Best Feedback Analytics Software - Page 3

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 267

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+0.87%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 267+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, Glassbox, ReputationStacker, AskNicely, Edge, and Hotjar by Contentsquare.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=reputationstacker&focus%5B%5D=asknicely&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=hotjar-by-contentsquare)

Rippit

Launch Agent Apps on Your Customer Conversations Rippit connects to your support, chat, and voice platforms to pull in all of your customer conversations and analyze 100% of them—not a sample or summary. Ask questions in plain English, and Rippit reads every relevant conversation to provide answers backed by your customers' own words. For example: "Why did CSAT drop in chat last week?" "What percentage of our tickets are avoidable, and what's causing them?" "Which accounts are showing frustration or comparing us to competitors?" Rippit also lets you deploy AI agents on your conversation data. Describe a complex task in plain English, and the agent runs it autonomously on an ongoing basis—flagging churn risk before renewal, tagging every conversation against your taxonomy, tracking the product gaps driving preventable volume, and reporting on them weekly. Key Features One-click integrations with the tools where your conversations already live. Generous free tier with no credit card required to try. Every conversation analyzed in full—100% of your data. Ask any question in plain English and get answers backed by verbatim customer quotes. Deploy AI agents in plain English to perform complex, long-running autonomous tasks on your conversations. Automatically surface themes, root causes, and churn signals as new conversations come in. Use Rippit directly inside Claude, ChatGPT, and other LLMs. Connect MCP servers to bring help articles and other context into your analysis. This should render much more cleanly in that G2 field because it relies only on paragraph breaks, rather than bullet formatting that G2 may strip or mangle.

Average Rating: 4.6/5.0

Total Reviews: 25

How Do G2 Users Rate Rippit?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Rippit?

  • Seller: Rippit
  • Company Website:
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 80% Medium, 8% Large

What Are Recent G2 Reviews of Rippit?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Retently

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Retently?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Retently?

  • Seller: Retently
  • Year Founded: 2015
  • HQ Location: Mountain View, California
  • Twitter: @retently
    202 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Medium, 40% Small

What Do G2 Reviewers Say About Retently?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent automation support from Retently, showcasing their dedication to solving complex issues effectively.
  • Users highlight Retently's exceptional customer support, noting their quick responsiveness and willingness to go above and beyond.
  • Users commend Retently for their exceptional customer service, noting their responsiveness and problem-solving abilities.
  • Users highlight Retently's exceptional customer service, praising their responsiveness and willingness to go above and beyond.
  • Users value Retently for their time-saving solutions, effectively resolving issues and enhancing survey processes.

What Are Recent G2 Reviews of Retently?

What Are G2 Users Discussing About Retently?

Alchemer Feedback Platform

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

Average Rating: 4.5/5.0

Total Reviews: 199

How Do G2 Users Rate Alchemer Feedback Platform?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.4/10)

Who Is the Company Behind Alchemer Feedback Platform?

  • Seller: Alchemer
  • Company Website:
  • HQ Location: Louisville, CO
  • Twitter: @AlchemerHQ
    7,024 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Higher Education
  • Company Size: 37% Medium, 34% Small

What Do G2 Reviewers Say About Alchemer Feedback Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alchemer Feedback Platform, finding it intuitive and user-friendly for their needs.
  • Users appreciate the responsive and helpful customer support of Alchemer, enhancing their experience with the platform.
  • Users enjoy the extensive customization options of Alchemer, enabling tailored surveys for varied research needs.
  • Users appreciate the ease of use with Alchemer, enabling seamless implementation and quick onboarding for all team members.
  • Users appreciate the automation features of Alchemer, streamlining report generation and enhancing survey management efficiency.
Cons
  • Users express concern over the limited customization, finding workflows and settings overly complex and not intuitive.
  • Users find the complexity of setup and configurations can complicate their experience with Alchemer Feedback Platform.
  • Users find the difficult setup of Alchemer Feedback Platform complicated due to complex survey logic and integrations.
  • Users experience frustrations with crashes and limited customization in Alchemer, impacting survey management and reporting effectiveness.
  • Users express a desire for improved functionality and analytics in Alchemer, finding current options limited and difficult to customize.

