Unwrap.ai Reviews & Product Details

Unwrap is a powerful and user-friendly tool that allows businesses to analyze their customer comments in a meaningful way. I'd recommend this product to any company looking to get to the bottom of what's going on with a large data set of customer comments or similar data. On top of an excellent product, their staff is very approachable and willing to assist. They receive feedback on the product well and remain curious about how they can tailor it to your needs. Review collected by and hosted on G2.com.

Unwrap is a swiss-army knife of functions, but would love to see the development of some additional features, including being able to see what groups are prevalent within a certain group, more options to train the AI to zero in on certain comments (for example customers with unresolved issues vs. customers who state resolution was difficult), and better search functionality (including basic search options in addition to AI search). I also spend a good amount of time manually reviewing comments within groups and would love some opportunities to further train the AI to save time and energy. Review collected by and hosted on G2.com.

Summaries and groupings are surprisingly well done. More importantly the ability to adjust the groups and monitor for any trend changes is excellent.

The integrated AI Chatbot allows us to use our member interactions data in a completely different way when answering product or engineering team questions. Being able to ask human questions, dig deeper, and then get not only quantitative data but actual case examples is huge.

This has sped up our investigations and helped us focus time and effort on resolutions instead. Their team is very responsive and consistently looking to add additional value for us.

Unwrap has quickly become a necessary tool in our toolkit and a part of our primary processes as a team, and even more broadly as a company. Review collected by and hosted on G2.com.

Unwrap is still a fairly new company/product and needs more flushing out of use cases. For instance there is a jira integration but it is clunky and it could use more tighter integration with existing support and eng tools. Review collected by and hosted on G2.com.

I like that Unwrap is continuously improving their modeling, that they are listening to customers to drive new features, and that the people at Unwrap are always willing to dive into a challenge and help me get what I need.

The key benefit of Unwrap is continuously ingesting our customers' feedback, enabling us to see what they're truly talking about- we've found that some of our assumptions are off the mark because of Unwrap uncovering the issues in a novel way.

Unwrap is an easy way to see everything in one spot, or to deep dive into just support or just a specific data source. Review collected by and hosted on G2.com.

It would be great to put some of the modeling into the user hands- users are good enough at prompting now that it would be a game changer to allow power users and admins to get in and target modeling for topics without having to contact support. Review collected by and hosted on G2.com.

The time savings to get insights. Within a few clicks I can see what our customers' biggest bugs are. Review collected by and hosted on G2.com.

A decent amount of effort to update the taxonomy Review collected by and hosted on G2.com.

Unwrap takes the guessing game out of understanding customer feedback and the areas of critical need. It allows us to use data to make decisions about our roadmap and where we can have the most customer impact. It also helps us track how the work we are doing is positively or negatively impacting our customers in order to best support them.

We were able to seamlessly integrate with all of our core systems and tools to bring the data and information into one place.

Finally, the Unwrap team is amazing! They have been with us every step of the way and are willing to jump in to support quickly. They are also quickly innovating on the product to incorporate our feedback quickly. Review collected by and hosted on G2.com.

There is not much I dislike about Unwrap, but they are a newer and growing product, so there are definitely areas of enhancements and improvements available, but the team is always quick to respond and work to incorporate that feedback in new functionality, features, and enhancements. Review collected by and hosted on G2.com.

We have stuggled as business to find the correct tool to being together reviews and customer feedback from multiple platforms while also simplifying the input process for our customer facing teams. Using Unwrap's AI platform has allowed us to gather the feedback easily and anyalyze free form input (email text, voice, etc) without the need to build cumbersome forms that have typically slowed down and de-personalized the interaction our customers have with our support teams. Review collected by and hosted on G2.com.

While Unwrap does a good job grouping similar feedback threads on its own, it can struggle to correctly group feedback that is searched for by an end user using a custom search. This can be come a problem when trying to understand the frequency of feedback around a specific product attribute. When creating custom searches, constant manual interaction with the tool is required to maintain data integrity. Visualization tools are under-developed as well meaning data collected through Unwrap is better viewed through a true visualization software such as Tableau or PowerBi. Review collected by and hosted on G2.com.

I am the BI Manger for the Member Experience team at Oura. The UI experience for Unwrap is unparalleled. Even someone with no prior experience can master the platform within half an hour. This intuitive design has led to higher adoption rates in our organization compared to previous tools, with a much higher frequency of visits per user. Their excellent customer service and commitment to continuous improvement are evident. When we request changes or suggest improvements, their team is always eager to respond. The tools are highly customizable, and the AI model training is among the most intuitive, allowing companies to address specific nuances relevant to their needs. In addition, the tool took about 2 weeks to integrate, which was fantastic. Review collected by and hosted on G2.com.

Unwrap has been focusing on developing their suite of visualization tools, which is currently the least developed aspect of their technology. However, the AI model meets our primary need by accurately detecting and alerting our team to trends and historical issues while offering high customization and transparency. Although charts are not yet a strong point, I am excited about the planned improvements. The AI model remains the key feature that saves me time. Review collected by and hosted on G2.com.

Ability to aggregate various customer feedback sources and provide intelligence layer on top to identify key trends and patterns that the product teams can take action on based on popularity and volume of feedback Review collected by and hosted on G2.com.

Enterprise grade features such as single sign on, add groups of users based on company org, send digest emails to differeng departments, etc. Review collected by and hosted on G2.com.

The Unwrap.ai platform is incredibly intuitive and flexible--not to mention the Unwap.ai team is so helpful and hands-on, giving us creative and efficient consultation along our entire journey with them! Unwrap.ai has helped my business sort through hundreds of thousands of customer survey comments (and more) to give help to customers who need it, strengthen our workforce through coaching, and inform a targeted business strategy. With so many strengths they excel in compared to the rest of the software industry, it's hard to pick one best thing! Review collected by and hosted on G2.com.

I wish I could use Unwrap.ai for even more! For example, I would love to see them scale their AI product to assist with quality auditing (custom questions, scoring, etc.) in particular. Would love to use them as our single AI platform for even more facets of our business. Review collected by and hosted on G2.com.

Working with the Unwrap.AI team is excellent! They are very accommodating, helpful, and always ready to go the extra mile. Integrating their product into our processes was seamless and easy to incorporate into our day-to-day workflow. Their U.I. is intuitive and visually appealing, making the entire experience smooth and enjoyable. Overall, Unwrap.AI is a fantastic tool driven by a dedicated team that genuinely cares about its users—highly recommended! Review collected by and hosted on G2.com.

While the platform is impressive, there's room for improvements regarding integrations. Allowing us to toggle and adjust them could further elevate the user experience. Review collected by and hosted on G2.com.