Best Feedback Analytics Software - Page 3

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 269

Category Stats (Nov 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Permut (+5.01%) - Among all products in this category, Permut recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 269+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, QEval, Medallia Customer Experience, ReputationStacker, Resonate CX, Glassbox, and AskNicely.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=qeval&focus%5B%5D=medallia-customer-experience&focus%5B%5D=reputationstacker&focus%5B%5D=resonate-cx&focus%5B%5D=glassbox&focus%5B%5D=asknicely)

SMG - Service Management Group

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.

Average Rating: 4.6/5.0

Total Reviews: 50

How Do G2 Users Rate SMG - Service Management Group?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SMG - Service Management Group?

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Retail, Restaurants
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About SMG - Service Management Group?

AI-generated summary from verified user reviews

Pros
  • Users value the customer focus of SMG, appreciating how well the team understands and addresses unique business needs.
  • Users appreciate the helpful support teams at SMG, gaining valuable insights and tailored recommendations for their business.
  • Users value the insight generation from SMG, appreciating their deep understanding of unique business needs and opportunities.
  • Users value the expertise of the account team, which effectively understands business needs and delivers valuable insights.
  • Users value the dedicated customer support that understands their business and enhances their survey program effectiveness.
Cons
  • Users experience frustrating delay issues with research projects, impacting overall productivity and satisfaction with SMG.
  • Users find that research projects take too long with SMG, impacting efficiency and productivity in managing services.

What Are Recent G2 Reviews of SMG - Service Management Group?

What Are G2 Users Discussing About SMG - Service Management Group?

Enterpret

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.

Average Rating: 4.5/5.0

Total Reviews: 111

How Do G2 Users Rate Enterpret?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Enterpret?

  • Seller: Enterpret
  • Company Website:
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 31% Large

What Do G2 Reviewers Say About Enterpret?

AI-generated summary from verified user reviews

Pros
  • Users find Enterpret's ease of use invaluable, simplifying customer feedback analysis and enabling swift insights sharing.
  • Users appreciate the effective feedback management of Enterpret, enabling data-driven insights and trend visualization.
  • Users find Enterpret's insight generation powerful and effective, enabling quick visualization of feedback trends across sources.
  • Users appreciate the easy insights generation and ability to connect customer feedback to actionable trends with Enterpret.
  • Users rave about Enterpret's top-notch customer support, consistently receiving quick and effective assistance when needed.
Cons
  • Users experience integration issues with Enterpret, making it challenging to connect data with existing tools effortlessly.
  • Users find the difficult setup of Enterpret hinders efficient integration and team adoption, limiting its overall effectiveness.
  • Users note a significant learning curve with Enterpret, requiring time to fully utilize its robust features.
  • Users find the filtering issues in Enterpret overwhelming, challenging their ability to extract actionable insights effectively.
  • Users report inaccuracy in Enterpret, leading to unreliable information and incorrect assumptions being made frequently.

What Are Recent G2 Reviews of Enterpret?

Dovetail

Dovetail is the customer context layer that turns every sales call, support ticket, and user interview into evidence-backed intelligence for teams and agents to act on. Key capabilities • Build your customer context layer: From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record. Connect 30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, G2 reviews, and more. • Turn raw data into rich context: Dovetail’s multimodal engine automatically turns millions of pieces of raw feedback, from text and documents to audio and video, into structured customer context ready for your next prompt. • Put customer insights in every prompt: Keep customer insights at the center of decisions and coding prompts. Test ideas against a Digital Twin, get cited answers with Agents, and bring context into your AI tools. • Make your software self-improving: Compress the time between customer feedback and shipped code. Dovetail Agents monitor feedback, draft requirements docs, and send work to Jira, Linear, Claude, or Cursor. • Govern customer context at scale: Scale agent adoption without compromising on security and compliance. Set up reusable skills, and control access down to individual users. Automate redaction to protect PII, and give admins a full audit log, token spend tracking, and a kill switch. Backed by SOC 2 Type II, ISO 27001, and ISO 42001 certifications, GDPR compliance, and HIPAA-ready workspaces.