What Are Recent G2 Reviews of Alchemer Feedback Platform?

What Are G2 Users Discussing About Alchemer Feedback Platform?

Verint Voice of the Customer

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

Average Rating: 4.2/5.0

Total Reviews: 46

How Do G2 Users Rate Verint Voice of the Customer?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.4/10)

Who Is the Company Behind Verint Voice of the Customer?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 47% Large, 36% Medium

What Are Recent G2 Reviews of Verint Voice of the Customer?

What Are G2 Users Discussing About Verint Voice of the Customer?

Unwrap.ai

At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate Unwrap.ai?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Unwrap.ai?

  • Seller: Unwrap.ai
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Santa Barbara, California
  • Twitter: @unwrapai
    152 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 27% Large

What Do G2 Reviewers Say About Unwrap.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient feedback management of Unwrap.ai, streamlining insights and enhancing customer interactions seamlessly.
  • Users highlight the ease of use of Unwrap.ai, enabling quick mastery and seamless integration for teams.
  • Users find Unwrap.ai's helpfulness exceptional, enhancing data utilization and team efficiency through responsive support and consultation.
  • Users value the time-saving insights from Unwrap.ai, enabling quick identification of customer issues and prioritization.
  • Users commend Unwrap.ai for its responsive team and continuous improvement, enhancing user experience and functionality.
Cons
  • Users find the interface not intuitive, leading to frustration with cluster management and time-consuming processes.
  • Users find limited tools for custom searches and visualization, requiring manual efforts to ensure data accuracy.
  • Users experience poor understanding in custom searches and data visualization, leading to frustrated interactions with Unwrap.ai.
  • Users find the search functionality lacking, requiring frequent manual adjustments to ensure accurate feedback grouping.
  • Users note the underdeveloped visualization tools in Unwrap.ai, highlighting a need for improved charting capabilities.

What Are Recent G2 Reviews of Unwrap.ai?

Caplena

Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena combines deep analytical power, unmatched flexibility, and intuitive simplicity. Teams can analyze any feedback source with human level accuracy, refine themes interactively, and model datasets independently — no data scientists required. Trusted by 200+ organizations including DHL, Lufthansa, and Ipsos, Caplena delivers transparent, explainable AI, customizable dashboards, and agentic workflows that helps teams move from unstructured feedback to world-class insights, fast.

Average Rating: 4.5/5.0

Total Reviews: 60

How Do G2 Users Rate Caplena?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Caplena?

  • Seller: Caplena
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Zürich, CH
  • Twitter: @CaplenaCH
    69 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 35% Medium, 23% Small

What Do G2 Reviewers Say About Caplena?

AI-generated summary from verified user reviews

Pros
  • Users find Caplena extremely easy to use, appreciating its intuitive interface and efficient customer support.
  • Users highly value the agile customer support from Caplena, praising the team's efficiency and helpfulness.
  • Users value the comprehensive categorization features of Caplena, enhancing the analysis of customer feedback efficiently.
  • Users praise the AI integration in Caplena for significantly speeding up data analysis and topic assignment.
  • Users praise the efficiency of AI technology in Caplena, enhancing data analysis and saving time during review.
Cons
  • Users find Caplena not intuitive, wishing for improved user-friendliness and clarity in navigating and understanding the tool.
  • Users find that missing features like niche term adjustments and advanced visualizations limit Caplena's full potential.
  • Users note limitations in case management and workflow integration when using Caplena, requiring additional tools for operational follow-up.
  • Users find the inconsistent auto coding of large datasets to be a significant drawback in Caplena's functionality.
  • Users note a lack of essential features in Caplena, such as integrated case management and image support.

What Are Recent G2 Reviews of Caplena?

What Are G2 Users Discussing About Caplena?

Zonka Feedback

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. **Key Capabilities** - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

Average Rating: 4.7/5.0

Total Reviews: 80

How Do G2 Users Rate Zonka Feedback?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Zonka Feedback?

