Best Experience Management Software - Page 2

How Many Experience Management Software Products Does G2 Track?

Total Products under this Category: 164

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Ethnio (+0.4%) - Among all products in this category, Ethnio recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Experience Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 25,800+ Authentic Reviews
  • 164+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Experience Management Software

G2 Grid® for Experience Management Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Medallia Customer Experience, Dynamics 365 Customer Voice, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice&focus%5B%5D=experience-com)

ClearlyRated

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation.

Average Rating: 4.8/5.0

Total Reviews: 129

How Do G2 Users Rate ClearlyRated?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind ClearlyRated?

  • Seller: ClearlyRated
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Portland, Oregon
  • Twitter: @ClearlyRated
    1,630 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Director
  • Top Industries: Staffing and Recruiting, Accounting
  • Company Size: 60% Medium, 24% Small

What Do G2 Reviewers Say About ClearlyRated?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of implementation and insightful summaries provided by ClearlyRated for identifying strengths and opportunities.
  • Users appreciate the ease of use of ClearlyRated, finding it user-friendly and responsive for support queries.
  • Users praise the quick and effective customer support from ClearlyRated, enhancing their overall experience with the service.
  • Users appreciate the structured and efficient feedback collection of ClearlyRated, enhancing ongoing process improvement initiatives.
  • Users appreciate the streamlined feedback management of ClearlyRated, effectively measuring client satisfaction and improving services.
Cons
  • Some users feel that ClearlyRated is expensive compared to other survey options, despite its added value and ROI.
  • Users experience survey limitations due to restricted response options and frequent spam issues affecting feedback collection.
  • Users find the navigation challenging, feeling overwhelmed by the information and lacking editing options for surveys.
  • Users feel the product requires considerable improvement, especially in depth and functionality related to data analysis and feedback categorization.
  • Users find the difficult navigation of ClearlyRated challenging, especially for newcomers trying to access key features.

What Are Recent G2 Reviews of ClearlyRated?

What Are G2 Users Discussing About ClearlyRated?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Syndigo

Syndigo is a leader in AI-first PXM, MDM, and PIM, empowering brands, retailers, and distributors to create winning product experiences. Syndigo offers the most extensive brand-retail network, the leading commerce data pool, and automated recommendations that incorporate user-generated content. With Syndigo’s solutions, companies can reach more customers, dynamically optimize shopping experiences, and achieve more control of their commerce with trusted data, software, and connections. Syndigo serves over 18,000 global enterprises in key sectors such as grocery, foodservice, hardlines, home improvement/DIY, pet, health and beauty, automotive, apparel, energy, and healthcare. Learn more at www.syndigo.com.

Average Rating: 4.4/5.0

Total Reviews: 193

How Do G2 Users Rate Syndigo?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Syndigo?

  • Seller: Syndigo
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Chicago, Illinois
  • Twitter: @syndigoLLC
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,727 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods, Retail
  • Company Size: 40% Medium, 32% Small

What Do G2 Reviewers Say About Syndigo?

AI-generated summary from verified user reviews

Pros
  • Users praise the prompt and helpful customer support of Syndigo, making issue resolution and communication seamless.
  • Users value the user-friendly interface of Syndigo, enhancing their workflow and making operations seamless and efficient.
  • Users value the exceptional customer service from Syndigo, appreciating their prompt and helpful responses at every turn.
  • Users commend the quick response of Syndigo's customer support, enhancing their overall experience and satisfaction.
  • Users commend Syndigo for its intuitive platform and excellent support, enhancing efficiency in managing product information seamlessly.
Cons
  • Users express concern over data management issues, citing delays, errors, and lack of integration causing workflow challenges.
  • Users find the learning curve steep with Syndigo, highlighting confusion in navigation and user interface for newcomers.
  • Users struggle with poor usability due to a confusing UI and complicated navigation, hindering efficiency and ease of use.
  • Users find the complexity of Syndigo challenging, requiring simplification for a better overall experience.
  • Users find the interface confusing and overly complicated, hindering their ability to navigate effectively.

