I use Kapiche to analyze Chat/Voice transcripts to understand customer pain points and improve our services, as well as analyzing responses to our voice of customer program, categorizing them, and understanding the context behind the scores we receive. I appreciate not having to analyze verbatim responses manually. Instead, I have a customizable dashboard that aggregates all the data on one page, tailored to business needs, allowing us to gain deeper insights with less effort. I love the platform itself and have been working with them for three years. I am impressed by the frequency of updates and the way they listen to their clients' issues, striving to resolve them. The human quality at Kapiche is amazing. Additionally, the initial setup was easy, and now with the automated creation of themes, the setup process is even simpler, potentially taking just a week. Review collected by and hosted on G2.com.

I experienced issues with the connections of our data to Kapiche's platform. Review collected by and hosted on G2.com.

Kapiche has made open-end text analysis extremely quick & easy with a live connection to our VOC survey data. The tool has become an integral part of our weekly and monthly reporting. We can quickly identify and track themes, compare time periods, and assess theme impact on KPI's such as NPS. Review collected by and hosted on G2.com.

The quadrant map widget is an awesome visualization, but the data labels often overlap making it unreadable. We have to download the data and create quadrant maps in Excel to use in our reports. Review collected by and hosted on G2.com.

I love Kapiche. It makes my job easier, more interesting and its fun to dive into what customers are saying. It takes the hard work out of traditional methods of text analysis. I can do more useful things with my time like identify meaningful insights! I spend at least 50% of my time in Kapiche preparing reports. We have a great support system too - Thank you Christina and Ika for always being there for us and helping us achieve our goals. Review collected by and hosted on G2.com.

I can't think of anything I dislike. I'm excited to see more developments coming through the pipeline. Review collected by and hosted on G2.com.

Amazing team to work with.

They take on and implement UX feedback (personally experienced)

Sentiment Identification

Storyboard Layout

Dashboard Options

Fantastic customer support and account support Review collected by and hosted on G2.com.

Doesn't currently have integration with Microsoft Teams or automation with inMoment

Not all features of Dashboard are available in analysis view Review collected by and hosted on G2.com.

The ability to determine impact on NPS of themes Review collected by and hosted on G2.com.

Creating themes is still quite manual and never know how accurate they are Review collected by and hosted on G2.com.

With the aid of the great technology Kapiche, my team and I are better able to analyze consumer feedback. We save time since it gives us informative insights and enables us to rapidly comprehend what our clients think. Review collected by and hosted on G2.com.

The timeline widget can be enhanced to provide alternative scheduling choices, such as bi-monthly intervals. The option to apply filters at the storyboard level would be very helpful. Review collected by and hosted on G2.com.

The onboarding process was the best I have ever experienced - it enabled me to get the best out of Kapiche. The tool itself is clever, easy to use and has saved me and the team a lot of time. We are now able to provide an added layer of depth in reporting. Review collected by and hosted on G2.com.

It is difficult to report on something I don't like....

In an ideal world, quant and qual analysis would be hosted on the same platform. The only downside to Kapiche is that it requires another platform subscription and another login; it is another tool I needed to become familiar with. While I don't have any issues with Kapiche's functionality, my only wish would be to consolidate the capabilities of analytics tools. Review collected by and hosted on G2.com.

Kapiche provides many options to analyze & summarise our open-ended data, from the initial storyboard that quickly uncovers key ideas to the various widgets, like quadrant charts, that enable us to relate themes to survey scores. It's efficient to add subsequent waves of data and copy queries to new analyses. The query tool and the whole platform is easy to use, and the support is excellent. Jennifer and the Kapiche team are responsive and helpful whenever we have questions or challenges. Review collected by and hosted on G2.com.

Hoping the timeline widget can be upgraded to accommodate custom timing (e.g. bi-monthly). It would be handy to be able to apply some filters at the storyboard level. Review collected by and hosted on G2.com.

I like the ability to sort verbatim by themes and specific data points. Once prepared, the dashboards also help manage visibility with detailed filters, which you can choose to stay visible or hide when not needed. This makes it easier for us to see the whole picture and act on it quickly. Review collected by and hosted on G2.com.

There were some instances when system upgrades modify the tooltip data visibility, so we'd have to report it for fixing. Not a huge deal-breaker since they were quick to fix it. Review collected by and hosted on G2.com.

It was easy to learn, and presented the results in a visual format that was suitable for presentations. I also like the storyboard feature to suggest lines of enquiry. Review collected by and hosted on G2.com.

It is comparatively new, so for research purposes, it will need benchmarking against existing methods such as human raters. Review collected by and hosted on G2.com.