  • Seller: Zonka Feedback
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Gurugram, Haryana
  • Twitter: @zonkafeedback
    1,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 63% Small, 30% Medium

What Do G2 Reviewers Say About Zonka Feedback?

AI-generated summary from verified user reviews

Pros
  • Users commend Zonka Feedback for its exceptional customer support, feeling they have a true growth partner on their side.
  • Users appreciate the quick and responsive support from Zonka Feedback, enhancing their overall experience with the platform.
  • Users commend the ease of use and setup of Zonka Feedback, enhancing customer insights and experience.
  • Users commend Zonka Feedback for its excellent data management, praising its customization options and supportive integration.
  • Users appreciate the ease of use of Zonka Feedback, highlighting its effortless setup and intuitive survey builder.
Cons
  • Users report significant software instability in Zonka Feedback, including bugs and confusing functionality that hinder usability.
  • Users find the inability to conduct in-house call reviews frustrating, limiting their feedback effectiveness.
  • Users note a slight learning curve with advanced features, though support effectively helps overcome challenges.
  • Users find the layout issues of Zonka Feedback frustrating, impacting navigation and overall usability of the platform.
  • Users experience a slight learning curve with advanced features, though the support team aids in overcoming it.

What Are Recent G2 Reviews of Zonka Feedback?

What Are G2 Users Discussing About Zonka Feedback?

Gryphon ONE

Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.

Average Rating: 4.2/5.0

Total Reviews: 405

How Do G2 Users Rate Gryphon ONE?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Gryphon ONE?

  • Seller: Gryphon AI
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Boston, MA
  • Twitter: @GryphonNetworks
    4,059 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    131 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Agent, Sales Representative
  • Top Industries: Security and Investigations, Financial Services
  • Company Size: 78% Large, 12% Medium

What Do G2 Reviewers Say About Gryphon ONE?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the peace of mind provided by Gryphon ONE, ensuring safety during curfews and holiday restrictions.
  • Users appreciate the ease of use of Gryphon ONE, finding it straightforward and user-friendly for various tasks.
  • Users find the user-friendly interface of Gryphon ONE enhances their experience, making tasks straightforward and efficient.
  • Users value the accuracy of Gryphon ONE for ensuring compliance and effective management of outgoing calls.
  • Users value the simple and reliable compliance management of Gryphon ONE, enhancing confidence and efficiency in operations.
Cons
  • Users report call issues with Gryphon ONE, including limitations with speakerphone and clunky call report functionalities.
  • Users find that complex customization slows down implementation and budgeting, causing some frustration during use.
  • Users experience dialer issues with no speaker phone option and lack of comprehensive training for optimal use.
  • Users report a difficult setup process, highlighting challenges with implementation and lack of adequate training and support.
  • Users note the expensive pricing of Gryphon ONE, which can burden budgets with unexpected costs and add-ons.

What Are Recent G2 Reviews of Gryphon ONE?

What Are G2 Users Discussing About Gryphon ONE?

Kimola

Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before.

Average Rating: 4.8/5.0

Total Reviews: 24

How Do G2 Users Rate Kimola?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Kimola?

  • Seller: Kimola
  • Year Founded: 2014
  • HQ Location: San Francisco, CALIFORNIA
  • Twitter: @kimola101
    857 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 63% Small, 29% Medium

What Do G2 Reviewers Say About Kimola?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Kimola, finding setup and analysis straightforward and efficient.
  • Users praise Kimola for its high accuracy in thematic and sentiment analysis, surpassing other tools effortlessly.
  • Users value Kimola for its efficient insights generation, transforming customer feedback into actionable strategies effortlessly.
  • Users highlight the time-saving capabilities of Kimola, achieving extensive analysis in just hours with minimal effort.
  • Users praise Kimola's responsive and helpful customer support, enhancing their experience with the platform efficiently.
Cons
  • Users find Kimola's poor interface design frustrating, complicating tasks like purchasing credits and navigating the platform.
  • Users express frustration with the lack of features in Kimola, awaiting promised updates for essential functionalities.
  • Users find the complex setup of Kimola challenging, particularly for those unfamiliar with the system.
  • Users are frustrated by the email issues in Kimola, as they await promised improvements for better functionality.
  • Users find the exporting limitations of Kimola frustrating, lacking essential summaries for better data insight.

