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unitQ

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48 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2018

Profile Name

Star Rating

35
13
0
0
0

unitQ Reviews

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Profile Name
Star Rating
35
13
0
0
0
Verified User in Financial Services
UF
Verified User in Financial Services
05/05/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Excellent Topic and Subcategory Mapping for Feedback

The Topics and sub categories mapping of the feedbacks
LE
Lee E.
11/19/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Excellent summaries of review insights

Being able to build charts/ graphs/ sentiment analysis of our written feedback across all the different platforms guests review us on to present back to various elements of the business.
Elymae  C.
EC
Elymae C.
11/15/2024
Validated Reviewer
Verified Current User
Review source: Organic

User feedback insights that supports strategic decision making and cross-functional collaboration

The power of unitQ relies on how customizable and well-integrated it is with the tools we use daily. On the customizable front, and with the support of the unitQ team, we've set up a wide variety of monitors and searches supporting functions across the business. Insights surfaced by unitQ are highly relevant for various roles from Operations to Product. Any internal user, regardless of the function they sit on, can leverage unitQ to gather feedback and insights to inform decision making. Using the tool requires minimal training, as it's very intuitive, even for those with non-technical backgrounds. In our case, unitQ dashboards and monitors function as a primary source of data used by Operations, Customer Support and Product teams to uncover user pain points, bugs, and process issues. Having all functions in unitQ makes collaboration easier and issue resolution more efficient. As for integrations, unitQ seamlessly integrates with Slack, giving users endless options regarding visibility of insights.

About

Contact

HQ Location:
Burlingame, California

Social

@unitqsoftware

What is unitQ?

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it.

Details

Year Founded
2018
Website
unitq.com