# Retently Reviews **Vendor:** Retently **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 29 ## About Retently Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior. ## Retently Pros & Cons **What users like:** - Users praise Retently for their **exceptional automation support** , going above and beyond to resolve issues efficiently. (1 reviews) - Users commend Retently for their **extremely responsive customer support** , providing exceptional assistance and solutions promptly. (1 reviews) - Users commend Retently for their **exceptional customer service** , consistently going above and beyond to assist effectively. (1 reviews) - Users appreciate the **exceptional customer service** of Retently, highlighting their responsiveness and proactive problem-solving abilities. (1 reviews) - Users value the **time-saving support** from Retently, as they swiftly resolve issues beyond expectations. (1 reviews) - User Interface (1 reviews) ## Retently Reviews ### 1. Retently - OUTSTANDING customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Retently?** We use Retently to send out NPS surveys. Everything always works well sending surveys and receiving responses. Where they really shine is in their customer service. They're always EXTREMELY responsive via chat and very helpful. Even with that, we recently had a customer service experience with them where they went above and beyond. We use another vendor's automation to send out and receive responses to some of our surveys. The automation started failing recently. We quickly confirmed that no changes were made by us or by Retently, and we confirmed that the issue only exists when using the automation software. Automation software vendor collected a bunch of info but weeks later, no fix was in sight. Retently had been extremely helpful while the other vendor tried to solve the issue and then took it upon themselves to modify their systems to come up with a creative solution that would allow us to continue using our current automation software and start sending out surveys again! Way above and beyond anything I would have expected, they put a lot of effort into solving a problem that wasn't of their making - thanks Retently! **What do you dislike about Retently?** Our experience has been great, no downsides to speak of. **What problems is Retently solving and how is that benefiting you?** Sending satisfaction surveys, receiving responses, performing customer satisfaction analytics. ### 2. The System and its Support is on very high standard. **Rating:** 5.0/5.0 stars **Reviewed by:** Miha M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Retently?** The system itself and their helpful support. **What do you dislike about Retently?** You have to assess what you need it for. I would need some more functions but we are solving it with Alex. **What problems is Retently solving and how is that benefiting you?** Helping us to get info about guest experience for our services. ### 3. Decent product, But Terrible Service and Lack of Understanding **Rating:** 1.5/5.0 stars **Reviewed by:** Stevan N. | Founder and Chief of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Retently?** As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took **What do you dislike about Retently?** Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. **What problems is Retently solving and how is that benefiting you?** It was meant to collect feedback from our B2B clients on the project experience. ### 4. Expert Advice, Made the Process Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Anneliese G. | Operations Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Retently?** We reviewed about 8 firms before selecting Retently to assist us with our new NPS project. Our onboarding process couldn't have been smoother! I know that NPS is a deceptively simple survey that produces excellent results when the open-ended questions/responses are correctly designed. Daniela took us from our ideal and helped us implement the survey in a very timely manner. She has been such a joy to work with! In addition, the owner, Greg, was involved in our initial conversations and has been very responsive and helpful in setting up our accounting properly. The results we have already received (in 2 weeks since our official launch) have been overwhelming, mostly positive, and helpful. The analytics have been designed to provide our leadership the information they are looking for from our clients. We plan to expand our survey program over time, and I am looking forward to that experience as well! **What do you dislike about Retently?** I really don't have much to say that I dislike. I am aware that the firm's employees are physically spread out, and I had concerns about how that would affect responsiveness. I am delighted to report that this has never been an issue. Every single person (except an initial salesperson who left the firm) has been extremely responsive. In fact, when that salesperson left the firm, I received a timely follow-up from the firm's owner, helping me get my questions answered. I have had nothing but positive experiences with the firm. **What problems is Retently solving and how is that benefiting you?** At the beginning of the year, our leadership team set a goal to get current, actionable feedback from our clientele. We ran a survey in 2016 that had many questions, and our response rate wasn't the best. With the current round of surveying, our team wanted to be able to gather feedback and take action on any neutral or negative feedback. So far, the program is working better than even our Retently consultant, Daniela, expected, and we couldn't be more pleased! ### 5. Flexible, easy to use, great integrations and even better knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Carl (Karlos) B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Retently?** The interface is very clear and easy to navigate and the reporting dashboard makes it easy for me to communicate with other senior stakeholders what our current NPS score is. I love the integration with Hubspot which I've been able to further extend via Zapier to suit our particular business requirements. Best of all, I like that whenever I've got a question about the tool, or NPS best practice in general, Retently have a knowledge base article covering it - and they are usually among the first results in Google search too - or if they don't, their customer support team is only ever a live chat message away. **What do you dislike about Retently?