Average Rating: 4.5/5.0

Total Reviews: 177

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Dovetail?

Who Uses This Product?

  • Who Uses This: Senior UX Researcher, Product Designer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Medium, 27% Large

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dovetail, enabling seamless access and organization of customer research across the team.
  • Users love the centralized storage for customer research in Dovetail, enhancing access and collaboration across teams.
  • Users find Dovetail incredibly valuable for streamlining customer insights, saving time, and enhancing overall research efficiency.
  • Users value Dovetail for its streamlined process, boosting efficiency in extracting insights from customer interviews.
  • Users value Dovetail for its streamlined insight extraction and seamless integration with tools, enhancing efficiency and effectiveness.
Cons
  • Users struggle with missing features in Dovetail, particularly concerning data handling and reporting capabilities.
  • Users note the limited reporting and formatting options in Dovetail, leading to a less efficient research process.
  • Users find the inefficient tagging system of Dovetail cumbersome, complicating project organization and data management.
  • Users find the complexity of Dovetail's features challenging, requiring significant time to learn and effectively utilize.
  • Users note feature limitations in Dovetail, particularly in AI tools and tagging accuracy, hindering overall effectiveness.

What Are Recent G2 Reviews of Dovetail?

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ReviewTrackers

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate ReviewTrackers?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.5/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind ReviewTrackers?

Who Uses This Product?

  • Who Uses This: Marketing Director
  • Top Industries: Marketing and Advertising, Hospitality
  • Company Size: 46% Medium, 35% Small

What Are Recent G2 Reviews of ReviewTrackers?

What Are G2 Users Discussing About ReviewTrackers?

Rippit

Increase your company’s GDP with AI agents that read every row of your data. Rippit is a Growth Data Platform (GDP). It gives every team, and every AI agent they use, one place to work on all of your company’s data, so you can find an edge against the competition, keep it and discover the next one. Connect your data in one click. Rippit brings your company data together with the market and your own research. Pull in calls, tickets, chats, CRM records and warehouse tables from Gong, Salesforce, Zendesk, Intercom, Snowflake and more. Upload CSVs and files, or bring in anything with an API. Add market signals from the web, like competitor pages, review sites and industry news. No engineers required. Every row read, not a sample. Rippit’s AI reads every record, turns it into structured tables you can filter, pivot and track over time, and saves the answers so your team keeps building on them. A workspace for everyone. Each person builds on shared company data and adds what only they need: an AE’s account list, a product marketer’s competitor research, a support leader’s knowledge base, a founder’s board notes. Ask questions in plain English. Get answers backed by the underlying records and verbatim customer quotes: • Which accounts are showing early signs of risk, and why? • Which product bugs are hitting our biggest customers? • Which feature requests come up most in lost deals? • How do customers describe us next to a competitor? Launch Agent Apps. Describe a recurring task in plain English and an agent runs it daily or weekly on your data, then sends what it finds to Slack, email, Notion, Drive or any tool you connect over MCP: • Flag at-risk accounts early • Catch product bugs affecting key customers • Send product a weekly list of feature requests to inform the roadmap • Update the battlecard when a rival changes pricing Works with the AI you already use. Use Rippit inside Claude, ChatGPT and Cursor over MCP, or in Rippit’s own chat. Your tools and warehouse stay the source of truth. Used by teams at DraftKings, Fanatics, Acorns, SeatGeek, Notion, Brex and Harvey. Free to start. No credit card required.

Average Rating: 4.6/5.0

Total Reviews: 25

How Do G2 Users Rate Rippit?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Rippit?

  • Seller: Rippit
  • Company Website:
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 80% Medium, 12% Large

What Are Recent G2 Reviews of Rippit?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Retently

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.

Average Rating: 4.7/5.0

Total Reviews: 31

How Do G2 Users Rate Retently?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Retently?

