Best Feedback Analytics Software - Page 3

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 238

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: August 06, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,600+ Authentic Reviews
  • 238+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge)

Sponsored

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

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Rippit

Rippit empowers every employee at your company to analyze conversation data. Leading AI-first companies like DraftKings, Zoom, Etsy, Figma, Lyft, Oura, and Notion are tapping into conversation data with AI because, for the first time ever, you can analyze conversations in the same way you analyze numbers. Customers are burning the traditional QA playbook, leveraging AI to replace traditional surveys, and finding insights in conversation data about new product launches, churn risk, employee behaviors, and more.

Average Rating: 4.6/5.0

Total Reviews: 22

How Do G2 Users Rate Rippit?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Rippit?

  • Seller: Rippit
  • Company Website:
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 79% Medium, 8% Small

What Are Recent G2 Reviews of Rippit?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Unwrap.ai

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate Unwrap.ai?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Unwrap.ai?

  • Seller: Unwrap.ai
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Santa Barbara, California
  • Twitter: @unwrapai
    152 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 27% Large

What Do G2 Reviewers Say About Unwrap.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of synthesizing customer feedback with Unwrap's AI, enhancing insights and prioritization significantly.
  • Users find Unwrap.ai to be incredibly easy to use, with an intuitive design that ensures quick mastery of the platform.
  • Users find Unwrap.ai's helpful and responsive support invaluable, enhancing their workflow and addressing customer needs efficiently.
  • Users value the time-saving insights from Unwrap.ai, enabling quick identification of customer issues and trends.
  • Users commend Unwrap.ai for its commitment to continuous improvement and attentive customer support driving valuable features.
Cons
  • Users find the interface not intuitive, making it challenging to organize and manage feedback efficiently.
  • Users find limited tools hinder their ability to efficiently visualize and manage feedback customization in Unwrap.ai.
  • Users report a poor understanding of feedback due to limited accuracy in AI groupings and clunky manual processes.
  • Users find the search functionality lacking, requiring constant manual adjustments for effective data retrieval and analysis.
  • Users note the limited visualization tools in Unwrap.ai, though the AI's trend detection is highly valued.

What Are Recent G2 Reviews of Unwrap.ai?

Zonka Feedback

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. **Key Capabilities** - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

Average Rating: 4.7/5.0

Total Reviews: 80

How Do G2 Users Rate Zonka Feedback?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Zonka Feedback?

  • Seller: Zonka Feedback
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Gurugram, Haryana
  • Twitter: @zonkafeedback
    1,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 62% Small, 30% Medium

What Do G2 Reviewers Say About Zonka Feedback?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive and exceptional support offered by Zonka Feedback, enhancing their overall experience significantly.
  • Users find Zonka Feedback's ease of use and setup exceptional, enhancing customer experience and engagement efficiently.
  • Users commend Zonka Feedback for its massive improvements and feature updates enhancing customer experience and feedback collection.
  • Users commend Zonka Feedback for its excellent data management, praising its customization options and supportive integration.
  • Users praise the ease of use of Zonka Feedback, appreciating its straightforward setup and seamless integration.
Cons
  • Users face software instability within Zonka Feedback, experiencing bugs and confusing navigation that impede usability.
  • Users experience call issues with Zonka Feedback, limiting in-house reviews and affecting the survey process.
  • Users note a slight learning curve with advanced features, though excellent support helps ease the transition.
  • Users find the layout issues of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations.
  • Users report a slight learning curve with advanced features, but commend the excellent support for assistance.

What Are Recent G2 Reviews of Zonka Feedback?

What Are G2 Users Discussing About Zonka Feedback?

Gryphon ONE

Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.

Average Rating: 4.2/5.0

Total Reviews: 405

How Do G2 Users Rate Gryphon ONE?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Gryphon ONE?

