Syncly Reviews & Product Details

Syncly is a customer feedback analytics and social listening platform that helps product, CX, support, and marketing teams centralize and analyze customer feedback from support tickets, product reviews, and social media to improve customer experience and inform decisions. Syncly consolidates feedback from multiple touchpoints into a single workspace so teams can understand what customers are experiencing across the full journey, rather than reviewing each channel in isolation. Users can ask questions in natural language through an AI interface to explore themes, trends, and specific issues, and Syncly returns answers grounded in direct customer quotes and source references to support evidence-based reporting. Syncly also applies automated intelligence to reduce manual work: it can auto-tag and classify feedback into granular topics, helping teams identify recurring problems, feature requests, and sentiment drivers without spending hours on categorization. Syncly connects internal support data with external social feedback to broaden visibility into customer sentiment. This includes monitoring social platforms where customers discuss products without filing tickets or leaving reviews, and capturing context that may be missed by text-only approaches. Teams can use dashboards to track topic volume, sentiment changes, and emerging patterns over time, and set up alerts to surface spikes in negative feedback, sudden increases in a topic, or other signals that may require attention. Common use cases include voice-of-customer reporting, product discovery and prioritization, incident and issue monitoring, brand and sentiment tracking, and improving customer support workflows by linking external conversation to internal cases. By organizing feedback and making it searchable, Syncly supports cross-functional alignment and helps teams move from reactive investigation to ongoing monitoring and action.

Seller

Deep BlueDot

Discussions

Syncly Community

Languages Supported

Arabic, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified)

Overview by

Joseph Lee

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Syncly Media

Get answers to your questions using natural language. Syncly's AI understands all your feedback data and retrieves relevant evidence to provide accurate answers.

Simplify reporting with AI. Syncly's AI automatically generates reports tailored to your specific prompts.

Use AI to automatically categorize feedback. You can classify data as granular as you need.

Syncly Demo - Taxonomy - Explore with AI

AI analyzes your feedback to recommend the most optimal classification system. Extract insights quickly without the guesswork.

Easily configure a dashboard that suits your needs. Hey Syncly even assists with data interpretation.

Share your dashboard with your team. They can access it easily via a direct link.

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Teodora K.

Head of Customer Support

Small-Business (50 or fewer emp.)

2/18/2026

"Understanding the human element behind the text"

5/5

What do you like best about Syncly?

What I like best about Syncly is that it gives us that missing insight. Integrates perfectly with Intercom to tell us how our customers actually feel, allowing us to understand the human element behind the text. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Nothing major to be honest, I haven't come across a feature I don't like. Review collected by and hosted on G2.com.

Lev S.

Tech Lead

Mid-Market (51-1000 emp.)

11/7/2024

"Great tool to analyze user feedback"

5/5

What do you like best about Syncly?

We tried couple of other services before choosing Syncly. The pros are: flexible dashboard; powerful tools; easy to use; ability to present the data in the multiple ways; tons of third-party integrations; finetuning options; the product support from the team is very quick. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Few tweaks required in the integration process, but nothing major Review collected by and hosted on G2.com.

What problems is Syncly solving and how is that benefiting you?

It helps us to identify pain points based on user reviews at scale. Syncly tackles the headache of juggling customer feedback from different platforms, systems, and app versions. It pulls everything together and analyzes it, helping Streaming Platform fine-tune their user experience. By automatically sorting and summing up feedback, it saves a ton of time and keeps things running smoothly.

The insights Syncly provides let Streaming Platform spot and fix big issues quickly, keeping customers happier. Plus, it tracks how users react to new features with each release, which helps Streaming Platform stay ahead of the game in live streaming tech. Review collected by and hosted on G2.com.

Eugene S.

Product Analyst

Mid-Market (51-1000 emp.)

11/8/2024

"Seamlessly Improved Our Customer Experience!"

5/5

What do you like best about Syncly?

Syncly has completely transformed the way we manage customer feedback. The ease of use is phenomenal, with every feature intuitively designed, making it simple for our team to jump right in. The AI-powered sentiment analysis has been a game-changer, providing valuable insights into customer moods and allowing us to proactively resolve potential issues. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Honestly, there isn't much to dislike. If I had to point out anything, it would be that the advanced features took a little longer to master initially, but once we understood the full capabilities, they were incredibly powerful. Review collected by and hosted on G2.com.

