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Best Customer Service Automation Software with Voice Capabilities

Below are the top-rated Customer Service Automation Software with Voice capabilities, as verified by G2’s Research team. Real users have identified Voice as an important function of Customer Service Automation Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Customer Service Automation Available
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Salesforce Service Cloud
(7,187)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Customer Service Automation software
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,715
    Features
    1,505
    Case Management
    1,485
    Efficiency
    1,298
    Helpful
    826
    Cons
    Complexity
    907
    Learning Curve
    784
    Steep Learning Curve
    621
    Missing Features
    591
    Expensive
    580
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    7.6
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,793 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,715
Features
1,505
Case Management
1,485
Efficiency
1,298
Helpful
826
Cons
Complexity
907
Learning Curve
784
Steep Learning Curve
621
Missing Features
591
Expensive
580
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
7.6
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,793 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Talkdesk
(2,499)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Service Automation software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    259
    Call Management
    153
    Efficiency
    147
    Helpful
    136
    Features
    132
    Cons
    Call Issues
    106
    Technical Issues
    70
    Notification Issues
    55
    Missing Features
    54
    Connection Issues
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.4
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,979 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
259
Call Management
153
Efficiency
147
Helpful
136
Features
132
Cons
Call Issues
106
Technical Issues
70
Notification Issues
55
Missing Features
54
Connection Issues
53
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.4
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,979 Twitter followers
LinkedIn® Page
www.linkedin.com
1,353 employees on LinkedIn®

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Five9 Intelligent Cloud Contact Center Platform
(588)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
    • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
    • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Customer Support
    90
    Helpful
    87
    Features
    77
    Efficiency
    59
    Cons
    Call Issues
    42
    Complexity
    35
    Missing Features
    35
    Technical Issues
    33
    Poor Customer Support
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    7.8
    Language
    Average: 8.6
    7.7
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
  • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
  • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Customer Support
90
Helpful
87
Features
77
Efficiency
59
Cons
Call Issues
42
Complexity
35
Missing Features
35
Technical Issues
33
Poor Customer Support
30
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
7.8
Language
Average: 8.6
7.7
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,845 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
LivePerson
(209)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 43% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
    • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
    • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    30
    Helpful
    25
    Ease of Use
    24
    Artificial Intelligence
    16
    Customer Engagement
    15
    Cons
    Learning Curve
    16
    Complexity
    10
    Expensive
    10
    Steep Learning Curve
    10
    Missing Features
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    9.2
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,858 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 43% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
  • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
  • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
30
Helpful
25
Ease of Use
24
Artificial Intelligence
16
Customer Engagement
15
Cons
Learning Curve
16
Complexity
10
Expensive
10
Steep Learning Curve
10
Missing Features
9
View All Pros and Cons
LivePerson features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,858 Twitter followers
LinkedIn® Page
www.linkedin.com
1,236 employees on LinkedIn®
Boost.ai
(39)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates,

    Users
    No information available
    Industries
    • Telecommunications
    • Banking
    Market Segment
    • 38% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Boost.ai is a platform that provides tools and features for building and managing conversational AI, facilitating digital conversations with customers.
    • Reviewers frequently mention the platform's intuitive and user-friendly interface, its flexibility, and the excellent customer support that goes above and beyond to ensure project success.
    • Reviewers mentioned challenges with the platform's learning curve, particularly for mastering advanced features, and some found the reporting tools limiting when trying to tailor reports to specific organizational needs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Boost.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Features
    17
    Helpful
    17
    Customer Support
    16
    Customer Satisfaction
    13
    Cons
    Improvements Needed
    8
    AI Limitations
    4
    Complexity
    4
    Learning Curve
    4
    Limited Customization
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Boost.ai features and usability ratings that predict user satisfaction
    9.3
    Language
    Average: 8.6
    9.2
    Ticket Resolution
    Average: 8.5
    9.2
    Ease of Use
    Average: 9.1
    9.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Boost.ai
    Company Website
    Year Founded
    2016
    HQ Location
    Sandnes, Rogaland
    Twitter
    @boost_ai_
    516 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    131 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates,

