# CallidusCloud Clicktools Reviews **Vendor:** SAP **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 66 ## About CallidusCloud Clicktools SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value. ## CallidusCloud Clicktools Reviews ### 1. Clicktools at its best! **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket D. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** Clicktools is a great software for syncing surveys with Salesforce. It has great features of capturing field information as hidden questions, and then sync it to Salesforce. Reports are awesome, and running through individual questions are great features. Best part I like is if there is an error, it details out all the information. Absolutely, best tool to use! **What do you dislike about CallidusCloud Clicktools?** Nothing that I dislike about Clicktools. However, it would be great if the storage limit can be exceeded so that we dont have to delete surveys on a frequent basis. Also, if the UI can be enhanced, with new additional features, such as filtering out specific fields during scheduling reports which would allow not to export a whole list of fields that might be unnecessary. **Recommendations to others considering CallidusCloud Clicktools:** Great tool to use! I would definitely recommend others to choose this tool as it serves all required features for the business requirements. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We send client support and Client visit surveys to the clients to capture the feedback of the service provided. When the survey is filled out by client, Clicktools is able to create those surveys and tie back to the parent record appropriately. ### 2. Technical Survey Tool for Salesforce Pros **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about CallidusCloud Clicktools?** I like the ability to integrate with CRMs such as Salesforce. The ability to sync survey results to the CRM made Clicktools a sophisticated tool compared to other platforms designed to be used on their own. **What do you dislike about CallidusCloud Clicktools?** I dislike the outdated user interface. Connecting to a could make the survey send process a bit complicated. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** By using Clicktools, we were able to collect data from clients and store it in our CRM. The data was kept organized and reliable. Having it in the CRM made working through cases easier, and it was easier to report figures to clients. ### 3. It does what it is supposed to. **Rating:** 3.0/5.0 stars **Reviewed by:** Kiyoshi K. | Salesforce Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about CallidusCloud Clicktools?** The integration with Salesforce is excellent. Nothing beats seamless communication between platforms. **What do you dislike about CallidusCloud Clicktools?** Building new surveys isn't the most user-friendly. Their UI is clunky, it isn't pretty, and the end result feels lacking in terms of design. **Recommendations to others considering CallidusCloud Clicktools:** Keep shopping. There are plenty of other options out there that just look better and the interface is just more intuitive. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We use Clicktools to send out surveys to Account Executives when our Sales Development Representatives make meetings. We are looking for continuous feedback on our meetings to ensure that we are on the right track and setting meetings that our Clients actually care about. ### 4. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Alicja H. | Senior Business Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2017 **What do you like best about CallidusCloud Clicktools?** Great tool that sells its value itself; has both the flexibility and options to easily meet business requirements. It is easy to use for new ones, yet has the options to expand on complexity for admins. **What do you dislike about CallidusCloud Clicktools?** The market in customer feedback is ever changing, thus it would be great to see the product in more of an ever evolving state, based on customer feedback. This will keep customers invested and more whiling to provide feedback if visible action is being taken. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Streamlining all customer facing surveys through the enterprise survey tool. Marketing now has a clear picture of what our customers are saying since they have one place to look to. They can also make better decisions on when to ask our customers for feedback based on their engagements. ### 5. Powerful tool with a steep learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** The tool is generally competent in sending surveys. We have integrated it with some custom Salesforce objects so that responses are automatically pushed into Salesforce, enabling reporting. Our surveys are multilingual. We like the scheduling feature and the ability to send reminders to recipients who have not responded yet. Very good support from Customer Success team. **What do you dislike about CallidusCloud Clicktools?** The learning curve for the tool is surprisingly high. The user interface needs a lot of work. For example, it is not at all obvious how to create internationalized subject lines in outbound email; and to re-run a report, you have to run through the report designer wizard and not change any settings, and the report re-runs when you reach the end. Due to these issues this is one of the only tools that IT holds close to the vest - we discourage business users from using the tool directly, preferring that IT implement their survey. Designing surveys can be difficult to meet what may seem like basic business requirements. List management features are difficult to use, making it hard for us to manage unsubscribes from survey to survey. We lean on our Customer Success rep a lot for guidance on how to achieve what we need to achieve. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Integrated our NPS process so we can not only track NPS by individual respondent in Salesforce, but also measure response rates. ### 6. CallidusCloud CX - Simplify Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2017 **What do you like best about CallidusCloud Clicktools?** Integration with Salesforce.com has completely simplified our process for understanding and following up on customer feedback. Customer responses are now automatically linked to the Case, Contact, and Account! **What do you dislike about CallidusCloud Clicktools?** The only negative to our solution is that it requires configuration within SFDC when we have new requirements. However, that is not caused by CallidusCloud CX ... so, I can't count that against them. **Recommendations to others considering CallidusCloud Clicktools:** Plan ahead, make sure you understand your requirements before jumping into integrated design **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We used to use an online survey tool, then we would have to manually try to determine which Case, Contact, and Account the feedback was related to. It was a lot of unnecessary manual effort - and very difficult to stay on top of. Now, we have automated linkage of the feedback to the source ... and easy reporting within the interface ... or directly within SFDC! ### 7. Complex but clever with great customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2017 **What do you like best about CallidusCloud Clicktools?** The analysis reports and the integration with Salesforce once you get the hang of it **What do you dislike about CallidusCloud Clicktools?** I think the navigation is a bit fiddly. It's annoying that you can only get to certain parts by clicking through a process, but I do like the top bar that lets you change which survey you're viewing once you're in a particular section **Recommendations to others considering CallidusCloud Clicktools:** Stick with it if you're finding it confusing as it is a great tool. Ask questions if you're stuck, customer service is excellent. Shout out to JP and Martin who deal with all sorts of stupid questions and even set up GoToMeetings or live chats to walk me through things I can't get my head around. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** None really. We've been able to accurately send out hundreds of tailored forms to our audiences. It's great ### 8. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2017 **What do you like best about CallidusCloud Clicktools?** We use Calidus cloud click Tools app in our organisation for integration of our surveys and Salesforce as we keep the track and details of each persona/account that left us feedback and we monitor closely all this data and insights that help us to identify improvements have to be done. **What do you dislike about CallidusCloud Clicktools?** I have various improvements suggestion as iover the time period that we use this app we identified following gaps: - first of all, we would've integrated survey into close case e-mail templates in Salesforce however due to various limitations this is not possible now - the survey layout to be changed easier and more flexible than now - analysis within clicktools looks not very flexible - export for the bunch of surveys to be done easier **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** we're waiting for more details on gamification ### 9. Great Survey Tool for Salesforce.com **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph S. D. | Process Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** The easy and quick integration with Salesforce.com is great. ClickTools makes it easy to map fields corresponding to survey results to make changes. **What do you dislike about CallidusCloud Clicktools?** Limited in many ways. Cannot fully customize the look and feel of the survey. I would like if you could fully customize the background, add full screen pictures, and generally more advanced GUI options. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We are solving our business problem of having a complaint management process. CallidusCloud CX and ClickTools allows us to interact with our customers and hear what they have to say. ### 10. CSAT/NPS Survey Use Case **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2017 **What do you like best about CallidusCloud Clicktools?** I like the user interface as well as the ease of mapping to Salesforce in order to capture results. Being able to use merge fields in the links in order to capture the record details from salesforce into the responses is also a big plus. **What do you dislike about CallidusCloud Clicktools?** The only thing I wish we could do a bit easier is to customize the layout of the survey that a customer receives without having to do any CSS or coding. For example, being able to see the layout and being able to click and drag things around would be awesome. It is not missions critical, but it would be a nice add-on. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We use this for tech support/customer service case follow up, NPS scores, Customer Satisfaction, as well as polling internally when we are looking for feedback. Another way in which we use clicktools is for web to lead creation in Salesforce. ### 11. Great Feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin P. | Project Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2017 **What do you like best about CallidusCloud Clicktools?** Simple user friendly features like editor interface, CSV data export, the new API, deployment, reminders, Contact list. Actions, which gives the flexibility to do more. Advance features allows customization using CSS and Javascript. **What do you dislike about CallidusCloud Clicktools?** cannot group contacts, cannot filter/sort contacts using custom fields. export individual responses in PDF. **Recommendations to others considering CallidusCloud Clicktools:** Please improve the contact management and this would be the perfect feedback tool to use. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Very scalable, standardize our survey procedures, increase the responses of our surveys without a single complain from survey respondents. ### 12. Clicktools review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** The integration with Salesforce CRM is reliable and fairly simple to set up. **What do you dislike about CallidusCloud Clicktools?** The user interface isn't as intuitive or robust as other survey platforms on the market. Also, Clicktools is lacking integration ability with other platforms, such as Salesforce Marketing Cloud (formerly, Exact Target). **Recommendations to others considering CallidusCloud Clicktools:** If you need deep integration with other software, it may not be the best tool for your needs. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Transferring survey data to our CRM so we have visibility across the company. ### 13. Functional clever user friendly application **Rating:** 4.5/5.0 stars **Reviewed by:** Julia B. | Administrator, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2017 **What do you like best about CallidusCloud Clicktools?** How many different things that you can do with it, some which are client based and some user needs. **What do you dislike about CallidusCloud Clicktools?** Nothing comes to mind, a good support team, if anything we probably don't use all of the functions **Recommendations to others considering CallidusCloud Clicktools:** Very user friendly and intuitive. Excellent support team **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We predominanntly use it to gather information from applicants who are applying for grants, we also use it for events. Very helpful ### 14. An excellent tool to know customer feelings and loyalty. **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica M. | Supervisor CAT, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about CallidusCloud Clicktools?** Easy survey design. Integration with salesforce. Language selection available. Frequent webinars to get maximun use of tool. Information about bounces, Easy contact information edition. **What do you dislike about CallidusCloud Clicktools?** Can not mix results. Restrictions in graphics, for example we can not know how many times a customer answer a survey in a period of time and its scores. We can obtain the report and then process it, but will be great to have the possibility of get it from clkicktools. Period to get **Recommendations to others considering CallidusCloud Clicktools:** An excellent and complete tool to know your customers loyalty and feelings in few steps. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Get information of customers about things should be improve and stablish process to do that. Identify riks and go forward ### 15. Easily allows configuration and adaptive changes with little effort! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2017 **What do you like best about CallidusCloud Clicktools?** The simple configuration options with layers of complexity for dynamic and impressive results. **What do you dislike about CallidusCloud Clicktools?** The lack of an ability trigger actions in the tool based on a survey being sent. We'd love the addition of updates in SalesForce information to be mapped at the time an email is sent instead of only when completed. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We are able to dynamically adapt with little effort with our surveys and maintain a better communication with our customers. ### 16. Solid survey program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2017 **What do you like best about CallidusCloud Clicktools?** It's very intuitive. Finding and fixing problems is generally pretty straightforward, and when I needed help, tech support was very responsive. **What do you dislike about CallidusCloud Clicktools?** There's no way to link a bunch of respondents together under someone else - like a broker - and send the survey to the broker to complete on behalf of the respondent. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Online completion of something that used to be done on paper and transcribed. It has saved so many man-hours. ### 17. The experience was great **Rating:** 4.5/5.0 stars **Reviewed by:** Kirubakaran S. | Senior Consultant, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2016 **What do you like best about CallidusCloud Clicktools?** Easy integration with Salesforce. The time to setup the survey is quick. Mapping is easy. **What do you dislike about CallidusCloud Clicktools?** Capability to customize look and feel of survey. Business users find it difficult to create new survey as we have customized surveys as per company guidelines. Survey criteria is all maintained in Salesforce. Need feature to have all logic in Clicktools itself. As we are storing all surveys in Salesforce, the reporting capabilities of clicktools is of no use for us. We don't have proper tutorials or help guides to setup survey when we started with this product. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We are sending surveys post resolving a HR query from employees. We get insights to serve customer better. ### 18. Great tool making Force.com integration easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Mark A. | Force.com Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** It's easy to integrate with Force.com and see errors being received if not syncronising **What do you dislike about CallidusCloud Clicktools?** Deployments are not environment specific **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Customer feedback and NPS with Surveys ### 19. Does the job nicely **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** I find it helps keep the results of our surveys organized **What do you dislike about CallidusCloud Clicktools?