What Are Recent G2 Reviews of Syndigo?

What Are G2 Users Discussing About Syndigo?

Bizrate Insights

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

Average Rating: 4.6/5.0

Total Reviews: 36

How Do G2 Users Rate Bizrate Insights?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Bizrate Insights?

  • Seller: Bizrate Insights
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Stamford, CT
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 50% Medium, 28% Small

What Do G2 Reviewers Say About Bizrate Insights?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support provided by Bizrate Insights, ensuring personalized and effective assistance throughout the process.
  • Users value the detailed customer feedback from Bizrate Insights, which aids in identifying areas for improvement.
  • Users value the ease of use in Bizrate Insights, simplifying data management and enhancing customer feedback analysis.
  • Users value the detailed feedback management of Bizrate Insights, enhancing understanding and improvement of customer experiences.
  • Users value the actionable insights from Bizrate, enabling them to improve customer experience and drive business results.
Cons
  • Users find customization limitations in Bizrate Insights, hindering flexibility and missing feedback from potential customers.
  • Users express frustration with the survey design limitations that hinder usability and modern appeal of Bizrate Insights.
  • Users find the limited customization of surveys and reporting features frustrating, impacting data analysis and feedback capture.
  • Users find the limited data analysis capabilities hinder their ability to perform in-depth customer journey evaluations.
  • Users face missing features, such as limited data retention and inadequate depth for complex analyses, leading to frustration.

What Are Recent G2 Reviews of Bizrate Insights?

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Average Rating: 4.8/5.0

Total Reviews: 86

How Do G2 Users Rate TheySaid?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.7/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.8/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind TheySaid?

  • Seller: Theysaid inc.
  • Year Founded: 2023
  • HQ Location: Palo Alto, California
  • Twitter: @TheySaidHQ
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 33% Medium

What Do G2 Reviewers Say About TheySaid?

AI-generated summary from verified user reviews

Pros
  • Users commend the adaptive and coherent AI in TheySaid, noting its insightful responses enhance their experience.
  • Users appreciate the ease of use of TheySaid, highlighting its simplicity and great overall experience.
  • Users find the ease of use of TheySaid refreshing, making their experience smooth and enjoyable.
  • Users value the efficiency of TheySaid, noting its practical fit for various business needs.
  • Users found the AI to be adaptive, coherent, and insightful, enhancing their overall experience with TheySaid.
Cons
  • Users feel that incorporating visual graphics for reporting in TheySaid would greatly enhance their experience.
  • Users find difficult reporting to be a challenge, lacking helpful visual graphics for data presentation.
  • Users feel that the limited reporting options hinder effective data visualization and analysis within TheySaid.
  • Users feel that the reporting is poor, lacking visual graphics for better data comprehension and analysis.

What Are Recent G2 Reviews of TheySaid?

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.1/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.9/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, enjoying its intuitive design and adaptable features for social media management.
  • Users appreciate the user-friendly and scalable social media management capabilities of Emplifi for effortless post scheduling.
  • Users value the comprehensive analytics provided by Emplifi, enabling effective data analysis and customizable dashboards.
  • Users value the insightful analytics from Emplifi, appreciating the effective dashboards and competitive benchmarks provided.
  • Users appreciate the intuitive platform with regularly updated features that enhance their social media marketing efforts.
Cons
  • Users feel the missing features in Emplifi hinder complete functionality and limit effective analytics tracking.
  • Users face technical issues with Emplifi, especially regarding analytics and functionality on Instagram and TikTok.
  • Users report feature limitations in Emplifi, affecting custom metrics, analytics updates, and overall dashboard configurability.
  • Users feel that improvements are needed in Emplifi's dashboard configurability and enhancement pace for optimal functionality.
  • Users are disappointed with the lack of features in Emplifi, particularly regarding analytics and customization options.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

SMG - Service Management Group

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.

Average Rating: 4.6/5.0

Total Reviews: 50

How Do G2 Users Rate SMG - Service Management Group?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.8/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.4/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind SMG - Service Management Group?

Who Uses This Product?