** I've only hit two snags with the tool, neither of which are that big of a deal. Firstly, I wanted to be able to send a very basic NPS nsurvey email, without all the HTML. This wasn't possible within Retently - you have to use their templates which can't easily be customised to this degree - however, you can still create an email like this using HubSpot or other email provider that the tool integrates with, so I could still achieve the desired result. Secondly, I had hoped for a live 'widget' that I could embed on our website to show our current NPS score in an honest way, like you can get for G2. This doesn't exist within Retently, but their customer service team passed on the suggestion to the product team, so it might happen in the future! **What problems is Retently solving and how is that benefiting you?** Retently helps us to understand customer sentiment at various stages of the customer lifecycle. This helps us to determine where our team is succeeding - so we can celebrate that success and recognise those employees that are going above and beyond - and where we need to look for improvements so that we can improve the experience for our clients. Ultimately, it is one of a number of initiatives that underpins our desire for continuous improvement and business excellence. ### 6. Awesome app & support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jelena I. | Digital marketing expert, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Retently?** Our company has been using Retently for a while now, the app works great, BUT it is the support that is fantastic! Quick, detail-oriented, very helpful. **What do you dislike about Retently?** no thing so far. Everything is for more than 5* **What problems is Retently solving and how is that benefiting you?** we use automations for our longer list of user, and we like it ### 7. Retently has given us the insight needed to evaluate the services we are offering **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Group Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Retently?** Ease of use and simple reporting. The Basic license we have is enough to get us going for now. Once we have a more established setup and adoption I would increase the license to get more useful features. **What do you dislike about Retently?** The only thing I dislike is when reporting on feedback tags, it doesn't always match up the NPS dashboard for that month. Also, clicking on 'view more' takes you to the reporting screen and then you have to reinput all the filters again. **Recommendations to others considering Retently:** Retently does what it says on the tin. I reviewed a couple of products and this one was simple to demo and then implement. It has been a game-changer in reporting on our current services being offered to our customers and offering feedback back to the teams supporting our clients. The options in which we can get surveys out to customers are great and the email NPS scoring is simple for our customers to use. **What problems is Retently solving and how is that benefiting you?** Evaluating the services offered and the customer feedback loop was something we had missing for some time. The reporting I get back from Retently has made a huge difference in how we report back to companies and has helped input and prioritise our continuous service improvement plan. It also plays a part in rewarding the team as feedback about the agents working on tickets is adequately as important as getting feedback on the service. The team feel more empowered and know they are doing a good job. ### 8. Retently is so user friendly and the customer service is excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Abbe W. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2022 **What do you like best about Retently?** I originally reviewed several products offering the same or a similar solution. I found Retently the most user friendly experience. **What do you dislike about Retently?** I would like to be able to export data more simply with the package we have but don't think we can. **What problems is Retently solving and how is that benefiting you?** It's proving us with valuable customer feedback. ### 9. Easy to use, easy to view data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Retently?** We use Retently for our bi-annual Net Promoter Score surveys and find that it facilitates this survey in a simple and practical way. We haven't really used other tools to see how it rates against other potential NPS survey tools. **What do you dislike about Retently?** One challenge is getting the data right at the start of the survey to make sure we can drill into data insights once the NPS results come through. Some suggested templates for common use of the tool would be useful to less mature organisations to gain value from Retently's experience and knowledge. **What problems is Retently solving and how is that benefiting you?** Retently provides data visualisation tools for our survey data and makes the data analysis more efficient than someone fiddling in a spreadsheet or presentation slides. ### 10. Simple tool for powerful insights **Rating:** 4.5/5.0 stars **Reviewed by:** Jake A. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Retently?** Retently's value is its simplicity and ease of use while delivering high-value insights. It was incredibly easy to get set up and start collecting our user's ratings and feedback quickly. They have a high-touch support team and transparent product team, which I appreciate as well. **What do you dislike about Retently?** I haven't found anything to dislike about Retently. Keep it up! **What problems is Retently solving and how is that benefiting you?** Helping us collect consistent insights and data on what our customers think of our products, and providing easy-to-read reports and simple analytics to uncover opportunities for improvement. ### 11. Easy to navigate, great for cross-functional communication and awareness **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Retently?** Easy to use filters, lay out is simple and clear **What do you dislike about Retently?** Can't think of anything at this time! Thanks **What problems is Retently solving and how is that benefiting you?** Gathering NPS survey data from customers into a single program; from there we review, analyze, and solve ### 12. Very Happy with Retently for customer survey work **Rating:** 5.0/5.0 stars **Reviewed by:** Clary F. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Retently?** Retently is a very easy to use software **What do you dislike about Retently?** for surveying customers. We have it set to send using a trigger from our CRM through Zapier and it is set to send twice over a period of a few days leading to a high response rate and useful information for us to continue to improve and serve our customers well. **What problems is Retently solving and how is that benefiting you?