I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voice of customer program, categorizing them, and understanding the context behind the scores we receive. I appreciate not having to analyze verbatim responses manually. Instead, I have a customizable dashboard that aggregates all the data on one page, tailored to business needs, allowing us to gain deeper insights with less effort. I love the platform itself and have been working with them for three years. I am impressed by the frequency of updates and the way they listen to their clients' issues, striving to resolve them. The human quality at Kapiche is amazing. Additionally, the initial setup was easy, and now with the automated creation of themes, the setup process is even simpler, potentially taking just a week.

Kapiche has made open-end text analysis extremely quick & easy with a live connection to our VOC suvey data. The tool has become an integral part of our weekly and monthly reporting. We can quickly identify and track themes, compare time periods, and assess theme impact on KPI's such as NPS.

I love Kapiche. It makes my job easier, more interesting and its fun to dive into what customers are saying. It takes the hard work out of traditional methods of text analysis. I can do more useful things with my time like identify meaningful insights! I spend at least 50% of my time in Kapiche preparing reports. We have a great support system too - Thank you Christina and Ika for always being there for us and helping us achieve our goals.