--- title: Amelia Reviews meta_title: 'Amelia Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Amelia works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 8 scale: '5' date_modified: '2026-09-28' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Amelia Reviews **Vendor:** SoundHound **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About Amelia SoundHound AI’s Amelia platform is the complete AI agent platform for enterprise builders of all types. Leading enterprises across healthcare, financial services, hospitality, retail, and others use the Amelia platform to deliver exceptional AI-powered experiences that drive business growth. Now enabled by our proprietary voice recognition technology and Agentic+ framework, Amelia AI agents speak, reason, and act — transforming how customers, employees, and patients interact with the brands they work with and rely on every day. ## Amelia Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users admire Amelia for its **multilingual capabilities and seamless integration** , enhancing customer interactions and satisfaction. (3 reviews) - Users value the **insightful analytics** offered by Amelia, enhancing interactions with real-time conversation logs and data insights. (2 reviews) - Users appreciate the **reliable and smooth call management interface** of Amelia, enhancing team communication and efficiency. (2 reviews) - Users praise Amelia for its **innovative natural language understanding** , enabling seamless and human-like interactions across various platforms. (2 reviews) - Users love the **integration support** of Amelia, seamlessly connecting with platforms like Salesforce and Microsoft Teams. (2 reviews) - Personalization (2 reviews) - User Interface (2 reviews) - Case Management (1 reviews) - Chat Features (1 reviews) - Chat Functionality (1 reviews) **What users dislike:** - Users find that the **analytics dashboard lacks customization** and deeper insights, impacting their user experience. (1 reviews) - Users find the **difficult setup** of Amelia time-consuming, especially for domain-specific tasks, impacting initial experience. (1 reviews) - Users report frequent **glitches** and difficulties in conversation design, along with limited AI and poor NLP capabilities. (1 reviews) - Users note the **limited AI capabilities** of Amelia, citing frequent glitches and subpar conversation design ease. (1 reviews) - Users find the **limited customization** of Amelia's analytics dashboard hinders deeper insights and tailored reports. (1 reviews) - Software Bugs (1 reviews) - Technical Issues (1 reviews) ## Amelia Reviews ### 1. Amelia Makes Work Profile Questions Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Thabakazi N. | Payment operation specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 22, 2026 **What do you like best about Amelia?** It helps me with any query related to my work profile, whether it’s about leave days or surveys. **What do you dislike about Amelia?** Even though it helps with my work profile, sometimes it doesn’t give me what I need. For example, recently I’ve been requesting my payslip through Amelia, but it no longer provides it like it used to. **What problems is Amelia solving and how is that benefiting you?** Instead of going to PeopleSoft, I can request my payslip through Amelia, which is faster. ### 2. Reliable Virtual Assistant with Impressive Conversational AI **Rating:** 5.0/5.0 stars **Reviewed by:** Krunal C. | Principal Consultant : DevOps, Microservices, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 06, 2025 **What do you like best about Amelia?** Amelia’s natural language understanding and contextual memory make interactions feel smooth and human-like. It’s easy to deploy and customize for a variety of use cases, from customer service to internal helpdesk automation. I especially appreciate its multilingual capabilities and integration support across platforms like Salesforce, ServiceNow, and Microsoft Teams. **What do you dislike about Amelia?** While Amelia performs well in most scenarios, the initial setup and training phase can be time-intensive, particularly for domain-specific tasks. Also, the analytics dashboard could benefit from more customizable reports and deeper insights into user behavior and intent recognition **What problems is Amelia solving and how is that benefiting you?** Amelia helps us automate repetitive and time-consuming interactions across both customer-facing and internal support channels. By handling common queries, scheduling tasks, and triaging service requests, it significantly reduces the load on human agents. This not only improves response times and customer satisfaction but also allows our team to focus on higher-value tasks. The AI’s ability to operate 24/7 ensures consistent support, and its learning capability means it continues to improve over time with minimal intervention. ### 3. Amelia- a simple user friendly chat portal **Rating:** 5.0/5.0 stars **Reviewed by:** Safiya K. | Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 27, 2025 **What do you like best about Amelia?** I have been using Amelia for almost 3 years as an end user agent. What I love is how reliable and smooth its interface is. We rely on it as a team to track and receive chats. Even notifications and chat misses are easy to track. Also, it is very quick to learn for the new agents to learn and get used to. **What do you dislike about Amelia?** Nothing to dislike. As opposed to its contemporaries I like it the most. **What problems is Amelia solving and how is that benefiting you?** Reducing the need of a human to interact as the chats are very easy to automate and integrate. The bots work well reducing workload for agents. ### 4. Amelia - AI at the very best **Rating:** 5.0/5.0 stars **Reviewed by:** Gopal M. | Network Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 23, 2025 **What do you like best about Amelia?** The best human Interaction AI can be used in multiple types of business. **What do you dislike about Amelia?** Nothing as such with Amelia which can be disliked. **What problems is Amelia solving and how is that benefiting you?** Best used cases in providing L1 Support to open/handle/close tickets without human interaction.