  • Seller: Retently
  • Year Founded: 2015
  • HQ Location: Mountain View, California
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Medium, 42% Small

What Do G2 Reviewers Say About Retently?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the effective automation of Retently, enabling seamless survey distribution and exceptional customer support.
  • Users commend Retently's exceptional customer service, noting their responsiveness and willingness to go above and beyond for solutions.
  • Users praise Retently for their exceptional customer service, always going above and beyond to solve issues effectively.
  • Users commend Retently for their exceptional customer service, going above and beyond to assist with issues promptly.
  • Users value the time-saving support from Retently, ensuring seamless survey distribution and prompt problem resolution.

What Are Recent G2 Reviews of Retently?

What Are G2 Users Discussing About Retently?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 49

How Do G2 Users Rate Verint Voice of the Customer?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.4/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo
  • Total Revenue (USD mm): $1,303

Who Uses This Product?

  • Top Industries: Retail, Computer Software
  • Company Size: 44% Large, 34% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

Caplena

Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena combines deep analytical power, unmatched flexibility, and intuitive simplicity. Teams can analyze any feedback source with human level accuracy, refine themes interactively, and model datasets independently — no data scientists required. Trusted by 200+ organizations including DHL, Lufthansa, and Ipsos, Caplena delivers transparent, explainable AI, customizable dashboards, and agentic workflows that helps teams move from unstructured feedback to world-class insights, fast.

Average Rating: 4.5/5.0

Total Reviews: 65

How Do G2 Users Rate Caplena?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Caplena?

  • Seller: Caplena
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Zürich, CH
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 37% Medium, 22% Small

What Do G2 Reviewers Say About Caplena?

AI-generated summary from verified user reviews

Pros
  • Users find Caplena's interface to be simple and intuitive, making it easy to utilize its full range of features.
  • Users commend the exceptional customer support of Caplena, noting quick and helpful responses that enhance their experience.
  • Users value the effective categorization features of Caplena, which streamline analysis of open-ended responses efficiently.
  • Users value the efficient AI integration in Caplena, significantly saving time on categorizing and analyzing responses.
  • Users find the AI technology of Caplena invaluable for quickly categorizing and analyzing large response sets.
Cons
  • Users find the user interface not intuitive, causing challenges in navigation and initial experience with Caplena.
  • Users find the missing features in Caplena frustrating, needing more flexibility and accuracy for efficient work.
  • Users find Caplena has limitations in generating helpful initial codes and struggles with large datasets, requiring manual adjustments.
  • Users experience issues with auto-coded data, particularly with large datasets requiring manual adjustments for accuracy.
  • Users find Caplena lacking features for case management and project organization, impacting their workflow efficiency.

What Are Recent G2 Reviews of Caplena?

What Are G2 Users Discussing About Caplena?

Zonka Feedback

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. **Key Capabilities** - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

Average Rating: 4.7/5.0

Total Reviews: 82

How Do G2 Users Rate Zonka Feedback?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Zonka Feedback?

  • Seller: Zonka Feedback
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Gurugram, Haryana
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®
  • Ownership: Sonika Mehta

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 61% Small, 32% Medium

What Do G2 Reviewers Say About Zonka Feedback?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Zonka Feedback, praising their team's accessibility and engagement.
  • Users find Zonka Feedback to have an incredibly easy setup and user-friendly interface for effective client engagement.
  • Users appreciate the easy setup of Zonka Feedback, finding it straightforward to deploy and manage.
  • Users value the quick and responsive support of Zonka Feedback, enhancing their overall survey experience significantly.
  • Users commend the massive improvements and new features of Zonka Feedback, enhancing customer experience and insights.
Cons
  • Users experience software instability with Zonka Feedback, noting bugs and confusing UI that hinder usability.
  • Users find the inability to conduct in-house reviews via call limits the flexibility of Zonka Feedback.
  • Users note a slight learning curve for advanced features, though support effectively helps to overcome it.
  • Users find the layout issues in Zonka Feedback frustrating, with confusing navigation and basic UI design affecting usability.
  • Users note a slight learning curve when using advanced features, but excellent support helps ease the transition.

What Are Recent G2 Reviews of Zonka Feedback?

What Are G2 Users Discussing About Zonka Feedback?

