Summaries and groupings are surprisingly well done. More importantly the ability to adjust the groups and monitor for any trend changes is excellent.
The integrated AI Chatbot allows us to use our member interactions data in a completely different way when answering product or engineering team questions. Being able to ask human questions, dig deeper, and then get not only quantitative data but actual case examples is huge.
This has sped up our investigations and helped us focus time and effort on resolutions instead. Their team is very responsive and consistently looking to add additional value for us.
Unwrap has quickly become a necessary tool in our toolkit and a part of our primary processes as a team, and even more broadly as a company. Review collected by and hosted on G2.com.
Unwrap is still a fairly new company/product and needs more flushing out of use cases. For instance there is a jira integration but it is clunky and it could use more tighter integration with existing support and eng tools. Review collected by and hosted on G2.com.
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