--- title: Kimola Reviews meta\_title: 'Kimola Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Kimola works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Kimola Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Kimola but has limited features. Are you part of the Kimola team? [Upgrade your plan](https://my.g2.com/kimola/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before. * * * Seller [Kimola](https://www.g2.com/sellers/kimola) Discussions [Kimola Community](https://www.g2.com/products/kimola/discuss) Languages Supported Arabic, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Overview by Beybin Esen (Managing Partner @Kimola I Strategist I ) Show More ## Pricing Pricing provided by Kimola. ### Freemium Free 100 Queries Per Month ### Basic $49.00 3000 Queries Per Month [ View More Pricing Information ](https://www.g2.com/products/kimola/pricing) ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ View All Alternatives ](https://www.g2.com/products/kimola/competitors/alternatives) ## User Insights Average based on 24 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Kimola Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Strapi ](https://www.g2.com/products/strapi/reviews) Show More RV Rens v. Co-Founder Small-Business (50 or fewer emp.) 5/7/2026 "Flexible, Powerful AI for Large-Scale Customer Feedback Analysis" 4.5/5 What do you like best about Kimola? What I like best about Kimola is how flexible and powerful the platform is for large-scale customer feedback analysis. We use it to automatically collect customer reviews from all major crypto exchanges in our country and turn that raw feedback into structured insights. Kimola helps us with collecting app reviews, AI-powered text and feedback analysis, sentiment analysis, summarizations, and topic/thematic analysis using custom AI models. The platform makes it easy to identify trends and understand what users actually think about different exchanges. We also use the Kimola API to integrate these insights directly into our own platform, which has been extremely valuable for creating transparent and data-driven comparisons for our users. The automation and quality of the AI analysis save us a significant amount of manual work while giving us much deeper insights into customer sentiment. Review collected by and hosted on G2.com. What do you dislike about Kimola? Dutch a language was not available but they build it! Kimola added 2 new features while we were onboarding; auto-report creation by planned date and reports in Dutch. Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? What I like best about Kimola is how effectively it transforms massive amounts of customer feedback into actionable insights. We use Kimola to automatically collect and analyze customer reviews from all major crypto exchanges in our country. A major problem Kimola solves for us is scaling product feedback analysis. Instead of manually going through thousands of reviews, Kimola can automatically analyze feedback for up to 20 different products simultaneously and aggregate all customer opinions into structured insights we can actually use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pragya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pragya S.") PS Pragya S. Client Advisor & Advice Centre Banking Advisor Small-Business (50 or fewer emp.) 5/5/2026 "Efficient Sentiment Analysis with Robust Reporting" 5/5 What do you like best about Kimola? I appreciate the amount of reports I can have generated at the same time with Kimola. I like not having to wait for a report to be done before processing another. The filter system in the reports themselves is incredibly helpful; I can easily filter between positive and negative sentiments. Review collected by and hosted on G2.com. What do you dislike about Kimola? Sometimes when I'm uploading several sheets, it keeps jumping my page to the newest generated report while I'm trying to upload a new one. I'm not sure if this is a Kimola thing or maybe a glitch on my computer but it only happens with Kimola. Other than that, though, nothing needs improving :) If anything, this is me being nit picky Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? I use Kimola for Sentiment Analysis, helping me understand regional sentiments of airline passengers monthly, which paints the picture for airlines on important areas to focus on. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Pınar .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pınar .") P Pınar . Co Founder and Communications Director Small-Business (50 or fewer emp.) 12/11/2025 "My Wonderful Experience with Kimola" 5/5 What do you like best about Kimola? We have used Kimola to analyze social media feedback to understand motivations of users for a social responsibility campaign. We uploaded the collected the data, analyzed it with themes and the themes were analyzed very accurately. I was surprised bc most of the tools do not provide that much clear insights, pain points, expectations with a scoring algorithm. Afterwards, we used personas data inside a media buying platform to target our audiences. Review collected by and hosted on G2.com. What do you dislike about Kimola? We had to purchase historical X (formerly known as Twitter) data because it was from 2 years ago but that’s required in every tool I suppose. But we scraped the ecommerce reviews easily so that was unexpectedly good. Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? Uploading data was very easy. The system generated themes automatically which was so good. We started the analysis and got the results easily. We generated pain points, expectations and motivations easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aykut .