What problems is Syncly solving and how is that benefiting you?

Syncly has been instrumental in helping us centralize and analyze customer feedback coming directly from our Intercom service. Previously, feedback from Intercom was challenging to organize and analyze comprehensively. Syncly solves this problem by bringing all this valuable information into a unified platform, where its AI-powered analysis can easily identify trends and categorize feedback. Review collected by and hosted on G2.com.

Vasil V.

Product Manager

Small-Business (50 or fewer emp.)

11/7/2024

"Essential tool for modern IT projects"

5/5

What do you like best about Syncly?

Responsive support, quick updates, new features Review collected by and hosted on G2.com.

What do you dislike about Syncly?

New tool, still needs more features for advanced analytics Review collected by and hosted on G2.com.

What problems is Syncly solving and how is that benefiting you?

Syncly has been a huge help for us in managing and syncing client data across different platforms. It makes integrating with other systems simple, which means we can process client information more smoothly and tackle multiple tasks without the usual hassle. It’s saved us so much time, reduced mistakes, and given us peace of mind with its secure handling of data. Review collected by and hosted on G2.com.

Kaveesh F.

Manager of Customer Support

Mid-Market (51-1000 emp.)

11/8/2024

"Syncly Solves All My Customer Ticket Analysis Challenges"

5/5

What do you like best about Syncly?

It helps us quickly identify patterns, trends, and key issues from large volumes of support tickets. We use Syncly to review and identify common issues that our customers are reporting. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Not having the ability to download CSV reports for all the different data analytics Review collected by and hosted on G2.com.

Jackson P.

Founder / CEO

Small-Business (50 or fewer emp.)

10/8/2024

"Unveiling Customer Insights for Streamlined Decision-Making"

5/5

What do you like best about Syncly?

What stands out most at Deeleeo is Syncly's ability to uncover hidden customer issues from our daily interactions. The platform transforms everyday conversations into clear insights, enabling us to make quick, impactful decisions. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Sometimes, the learning curve for new features feels steep, especially when they roll out frequently. Review collected by and hosted on G2.com.

Jinwoo O.

Customer Experience Manager

Mid-Market (51-1000 emp.)

10/6/2024

"Must-have tool for CS managers"

4/5

What do you like best about Syncly?

Exceptional in many angles. Able to identify user sentiments of all kinds, analyse trends, and provide action items. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Still needs some more accurate filtering of false positive data. Review collected by and hosted on G2.com.

Erik F.

Mid-Market (51-1000 emp.)

10/17/2024

"AI Solution that transforms your Customer Experience"

5/5

What do you like best about Syncly?

It takes a sea of data and turns it into actionable insights. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

It can be difficult to help other team members not directly working with the tool to understand its value. Review collected by and hosted on G2.com.

Artyom S.

Content Marketer

Small-Business (50 or fewer emp.)

4/11/2024

"Unleashing the Power of Data with Syncly for Enhanced Customer Experience"

5/5

What do you like best about Syncly?

Syncly stands out for its exceptional capacity to deliver profoundly insightful and real-time analytics. Syncly is an indispensable asset in the swift adaptation of our customer service strategies, which is directly influenced by the rich data provided. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

Though Syncly initially had its share of hiccups and shortcomings, the dedicated team behind it has made drastic improvements over time. Review collected by and hosted on G2.com.

What problems is Syncly solving and how is that benefiting you?

Syncly has revolutionized our customer feedback analysis process by automating tasks once carried out manually: a transformation that has yielded significant time efficiency for our team. With Syncly handling this aspect, we can channel our focus and resources toward more pressing concerns like caring for high-risk customers, which brings a significant enhancement in our customer service. Review collected by and hosted on G2.com.

Daina K.

Toss Lab, Inc.

Computer Software

Small-Business (50 or fewer emp.)

12/21/2023

"A Must-Have Tool for Understanding Customers"

5/5

What do you like best about Syncly?

Syncly has the advantage of collecting and viewing scattered customer feedback in one place and identifying VOC trends. In addition, feedback that needs to be tracked, such as issues and feature requests, is automatically categorized through an AI model, which greatly helps to reduce time. Review collected by and hosted on G2.com.

What do you dislike about Syncly?

I'm satisfied with using Syncly. There are still some usability improvements, but the Syncly team has been very responsive and supportive. Review collected by and hosted on G2.com.