keatext
Sponsored
Keatext
Leader:
Birdeye
Birdeye
Highest Performer:
Edge
Edge
Easiest to Use:
Glassbox
Glassbox
Top Trending:
Birdeye
Birdeye
Show LessShow More
Highest Performer:
Edge
Edge
Easiest to Use:
Glassbox
Glassbox
Top Trending:
Birdeye
Birdeye

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

Coming Soon
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A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

Sample Trending Products Newsletter
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212 Listings in Feedback Analytics Available
  • Sort By:
    G2 Score
Zonka Feedback
(79)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in r

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 65% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zonka Feedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Customer Support
    7
    Helpful
    6
    Easy Setup
    5
    Customization
    4
    Cons
    Limitations
    3
    Software Instability
    3
    Poor Design
    2
    Call Issues
    1
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zonka Feedback features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Thematic Analysis
    Average: 8.6
    8.4
    Custom Reports and Dashboards
    Average: 8.6
    8.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zonka Feedback
    Company Website
    Year Founded
    2014
    HQ Location
    Gurugram, Haryana
    Twitter
    @zonkafeedback
    1,276 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in r

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 65% Small-Business
  • 29% Mid-Market
Zonka Feedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Customer Support
7
Helpful
6
Easy Setup
5
Customization
4
Cons
Limitations
3
Software Instability
3
Poor Design
2
Call Issues
1
Expensive
1
View All Pros and Cons
Zonka Feedback features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.0
Thematic Analysis
Average: 8.6
8.4
Custom Reports and Dashboards
Average: 8.6
8.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Zonka Feedback
Company Website
Year Founded
2014
HQ Location
Gurugram, Haryana
Twitter
@zonkafeedback
1,276 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Enterpret
(66)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Enterpret is a data aggregator tool that collects and organizes customer feedback from various sources to help understand customer perception of products and their features.
    • Reviewers like Enterpret's intuitive interface, its ability to identify top reasons for product issues, and its effective summarization of insights and trends across feedback data, which saves time and provides clear themes without manual effort.
    • Users experienced challenges with Enterpret's data synthesis, finding it not built for analysis, and reported issues with incorrect categorization of feedback entries, time-consuming setup of taxonomy, and inconsistency in the quality of AI summary.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enterpret Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    17
    Insights Generation
    11
    Ease of Use
    8
    Time-Saving
    7
    Easy Integrations
    6
    Cons
    Limited Customization
    4
    Difficult Setup
    3
    AI Limitations
    2
    Delay Issues
    2
    Filtering Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enterpret features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.6
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enterpret
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @enterpret_ai
    859 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Enterpret is a data aggregator tool that collects and organizes customer feedback from various sources to help understand customer perception of products and their features.
  • Reviewers like Enterpret's intuitive interface, its ability to identify top reasons for product issues, and its effective summarization of insights and trends across feedback data, which saves time and provides clear themes without manual effort.
  • Users experienced challenges with Enterpret's data synthesis, finding it not built for analysis, and reported issues with incorrect categorization of feedback entries, time-consuming setup of taxonomy, and inconsistency in the quality of AI summary.
Enterpret Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
17
Insights Generation
11
Ease of Use
8
Time-Saving
7
Easy Integrations
6
Cons
Limited Customization
4
Difficult Setup
3
AI Limitations
2
Delay Issues
2
Filtering Issues
2
View All Pros and Cons
Enterpret features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
8.1
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
8.6
Customer Service Channels
Average: 8.7
Seller Details
Seller
Enterpret
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@enterpret_ai
859 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®

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Canvs
(147)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentime

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 41% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a platform that analyzes and visualizes open-ended responses, providing insights and trends from large volumes of data.
    • Reviewers like the user-friendly interface, powerful analytics, and excellent customer service, as well as the ability to understand key themes from responses and gain deeper insights using the AI Story Assist feature.
    • Reviewers experienced issues with categorization accuracy, data upload times, limited filtering capabilities, and difficulties with the AI summarizing feature, as well as occasional glitches and the need for specific inputs for certain features to work.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canvs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Insights Generation
    21
    AI Technology
    20
    Customer Support
    16
    Helpful
    16
    Cons
    Inaccuracy
    8
    AI Limitations
    7
    AI Inaccuracy
    6
    Accuracy Issues
    5
    Filtering Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canvs features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Thematic Analysis
    Average: 8.6
    7.3
    Custom Reports and Dashboards
    Average: 8.6
    7.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    New York, New York
    Twitter
    @canvsai
    2,727 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentime