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aykut .") A Aykut . Marketing Communication Consultant Enterprise (\> 1000 emp.) 10/30/2025 "Great for customer experience, social media and insights teams." 5/5 What do you like best about Kimola? We’ve implemented Kimola to all of our customer feedback analysis systems to analyze social media conversations, surveys and call-center conversations. We tried 3 different tools at that time and the accuracy rate of thematic and sentiment analysis was way better than other tools. It was so easy to set up everything. Customer support is also very good at Kimola. They’ve done the onboarding, training for us. UX is also very good and the dashboard is easy to use. Review collected by and hosted on G2.com. What do you dislike about Kimola? At that time, we needed more integrations but now they have it! Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? We have many social media conversations and it was hard to analyze them thematically. We also have surveys so thematic analysis is very important to us. The accuracy of the analysis is very good and it also offers structured insights with LLM’s like pain points, customer journey etc so the whole system is built to benefit AI for customer experience and marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Onur U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Onur U.") OU Onur U. İş Geliştirme ve Strateji Small-Business (50 or fewer emp.) 10/6/2025 "Amazon software for thematic analysis with multi-labels" 5/5 What do you like best about Kimola? As a consultancy firm, we used Kimola for one of our clients who wanted to better understand the pain points in their customer experience. Kimola proved to be an incredibly valuable tool in this process. It helped us analyze large volumes of customer feedback efficiently, identify recurring themes, and uncover actionable insights. One of the standout features was its ability to collect data from multiple sources — including scraping reviews from platforms like Amazon — which gave our client a comprehensive view of what their customers were saying across the web. The theme and sentiment analysis features were especially useful for highlighting areas where customers were facing challenges or expressing dissatisfaction. Overall, Kimola played a critical role in helping our client make data-driven improvements to their customer experience strategy. It’s a great solution for any business looking to better understand and respond to customer feedback at scale. Review collected by and hosted on G2.com. What do you dislike about Kimola? I wanted to send surveys but it’s not available right now, maybe in the future? Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? Analyzing themes with multilabels, multi-aspect sentiment for deep dive, analyzing pain points, generating usage motivations, personas and customer journey. Specifically customer journey was really good! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aycan .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aycan .") A Aycan . Freelance social media director Small-Business (50 or fewer emp.) 10/7/2025 "Best software for deep dive customer feedback analysis" 5/5 What do you like best about Kimola? Kimola makes it incredibly easy to understand customer feedback without any technical setup. The interface is intuitive, and the reports are very well structured — and themes are analyzed very accurately. Sentiment is very accurate too. It helped us identify themes and insights from thousands of comments quickly. The support team is also responsive and helpful whenever we need clarification. I especially appreciate the ability to upload our own data and get instant, AI-driven insights. Overall, Kimola is a great tool for research and customer experience teams that want to make sense of qualitative data efficiently. Review collected by and hosted on G2.com. What do you dislike about Kimola? I wanted to email my report to myself again after changing a few things and they said it’s on the roadmap. Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? The analysis that I was doing for social media conversations was so manual but I just uploaded it and analyzed it with Kimola easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Zeynep S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zeynep S.") ZS Zeynep S. Sr. Marketing Manager Small-Business (50 or fewer emp.) 10/8/2025 "Great for CX and Social Media Teams" 5/5 What do you like best about Kimola? We used Kimola to analyze social media comments and e-commerce feedback of one of our clients and their competitors. The setup was very easy; we just dragged and dropped our dataset, and it analyzed instantly. We didn't pre-train any labels before as we have used auto-classification. The sentiment analysis was very accurate and we didn't have to manually analyze anything. Review collected by and hosted on G2.com. What do you dislike about Kimola? We first hit the data size limit to upload but we reached out to support and they increased the limit immediately. Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? No manual analysis so it's very good. Creates a structured pain points list and feature requests list. Does multilabel classification and auto classification. No training data for analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arif Tuğberk A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arif Tuğberk A.") AA Arif Tuğberk A. Call Center Operations Executive Mid-Market (51-1000 emp.) 10/23/2025 "Amazing tool to analyze social media conversations and customer tickets, surveys." 