** No real complaints to be honest, it is a good solution to problems we were having before we started using this **Recommendations to others considering CallidusCloud Clicktools:** I believe this is an excellent solution **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Works far better than afterthought solutions that are part of our other software, as a dedicated solution it is full-featured ### 20. User friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Supermarkets | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** Survey reporting is easy. Users can build reports and set up reporting within the tab. **What do you dislike about CallidusCloud Clicktools?** Wish reporting could be done natively in SF. Sometimes it can be difficult to create reports in the app and distribute to users not using the app. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Sending customer surveys. We are able to concentrate on customer satisfaction instead of just pushing cases through. ### 21. Clicktools is easy to use and has helped us to manage our customer satifaction! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2016 **What do you like best about CallidusCloud Clicktools?** The interface is easy to use. We are able to send reports out quickly and the integration with Salesforce has made tying satisfaction to sales goals simple and effective **What do you dislike about CallidusCloud Clicktools?** I would like to see more features in the reports such as ability to edit more of the reporting and get a net promoter scoring model **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We used clicktools internally recently with an IT partner to create a ticketing system where we can guide our employees to the right answer as well as log a ticket in both our internal system for triage as well as the vendor's system via email. This helped with both self service and in getting the vendor the right information in their ticket with a number and time to call as well as a better description of the issue. ### 22. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Manglesh S. | Salesforce Analyst, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** Max Lidster have helped a lot to map survey with Salesforce. There is no issues after setup was created. It seamlessly synchrozing with Salesforce. **What do you dislike about CallidusCloud Clicktools?** I am expecting it do everything from Salesforce but, I have to login to different portal. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Max Lidster have done the fantastic job and it's working as expected. ### 23. Excellent Survey Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** Ease of survey creation. The system is so easy to use, and it requires no web development to get a survey off the ground! **What do you dislike about CallidusCloud Clicktools?** Nothing honestly. So intuitive! Thank you for an excellent experience! **Recommendations to others considering CallidusCloud Clicktools:** Remember that syncing to Salesforce takes time because Salesforce is a data beast. CallidusCloud makes it as easy as they can! **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We're able to accurately measure NPS and CSAT and sync this data to Salesforce for our entire company's review. With this data capture, we're able to realize our actual customer Pulse. ### 24. It was very helpful with the survey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2017 **What do you like best about CallidusCloud Clicktools?** It was very easy to integrate with Salesforce & easy to map the fields **What do you dislike about CallidusCloud Clicktools?** There is no individual checkbox in the tools (design). It was little difficult to map it to salesforce. In salesforce we need to change it to Dropdown **Recommendations to others considering CallidusCloud Clicktools:** Yes would recommend **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Integration Of Salesforce with Clicktools to send the surveys out & get the results back into salesforce. this makes it easy for creating new contacts in salesforce ### 25. Good survey software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2017 **What do you like best about CallidusCloud Clicktools?** I use Clicktools, Callidus' survey software. It's easy to use and has good functionality covering survey design, presentation and deployment. **What do you dislike about CallidusCloud Clicktools?** Certain aspects of the tool aren't especially intuitive so calls to Support are required from time to time. Those calls are usually dealt with in a prompt, professional manner. **Recommendations to others considering CallidusCloud Clicktools:** A good working knowledge of Salesforce is not required but recommended. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Deployment of customer and prospect surveys with data flowing into Salesforce. ### 26. Clicktools review **Rating:** 3.5/5.0 stars **Reviewed by:** Simone T. | Site Selection Specialist, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2017 **What do you like best about CallidusCloud Clicktools?** Report generator is excellent for the review of surveys **What do you dislike about CallidusCloud Clicktools?** need a easier interface, data extraction more easy going **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** report generation for overview for my job ### 27. ClickTools - can't be beat for ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2017 **What do you like best about CallidusCloud Clicktools?** Ease of use! It's very easy to set up different types of surveys and launch them immediately. **What do you dislike about CallidusCloud Clicktools?** Answers get cut off - survey participants should be warned that they're running out of space. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Benefits: allows for multiple types of survey questions across multiple language platforms. Updates instantly and easily. ### 28. Works great with SalesForce **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua H. | Senior Financial Systems Admin / Analyst / Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about CallidusCloud Clicktools?** It's available in the SFDC app exchange and integrates well, helping us especially with our customers. We also use it internally, making it easy to connect with actual employees **What do you dislike about CallidusCloud Clicktools?