Syncly Reviews & Product Details

What I like best about Syncly is that it gives us that missing insight. Integrates perfectly with Intercom to tell us how our customers actually feel, allowing us to understand the human element behind the text. Review collected by and hosted on G2.com.

Nothing major to be honest, I haven't come across a feature I don't like. Review collected by and hosted on G2.com.

The team at Syncly is hard to separate from their incredible product, but what I like best about Syncly is Syncly! The team and the tool are amazing. Review collected by and hosted on G2.com.

It takes some practice to get to grips with building reliable and consistent dashboards and reports. Working with the team closely and regularly using the dashboard is the best way to build the muscle memory required to get things firing on all cylinders Review collected by and hosted on G2.com.

We tried couple of other services before choosing Syncly. The pros are: flexible dashboard; powerful tools; easy to use; ability to present the data in the multiple ways; tons of third-party integrations; finetuning options; the product support from the team is very quick. Review collected by and hosted on G2.com.

Few tweaks required in the integration process, but nothing major Review collected by and hosted on G2.com.

Syncly has completely transformed the way we manage customer feedback. The ease of use is phenomenal, with every feature intuitively designed, making it simple for our team to jump right in. The AI-powered sentiment analysis has been a game-changer, providing valuable insights into customer moods and allowing us to proactively resolve potential issues. Review collected by and hosted on G2.com.

Honestly, there isn't much to dislike. If I had to point out anything, it would be that the advanced features took a little longer to master initially, but once we understood the full capabilities, they were incredibly powerful. Review collected by and hosted on G2.com.

Responsive support, quick updates, new features Review collected by and hosted on G2.com.

New tool, still needs more features for advanced analytics Review collected by and hosted on G2.com.

It helps us quickly identify patterns, trends, and key issues from large volumes of support tickets. We use Syncly to review and identify common issues that our customers are reporting. Review collected by and hosted on G2.com.

Not having the ability to download CSV reports for all the different data analytics Review collected by and hosted on G2.com.

What stands out most at Deeleeo is Syncly's ability to uncover hidden customer issues from our daily interactions. The platform transforms everyday conversations into clear insights, enabling us to make quick, impactful decisions. Review collected by and hosted on G2.com.

Sometimes, the learning curve for new features feels steep, especially when they roll out frequently. Review collected by and hosted on G2.com.

Exceptional in many angles. Able to identify user sentiments of all kinds, analyse trends, and provide action items. Review collected by and hosted on G2.com.

Still needs some more accurate filtering of false positive data. Review collected by and hosted on G2.com.

It takes a sea of data and turns it into actionable insights. Review collected by and hosted on G2.com.

It can be difficult to help other team members not directly working with the tool to understand its value. Review collected by and hosted on G2.com.

Syncly stands out for its exceptional capacity to deliver profoundly insightful and real-time analytics. Syncly is an indispensable asset in the swift adaptation of our customer service strategies, which is directly influenced by the rich data provided. Review collected by and hosted on G2.com.

Though Syncly initially had its share of hiccups and shortcomings, the dedicated team behind it has made drastic improvements over time. Review collected by and hosted on G2.com.