  • Seller: Gryphon AI
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Boston, MA
  • Twitter: @GryphonNetworks
    4,059 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    131 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Agent, Sales Representative
  • Top Industries: Security and Investigations, Financial Services
  • Company Size: 78% Large, 12% Medium

What Do G2 Reviewers Say About Gryphon ONE?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the peace of mind from Gryphon ONE's effective call-blocking features during restrictions and holidays.
  • Users find the ease of use of Gryphon ONE enhances their workflow and simplifies compliance management effortlessly.
  • Users appreciate the user-friendly interface of Gryphon ONE, noting its straightforwardness and logical design for efficient use.
  • Users value the accuracy of Gryphon ONE, ensuring compliance and enhancing peace of mind during out-dial restrictions.
  • Users appreciate the simple and reliable compliance management of Gryphon ONE, enhancing efficiency and confidence in regulations.
Cons
  • Users highlight call issues with Gryphon ONE, noting clunky reports and lack of features like speakerphone.
  • Users note that customization can be complex, leading to implementation challenges and unexpected costs during budgeting.
  • Users face dialer issues including no speakerphone option and lack of effective training for optimal use.
  • Users struggle with the difficult setup of Gryphon ONE, finding implementation and training to be challenging and unclear.
  • Users note the high yearly costs of Gryphon ONE, making budgeting and implementation more challenging than anticipated.

What Are Recent G2 Reviews of Gryphon ONE?

What Are G2 Users Discussing About Gryphon ONE?

Kapiche

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Average Rating: 4.7/5.0

Total Reviews: 42

How Do G2 Users Rate Kapiche?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapiche?

  • Seller: Kapiche
  • Year Founded: 2016
  • HQ Location: Fortitude Valley, QLD
  • Twitter: @kapicheofficial
    251 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 48% Medium, 40% Large

What Do G2 Reviewers Say About Kapiche?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable dashboard of Kapiche, which simplifies data analysis and enhances insights effortlessly.
  • Users appreciate the ease of use of Kapiche, enjoying quick insights and effortless data analysis through a customizable dashboard.
  • Users value the deep insights generation from Kapiche, enabling efficient analysis of customer feedback without manual effort.
  • Users appreciate the automation features of Kapiche, making data analysis faster and more efficient for deeper insights.
  • Users value the effective categorization of data in Kapiche, simplifying the analysis of customer feedback and insights.
Cons
  • Users find the accuracy issues with Kapiche frustrating, often needing to use Excel for clearer visualizations.
  • Users report frequent connection issues with Kapiche, which hinder data integration and usability.
  • Users find the overlapping data labels in the quadrant map widget hinder readability, requiring Excel for clearer reports.
  • Users face export limitations with Kapiche, needing to download data for clearer reports and visualizations.
  • Users face insufficient information due to overlapping data labels in the quadrant map, forcing manual data downloads for reporting.

What Are Recent G2 Reviews of Kapiche?

What Are G2 Users Discussing About Kapiche?

Dovetail

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Average Rating: 4.5/5.0

Total Reviews: 167

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Dovetail?

  • Seller: Dovetail Research Pty. Ltd.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Sydney, Australia
  • Twitter: @hidovetail
    2,183 Twitter followers
  • LinkedIn® Page: au.linkedin.com
    163 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Senior UX Researcher, UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 27% Small

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Dovetail, enjoying its centralized location and intuitive features for research synthesis.
  • Users love Dovetail for its centralized research organization and impressive AI features that enhance data interaction.
  • Users value the intuitive interface and powerful features of Dovetail, enhancing research efficiency and team collaboration.
  • Users value the efficient data reuse of Dovetail, allowing quicker insights and reducing the need for repeated studies.
  • Users value the data re-use capabilities of Dovetail, significantly enhancing research efficiency and insights.
Cons
  • Users find Dovetail's missing features frustrating, particularly in AI tools, tagging, workflows, and reporting options.
  • Users experience a lack of guidance with Dovetail, struggling to navigate setup and optimize usage effectively.
  • Users find the complex tagging system and AI features in Dovetail challenging, complicating their overall experience and effectiveness.
  • Users find the complexity of Dovetail challenging, highlighting a steep learning curve and cumbersome tagging methods.
  • Users find the steep learning curve of Dovetail frustrating, hindering effective long-term project management and insights sharing.

