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Caplena

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44 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2017

Profile Name

Star Rating

34
7
2
0
1

Caplena Reviews

Review Filters
Profile Name
Star Rating
34
7
2
0
1
Billy B.
BB
Billy B.
Customer Insight Manager at Coventry Building Society
12/10/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great product, great service

The tool is incredibly easy to use and does exactly what its meant to. And the service is exceptional. The live chat function is a massive bonus when looking for support and the responses from Andre and Aliona are always super quick and super helpful. It's rare to find a company that gets the product AND the service right but Caplena does. They're also very receptive to feedback and adding items on to road maps.
Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
11/04/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

All-in-one solution for qualitative customer feedback

Caplena provides an abundancy of functions for the analysis of open-ended customer feedbacks. It combines Sentiment Analysis, i.e. the detection of emotions of customers, the classification of categories and topics, visualization via dashboards and - last but not least - anonymization functions which are important for data privacy regulations.
Rachel L.
RL
Rachel L.
10/29/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Fast Theme Generation and Great Charts, But Code Frame Needs Improvement

The interface, it is mostly easy to use. The speed at which the themes are generated and automatically tagged. The outputs that you can get, lots of charts available. Customer support is 10/10, always get a quick response to any query.

About

Contact

HQ Location:
Zürich, CH

Social

@CaplenaCH

What is Caplena ?

Caplena AG is a technology company that specializes in text analysis and sentiment analysis solutions. Their platform enables businesses to extract valuable insights from customer feedback, surveys, and other text data through advanced artificial intelligence and machine learning techniques. Caplena's user-friendly interface facilitates the visualization and interpretation of data, helping organizations enhance their decision-making processes and improve customer experiences. For more information, visit their website at [caplena.com](https://www.caplena.com).

Details

Year Founded
2017