Unwrap.ai

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate Unwrap.ai?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Unwrap.ai?

  • Seller: Unwrap.ai
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Santa Barbara, California
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 27% Large

What Do G2 Reviewers Say About Unwrap.ai?

AI-generated summary from verified user reviews

Pros
  • Users highlight Unwrap.ai's helpfulness, with excellent support and continuous improvement enhancing data analysis for businesses.
  • Users value the ease of use of Unwrap.ai, which simplifies customer comment analysis and boosts productivity.
  • Users value the effective feedback management of Unwrap.ai, facilitating insightful analysis and continuous improvement.
  • Users love the user-friendly nature of Unwrap.ai, appreciating its ability to analyze customer comments effectively.
  • Users find Unwrap.ai to be incredibly intuitive and user-friendly, making adoption and navigation seamless for everyone.
Cons
  • Users find the interface not intuitive, making it difficult to manage clusters and adjust AI groupings effectively.
  • Users find the limited tools for visualization in Unwrap.ai hinder the ability to analyze data effectively.
  • Users experience poor understanding due to inaccurate feedback groupings and tedious manual interactions, affecting data insights.
  • Users find the visualization tools underdeveloped, though the AI model effectively meets their primary needs.
  • Users find the manual effort required for feedback assignment cumbersome, suggesting a need for automation or improved workflow.

What Are Recent G2 Reviews of Unwrap.ai?

Gryphon ONE

Gryphon’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Compliance/Legal, Marketing/Sales, Collections, and Servicing as well as regulated industries including Financial Services, Insurance, Healthcare, Communications, and Retail. By optimizing reach and enabling real-time auditing, Gryphon increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai.

Average Rating: 4.2/5.0

Total Reviews: 405

How Do G2 Users Rate Gryphon ONE?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Gryphon ONE?

  • Seller: Gryphon
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    131 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Agent, Sales Representative
  • Top Industries: Security and Investigations, Financial Services
  • Company Size: 78% Large, 12% Medium

What Do G2 Reviewers Say About Gryphon ONE?

AI-generated summary from verified user reviews

Pros
  • Users value the simple and reliable compliance management of Gryphon ONE, ensuring confidence in staying compliant.
  • Users find the ease of use of Gryphon ONE enhances efficiency and simplifies compliance management effortlessly.
  • Users appreciate the user-friendly interface of Gryphon ONE, making compliance management and reporting simple and reliable.
  • Users value the accuracy of Gryphon ONE, ensuring compliance and confident performance tracking with reliable functionalities.
  • Users find Gryphon ONE to be intuitive and user-friendly, making navigation and integration a breeze.
Cons
  • Users find complex customization adds to the learning curve, complicating implementation and budgeting for Gryphon ONE.
  • Users find the Gryphon ONE to be expensive, particularly with additional costs for customization and support services.
  • Users find a lack of detail in customization processes and costs, making implementation and budgeting challenging.
  • Users find the limited customization in Gryphon ONE can slow down the implementation process and budget planning.
  • Users find the interface overwhelming, with clunky reports and insufficient training for effective use.

What Are Recent G2 Reviews of Gryphon ONE?

What Are G2 Users Discussing About Gryphon ONE?