What Are Recent G2 Reviews of Kimola?

Kapiche

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Average Rating: 4.7/5.0

Total Reviews: 42

How Do G2 Users Rate Kapiche?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Kapiche?

  • Seller: Kapiche
  • Year Founded: 2016
  • HQ Location: Fortitude Valley, QLD
  • Twitter: @kapicheofficial
    251 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Market Research
  • Company Size: 48% Medium, 40% Large

What Do G2 Reviewers Say About Kapiche?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable dashboard of Kapiche, enabling efficient analysis and deeper customer insights effortlessly.
  • Users commend Kapiche for its ease of use, streamlining text analysis and facilitating insightful reporting effortlessly.
  • Users value Kapiche for its powerful insights generation, simplifying analysis and enhancing understanding of customer feedback effortlessly.
  • Users value the automation features of Kapiche, which streamline analysis and provide deeper insights effortlessly.
  • Users value the effective categorization capabilities of Kapiche, simplifying analysis and enhancing understanding of customer insights.
Cons
  • Users find the accuracy issues with data labels in Kapiche's widget hinder readability and require extra workarounds.
  • Users often face connection issues when integrating data with Kapiche's platform, impacting usability and experience.
  • Users find the data label overlap problematic in the quadrant map widget, hindering its usability and readability.
  • Users find the export limitations of Kapiche frustrating, as data overlap necessitates external solutions for reporting.
  • Users find the insufficient information due to overlapping data labels, requiring manual downloads for clearer reports.

What Are Recent G2 Reviews of Kapiche?

What Are G2 Users Discussing About Kapiche?

Dovetail

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

Average Rating: 4.5/5.0

Total Reviews: 168

How Do G2 Users Rate Dovetail?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)

Who Is the Company Behind Dovetail?

  • Seller: Dovetail Research Pty. Ltd.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Sydney, Australia
  • Twitter: @hidovetail
    2,183 Twitter followers
  • LinkedIn® Page: au.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Designer, Senior UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 27% Small

What Do G2 Reviewers Say About Dovetail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Dovetail, enjoying its intuitive features and effective research organization capabilities.
  • Users appreciate the impressive AI features of Dovetail, which streamline research synthesis and enhance data interaction.
  • Users find Dovetail's data reusability invaluable, enabling quick access to insights and enhancing research efficiency.
  • Users value Dovetail's data reusability, as it streamlines research processes and enhances access to customer insights.
  • Users value the intuitive interface and powerful features of Dovetail, which enhance research efficiency and collaboration.
Cons
  • Users find Dovetail lacking in advanced features, including AI tools, tagging accuracy, and reporting options.
  • Users are frustrated by limited prioritization of insights and complex tagging, hindering effective information retrieval in Dovetail.
  • Users find the inefficient tagging system frustrating, complicating the organization and retrieval of valuable insights.
  • Users find the complexity of Dovetail overwhelming, especially regarding setup, tagging, and managing data across projects.
  • Users are frustrated by feature limitations, feeling that essential tools were removed while new ones failed to meet needs.

What Are Recent G2 Reviews of Dovetail?

PrediCX

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate PrediCX?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 5.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 5.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind PrediCX?

  • Seller: Warwick Analytics
  • Year Founded: 2011
  • HQ Location: London, United Kingdom
  • Twitter: @warwickanalytic
    315 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 36% Medium

What Are Recent G2 Reviews of PrediCX?

What Are G2 Users Discussing About PrediCX?