5/5 What do you like best about Kimola? We’ve been using Kimola for a year now and analyzing customer tickets and social media conversations. The summarizations are very good and sentiment analysis is very accurate. Thematic analysis is used by our CX teams and social media teams to enhance CX. It’s very easy to use, I use it every month. Review collected by and hosted on G2.com. What do you dislike about Kimola? We have been using it for a year and I wish they also offered chatbot services. Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? Analyzing more than 10.000 tickets and conversations on a monthly basis. Summarization is great. We also have PPT export to share with our directors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DC Demir C. Managing Partner Small-Business (50 or fewer emp.) 9/1/2025 "A no-hassle and powerful research and analysis platform" 4.5/5 What do you like best about Kimola? We’ve analyzed 5 different brand and product reviews from Trustpilot and Amazon with Kimola. It was super-easy to scrape reviews by pasting a link, auto-themes were very accurate and we loved the multi-label classification. It helped us analyze over 10.000+ reviews in 2-3 hours, and in the end we had executive summary, comparisons, pain points, feature requests even customer journey…. and exported as a powerpoint, pdf and excel… Everything that we needed in a customer research. For Amazon, it also got attributes from reviews like pack size and flavor which was something that we never seen in another tool. Review collected by and hosted on G2.com. What do you dislike about Kimola? I wish we could send surveys to our CRM data and collect answers but that might be a whole different thing though, learned that I can export survey results to excel and upload to Kimola which is nice. Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? Scraping reviews by pasting a link, analyzing themes automatically, comparing products easily... Also having pain points with a structured view was also great. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ismail O. P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ismail O. P.") IP Ismail O. P. Founder Marketing and Advertising Small-Business (50 or fewer emp.) 4/23/2025 "It provided an eye opening set of data about our potential customers." 5/5 What do you like best about Kimola? I loved that I can automatically classify customer feedback, scrape reviews from sources by only pasting links and analyze themes with multi-labels. The onboarding process was super easy and support was also great. Also creating interpretations such as buyer personas made everything easy and exporting reports to Powerpoint was super cool so I didn’t have to prepare the full report all by myself. The ready-made Powerpoint file saved us hours before the client presentation. The "Feature Requests" analysis about the competition was an incredible resource for our product development research. We have easily integrated that know-how to our process. Kimola is recently becoming my go-to tool during every market analysis. Review collected by and hosted on G2.com. What do you dislike about Kimola? It would be great if I can customize Powerpoint slides by our corporate brand colors. Review collected by and hosted on G2.com. What problems is Kimola solving and how is that benefiting you? When I do a market research for an existing or a new product, all the necessary user insight is out there, distributed among relevant platforms. Kimola Cognitive helps me to collect thousands of genuine user comments into one place and classify them both in terms of sentiment and main topic. It makes the insight development process much easier and reliable than a manual research. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ## Pricing Options Pricing provided by Kimola. ### Freemium Free 100 Queries Per Month ### Basic $49.00 3000 Queries Per Month ### Standard $179.00 12000 Queries Per Month [ View More Pricing Information ](https://www.g2.com/products/kimola/pricing) ##### ##### Kimola Features Setup Integration Maintenance No-Code Data Security Data Visualization Analysis Automation Named entity recognition Keyphrase Extraction Customization Pre-Built Parameterization Compositionality [ View More Features ](https://www.g2.com/products/kimola/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Text Analysis](https://www.g2.com/categories/text-analysis) ##### Explore More [What Blockchain as a Service platforms provide granular monitoring for request-level performance troubleshooting?](https://www.g2.com/discussions/what-blockchain-as-a-service-platforms-provide-granular-monitoring-for-request-level-performance-troubleshooting)[Recommended data monitoring service for startups](https://www.g2.com/discussions/recommended-data-monitoring-service-for-startups)[What are the best field sales software and recruitment tools for high-volume hiring across multiple locations?](https://www.g2.com/discussions/what-are-the-best-field-sales-software-and-recruitment-tools-for-high-volume-hiring-across-multiple-locations) [Which 3D rendering program for architects produces realistic visuals without killing a laptop that is not a high-end workstation?](https://www.g2.com/discussions/which-3d-rendering-program-for-architects-produces-realistic-visuals-without-killing-a-laptop-that-is-not-a-high-end-workstation)[Automating HR with Robotic Process as a Service](https://www.g2.com/articles/automating-hr-with-robotic-process-as-a-service)[Pros and Cons Details](https://www.g2.com/products/kimola/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)