Kimola

Kimola is an AI platform that turns customer feedback into enterprise-grade market research. Kimola analyzes reviews, survey responses, support conversations and social discussions the way a research team would. Every comment is structured into themes, sentiment and research dimensions: motivations, pain points, unmet needs, personas, experience contexts. Signals reveal where patterns differ across segments and over time, and Action Plans test hypotheses against the evidence before turning them into recommendations. The result is research decision-makers can act on, built from feedback you already have. Kimola also collects feedback for you. Add product or profile links from platforms such as Amazon, Trustpilot, Google Business, the App Store, Google Play and Walmart, or set keywords to monitor mentions across news sites, blogs, forums and X. Your own data can be uploaded as Excel, CSV or TSV files, or brought in through integrations with Zendesk, Intercom and Google Sheets. Because feedback about competitors and entire categories can be collected the same way as your own, teams can research a whole market, not just their own customers. Analysis runs in 30+ languages with no model training required. Industry-specific models cover areas such as e-commerce, mobile apps, software, banking, automotive and hospitality. Custom AI models can be built around your own taxonomy. Any column in your data can become a breakdown, such as location, age group or product attribute, and every theme, sentiment and dimension can be compared across it. Findings don’t stop at a report. Tasks turn them into work items that sync with Jira. After a task is closed, Kimola re-measures feedback on that topic at two and four weeks to show whether the change worked. Reports export to PowerPoint, PDF, Excel and CSV. Kimola is transparent by design. Anyone can create a free account, trace every finding back to the comments behind it, and buy self-service at small scale. Teams that need more get Spaces, Funnels and custom models set up with a dedicated account manager, without months of custom development behind closed doors. More than 3,000 teams in 90+ countries use Kimola, including Miele, Spotify, Lufthansa, and Michelin. Kimola, Inc. founded in 2019 and backed by 500 Global and StartersHub.

Average Rating: 4.8/5.0

Total Reviews: 24

How Do G2 Users Rate Kimola?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Kimola?

  • Seller: Kimola
  • Year Founded: 2014
  • HQ Location: San Francisco, CALIFORNIA
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 63% Small, 29% Medium

What Do G2 Reviewers Say About Kimola?

AI-generated summary from verified user reviews

Pros
  • Users find Kimola to be extremely easy to set up and use, enhancing their analysis processes effortlessly.
  • Users praise the high accuracy of Kimola's analysis, delivering clear insights and effective thematic evaluations.
  • Users value Kimola for its accurate insights generation, enabling efficient understanding of customer feedback and themes.
  • Users appreciate the time-saving capabilities of Kimola, enabling swift analysis and efficient report generation.
  • Users praise the excellent customer support at Kimola, especially for onboarding and training assistance.
Cons
  • Users criticize the poor interface design of Kimola, noting difficulties in navigation and usability improvements needed.
  • Users are frustrated by the lack of features in Kimola, with essential options not yet available.
  • Users feel the complex setup of Kimola could be simplified for easier onboarding for beginners.
  • Users face email issues with Kimola, as necessary features like self-emailing reports are still pending development.
  • Users note the exporting limitations of Kimola, lacking detailed summaries and appealing presentation options.

What Are Recent G2 Reviews of Kimola?

Kapiche

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Average Rating: 4.7/5.0

Total Reviews: 42

How Do G2 Users Rate Kapiche?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapiche?

  • Seller: Kapiche
  • Year Founded: 2016
  • HQ Location: Fortitude Valley, QLD
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 48% Medium, 40% Large

What Do G2 Reviewers Say About Kapiche?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of analyzing customer insights with Kapiche, streamlining processes and enhancing understanding of feedback.
  • Users appreciate the ease of use of Kapiche, enabling effortless analysis of customer feedback and insights.
  • Users value the insights generation capabilities of Kapiche, streamlining analysis and enhancing understanding of customer feedback.
  • Users value the automation features of Kapiche, which simplify data analysis and enhance insights effortlessly.
  • Users value the effective categorization capabilities of Kapiche, enhancing understanding of customer insights with minimal effort.
Cons
  • Users find the data accuracy issues in Kapiche problematic, often requiring workarounds like Excel for clarity.
  • Users frequently face connection issues that hinder data integration with Kapiche's platform, impacting their overall experience.
  • Users find the data management cumbersome, as overlapping labels in visualizations hinder readability and require manual workaround.
  • Users find the export limitations frustrating, needing to use Excel for clearer data visualization instead of Kapiche.
  • Users struggle with insufficient information due to overlapping data labels on the quadrant map widget, impacting readability.

What Are Recent G2 Reviews of Kapiche?

What Are G2 Users Discussing About Kapiche?

PrediCX

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate PrediCX?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 5.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind PrediCX?

Who Uses This Product?

  • Company Size: 64% Small, 36% Medium

What Are Recent G2 Reviews of PrediCX?

What Are G2 Users Discussing About PrediCX?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026