We were planning some changes to our product pages and wanted to understand how a new visitor might approach them. Our team already knows the store very well so an internal review does not always reveal the problems that a first time shopper might face. The synthetic users gave us another perspective. They actually interact with the pages and explain what they are looking at instead of simply giving us an answer at the end. We also liked the option to tune them using selected customer information. It makes more sense when we can explore a shopping experience with audiences that reflect the people who actually buy from us. Review collected by and hosted on G2.com.

I would like more control over the types of shopping scenarios we can create. For example we may want to examine a customer who is comparing several products rather than someone who already knows what they want. Having more control over those situations would make the testing even more useful. Review collected by and hosted on G2.com.

The user testing templates are solid out of the box and their structure is already so good that I just adapt the details without manually filling the details. When i do need something custom then i just describe it and let the tool draft the structure itself. Review collected by and hosted on G2.com.

Would like more templates for the less common study types but the common ones are all there so its not much of an issue for me as its great according to the price of subscription. Review collected by and hosted on G2.com.

We brought in people who already use competing tools by filtering our panel down to that group, and then watched them work through both their current option and ours. Listening to them talk through what they were doing made it clear exactly where old habits kicked in and influenced their choices. You just don’t get that kind of insight from reading reviews of other products. Review collected by and hosted on G2.com.

Narrowing the pool down to users of very specific tools took a few rounds of recruiting. Once I dialed in the filters, though, everything went smoothly. Review collected by and hosted on G2.com.

We had three creative directions and no real way to choose besides internal taste. We put all three in front of real users and listened to them react out loud. Hearing what they noticed first and what pulled them in made the call obvious. Getting the right people for it was quick too since I could narrow the panel down to our actual audience instead of whoever happened to be available. Review collected by and hosted on G2.com.

For pure gut-reaction creative work the session format leans a bit task-heavy. I had to word the prompts carefully so people reacted naturally instead of analyzing everything. Once I figured that out it was fine. Review collected by and hosted on G2.com.

The themes it generates across a big batch of sessions are the thing I lean on most and on top of that being able to just ask a question across all my projects in plain language and get an answer back means I am not rebuilding a custom report every time leadership asks something new. Review collected by and hosted on G2.com.

The theme groupings can be too broad and sometimes blend segments together. I break them down further before anything goes into a report. Review collected by and hosted on G2.com.

The ability to filter by panel members helped me target the very specific audience of people who were already familiar with certain type of software. Observe how they switched from one solution to another and cut out the instances when their habitual actions were revealed was quite simple, giving me an opportunity to show tangible proof of my findings in the roadmap discussion rather than subjective opinion. Review collected by and hosted on G2.com.

None, that would hold me back. Specific targeting only means some additional recruiting cycles, which is quite normal for it. Review collected by and hosted on G2.com.

I mostly use its AI interviews capability which is useful when I need more than short survey responses. The conversational format gives participants an opportunity to explain why they prefer certain products or experiences. Voice conversations also make the research feel more natural for participants who are comfortable giving verbal responses. Review collected by and hosted on G2.com.

Its analysis feature could offer more customization for different research projects. Additional filtering options would make it easier to compare specific customer groups. Review collected by and hosted on G2.com.

The biggest benefit for our marketing team has been getting more detailed answers from respondents. Instead of relying entirely on short survey responses, we can encourage people to explain their opinions in greater depth. The AI-assisted research process also helps reduce some of the manual work involved in preparing feedback projects. Review collected by and hosted on G2.com.

I would like to have more flexibility when customizing certain parts of the research experience. More advanced reporting and visualization options would also be useful when presenting findings to clients and stakeholders. Review collected by and hosted on G2.com.

Hearing someone talk through a pricing page out loud is completely different from reading their survey responses. theysaid helps me catch the hesitation, the moment something does not add up for them, the comparison they are making in their head. None of that shows up in a form. Review collected by and hosted on G2.com.

Nothing that has actually bothered me enough to flag. I had to build my pricing test from scratch since the templates lean usability but that took maybe an extra thirty minutes. For what the tool gives back that is not a real complaint. Review collected by and hosted on G2.com.

What stood out to us was how much more context we could get from open-ended feedback. Respondents have an opportunity to explain their thoughts rather than simply selecting an answer, which can provide a clearer picture of their experiences. The automated analysis is also helpful when reviewing a larger volume of responses. Review collected by and hosted on G2.com.

There could be more flexibility around how findings are presented. Additional reporting and visualization options would make it easier to communicate research results to different internal teams. Review collected by and hosted on G2.com.