The time savings to get insights. Within a few clicks I can see what our customers' biggest bugs are.

Unwrap is a powerful and user-friendly tool that allows businesses to analyze their customer comments in a meaningful way. I'd recommend this product to any company looking to get to the bottom of what's going on with a large data set of customer comments or similar data. On top of an excellent product, their staff is very approachable and willing to assist. They receive feedback on the product well and remain curious about how they can tailor it to your needs.

Summaries and groupings are surprisingly well done. More importantly the ability to adjust the groups and monitor for any trend changes is excellent. The integrated AI Chatbot allows us to use our member interactions data in a completely different way when answering product or engineering team questions. Being able to ask human questions, dig deeper, and then get not only quantitative data but actual case examples is huge. This has sped up our investigations and helped us focus time and effort on resolutions instead. Their team is very responsive and consistently looking to add additional value for us. Unwrap has quickly become a necessary tool in our toolkit and a part of our primary processes as a team, and even more broadly as a company.