  • Who Uses This: District Manager
  • Top Industries: Retail, Restaurants
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About SMG - Service Management Group?

AI-generated summary from verified user reviews

Pros
  • Users value the customer focus of SMG, appreciating their understanding of unique business needs and insightful analyses.
  • Users appreciate the helpful account team at SMG, who truly understand and support their business needs.
  • Users appreciate the valuable insights provided by SMG, highlighting their understanding of unique business needs.
  • Users praise the insightful analysis from SMG's team, which greatly enhances understanding of their business needs.
  • Users appreciate the dedicated customer support of SMG, which offers tailored recommendations to enhance survey program effectiveness.
Cons
  • Users often face delay issues with SMG, making research projects outside VOC work overly time-consuming.
  • Users find that research projects take too long, leading to delays and frustration in their workflow.

What Are Recent G2 Reviews of SMG - Service Management Group?

What Are G2 Users Discussing About SMG - Service Management Group?

Great Recruiters

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry.

Average Rating: 4.9/5.0

Total Reviews: 165

How Do G2 Users Rate Great Recruiters?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Great Recruiters?

  • Seller: Great Recruiters
  • Year Founded: 2017
  • HQ Location: Troy, Michigan
  • Twitter: @great_recruiter
    324 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Technical Recruiter
  • Top Industries: Staffing and Recruiting, Hospital & Health Care
  • Company Size: 48% Medium, 47% Small

What Do G2 Reviewers Say About Great Recruiters?

AI-generated summary from verified user reviews

Pros
  • Users find Great Recruiters to be most helpful in improving service and boosting team morale through valuable feedback.
  • Users value the ease of use of Great Recruiters, enhancing their recruitment experience and accountability.
  • Users find real-time feedback collection invaluable for enhancing recruitment processes and boosting team morale.
  • Users appreciate the valuable real-time feedback from candidates, enhancing the hiring process and boosting team morale.
  • Users value the outstanding customer support from Great Recruiters, enhancing their recruitment process and candidate experience.
Cons
  • Users desire missing features like search capabilities, ATS integration, and improved review handling for enhanced usability.
  • Users find the verification issues frustrating, especially when great reviews remain unverified, impacting credibility.
  • Users find the timing of review requests problematic, as it can lead to inaccurate and unconstructive feedback.
  • Users note that the timing of review requests needs improvement to ensure more accurate feedback and engagement.
  • Users find the review process of Great Recruiters to be not intuitive, leading to frustration and confusion.

What Are Recent G2 Reviews of Great Recruiters?

Survicate

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.

Average Rating: 4.6/5.0

Total Reviews: 201

How Do G2 Users Rate Survicate?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.7/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Survicate?

  • Seller: Survicate
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Warsaw, MA
  • Twitter: @Survicate
    12,830 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Small, 42% Medium

What Do G2 Reviewers Say About Survicate?

AI-generated summary from verified user reviews

Pros
  • Users find Survicate's ease of use remarkable, enabling quick survey creation and efficient utilization of client feedback.
  • Users appreciate the versatile survey management of Survicate, enjoying intuitive design and stellar customer support for feedback collection.
  • Users highlight the stellar customer support of Survicate, praising its responsiveness and helpfulness in addressing issues.
  • Users value the multiple easy integrations offered by Survicate, enhancing functionality and efficiency in their workflows.
  • Users are impressed with the seamless integrations of Survicate, enhancing their survey deployment and data collection experience.
Cons
  • Users face challenges with audience targeting and customization in Survicate, limiting their overall effectiveness and flexibility.
  • Users highlight audience targeting limitations and insufficient customization options, impacting overall functionality and flexibility.
  • Users find limited customization in Survicate, restraining their ability to personalize widgets and surveys effectively.
  • Users note survey limitations in customization options and insufficient analysis features, impacting overall flexibility and user experience.
  • Users find Survicate's missing features frustrating, citing limitations in customization and audience targeting automation.

What Are Recent G2 Reviews of Survicate?

What Are G2 Users Discussing About Survicate?

SurveySparrow

SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.