Users
No information available
Industries
  • Telecommunications
  • Banking
Market Segment
  • 38% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Boost.ai is a platform that provides tools and features for building and managing conversational AI, facilitating digital conversations with customers.
  • Reviewers frequently mention the platform's intuitive and user-friendly interface, its flexibility, and the excellent customer support that goes above and beyond to ensure project success.
  • Reviewers mentioned challenges with the platform's learning curve, particularly for mastering advanced features, and some found the reporting tools limiting when trying to tailor reports to specific organizational needs.
Boost.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Features
17
Helpful
17
Customer Support
16
Customer Satisfaction
13
Cons
Improvements Needed
8
AI Limitations
4
Complexity
4
Learning Curve
4
Limited Customization
4
View All Pros and Cons
Boost.ai features and usability ratings that predict user satisfaction
9.3
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.5
9.2
Ease of Use
Average: 9.1
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Boost.ai
Company Website
Year Founded
2016
HQ Location
Sandnes, Rogaland
Twitter
@boost_ai_
516 Twitter followers
LinkedIn® Page
www.linkedin.com
131 employees on LinkedIn®
Ada
(169)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Ada is a customer support tool that trains and improves to handle customer inquiries, integrates with platforms like Zendesk and Freshdesk, and provides coaching features for specific guidance.
    • Reviewers appreciate Ada's ability to reduce repetitive questions, ease the workload on customer service teams, and its natural language processing capabilities that enable customers to resolve issues quickly.
    • Reviewers mentioned challenges with the process of training multiple bots individually, issues with integrating it with other platforms like Zendesk, and a lack of depth in reporting for nuanced analysis.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Helpful
    22
    Features
    17
    Customer Support
    16
    Easy Setup
    12
    Cons
    Integration Issues
    10
    Usability Issues
    9
    Missing Features
    8
    Usage Limitations
    8
    AI Limitations
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    8.8
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    597 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pi

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Ada is a customer support tool that trains and improves to handle customer inquiries, integrates with platforms like Zendesk and Freshdesk, and provides coaching features for specific guidance.
  • Reviewers appreciate Ada's ability to reduce repetitive questions, ease the workload on customer service teams, and its natural language processing capabilities that enable customers to resolve issues quickly.
  • Reviewers mentioned challenges with the process of training multiple bots individually, issues with integrating it with other platforms like Zendesk, and a lack of depth in reporting for nuanced analysis.
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Helpful
22
Features
17
Customer Support
16
Easy Setup
12
Cons
Integration Issues
10
Usability Issues
9
Missing Features
8
Usage Limitations
8
AI Limitations
7
View All Pros and Cons
Ada features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,823 Twitter followers
LinkedIn® Page
www.linkedin.com
597 employees on LinkedIn®
Replicant
(45)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    8
    Customer Support
    8
    Ease of Use
    8
    Efficiency
    8
    Helpful
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Poor Understanding
    3
    AI Limitations
    2
    AI Performance
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    8.5
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.5
    9.3
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
8
Customer Support
8
Ease of Use
8
Efficiency
8
Helpful
8
Cons
Missing Features
4
Limited Features
3
Poor Understanding
3
AI Limitations
2
AI Performance
2
View All Pros and Cons
Replicant features and usability ratings that predict user satisfaction
8.5
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.5
9.3
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
175 employees on LinkedIn®
babelforce
(15)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 13% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • babelforce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Integrations
    3
    Features
    3
    Call Management
    2
    Customer Support
    2
    Cons
    Call Issues
    2
    Integration Issues
    2
    Poor Call Quality
    2
    Challenging Reporting
    1
    Complexity
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • babelforce features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    9.6
    Ticket Resolution
    Average: 8.5
    8.6
    Ease of Use
    Average: 9.1
    9.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    babelforce
    Company Website
    Year Founded
    2013
    HQ Location
    Berlin
    Twitter
    @babelforce
    531 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 13% Small-Business
babelforce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Integrations
3
Features
3
Call Management
2
Customer Support
2
Cons
Call Issues
2
Integration Issues
2
Poor Call Quality
2
Challenging Reporting
1
Complexity
1
View All Pros and Cons
babelforce features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
9.6
Ticket Resolution
Average: 8.5
8.6
Ease of Use
Average: 9.1
9.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
babelforce
Company Website
Year Founded
2013
HQ Location
Berlin
Twitter
@babelforce
531 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Cognigy.AI
(13)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional custo

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Cognigy.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Chatbot Development
    2
    Efficiency
    2
    Features
    2
    Analytics
    1
    Cons
    Limited Features
    2
    Bot Functionality
    1
    Chat Management
    1
    Complex Workflows
    1
    Data Analytics Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cognigy.AI features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cognigy.AI
    Year Founded
    2016
    HQ Location
    Düsseldorf, North Rhine-Westphalia
    Twitter
    @cognigy
    925 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional custo

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 31% Mid-Market
Cognigy.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Chatbot Development
2
Efficiency
2
Features
2
Analytics
1
Cons
Limited Features
2
Bot Functionality
1
Chat Management
1
Complex Workflows
1
Data Analytics Issues
1
View All Pros and Cons
Cognigy.AI features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.5
9.6
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
Cognigy.AI
Year Founded
2016
HQ Location
Düsseldorf, North Rhine-Westphalia
Twitter
@cognigy
925 Twitter followers
LinkedIn® Page
www.linkedin.com
301 employees on LinkedIn®
Floatbot
(12)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer enga

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Floatbot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Implementation
    3
    Intuitive
    3
    User Interface
    3
    24/7 Support
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Floatbot features and usability ratings that predict user satisfaction
    1.7
    Language
    Average: 8.6
    0.0
    Ticket Resolution
    Average: 8.5
    8.5
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Floatbot
    Year Founded
    2020
    HQ Location
    Milpitas , California
    Twitter
    @floatbot
    1,794 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer enga