Syncly

Syncly is a customer feedback analytics and social listening platform that helps product, CX, support, and marketing teams centralize and analyze customer feedback from support tickets, product reviews, and social media to improve customer experience and inform decisions. Syncly consolidates feedback from multiple touchpoints into a single workspace so teams can understand what customers are experiencing across the full journey, rather than reviewing each channel in isolation. Users can ask questions in natural language through an AI interface to explore themes, trends, and specific issues, and Syncly returns answers grounded in direct customer quotes and source references to support evidence-based reporting. Syncly also applies automated intelligence to reduce manual work: it can auto-tag and classify feedback into granular topics, helping teams identify recurring problems, feature requests, and sentiment drivers without spending hours on categorization. Syncly connects internal support data with external social feedback to broaden visibility into customer sentiment. This includes monitoring social platforms where customers discuss products without filing tickets or leaving reviews, and capturing context that may be missed by text-only approaches. Teams can use dashboards to track topic volume, sentiment changes, and emerging patterns over time, and set up alerts to surface spikes in negative feedback, sudden increases in a topic, or other signals that may require attention. Common use cases include voice-of-customer reporting, product discovery and prioritization, incident and issue monitoring, brand and sentiment tracking, and improving customer support workflows by linking external conversation to internal cases. By organizing feedback and making it searchable, Syncly supports cross-functional alignment and helps teams move from reactive investigation to ongoing monitoring and action.

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate Syncly?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Syncly?

  • Seller: Deep BlueDot
  • Year Founded: 2022
  • HQ Location: San Francisco
  • Twitter: @synclyhq
    119 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 53% Small, 47% Medium

What Do G2 Reviewers Say About Syncly?

AI-generated summary from verified user reviews

Pros
  • Users rave about the powerful insights generation from Syncly, transforming data into actionable customer sentiment analysis.
  • Users love the phenomenal ease of use of Syncly, enabling seamless management of customer feedback effortlessly.
  • Users value the customer insights from Syncly, enhancing understanding of customer emotions through seamless Intercom integration.
  • Users appreciate the insightful customer support from Syncly, enhancing understanding of customer feelings through seamless integration with Intercom.
  • Users value the customizability of Syncly, appreciating flexible dashboards and extensive finetuning options for their needs.
Cons
  • Users find the steep learning curve challenging with frequent updates, though mastering features leads to powerful usage.
  • Users are frustrated by the export limitations of Syncly, particularly the lack of CSV report downloads for analytics.
  • Users find the filtering issues frustrating, as false positives hinder the effectiveness of Syncly's data analysis.
  • Users feel Syncly has limitations in advanced analytics features, indicating a need for further development and enhancements.

What Are Recent G2 Reviews of Syncly?

Clootrack

Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.

Average Rating: 4.6/5.0

Total Reviews: 38

How Do G2 Users Rate Clootrack?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Clootrack?

  • Seller: Clootrack
  • Year Founded: 2017
  • HQ Location: Claymont, Delaware
  • Twitter: @clootrack
    1,362 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Management Consulting
  • Company Size: 50% Large, 30% Small

What Do G2 Reviewers Say About Clootrack?

AI-generated summary from verified user reviews

Pros
  • Users benefit from Clootrack's advanced analytics, enabling insightful, objective, and efficient understanding of customer sentiment and trends.
  • Users value the flexibility and comprehensive analytics of Clootrack for enhanced data insights and customer sentiment analysis.
  • Users commend Clootrack for its efficiency, noting its effective decision-making support and quality insights.
  • Users find the supportive team at Clootrack eager to assist and provide valuable insights effectively.
  • Users commend the flexible insights analysis of Clootrack, enabling comprehensive data synthesis and enhanced decision-making.
Cons
  • Users find dashboard readability issues due to excessive detail, complicating use especially under tight deadlines.
  • Users experience delay issues in processing and dashboard updates, risking missed opportunities for timely interventions.
  • Users note that some visualization dashboards lack clarity, suggesting room for improvement in customization and data export.
  • Users note the need for better AI accuracy in insights and analysis to enhance their experience with Clootrack.
  • Users note AI limitations in Clootrack, suggesting improvements in insight generation and data export capabilities.

What Are Recent G2 Reviews of Clootrack?

What Are G2 Users Discussing About Clootrack?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024