Average Rating: 4.4/5.0

Total Reviews: 2,024

How Do G2 Users Rate SurveySparrow?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.9/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind SurveySparrow?

  • Seller: SurveySparrow Inc.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 25% Medium

What Do G2 Reviewers Say About SurveySparrow?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive and engaging interface of SurveySparrow, making survey creation quick and seamless.
  • Users find SurveySparrow very helpful, enhancing engagement and making customer outreach easier with its advanced features.
  • Users appreciate the clean and engaging user interface of SurveySparrow, which enhances survey creation and response rates.
  • Users love the conversational interface of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
  • Users appreciate the intuitive design of SurveySparrow, enhancing engagement and making survey creation effortless.
Cons
  • Users find the reporting options limited, making quick analysis and export cumbersome for their regular survey needs.
  • Users find difficult reporting a challenge, citing limited options and inconvenient export features for daily use.
  • Users find limited customization options in SurveySparrow, requiring advanced skills for deeper modifications and reporting enhancements.
  • Users find the limited reporting capabilities of SurveySparrow an obstacle for in-depth analysis and comparison.
  • Users find the product expensive due to necessary upgrades for advanced features and Enterprise plan requirements.

What Are Recent G2 Reviews of SurveySparrow?

What Are G2 Users Discussing About SurveySparrow?

Rally UXR

Rally is agentic research infrastructure that solves participant access at scale for enterprise teams. With intuitive workflows powered by rigorous participant infrastructure, Rally helps research and ReOps scale trusted user connection across every team building product. Built for PMs, designers, engineers, researchers, and leaders, Rally gives teams fast, trusted access to the right people when decisions are live; whether they are exploring opportunities, validating ideas, prioritizing investments, or making critical product calls.

Average Rating: 4.8/5.0

Total Reviews: 77

How Do G2 Users Rate Rally UXR?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 5.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 8.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Rally UXR?

  • Seller: Rally UXR
  • Company Website:
  • Year Founded: 2021
  • HQ Location: New York, US
  • Twitter: @rallyuxr
    168 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: UX Researcher, Senior UX Researcher
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Large, 39% Medium

What Do G2 Reviewers Say About Rally UXR?

AI-generated summary from verified user reviews

Pros
  • Users admire Rally UXR's exceptional customer support, noting responsiveness and effective assistance that enhances their research experience.
  • Users praise the ease of use of Rally UXR, enabling seamless management of research participants and coordination efforts.
  • Users find the easy setup of Rally UXR to be seamless, enhancing their research management experience significantly.
  • Users find that Rally UXR offers exceptional time-saving features, streamlining user research management effortlessly in one place.
  • Users appreciate the easy integrations of Rally UXR, enhancing workflow efficiency and saving valuable time in research processes.
Cons
  • Users highlight the need for improvement in clarity and integration within Rally UXR to enhance usability and functionality.
  • Users desire improved missing features, such as enhanced notifications and better email automation functionalities in Rally UXR.
  • Users frequently experience scheduling issues with Rally UXR, complicating participant management and communication efficiency.
  • Users note that there are still some software bugs in Rally UXR that hinder workflow and cause confusion.
  • Users find the email notifications inadequate, requiring manual efforts that hinder overall efficiency and process management.

What Are Recent G2 Reviews of Rally UXR?

Zonka Feedback

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. **Key Capabilities** - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

Average Rating: 4.7/5.0

Total Reviews: 80

How Do G2 Users Rate Zonka Feedback?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 9.9/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.8/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Zonka Feedback?

  • Seller: Zonka Feedback
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Gurugram, Haryana
  • Twitter: @zonkafeedback
    1,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 63% Small, 30% Medium

What Do G2 Reviewers Say About Zonka Feedback?