What Are Recent G2 Reviews of Dovetail?

PrediCX

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate PrediCX?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 5.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind PrediCX?

  • Seller: Warwick Analytics
  • Year Founded: 2011
  • HQ Location: London, United Kingdom
  • Twitter: @warwickanalytic
    315 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 36% Medium

What Are Recent G2 Reviews of PrediCX?

What Are G2 Users Discussing About PrediCX?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 44

How Do G2 Users Rate Verint Voice of the Customer?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,343 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 49% Large, 36% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

Kimola

Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before.

Average Rating: 4.8/5.0

Total Reviews: 24

How Do G2 Users Rate Kimola?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Kimola?

  • Seller: Kimola
  • Year Founded: 2014
  • HQ Location: San Francisco, CALIFORNIA
  • Twitter: @kimola101
    857 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 63% Small, 29% Medium

What Do G2 Reviewers Say About Kimola?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional accuracy of Kimola's thematic and sentiment analysis, surpassing other tools significantly.
  • Users highlight the ease of use of Kimola, enjoying effortless setup and intuitive interface for analysis.
  • Users find Kimola to be a time-saving tool, enabling efficient analysis of thousands of reviews in just hours.
  • Users commend Kimola's responsive customer support, consistently providing helpful assistance when needed for seamless use.
  • Users appreciate the ease of understanding customer feedback with Kimola's accurate insights and intuitive interface.
Cons
  • Users find Kimola lacking features such as email reports and surveys, with hopes for future improvements.
  • Users find the poor interface design frustrating, complicating the process of purchasing credits and onboarding.
  • Users find the complex setup of Kimola challenging, especially for those unfamiliar with the onboarding process.
  • Users find it frustrating that email functionality issues are not currently addressed in Kimola, affecting usability.
  • Users find the export limitations frustrating, wishing for more insightful summaries and better presentation options.

What Are Recent G2 Reviews of Kimola?

Syncly

Syncly is a customer feedback analytics and social listening platform that helps product, CX, support, and marketing teams centralize and analyze customer feedback from support tickets, product reviews, and social media to improve customer experience and inform decisions. Syncly consolidates feedback from multiple touchpoints into a single workspace so teams can understand what customers are experiencing across the full journey, rather than reviewing each channel in isolation. Users can ask questions in natural language through an AI interface to explore themes, trends, and specific issues, and Syncly returns answers grounded in direct customer quotes and source references to support evidence-based reporting. Syncly also applies automated intelligence to reduce manual work: it can auto-tag and classify feedback into granular topics, helping teams identify recurring problems, feature requests, and sentiment drivers without spending hours on categorization. Syncly connects internal support data with external social feedback to broaden visibility into customer sentiment. This includes monitoring social platforms where customers discuss products without filing tickets or leaving reviews, and capturing context that may be missed by text-only approaches. Teams can use dashboards to track topic volume, sentiment changes, and emerging patterns over time, and set up alerts to surface spikes in negative feedback, sudden increases in a topic, or other signals that may require attention. Common use cases include voice-of-customer reporting, product discovery and prioritization, incident and issue monitoring, brand and sentiment tracking, and improving customer support workflows by linking external conversation to internal cases. By organizing feedback and making it searchable, Syncly supports cross-functional alignment and helps teams move from reactive investigation to ongoing monitoring and action.

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate Syncly?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Syncly?

  • Seller: Deep BlueDot
  • Year Founded: 2022
  • HQ Location: San Francisco
  • Twitter: @synclyhq
    119 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 53% Small, 47% Medium

What Do G2 Reviewers Say About Syncly?