** The automation of customer surveys and data aggregation. ### 13. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Retently?** It is an easy platform to use. You can also have information sync from your CRM and connect to different data points. **What do you dislike about Retently?** If you need more than 10 surveys, you will have to pay an additional price. It would be great if it was unlimited surveys. **Recommendations to others considering Retently:** Nothing **What problems is Retently solving and how is that benefiting you?** Nothing at this point. ### 14. Easy to use, plenty of features, documentation and fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Eva S. | Client Success Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Retently?** I hardly ever get this passionate about software, but Retently has blown my mind. It's super easy to use, it takes no time to configure a campaign and launch it. The interface is well-thought and intuitive, very different from other clumsy survey tools out there. I found that Retently has the best out-of-the-box survey design that works well on mobile and desktop. It has also a ton of features that make the surveys highly customisable and powerful. I've been finding their documentation and content extremely helpful, it answered every question I had and guided me through some extra features I could use that I didn't know about. It also integrates with so many apps. Lastly, their support is on point. Alex is always really fast and incredibly detailed when helping me. **What do you dislike about Retently?** Nothing - everything so far has been great **What problems is Retently solving and how is that benefiting you?** Understanding what customers think of our product and service ### 15. Easy setup and automated Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Retently?** Retently was easy to set up for various feedback campaigns and allows us to keep a database of the feedback with relevant dashboards. **What do you dislike about Retently?** The only thing I dislike is the flexibility on questions for the surveys and order. I would like to add additional questions that don't pertain to the scoring. **What problems is Retently solving and how is that benefiting you?** It solves the problem of collecting client feedback in an organized and easy to fashion. ### 16. Simple and cost effective way to obtain feedback from your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Louise M. | Director of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Retently?** Easy to integrate with other systems and link results to data points in core business systems **What do you dislike about Retently?** It's not that intuitive although the knowledge base is quite good so that helps **What problems is Retently solving and how is that benefiting you?** Understanding the features of our product that our customers most like and dislike ### 17. Great product, great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Senior Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Retently?** We use Retently for NPS surveys. The product offers easy-to-run standard methods for survey campaigns, but it is flexible enough that we can customize our plan. Survey results are clear and easy to understand. The data can be tagged, filtered, and exported. No matter what specific questions I'm asked about the data, Retently gives me a way to find the answer. They also offer an embedded chat that is answered quickly. I don't have to leave a message or work my way up through support tiers. I get the info I need right there, right away. **What do you dislike about Retently?** The product is easy to understand, but I did need clarification occasionally. The documentation is good and the support is great, so ultimately this isn't an issue. **What problems is Retently solving and how is that benefiting you?** Sending and analyzing NPS surveys. ### 18. Fast and easy NPS tool // works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about Retently?** Easy to setup; all the details covered by the tool **What do you dislike about Retently?** We don't use it to the max - which is more our issue than a problem with retently **What problems is Retently solving and how is that benefiting you?** Solved the NPS questionnaire plus reporting ### 19. Retently is a great tool with amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Denae F. | Customer Success Manager **Reviewed Date:** August 13, 2021 **What do you like best about Retently?** Retently's customer support is some of the best I've experienced. Not only do they respond quickly, their answers are thorough and often customized for my exact issue. They take the time to go above and beyond to ensure we're utilizing their tools to their fullest capacity. **What do you dislike about Retently?** I've found nothing to dislike about this product **What problems is Retently solving and how is that benefiting you?** I appreciate being able to understand better what our users' experiences are and to test out different messaging with them. ### 20. Efficient way to get NPS scores **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Retently?** Fairly easy to use and has lots of customizations available. Can rely on Retently for HighTech/Low Touch customer segments. The cost is pretty good compared to the market. Support is readily available and helpful. **What do you dislike about Retently?** The integrations can use some work. I try to integrate with Intercom but it's not so smooth. I end up manually importing contacts. **What problems is Retently solving and how is that benefiting you?** Let's me get a pulse on my customer satisfaction. It helps me connect with customers who are not happy. Saves me time reaching out to each customer checking in. ### 21. Great customer service and support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Retently?** Retently's customer support is fantastic. They have a rapid response time and don't hesitate to get the right people on a call to help their customers succeed. The platform itself is primarily intuitive and gets the job done to help with NPS implementation and programming! As someone who helped implement, but wasn't the primary user, I appreciated the ease of integrating the tool with other platforms like Intercom. **What do you dislike about Retently?** I don't think it's always easy to navigate the product and find the data that you need from each type of report. That could be more intuitive for the user. **What problems is Retently solving and how is that benefiting you?