Syncly Reviews & Product Details

We tried couple of other services before choosing Syncly. The pros are: flexible dashboard; powerful tools; easy to use; ability to present the data in the multiple ways; tons of third-party integrations; finetuning options; the product support from the team is very quick. Review collected by and hosted on G2.com.

Few tweaks required in the integration process, but nothing major Review collected by and hosted on G2.com.

Syncly has completely transformed the way we manage customer feedback. The ease of use is phenomenal, with every feature intuitively designed, making it simple for our team to jump right in. The AI-powered sentiment analysis has been a game-changer, providing valuable insights into customer moods and allowing us to proactively resolve potential issues. Review collected by and hosted on G2.com.

Honestly, there isn't much to dislike. If I had to point out anything, it would be that the advanced features took a little longer to master initially, but once we understood the full capabilities, they were incredibly powerful. Review collected by and hosted on G2.com.

Responsive support, quick updates, new features Review collected by and hosted on G2.com.

New tool, still needs more features for advanced analytics Review collected by and hosted on G2.com.

It helps us quickly identify patterns, trends, and key issues from large volumes of support tickets. We use Syncly to review and identify common issues that our customers are reporting. Review collected by and hosted on G2.com.

Not having the ability to download CSV reports for all the different data analytics Review collected by and hosted on G2.com.

What stands out most at Deeleeo is Syncly's ability to uncover hidden customer issues from our daily interactions. The platform transforms everyday conversations into clear insights, enabling us to make quick, impactful decisions. Review collected by and hosted on G2.com.

Sometimes, the learning curve for new features feels steep, especially when they roll out frequently. Review collected by and hosted on G2.com.

Exceptional in many angles. Able to identify user sentiments of all kinds, analyse trends, and provide action items. Review collected by and hosted on G2.com.

Still needs some more accurate filtering of false positive data. Review collected by and hosted on G2.com.

It takes a sea of data and turns it into actionable insights. Review collected by and hosted on G2.com.

It can be difficult to help other team members not directly working with the tool to understand its value. Review collected by and hosted on G2.com.

Syncly stands out for its exceptional capacity to deliver profoundly insightful and real-time analytics. Syncly is an indispensable asset in the swift adaptation of our customer service strategies, which is directly influenced by the rich data provided. Review collected by and hosted on G2.com.

Though Syncly initially had its share of hiccups and shortcomings, the dedicated team behind it has made drastic improvements over time. Review collected by and hosted on G2.com.

Syncly has the advantage of collecting and viewing scattered customer feedback in one place and identifying VOC trends. In addition, feedback that needs to be tracked, such as issues and feature requests, is automatically categorized through an AI model, which greatly helps to reduce time. Review collected by and hosted on G2.com.

I'm satisfied with using Syncly. There are still some usability improvements, but the Syncly team has been very responsive and supportive. Review collected by and hosted on G2.com.

Syncly streamlines our operations by efficiently processing and analyzing customer feedback, providing quick insights and detailed sentiment analysis. This makes decision-making based on qualitative data much easier. The teams also goes above and beyond to help roll out integrations that are cirtical for our workflows. Review collected by and hosted on G2.com.

I'm looking forward to their call recording integrations (Gong, Grain, etc) to make feedback collection even easier. Review collected by and hosted on G2.com.