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Floatbot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Implementation
3
Intuitive
3
User Interface
3
24/7 Support
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Floatbot features and usability ratings that predict user satisfaction
1.7
Language
Average: 8.6
0.0
Ticket Resolution
Average: 8.5
8.5
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Floatbot
Year Founded
2020
HQ Location
Milpitas , California
Twitter
@floatbot
1,794 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Zaion
(6)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. T

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 50% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zaion features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.2
    Ease of Use
    Average: 9.1
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zaion
    Year Founded
    2017
    HQ Location
    Paris, FR
    Twitter
    @Zaion
    3 Twitter followers
    LinkedIn® Page
    fr.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. T

Users
No information available
Industries
  • Insurance
Market Segment
  • 50% Enterprise
  • 33% Mid-Market
Zaion features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.2
Ease of Use
Average: 9.1
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zaion
Year Founded
2017
HQ Location
Paris, FR
Twitter
@Zaion
3 Twitter followers
LinkedIn® Page
fr.linkedin.com
104 employees on LinkedIn®
Amelia
(7)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amelia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    3
    Analytics
    2
    Call Management
    2
    Innovation
    2
    Integrations
    2
    Cons
    Dashboard Issues
    1
    Difficult Setup
    1
    Limited AI
    1
    Limited AI Capabilities
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amelia features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    8.3
    Ease of Use
    Average: 9.1
    0.8
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SoundHound
    Year Founded
    2005
    HQ Location
    Santa Clara, California, United States
    Twitter
    @SoundHound
    14,417 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    600 employees on LinkedIn®
    Ownership
    NASDAQ: SOUN
Product Description
How are these determined?Information
This description is provided by the seller.

SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use t

Users
No information available
Industries
No information available
Market Segment
  • 71% Mid-Market
  • 29% Enterprise
Amelia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
3
Analytics
2
Call Management
2
Innovation
2
Integrations
2
Cons
Dashboard Issues
1
Difficult Setup
1
Limited AI
1
Limited AI Capabilities
1
Limited Customization
1
View All Pros and Cons
Amelia features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.1
0.8
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SoundHound
Year Founded
2005
HQ Location
Santa Clara, California, United States
Twitter
@SoundHound
14,417 Twitter followers
LinkedIn® Page
www.linkedin.com
600 employees on LinkedIn®
Ownership
NASDAQ: SOUN
Curious Thing
(3)2.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Curious Thing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Pricing
    1
    Cons
    Cost Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Curious Thing features and usability ratings that predict user satisfaction
    7.5
    Language
    Average: 8.6
    7.5
    Ticket Resolution
    Average: 8.5
    7.5
    Ease of Use
    Average: 9.1
    3.3
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Curious Thing AI
    Year Founded
    2018
    HQ Location
    Sydney, AU
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Curious Thing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Pricing
1
Cons
Cost Limitations
1
View All Pros and Cons
Curious Thing features and usability ratings that predict user satisfaction
7.5
Language
Average: 8.6
7.5
Ticket Resolution
Average: 8.5
7.5
Ease of Use
Average: 9.1
3.3
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Curious Thing AI
Year Founded
2018
HQ Location
Sydney, AU
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
True Human Interactive
(2)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • True Human Interactive Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Understanding
    2
    Ease of Use
    2
    Simple
    2
    Business Growth
    1
    Customer Engagement
    1
    Cons
    AI Limitations
    1
    Language Limitations
    1
    Learning Curve
    1
    Limited Language Support
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • True Human Interactive features and usability ratings that predict user satisfaction
    6.7
    Language
    Average: 8.6
    6.7
    Ticket Resolution
    Average: 8.5
    6.7
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GetAbby
    Year Founded
    1999
    HQ Location
    Pittsburgh, US
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
True Human Interactive Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Understanding
2
Ease of Use
2
Simple
2
Business Growth
1
Customer Engagement
1
Cons
AI Limitations
1
Language Limitations
1
Learning Curve
1
Limited Language Support
1
View All Pros and Cons
True Human Interactive features and usability ratings that predict user satisfaction
6.7
Language
Average: 8.6
6.7
Ticket Resolution
Average: 8.5
6.7
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
GetAbby
Year Founded
1999
HQ Location
Pittsburgh, US
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Tilde.AI
(1)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Use conversational AI to your advantage! Deliver a new customer support experience with the Tilde.AI conversational AI platform. Introduce multilingual chatbots with cutting edge natural language und

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tilde.AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tilde
    Year Founded
    1991
    HQ Location
    Riga, LV
    Twitter
    @tildecom
    818 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Use conversational AI to your advantage! Deliver a new customer support experience with the Tilde.AI conversational AI platform. Introduce multilingual chatbots with cutting edge natural language und

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Tilde.AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Tilde
Year Founded
1991
HQ Location
Riga, LV
Twitter
@tildecom
818 Twitter followers
LinkedIn® Page
www.linkedin.com
169 employees on LinkedIn®
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