** I use Retently as a marketer to see how customers are enjoying our platform and learn more about their insights. It is helpful to see their feedback in an organized way and leverage that data where needed. ### 22. Probably one of the best products we have ever purchased. Zero regrets **Rating:** 5.0/5.0 stars **Reviewed by:** Evan C. | Head of Customer Service & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Retently?** Everything about Retently is amazing. When we first signed up it was rather limited in terms of features but the Dev Team at Retently work hard and have continued to push out updates and provide changes based on feedback. The design is clean and easy to understand. Set up was incredibly easy and we were up and running within hours. Support has been fantastic. And whats more, it is incredibly affordable. Strongly recommend. This is a fantastic product. **What do you dislike about Retently?** There is nothing I dislike about Retently. It is fantastic. **Recommendations to others considering Retently:** I initially overlooked Retently because I had not heard of them before. This was a mistake. Ignore the bigger companies and look at Retently. You won't be disappointed. It's fantastic. **What problems is Retently solving and how is that benefiting you?** We managed to continue our NPS Program and expanded it to CES and CSAT with ease. ### 23. Happy Retently User **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah S. | VP, CX **Reviewed Date:** July 17, 2021 **What do you like best about Retently?** The client support has been incredible. Super easy to set up and user friendly. **What do you dislike about Retently?** The integration with Salesforce isn't as smooth and intuitive as I would like. **What problems is Retently solving and how is that benefiting you?** Understanding our client's experience with our team. ### 24. Comprehensive Product, with Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Retently?** The support and guidance from the Retently team trumps any other experience **What do you dislike about Retently?** The product is a tad layered - where some of the core features are were a bit difficult to find at first without the help of the team - but easy to use once you get familiar. **What problems is Retently solving and how is that benefiting you?** With Retently, i am able to come full circle with our NPS strategy, from sending different surveys out when needed, continuing to get the temperature of our customers, deliver insights to our team, as well as getting in touch with our customers to ensure that we are exceeding their expectations ### 25. Retently is the perfect NPS software solution for us **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Retently?** I have evaluated many different NPS software provider and Retently already there was my favorit and I never regretted my choice! We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up with fully customizable templates (language, brand, texts) and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. It has a cool dashboard with instant access to all NPS results and different segments. They improve and add usefull features on a frequent basis, which makes it even more fun to work with! In short: Clean & easy UX, many features but simplified and not overloaded, perfect fit for our use case, fully integratable with all tools that you need, fast and perfect customer support (instant live chat & email), freedom in template design & customization, good pricing ... **What do you dislike about Retently?** So far nothing, everything works smooth and nicely. **What problems is Retently solving and how is that benefiting you?** We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up with fully customizable templates (language, brand, texts) and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. It has a cool dashboard with instant access to all NPS results and different segments. They improve and add usefull features on a frequent basis, which makes it even more fun to work with! ### 26. Great software, with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Retently?** Lots of features to create NPS surveys, and a great customer support **What do you dislike about Retently?** So far everything is fine, nothing to complain **What problems is Retently solving and how is that benefiting you?** Creating NPS surveys, their tools allow to quickly create surveys and get feedback from my customers ### 27. Best product for NPS with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Toby M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Retently?** Good product, easy to integrate, great CS **What do you dislike about Retently?** clunky at times, bugs at times, fine otherwise **Recommendations to others considering Retently:** Really solid NPS tool, with great integrations and multi-language support. Does what it says on the tin for a reasonably good price compared to others. **What problems is Retently solving and how is that benefiting you?** NPS surveys, integrates with Intercom ### 28. Great NPS Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun H. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Retently?** I like the ability to sort and export feedback easily **What do you dislike about Retently?** Setting up the campaign had a lot of clicks and it wasn't always clear it had saved, but I got through it **What problems is Retently solving and how is that benefiting you?** Getting honest and quick feedback from some of our oldest clients, and the biggest benefit is the knowledge of how we score by industry ### 29. Great NPS measure platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alex P. | Customer Succes Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Retently?** Cool care team; integrations with messaging platform (like intercom, slack) **What do you dislike about Retently?** There are zero dissadvantages. Product works pretty well and support team can help you with everything **What problems is Retently solving and how is that benefiting you?** Customers engagement, net promoter score measuring ## Retently Discussions - [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) - 1 comment - [View Retently pricing details and edition comparison](https://www.g2.com/products/retently/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A56%3A33+-0500&secure%5Bsession_id%5D=c3f090af-37eb-49e2-82b1-859203b553b3&secure%5Btoken%5D=93f2024a23247250bd54ef03ee601985d2dc3e152a8b4db25e7359882e8a2eea&format=llm_user) ## Retently Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Retently Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,177 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews)