unitQ Reviews & Product Details

The power of unitQ relies on how customizable and well-integrated it is with the tools we use daily. On the customizable front, and with the support of the unitQ team, we've set up a wide variety of monitors and searches supporting functions across the business. Insights surfaced by unitQ are highly relevant for various roles from Operations to Product.

Any internal user, regardless of the function they sit on, can leverage unitQ to gather feedback and insights to inform decision making. Using the tool requires minimal training, as it's very intuitive, even for those with non-technical backgrounds.

In our case, unitQ dashboards and monitors function as a primary source of data used by Operations, Customer Support and Product teams to uncover user pain points, bugs, and process issues. Having all functions in unitQ makes collaboration easier and issue resolution more efficient.

As for integrations, unitQ seamlessly integrates with Slack, giving users endless options regarding visibility of insights. Review collected by and hosted on G2.com.

Getting the most out of unitQ requires investing the resources to set it up properly. This is not necessarily unique to unitQ but is something to keep in mind when considering the solution. Review collected by and hosted on G2.com.

UnitQ has become a crucial part of our strategy to harness customer feedback. Its powerful NLP capabilities allow us to gather and analyze data from multiple channels, helping us identify trends, prioritize pain points, and drive meaningful product changes. As a daily user and internal advocate, it’s an effective solution for any organization looking to understand the voice of the customer on a large scale. Bringing more than 20 disparate qualitative data sources together for a unified VOC that is easy to analyze and categorize has been essential for our team. Integrating new sources is relatively easy, especially with many of the existing pre-built integrations. Additionally, we appreciate the opportunity that still lies ahead for our team. We have been able to build the metadata foundation in order to analyze by cohort yet also understand the journey any user has with our brand. Review collected by and hosted on G2.com.

While UnitQ provides substantial value, there are areas where more refinement would elevate the experience. Occasionally, we face minor inconsistencies in data quality, timeline delays, and metadata handling, which slightly impact the tool’s reliability. However, these issues are outweighed by the overall impact UnitQ has had on our workflow and our ability to respond to customer needs.

The tool is still relatively young, yet their willingness to deliver tailored value for Upwork is abundantly clear. Review collected by and hosted on G2.com.

unitQ give us real-time insights that allow us to proactively address issues before they impact more users. The platform’s AI-driven analysis is amazing, helping us focus on what matters most. And the best is that we continuously see improvements coming up and any needs are always looked-up. Highly recommend it! Review collected by and hosted on G2.com.

It's not easy to keep on top of all feature that unitQ has available, so maybe the creation of short 5 minute courses how to use the tool more efficiently whould be a plus. Review collected by and hosted on G2.com.

Being able to build charts/ graphs/ sentiment analysis of our written feedback across all the different platforms guests review us on to present back to various elements of the business. Review collected by and hosted on G2.com.

Not being very technical myself sometimes i struggle to set up new dashboards/ do new searches and also not having someone based in UK time zone to liaise with/ meet with. Review collected by and hosted on G2.com.

unitQ is already a great tool to use based on the strong text analytics quality, easy to use dashboards, and ability to create charts according to our needs, but mostly we value how open the team is to our suggestions and business needs, as well as the quick adoption of our requests. I also appreciate the eagerness of our CSM to support and her being on top of what needs to be done in order for us to achieve our results. Also, the tool was implemented very fast, with the unitQ team being a continous support. Even though we only implemented the tool 6 months ago, we already have high quality and impactful use cases across our 11 brands globally. Review collected by and hosted on G2.com.

I would like to suggest the unitQ team to implement timelines on requests as a standard, as we sometimes don't know when to expect something. As a client, we don't need things in a 24 hour turn over rate, but we need to make sure our stakeholders internally are aligned in accordance to timelines. We would prefer to have a longer timeline communicated and that being reliable so we can have our colleagues ready for the next steps in the project. Review collected by and hosted on G2.com.

I like how it's able to congregate feedback based on issue types and create detailed monitors about it. Review collected by and hosted on G2.com.

I'm finding it quite difficult to use unitQ to assist me in informing myself about my direct work. There aren't many or any (that I can find) use cases, studies, or other known ways I've come across to use as a baseline or learn from to understand how unitQ can help me with my day to day work. I'd love to become an expert on unitQ, but it's hard when it's not overly supportive in my direct work yet. Review collected by and hosted on G2.com.

I love the ability to quickly review feedback. The AI feedback summaries and root cause are absolutely clutch functionalities that really help crystalize customer friction. unitQ is also intuitive and easy to use. Review collected by and hosted on G2.com.

Some improved functionality around chart organization would be nice; would love the ability to personalize view upon login Review collected by and hosted on G2.com.

This is the only software that provides complete visibility of user feedback with automatic classification / topic extraction from individual reviews and support queries.

It has a straightforward interface; the onboaridng process was quite straightforward, and it is used regularly by a few dozen people in our organisation. Review collected by and hosted on G2.com.

The process of creating and managing monitors could be more transparent, as well as manual tweaking of monitors and historical aggregation of feedback by monitor (i.e. by topic).

One thing to improve would be more involved onboarding of new users: offering more training and integration support. Review collected by and hosted on G2.com.

UnitQ has been great about helping us see what our Users are saying each day/week at scale, whether specifically or high level. This tool has helped us to get insights and grow our organizational understanding of each of our users. Our Support team utilizes the tool daily to understand pain points of each user. I am able to relay that information to our product and engineering teams who can then go and work on specific bugs each user has wrote in about. Review collected by and hosted on G2.com.

I would say the monitors have been giving me some fits lately. They are pulling in tickets that either aren't relevant or are relevant but need to be placed in a less specific place. We, as a team, need to do an audit to hopefully help train the AI to create more useful monitors. Review collected by and hosted on G2.com.

The quality monitors & alerts are instrumental to keeping us aware of what's happening on our multi-platform and international support team. It helps us provide actionable and quantiative data to our product teams. Review collected by and hosted on G2.com.

There are times where the user experience when creating a dashboard or searching for a dashboard feels hard. I wish there was a way to create categories and sub-categories for charts & dashboard, or archive charts that we aren't currently using. Review collected by and hosted on G2.com.