AI-generated summary from verified user reviews

Pros
  • Users commend Zonka Feedback for its exceptional customer support, feeling they have a true growth partner on their side.
  • Users appreciate the quick and responsive support from Zonka Feedback, enhancing their overall experience with the platform.
  • Users commend the ease of use and setup of Zonka Feedback, enhancing customer insights and experience.
  • Users commend Zonka Feedback for its excellent data management, praising its customization options and supportive integration.
  • Users appreciate the ease of use of Zonka Feedback, highlighting its effortless setup and intuitive survey builder.
Cons
  • Users report significant software instability in Zonka Feedback, including bugs and confusing functionality that hinder usability.
  • Users find the inability to conduct in-house call reviews frustrating, limiting their feedback effectiveness.
  • Users note a slight learning curve with advanced features, though support effectively helps overcome challenges.
  • Users find the layout issues of Zonka Feedback frustrating, impacting navigation and overall usability of the platform.
  • Users experience a slight learning curve with advanced features, though the support team aids in overcoming it.

What Are Recent G2 Reviews of Zonka Feedback?

What Are G2 Users Discussing About Zonka Feedback?

SupportLogic

SupportLogic is the leader in Support Experience (SX) management, helping companies use AI to transform support into a strategic advantage. Powered by predictive, generative, and agentic AI, SupportLogic extracts sentiment signals from structured and unstructured data to deliver real-time insights, intelligent recommendations, and automated workflows. Global enterprises like Salesforce, Qlik, Informatica, CyberArk and Snowflake trust SupportLogic to prevent escalations, reduce costs, and elevate customer experience. Learn more at supportlogic.com.

Average Rating: 4.7/5.0

Total Reviews: 25

How Do G2 Users Rate SupportLogic?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.2/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind SupportLogic?

  • Seller: SupportLogic
  • Year Founded: 2016
  • HQ Location: San Jose, California
  • Twitter: @SupportLogicInc
    1,621 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 36% Large, 28% Medium

What Do G2 Reviewers Say About SupportLogic?

AI-generated summary from verified user reviews

Pros
  • Users value the engagement insights from SupportLogic, helping them address issues proactively and prevent escalations.
  • Users appreciate the easy integrations offered by SupportLogic, simplifying their workflows with ready-to-use toolkits.
  • Users value the extensive templates and ready-to-use toolkits offered by SupportLogic, enhancing their support experience.
Cons
  • Users often face pricing complexities when bundling SupportLogic with integrated platforms, impacting their overall satisfaction.
  • Users desire missing features like out-of-the-box solutions and intuitive guides for better data analysis.
  • Users find SupportLogic to lack intuitive guides, making data analysis more challenging for newcomers.
  • Users have experienced some non-critical UI bugs that detract from the overall usability of SupportLogic.

What Are Recent G2 Reviews of SupportLogic?

Retently

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.

Average Rating: 4.7/5.0

Total Reviews: 30

How Do G2 Users Rate Retently?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 10.0/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 10.0/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Retently?

  • Seller: Retently
  • Year Founded: 2015
  • HQ Location: Mountain View, California
  • Twitter: @retently
    202 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Medium, 40% Small

What Do G2 Reviewers Say About Retently?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent automation support from Retently, showcasing their dedication to solving complex issues effectively.
  • Users highlight Retently's exceptional customer support, noting their quick responsiveness and willingness to go above and beyond.
  • Users commend Retently for their exceptional customer service, noting their responsiveness and problem-solving abilities.
  • Users highlight Retently's exceptional customer service, praising their responsiveness and willingness to go above and beyond.
  • Users value Retently for their time-saving solutions, effectively resolving issues and enhancing survey processes.

What Are Recent G2 Reviews of Retently?

What Are G2 Users Discussing About Retently?

OPINATOR

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate OPINATOR?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Customer Effort Score (CES): 8.3/10 (Category avg: 8.1/10)
  • Customer Satisfaction (CSAT) Score: 9.3/10 (Category avg: 8.6/10)
  • Net Promoter Score (NPS): 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind OPINATOR?

  • Seller: OPINATOR
  • Year Founded: 2010
  • HQ Location: Madrid, Community of Madrid
  • Twitter: @OPINATOR_CX
    4,976 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 54% Large, 31% Medium

What Are Recent G2 Reviews of OPINATOR?

What Are G2 Users Discussing About OPINATOR?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024