** Not much to dislike, but if I'm to contrive something, perhaps an even tighter integration with SFDC that would make it feel more native. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Generating satisfaction surveys for external and internal customers. Tight integration (direct connection) to customer and employee records. ### 29. Still my favorite tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | Senior Manager, Salesforce Application, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2016 **What do you like best about CallidusCloud Clicktools?** It's so easy to use! I am not a programmer by any means, but I do have a passion for creating workflows and logical, user-friendly forms. While I bought Clicktools because of the survey capabilities, I have actually used it for even more-- including call scripting. I could use Salesforce.com data to render a different script based on where a lead was in their qualification process. It made my reps' job so much easier! **What do you dislike about CallidusCloud Clicktools?** Sometimes it's a little cumbersome to map back to certain field types in Salesforce. For example, I like to use a scale of 1-10 for NPS score and use a drop down or radio button, but I want to map back to a number field in Salesforce in order to calculate average scores. (Maybe I'm just doing this the hard way!) **Recommendations to others considering CallidusCloud Clicktools:** Just get it. It's awesome! **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** CSAT Surveys after closing tickets, call scripting, lead form ### 30. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about CallidusCloud Clicktools?** The tool is very dynamic and connects well to Salesforce. We use it for automated and manual survey sends. **What do you dislike about CallidusCloud Clicktools?** There was a bit of a learning curve. I have used a number of tools like this and it's in the middle for the learning curve. **Recommendations to others considering CallidusCloud Clicktools:** It's dynamic but make sure it's setup correctly to connect to your crm. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Automated NPS. Immediate survey send based on changes to data. ### 31. Using for surveys, works in most cases **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2017 **What do you like best about CallidusCloud Clicktools?** cross tabbing is easy to use and Shows quickly relationship between variables **What do you dislike about CallidusCloud Clicktools?** Charts in pdf or Excel are not optimal for data **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** pricing and Business surveys ### 32. Clicktools is a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about CallidusCloud Clicktools?** Their technical support is great. They are very knowledgeable and quick to respond should you have any issues with their platform. **What do you dislike about CallidusCloud Clicktools?** The user interface can take a bit of getting used to. Once you become familiar with where everything is it's much easier to use. **Recommendations to others considering CallidusCloud Clicktools:** Don't hesitate **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Deployment of surveys to our customers via closure of support cases. ### 33. A little difficult to manager **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about CallidusCloud Clicktools?** Its a great product but not super user friendly. Especially if you have it synced within Salesforce. I spend a lot of time going back and forth from one group to the other...Clicktools says reach out to Salesforce...Salesforce says reachout to Clicktools...can be frustrating at times.... **What do you dislike about CallidusCloud Clicktools?** Not really user friendly have to contact customer support for almost everything you need to do...documentation isn't the best **Recommendations to others considering CallidusCloud Clicktools:** Make sure you create plenty of documentation **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We use it for Customer Care surveys... ### 34. Clicktools **Rating:** 4.5/5.0 stars **Reviewed by:** Tella J. | Operations Specialist, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2016 **What do you like best about CallidusCloud Clicktools?** Easy to use system with plenty of detailed instructions customer friendly not to complexed **What do you dislike about CallidusCloud Clicktools?** Mat need to add more information in some areas pretty basic information and instructions for such a great tool. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Process improvements ### 35. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2016 **What do you like best about CallidusCloud Clicktools?** Our company has been a prominent user of Callidus, Clicktools being one the programs, and has been great for us. It has great integration measures for a CRM and allows for great reviews and feedback! **What do you dislike about CallidusCloud Clicktools?** Further expansion of clicktools amongst more platforms **Recommendations to others considering CallidusCloud Clicktools:** If you have the money, go for it~ **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Allows our company to become better where need be ### 36. Best survey app integrated with Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Tanya G. | Director, Monitoring & Evaluation, International Trade and Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2015 **What do you like best about CallidusCloud Clicktools?** Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with SF. Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important. User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency. **What do you dislike about CallidusCloud Clicktools?