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 41% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a platform that analyzes and visualizes open-ended responses, providing insights and trends from large volumes of data.
  • Reviewers like the user-friendly interface, powerful analytics, and excellent customer service, as well as the ability to understand key themes from responses and gain deeper insights using the AI Story Assist feature.
  • Reviewers experienced issues with categorization accuracy, data upload times, limited filtering capabilities, and difficulties with the AI summarizing feature, as well as occasional glitches and the need for specific inputs for certain features to work.
Canvs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Insights Generation
21
AI Technology
20
Customer Support
16
Helpful
16
Cons
Inaccuracy
8
AI Limitations
7
AI Inaccuracy
6
Accuracy Issues
5
Filtering Issues
5
View All Pros and Cons
Canvs features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.5
Thematic Analysis
Average: 8.6
7.3
Custom Reports and Dashboards
Average: 8.6
7.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
New York, New York
Twitter
@canvsai
2,727 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Unwrap.ai
(18)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at $24,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys,

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Unwrap.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    5
    Customer Support
    3
    Ease of Use
    3
    Easy Integrations
    3
    Feedback Management
    3
    Cons
    Integration Issues
    2
    Limitations
    1
    Search Functionality
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unwrap.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Thematic Analysis
    Average: 8.6
    6.4
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Unwrap.ai
    Company Website
    Year Founded
    2022
    HQ Location
    Santa Barbara, California
    Twitter
    @unwrapai
    151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys,

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Mid-Market
  • 22% Small-Business
Unwrap.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
5
Customer Support
3
Ease of Use
3
Easy Integrations
3
Feedback Management
3
Cons
Integration Issues
2
Limitations
1
Search Functionality
1
View All Pros and Cons
Unwrap.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
8.9
Thematic Analysis
Average: 8.6
6.4
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Unwrap.ai
Company Website
Year Founded
2022
HQ Location
Santa Barbara, California
Twitter
@unwrapai
151 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Kimola
(22)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kimola Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Accuracy
    6
    Time-Saving
    5
    Customer Support
    4
    Feedback Management
    4
    Cons
    Poor Interface Design
    3
    Lacking Features
    2
    Complex Setup
    1
    Email Issues
    1
    Exporting Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kimola features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Thematic Analysis
    Average: 8.6
    9.3
    Custom Reports and Dashboards
    Average: 8.6
    9.5
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kimola
    Year Founded
    2014
    HQ Location
    San Francisco, CALIFORNIA
    Twitter
    @kimola101
    879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
Kimola Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Accuracy
6
Time-Saving
5
Customer Support
4
Feedback Management
4
Cons
Poor Interface Design
3
Lacking Features
2
Complex Setup
1
Email Issues
1
Exporting Limitations
1
View All Pros and Cons
Kimola features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.3
Thematic Analysis
Average: 8.6
9.3
Custom Reports and Dashboards
Average: 8.6
9.5
Customer Service Channels
Average: 8.7
Seller Details
Seller
Kimola
Year Founded
2014
HQ Location
San Francisco, CALIFORNIA
Twitter
@kimola101
879 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Syncly
(13)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Syncly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights Generation
    4
    Customer Insights
    3
    Ease of Use
    2
    Customer Support
    1
    Customizability
    1
    Cons
    Steep Learning Curve
    2
    Export Limitations
    1
    Filtering Issues
    1
    Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Syncly features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.8
    Thematic Analysis
    Average: 8.6
    9.5
    Custom Reports and Dashboards
    Average: 8.6
    9.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deep BlueDot
    Year Founded
    2022
    HQ Location
    San Francisco
    Twitter
    @synclyhq
    126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 46% Mid-Market
Syncly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights Generation
4
Customer Insights
3
Ease of Use
2
Customer Support
1
Customizability
1
Cons
Steep Learning Curve
2
Export Limitations
1
Filtering Issues
1
Limitations
1
View All Pros and Cons
Syncly features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
8.8
Thematic Analysis
Average: 8.6
9.5
Custom Reports and Dashboards
Average: 8.6
9.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Deep BlueDot
Year Founded
2022
HQ Location
San Francisco
Twitter
@synclyhq
126 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
PrediCX
(11)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on opti

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PrediCX features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Thematic Analysis
    Average: 8.6
    5.0
    Custom Reports and Dashboards
    Average: 8.6
    10.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Warwick Analytics
    Year Founded
    2011
    HQ Location
    London, United Kingdom
    Twitter
    @warwickanalytic
    320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on opti

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
PrediCX features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
5.0
Thematic Analysis
Average: 8.6
5.0
Custom Reports and Dashboards
Average: 8.6
10.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Warwick Analytics
Year Founded
2011
HQ Location
London, United Kingdom
Twitter
@warwickanalytic
320 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Caplena
(44)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Caplena is a feedback intelligence layer that turns feedback into precise insights, and brings your entire organization on board to act on them Built with Swiss precision, our platform addresses th

    Users
    No information available
    Industries
    • Market Research
    Market Segment
    • 36% Mid-Market
    • 18% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Caplena is a tool designed for the analysis of open-ended customer feedback, combining sentiment analysis, categorization, visualization, and anonymization functions.
    • Users like the tool's ease of use, quick and helpful customer support, smart categorization, multilingual support, and the ability to code bulk data with a single click.
    • Reviewers noted that the tool's code frame generation needs refining, the interface could be more user-friendly, and there is a lack of flexibility in editing charts and customizing reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Caplena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    10
    Categorization
    9
    AI Integration
    8
    AI Technology
    8
    Cons
    Not Intuitive
    7
    Missing Features
    6
    Data Management
    4
    Lacking Features
    3
    Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Caplena features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    7.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Caplena
    Company Website
    Year Founded
    2017
    HQ Location
    Zürich, CH
    Twitter
    @CaplenaCH
    72 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Caplena is a feedback intelligence layer that turns feedback into precise insights, and brings your entire organization on board to act on them Built with Swiss precision, our platform addresses th

Users
No information available
Industries
  • Market Research
Market Segment
  • 36% Mid-Market
  • 18% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Caplena is a tool designed for the analysis of open-ended customer feedback, combining sentiment analysis, categorization, visualization, and anonymization functions.
  • Users like the tool's ease of use, quick and helpful customer support, smart categorization, multilingual support, and the ability to code bulk data with a single click.
  • Reviewers noted that the tool's code frame generation needs refining, the interface could be more user-friendly, and there is a lack of flexibility in editing charts and customizing reports.
Caplena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
10
Categorization
9
AI Integration
8
AI Technology
8
Cons
Not Intuitive
7
Missing Features
6
Data Management
4
Lacking Features
3
Limitations
3
View All Pros and Cons
Caplena features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.5
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
7.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Caplena
Company Website
Year Founded
2017
HQ Location
Zürich, CH
Twitter
@CaplenaCH
72 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Forsta
(331)4.2 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

    Users
    • Project Manager
    • Manager
    Industries
    • Market Research
    • Management Consulting
    Market Segment
    • 43% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forsta Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Insights
    4
    Customer Support
    2
    Customization
    2
    Data Analysis
    2
    Cons
    Poor Performance
    3
    Delay Issues
    2
    Inefficiency
    2
    Limitations
    2
    Limited Options
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forsta features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Thematic Analysis
    Average: 8.6
    9.2
    Custom Reports and Dashboards
    Average: 8.6
    8.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forsta
    Year Founded
    1990
    HQ Location
    London, United Kingdom
    Twitter
    @Forstaglobal
    872 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    454 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Emp

Users
  • Project Manager
  • Manager
Industries
  • Market Research
  • Management Consulting
Market Segment
  • 43% Mid-Market
  • 29% Enterprise
Forsta Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Insights
4
Customer Support
2
Customization
2
Data Analysis
2
Cons
Poor Performance
3
Delay Issues
2
Inefficiency
2
Limitations
2
Limited Options
2
View All Pros and Cons
Forsta features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Thematic Analysis
Average: 8.6
9.2
Custom Reports and Dashboards
Average: 8.6
8.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Forsta
Year Founded
1990
HQ Location
London, United Kingdom
Twitter
@Forstaglobal
872 Twitter followers
LinkedIn® Page
www.linkedin.com
454 employees on LinkedIn®
Clootrack
(44)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented

    Users
    No information available
    Industries
    • Automotive
    • Management Consulting
    Market Segment
    • 50% Enterprise
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clootrack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    6
    Insights Generation
    6
    Customer Support
    5
    Insights Analysis
    5
    Collaboration
    4
    Cons
    UX Improvement
    4
    Poor Interface Design
    3
    Dashboard Issues
    2
    Delay Issues
    2
    Missing Features
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clootrack features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clootrack
    Year Founded
    2017
    HQ Location
    Claymont, Delaware
    Twitter
    @clootrack
    1,375 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    98 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented

Users
No information available
Industries
  • Automotive
  • Management Consulting
Market Segment
  • 50% Enterprise
  • 30% Small-Business
Clootrack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
6
Insights Generation
6
Customer Support
5
Insights Analysis
5
Collaboration
4
Cons
UX Improvement
4
Poor Interface Design
3
Dashboard Issues
2
Delay Issues
2
Missing Features
2
View All Pros and Cons
Clootrack features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
9.0
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
8.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Clootrack
Year Founded
2017
HQ Location
Claymont, Delaware
Twitter
@clootrack
1,375 Twitter followers
LinkedIn® Page
www.linkedin.com
98 employees on LinkedIn®
unitQ
(47)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As the leading real-time AI customer insights platform, unitQ’s AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insig

    Users
    No information available
    Industries
    • Information Technology and Services
    • Entertainment
    Market Segment
    • 55% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • unitQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Insights
    5
    Insights Generation
    5
    Categorization
    4
    Customer Support
    4
    Cons
    Missing Features
    3
    Delay Issues
    2
    Insufficient Training
    2
    Lacking Features
    2
    Accuracy Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • unitQ features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Thematic Analysis
    Average: 8.6
    7.8
    Custom Reports and Dashboards
    Average: 8.6
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    unitQ
    Company Website
    Year Founded
    2018
    HQ Location
    Burlingame, California
    Twitter
    @unitqsoftware
    230 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As the leading real-time AI customer insights platform, unitQ’s AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insig

Users
No information available
Industries
  • Information Technology and Services
  • Entertainment
Market Segment
  • 55% Mid-Market
  • 36% Enterprise
unitQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Insights
5
Insights Generation
5
Categorization
4
Customer Support
4
Cons
Missing Features
3
Delay Issues
2
Insufficient Training
2
Lacking Features
2
Accuracy Issues
1
View All Pros and Cons
unitQ features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.2
Thematic Analysis
Average: 8.6
7.8
Custom Reports and Dashboards
Average: 8.6
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
unitQ
Company Website
Year Founded
2018
HQ Location
Burlingame, California
Twitter
@unitqsoftware
230 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
CustomerGauge
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

    Users
    No information available
    Industries
    • Food & Beverages
    • Information Technology and Services
    Market Segment
    • 40% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CustomerGauge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Lack of Information
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CustomerGauge features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Thematic Analysis
    Average: 8.6
    8.9
    Custom Reports and Dashboards
    Average: 8.6
    9.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CustomerGauge
    Company Website
    Year Founded
    2007
    HQ Location
    Amsterdam
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying

Users
No information available
Industries
  • Food & Beverages
  • Information Technology and Services
Market Segment
  • 40% Enterprise
  • 38% Mid-Market
CustomerGauge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Lack of Information
1
View All Pros and Cons
CustomerGauge features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Thematic Analysis
Average: 8.6
8.9
Custom Reports and Dashboards
Average: 8.6
9.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
CustomerGauge
Company Website
Year Founded
2007
HQ Location
Amsterdam
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
UserVoice
(244)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $10,788.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

    Users
    • Customer Success Manager
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserVoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    9
    Ease of Use
    8
    Customer Support
    6
    Feedback
    6
    Idea Management
    6
    Cons
    Lack of Features
    3
    Complex Usability
    2
    Expensive
    2
    Idea Duplication
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserVoice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Thematic Analysis
    Average: 8.6
    8.6
    Custom Reports and Dashboards
    Average: 8.6
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserVoice
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users
  • Customer Success Manager
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 28% Enterprise
UserVoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
9
Ease of Use
8
Customer Support
6
Feedback
6
Idea Management
6
Cons
Lack of Features
3
Complex Usability
2
Expensive
2
Idea Duplication
2
Learning Curve
2
View All Pros and Cons
UserVoice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.1
Thematic Analysis
Average: 8.6
8.6
Custom Reports and Dashboards
Average: 8.6
8.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
UserVoice
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Artiwise
(12)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 58% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Artiwise features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Thematic Analysis
    Average: 8.6
    8.9
    Custom Reports and Dashboards
    Average: 8.6
    9.3
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Artiwise
    Year Founded
    2015
    HQ Location
    İstanbul, TR
    Twitter
    @artiwise
    266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into

Users
No information available
Industries
  • Automotive
Market Segment
  • 58% Mid-Market
  • 33% Enterprise
Artiwise features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.0
Thematic Analysis
Average: 8.6
8.9
Custom Reports and Dashboards
Average: 8.6
9.3
Customer Service Channels
Average: 8.7
Seller Details
Seller
Artiwise
Year Founded
2015
HQ Location
İstanbul, TR
Twitter
@artiwise
266 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®
SentiSum
(14)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $3,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — supp

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SentiSum features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Thematic Analysis
    Average: 8.6
    10.0
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SentiSum
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @SentiSum
    1,473 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — supp

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 29% Mid-Market
SentiSum features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
8.3
Thematic Analysis
Average: 8.6
10.0
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
SentiSum
Year Founded
2017
HQ Location
London, GB
Twitter
@SentiSum
1,473 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
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