# Amelia Reviews **Vendor:** SoundHound **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About Amelia SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day. ## Amelia Pros & Cons **What users like:** - Users appreciate the **multilingual and easy integration** features of Amelia, enhancing customer satisfaction and interaction quality. (3 reviews) - Users value the **insightful analytics** provided by Amelia, enhancing their understanding of interactions and improving performance. (2 reviews) - Users appreciate the **reliable and smooth call management** of Amelia, facilitating efficient communication and tracking. (2 reviews) - Users value the **innovation** in Amelia's AI, enjoying its human-like interactions and versatile deployment options. (2 reviews) - Users value the **seamless integration support** of Amelia with various platforms, enhancing usability across different applications. (2 reviews) - Personalization (2 reviews) - Setup Ease (2 reviews) - Usability (2 reviews) - User Interface (2 reviews) - Case Management (1 reviews) **What users dislike:** - Users find the **dashboard issues** hinder their ability to access customizable reports and insightful analytics effectively. (1 reviews) - Users find the **difficult setup** of Amelia to be time-consuming, especially for specialized domain tasks. (1 reviews) - Users face challenges with **limited AI capabilities** , including frequent glitches and difficulties in designing conversations effectively. (1 reviews) - Users report **limited AI capabilities** in Amelia, citing frequent glitches and ineffective NLP for conversation design. (1 reviews) - Users find the **limited customization** of the analytics dashboard affects their ability to gain deeper insights. (1 reviews) - Software Bugs (1 reviews) - Technical Issues (1 reviews) ## Amelia Reviews ### 1. Amelia Makes Work Profile Questions Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Thabakazi N. | Payment operation specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Amelia?** It helps me with any query related to my work profile, whether it’s about leave days or surveys. **What do you dislike about Amelia?** Even though it helps with my work profile, sometimes it doesn’t give me what I need. For example, recently I’ve been requesting my payslip through Amelia, but it no longer provides it like it used to. **What problems is Amelia solving and how is that benefiting you?** Instead of going to PeopleSoft, I can request my payslip through Amelia, which is faster. ### 2. Reliable Virtual Assistant with Impressive Conversational AI **Rating:** 5.0/5.0 stars **Reviewed by:** Krunal C. | Principal Consultant : DevOps, Microservices, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Amelia?** Amelia’s natural language understanding and contextual memory make interactions feel smooth and human-like. It’s easy to deploy and customize for a variety of use cases, from customer service to internal helpdesk automation. I especially appreciate its multilingual capabilities and integration support across platforms like Salesforce, ServiceNow, and Microsoft Teams. **What do you dislike about Amelia?** While Amelia performs well in most scenarios, the initial setup and training phase can be time-intensive, particularly for domain-specific tasks. Also, the analytics dashboard could benefit from more customizable reports and deeper insights into user behavior and intent recognition **What problems is Amelia solving and how is that benefiting you?** Amelia helps us automate repetitive and time-consuming interactions across both customer-facing and internal support channels. By handling common queries, scheduling tasks, and triaging service requests, it significantly reduces the load on human agents. This not only improves response times and customer satisfaction but also allows our team to focus on higher-value tasks. The AI’s ability to operate 24/7 ensures consistent support, and its learning capability means it continues to improve over time with minimal intervention. ### 3. Amelia- a simple user friendly chat portal **Rating:** 5.0/5.0 stars **Reviewed by:** Safiya K. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Amelia?** I have been using Amelia for almost 3years as an end user agent. What I love is how reliable and smooth its interface id. We rely on it as a team to track and receive chats. Even notifications and chat misses are easy to track. Also, it is very quick to learn for the new agents to learn and get used to. **What do you dislike about Amelia?** Nothing to dislike. As opposed to its contemporaries I like it the most. **What problems is Amelia solving and how is that benefiting you?** Reducing the need of a human to interact as the chats are very easy to automate and integrate. The bots work well reducing workload for agents. ### 4. Amelia - AI at the very best **Rating:** 5.0/5.0 stars **Reviewed by:** Gopal M. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Amelia?** The best human Interaction AI can be used in multiple types of business. **What do you dislike about Amelia?** Nothing as such with Amelia which can be disliked. **What problems is Amelia solving and how is that benefiting you?** Best used cases in providing L1 Support to open/handle/close tickets without human interaction. I've worked with IPsoft Global Services, the parent company of Amelia. ### 5. Best peoduct ever **Rating:** 5.0/5.0 stars **Reviewed by:** Gugu G. | Documents Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Amelia?** - Void leave balance - Pregnancy programs - Surveys - Pay queries - You can raise your own tickets -Policy Hubs - Glint Visual learning platforms - Health insurance & wellness -Easy to navigate & I use Amelia almost every week, easy to implement. **What do you dislike about Amelia?** I like everything very productive and informative & educational **What problems is Amelia solving and how is that benefiting you?** Solve payment queries & voiding of leave days. I benefit because I get back everything I void in the given time frame & also can view updates of the queries requested. It's also helps on pregnancy care & online pharmacy benefits no need to go around pharmacies. I Also like MFine doctor consultation program as it also covers my family members & solves our problems quickly. ### 6. Good platform for receiving chats and a subpar AI platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Amelia?** The logs that you can get is awesome. It captures realtime logs of everything happening with a conversation be it with a agent or itself. I love reading data and the insights that you can get is great. Plus it is a great tool for chat if you are an agent. **What do you dislike about Amelia?** It glitches very often. It is not as simple to design conversations inside. Also, this does not have any gen AI capabilities. NLP is not very good. **What problems is Amelia solving and how is that benefiting you?** It is used as a chatbot for end users to interact or connect with Agents. ### 7. Amazing product for seamless workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Vikas C. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 01, 2025 **What do you like best about Amelia?** Within the great market price anyone can get their own panel for scheduling the appointment to the site, Health insuracne and pay problems are solved easily with the help of customer support. implementation in right to way to use on contiune basis **What do you dislike about Amelia?** with the little bit troubleshoot errors product is very usefule for bookings **What problems is Amelia solving and how is that benefiting you?** Amelia solving the biggest problem for my coustomers, connect to the consultants, helps in resolving the queries with monthly updates. ### 8. Workflow optimization with Amelia **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2020 **What do you like best about Amelia?** Increased efficiency and collaboration across users **What do you dislike about Amelia?** Ramp up and adoption curve when first implementing. **Recommendations to others considering Amelia:** Be open minded on its capabilities **What problems is Amelia solving and how is that benefiting you?** Siloed teams and ideas, more synergy across organization ## Amelia Discussions - [What is Amelia used for?](https://www.g2.com/discussions/what-is-amelia-used-for) - [View Amelia pricing details and edition comparison](https://www.g2.com/products/amelia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A32%3A27+-0500&secure%5Bsession_id%5D=87e2eda0-63dc-4b3c-bfb7-e668cbd8c30c&secure%5Btoken%5D=30cfd3aa29fc6d5308b5a00c7797afaf65faa00f077e2509b1aa5abcc1c0f6eb&format=llm_user) ## Amelia Features **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Customer Support** - Text - Speech - Knowledge Base **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Task Automation - AI Agents for HR** - Autonomous Task Execution **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Amelia Alternatives - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)