** Data import feature stopped working after the most recent round of upgrades. We often do benchmarking and need to merge surveys done by partners using other applications. We used to be able to upload our own historic or third party data for a quick merge of survey results into Clicktools to run an automatic report. Now we cannot do it even with the survey results downloaded for archival purposes from Clicktools itself in the import format. It has been months since I have raised this case and still no resolution. It will also help to be able to download all response sets as they are without aggregation and without opening/downloading each survey response separately. **Recommendations to others considering CallidusCloud Clicktools:** There are plenty of cheaper alternatives. However, they do not have a comparable Salesforce integration. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Clicktools is used across the whole organization to collect our clients and other stakeholders' feedback on our services, conduct internal staff surveys, and gather benchmarking data in the sector that we operate in. Since Clicktools is integrated with Salesforce we automated record creation. It helps improve project management since the feedback collected by Clicktools can be automatically imported into our CRM, and further visualized through Salesforce dashboards. ### 37. Simple & Effective Integration with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas P. | Director IT, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2015 **What do you like best about CallidusCloud Clicktools?** Clicktools is easy to integrate with salesforce and you can do so very quickly. Creating questions, if then logic, and other more complex survey requirements are all able to be done. Ability to customize look and feel of surveys to match our brand. **What do you dislike about CallidusCloud Clicktools?** Administrative user interface can be a bit confusing, but there are plenty of knowledge articles available. They have also made some changes recently that make this a lot better. There are many options on how to get the data out of the system, but I often get confused as to how to use the reports and queries. I usually just export to excel, or report on the data from Salesforce. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We have used clicktools to evaluate Net Promoter Score and Customer Satisfaction (CSAT) on support cases and our products. We were able to roll out these surveys very quickly by integrating it with Salesforce and Marketo. We have regular reporting and analysis on our NPS and CSAT metrics. This has enabled us to tune our customer support workflows and get input on our product and free trial processes. ### 38. Great Product easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Lead Salesforce Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2016 **What do you like best about CallidusCloud Clicktools?** Seemless integration with Salesforce Pre set functionality and ascthetics installed within the package **What do you dislike about CallidusCloud Clicktools?** Nothing so far - the implementation was a little hard but the support offered was fantastic **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Net Promoter Score Customer Satisfaction Feedback ### 39. Sophisticated Yet Simple To Use **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | VP, Sales & Marketing, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about CallidusCloud Clicktools?** Really easy to create complex surveys which looks simple to the user. Drag and drop environment. Great reporting too. The forms sit within our landing pages but look entirely like our own. Integrates seamlessly with Salesforce.com. Nice routing function too for more complex questionnaires. **What do you dislike about CallidusCloud Clicktools?** Admin could be more user-friendly, but not really a problem once you're used to it. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We could create surveys and forms on our own landing pages (using our own URL's) really quickly. Very flexible to change questions on the fly to suit the needs of the business. ### 40. Really Good App!! **Rating:** 5.0/5.0 stars **Reviewed by:** Antonia M. | Salesforce Administrator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about CallidusCloud Clicktools?** Clicktools is an easy to use and easy to edit app tht works great with Salesforce. All of the features are easy to find and easy to understand, as professionals we have enough to do without having to decode an app that is supposed to help us. If you do happen to need customer support, you will find them to be extremely knowledgeable and helpful. I highly recommend Clicktools. **What do you dislike about CallidusCloud Clicktools?** I haven't found anything that i dislike. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We keep in touch with all of our clients and know exactly what impact we are having on the communityn via the web surveys. ### 41. Current customer looking for new ways to use Clicktools. **Rating:** 4.5/5.0 stars **Reviewed by:** Kendall W. | Creative Director, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2016 **What do you like best about CallidusCloud Clicktools?** Discussing solutions with other customers, keynotes. **What do you dislike about CallidusCloud Clicktools?** Would like more workshops, more best practices and use case examples. **Recommendations to others considering CallidusCloud Clicktools:** Clicktools is easy to set up and fast to deploy. No need to be a tech to make use of it. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Closed case surveys for both internal and external customers. Learned how to better serve our customers. ### 42. Clicktools survey **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald L. | Business Support & Customer Advocay Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2016 **What do you like best about CallidusCloud Clicktools?** Ease of use and cost. Much cheaper than what we were using. **What do you dislike about CallidusCloud Clicktools?