AI-generated summary from verified user reviews

Pros
  • Users find that Syncly's AI-powered insights generation effectively transforms customer feedback into actionable strategies for improvement.
  • Users commend the phenomenal ease of use of Syncly, appreciating its intuitive design and effective features.
  • Users appreciate the customer insights from Syncly, enhancing their understanding of clients' emotions and feedback.
  • Users appreciate the insightful customer support of Syncly, enhancing their understanding of customer feedback and feelings.
  • Users value the flexible dashboard of Syncly, enjoying extensive customization and integration options for their needs.
Cons
  • Users find the steep learning curve challenging, particularly with frequently rolled out advanced features.
  • Users find the export limitations of Syncly frustrating, particularly the inability to download CSV reports for analytics.
  • Users experience challenges with filtering issues, as false positives can disrupt their overall data accuracy.
  • Users feel Syncly has limited advanced analytics features, indicating a need for more enhancements.

What Are Recent G2 Reviews of Syncly?

Clootrack

Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.

Average Rating: 4.6/5.0

Total Reviews: 38

How Do G2 Users Rate Clootrack?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Clootrack?

  • Seller: Clootrack
  • Year Founded: 2017
  • HQ Location: Claymont, Delaware
  • Twitter: @clootrack
    1,362 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Management Consulting
  • Company Size: 50% Large, 30% Small

What Do G2 Reviewers Say About Clootrack?

AI-generated summary from verified user reviews

Pros
  • Users commend Clootrack for its advanced analytics capabilities, transforming data into meaningful insights and trends.
  • Users value Clootrack's flexible data analysis, enabling custom insights and enhanced understanding of customer sentiment.
  • Users praise Clootrack for its efficiency in providing accurate insights that enhance decision-making processes.
  • Users appreciate the helpful support team at Clootrack, consistently eager to assist and provide customized solutions.
  • Users highlight the flexible insights analysis of Clootrack, enhancing data collations and improving reporting quality significantly.
Cons
  • Users find dashboard readability issues due to excessive detail, complicating their ability to meet tight deadlines.
  • Users experience significant delay issues with Clootrack, impacting timely insights and potential problem resolution.
  • Users note that some visualization dashboards lack clarity and suggest improvements for better customization and data export.
  • Users note the need for improved AI tools as current insights can be inaccurate for effective analysis.
  • Users note potential improvements in AI tools for insights, seeking better customization and export options for data analysis.

What Are Recent G2 Reviews of Clootrack?

What Are G2 Users Discussing About Clootrack?

Caplena

Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena combines deep analytical power, unmatched flexibility, and intuitive simplicity. Teams can analyze any feedback source with human level accuracy, refine themes interactively, and model datasets independently — no data scientists required. Trusted by 200+ organizations including DHL, Lufthansa, and Euromonitor, Caplena delivers transparent, explainable AI, customizable dashboards, and agentic workflows that helps teams move from unstructured feedback to world-class insights, fast.

Average Rating: 4.5/5.0

Total Reviews: 54

How Do G2 Users Rate Caplena?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Caplena?

  • Seller: Caplena
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Zürich, CH
  • Twitter: @CaplenaCH
    69 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 33% Medium, 24% Small

What Do G2 Reviewers Say About Caplena?

AI-generated summary from verified user reviews

Pros
  • Users find Caplena's platform extremely easy to use, appreciating its intuitive design and responsive support team.
  • Users commend the invaluable support from Caplena's team, appreciating their helpfulness and efficiency in assistance.
  • Users find Caplena's advanced categorization features invaluable for analyzing and visualizing customer feedback effectively.
  • Users value the AI integration in Caplena for its efficiency in analyzing data and categorizing topics effectively.
  • Users appreciate the efficiency of AI technology in Caplena, significantly speeding up data analysis and project setup.
Cons
  • Users find Caplena to be not intuitive, requiring more user-friendliness and clearer context explanations for effective usage.
  • Users find that the missing features hinder effective data usage and understanding, impacting overall experience with Caplena.
  • Users face limitations in workflow integration and require complementary tools to fully utilize Caplena's insights.
  • Users find the lack of auto-coded data and functionality limitations frustrating for their data management needs.
  • Users find Caplena's lack of essential features limits its effectiveness for case management and operational follow-up.

What Are Recent G2 Reviews of Caplena?

What Are G2 Users Discussing About Caplena?

Pulse

Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence. Powered by Agentic AI, the platform consolidates all feedback sources into a single source of truth, enriches them with business context (revenue, churn risk, NRR, CSAT, LTV, repeat orders), and drives AI-led workflows that help enterprises make smarter, faster, and more transparent decisions. For product teams, Pulse acts as a co-pilot for prioritisation and roadmap planning. It surfaces the most critical customer requests, links them to business outcomes, and even generates PRD drafts and roadmap hierarchies — helping teams move from feedback to execution seamlessly. For customer success teams, Pulse provides real-time alerts on at-risk accounts, churn signals, and recurring hotspots, enabling proactive resolution before revenue impact occurs. Instead of sifting through thousands of support tickets or NPS surveys, CS leaders gain instant clarity on the issues that matter most. For business operations teams in digital-native enterprises (e-commerce, fintech, food delivery, travel), Pulse helps uncover operational gaps like payment failures, onboarding bottlenecks, or logistics breakdowns by analyzing inputs from support desks, app reviews, loyalty programs, and call centers. These insights drive measurable improvements in efficiency, compliance, and customer satisfaction. Unlike traditional product analytics tools or CX-only solutions, Pulse is purpose-built as a cross-functional intelligence layer. It doesn’t just analyze feedback — it closes the loop with traceable workflows, collaboration features, and audit trails that ensure alignment across product, CX, marketing, operations, and leadership teams. Pulse is more than a tool — it’s a movement toward data-backed, customer-obsessed decision-making. As enterprises adopt AI across engineering and operations, Pulse ensures that customer feedback doesn’t remain the bottleneck. Instead, it becomes the fuel for building products customers love, delivering proactive experiences, and driving sustainable business growth.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate Pulse?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Pulse?

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Construction
  • Company Size: 75% Medium, 10% Small

What Do G2 Reviewers Say About Pulse?

AI-generated summary from verified user reviews

Pros
  • Users find that Pulse provides a holistic and streamlined insights generation, making feedback analysis efficient and effective.
  • Users commend the effective automation of Pulse, which significantly streamlines workflows and enhances decision-making efficiency.
  • Users value the holistic insights provided by Pulse, streamlining customer experience programs effectively and efficiently.
  • Users find Pulse to be a highly efficient tool, streamlining insights and significantly reducing time spent on analysis.
  • Users value the efficient customer support from Pulse, as it simplifies workflows and enhances decision-making for teams.
Cons
  • Users find the cluttered interface of Pulse can be overwhelming, making it difficult to navigate effectively.
  • Users note that some integration issues exist, which can hinder the overall user experience with Pulse.
  • Users find the limited tools available often hinder their ability to fully utilize Pulse effectively from the start.

What Are Recent G2 Reviews of Pulse?

Alchemer Feedback Platform

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

Average Rating: 4.5/5.0

Total Reviews: 198

How Do G2 Users Rate Alchemer Feedback Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Alchemer Feedback Platform?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Higher Education
  • Company Size: 37% Medium, 34% Small

What Do G2 Reviewers Say About Alchemer Feedback Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alchemer Feedback Platform, making survey creation a straightforward and intuitive process.
  • Users value the responsive and helpful customer support of Alchemer, enhancing their overall experience with the platform.
  • Users value the customization options of Alchemer, allowing tailored surveys for diverse audiences and complex needs.
  • Users find Alchemer's platform to be easy to use and implement, enhancing workflow and providing valuable insights.
  • Users appreciate the automation of reports in Alchemer, streamlining data sharing and enhancing productivity.
Cons
  • Users find the limited customization in Alchemer frustrating, particularly for reports and quiz functionalities.
  • Users find the complexity of features can complicate setup and lead to potential mistakes during configuration.
  • Users find the difficult setup of Alchemer challenging, complicating the overall strong platform experience.
  • Users experience frustrations with crashes during survey adjustments and limited customization options in Alchemer Feedback Platform.
  • Users desire enhanced analytics and quiz functionality in Alchemer, but face limitations with the current options available.

What Are Recent G2 Reviews of Alchemer Feedback Platform?

What Are G2 Users Discussing About Alchemer Feedback Platform?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024