** Customizations are not easy and not recommended **Recommendations to others considering CallidusCloud Clicktools:** I would Recommend Clicktools **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Nps score and csat ### 43. High-End Professional Surveys and Webforms which Sync with Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon B. | Director of Operations, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2015 **What do you like best about CallidusCloud Clicktools?** Clicktools has an amazing drag and drop interface, best-in-class survey logic and very robust syncing with our CRM system. We use it for EVERYTHING: course registrations, lead capture, even web donations, and of course feedback surveys. Great looking reports and filtering capabilities. **What do you dislike about CallidusCloud Clicktools?** I can't think of anything. Love this product. **Recommendations to others considering CallidusCloud Clicktools:** Take the time to learn the nuances and the way data flows between systems. There is tremendous power in this tool! **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Webforms, registrations, customer data direct to Salesforce, allowing customers to update their contact information and records, data capture, branded donation forms with more sophisticated logic and options than stand-alone Paypal. ### 44. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about CallidusCloud Clicktools?** Easy integration with Salesforce and it's easy to use, especially the mapping and customizing **What do you dislike about CallidusCloud Clicktools?** Survey builder question types hard to distinguish with the icons. Also still learning how to deal with the crm sync errors **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Actionable feedback and syncing to crm has been a huge benefit. Better voc analysis and cost savings on making process easier ### 45. Drag and Drop is very useful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2016 **What do you like best about CallidusCloud Clicktools?** The easy interface, the drag and drop functions. **What do you dislike about CallidusCloud Clicktools?** I haven't used it frequently enough to find a major downside, it was for one project only. **Recommendations to others considering CallidusCloud Clicktools:** It seemed fairly straightforward, not too difficult to pick up and use for a survey. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Customer survey builds for data mining. The benefits were the returns on the surveys and ease of use. ### 46. Excellent tool easy to use, rich reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about CallidusCloud Clicktools?** Love the reporting tools and how easy it is to generate and automate a report from the system. The integration of Clicktools was made easy by their friendly employees **What do you dislike about CallidusCloud Clicktools?** nothing to dislike clicktools is great! **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** improving better communication with our customers at the same time measuring our performance. ### 47. Clicktools is flexible and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2015 **What do you like best about CallidusCloud Clicktools?** There is a lot of flexibility in designing surveys - much more so than other survey softwares I've used. And the integration with Salesforce is a dream! It's been flawless. **What do you dislike about CallidusCloud Clicktools?** The new interface looks nice, but still navigates a bit awkward. **Recommendations to others considering CallidusCloud Clicktools:** It's been great for us! I would recommend Clicktools especially if you want to integrate your data with Salesforce. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Customer satisfaction and team member experience/satisfaction. The biggest benefit is the integration with Salesforce, eliminating the need for data entry. ### 48. Clicktools Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2016 **What do you like best about CallidusCloud Clicktools?** Ease of use, intuitive user interface. Support is very responsive. **What do you dislike about CallidusCloud Clicktools?** New to the product, issues with mapping at times. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Conducting customer satisfaction surveys for our Voice of the Customer program. Clicktools is a great tool for deploying surveys. Syncs with Salesforce! ### 49. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about CallidusCloud Clicktools?** Great integration with salesforce, take feedback on board and look at implementing based on customer suggestions **What do you dislike about CallidusCloud Clicktools?** Needs modernising, other tools out there that look prettier. Need to stay competative **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Receiving feedback from our customers, acting on issues. ### 50. Helps us survey our customers on support quality! **Rating:** 4.5/5.0 stars **Reviewed by:** David R. | Internal Technical Administrator, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about CallidusCloud Clicktools?** Integrates well with Salesforce. The UI has an easy learning curve. **What do you dislike about CallidusCloud Clicktools?** The UI could be a little nicer. Larger font would be great. **Recommendations to others considering CallidusCloud Clicktools:** Great integration into Salesforce. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Use it to survey our customers for support quality. ## CallidusCloud Clicktools Discussions - [What is CallidusCloud Clicktools used for?](https://www.g2.com/discussions/what-is-calliduscloud-clicktools-used-for) - [View CallidusCloud Clicktools pricing details and edition comparison](https://www.g2.com/products/calliduscloud-clicktools/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-15+12%3A30%3A22+-0500&secure%5Bsession_id%5D=f2d0e614-3e93-45c9-9100-e36e7f80420d&secure%5Btoken%5D=ab1262a9e72cfd7363345cf9429aaa2f3ac0de39fb591ef09580d35de8149c11&format=llm_user) ## CallidusCloud Clicktools Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security ## Top CallidusCloud Clicktools Alternatives - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,952 reviews)