I've worked with IPsoft Global Services, the parent company of Amelia. ### 5. Best product ever **Rating:** 5.0/5.0 stars **Reviewed by:** Gugu G. | Documents Senior Associate, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Amelia?** - Void leave balance - Pregnancy programs - Surveys - Pay queries - You can raise your own tickets -Policy Hubs - Glint Visual learning platforms - Health insurance & wellness -Easy to navigate & I use Amelia almost every week, easy to implement. **What do you dislike about Amelia?** I like everything very productive and informative & educational **What problems is Amelia solving and how is that benefiting you?** Solve payment queries & voiding of leave days. I benefit because I get back everything I void in the given time frame & also can view updates of the queries requested. It's also helps on pregnancy care & online pharmacy benefits no need to go around pharmacies. I Also like MFine doctor consultation program as it also covers my family members & solves our problems quickly. ### 6. Good platform for receiving chats and a subpar AI platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 27, 2025 **What do you like best about Amelia?** The logs that you can get is awesome. It captures realtime logs of everything happening with a conversation be it with a agent or itself. I love reading data and the insights that you can get is great. Plus it is a great tool for chat if you are an agent. **What do you dislike about Amelia?** It glitches very often. It is not as simple to design conversations inside. Also, this does not have any gen AI capabilities. NLP is not very good. **What problems is Amelia solving and how is that benefiting you?** It is used as a chatbot for end users to interact or connect with Agents. ### 7. Amazing product for seamless workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Vikas C. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 01, 2025 **What do you like best about Amelia?** Within the great market price anyone can get their own panel for scheduling the appointment to the site, Health insurance and pay problems are solved easily with the help of customer support. Implementation in right to way to use on continue basis **What do you dislike about Amelia?** With the little bit troubleshoot errors product is very useful for bookings **What problems is Amelia solving and how is that benefiting you?** Amelia solving the biggest problem for my customers, connect to the consultants, helps in resolving the queries with monthly updates. ### 8. Workflow optimization with Amelia **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 11, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Amelia?** Increased efficiency and collaboration across users **What do you dislike about Amelia?** Ramp up and adoption curve when first implementing. **Recommendations to others considering Amelia:** Be open minded on its capabilities **What problems is Amelia solving and how is that benefiting you?** Siloed teams and ideas, more synergy across organization ## Amelia Discussions - [What is Amelia used for?](https://www.g2.com/discussions/what-is-amelia-used-for) - [View Amelia pricing details and edition comparison](https://www.g2.com/products/amelia/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+18%3A43%3A22+-0500&secure%5Bsession_id%5D=dd90c25d-6a7e-47d2-b0cd-c0cdfb0ff31d&secure%5Btoken%5D=6324c746c745e105d9db1de39572298614252dd428046891a467349895a747ba&format=llm_user) ## Amelia Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Usage Tracking/Analytics** - Usage Tracking/Analytics **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Third-Party Integration** - Third-Party Integration **Conversational AI** - Conversational AI **Multi-Language** - Multi-Language **Predictive Analytics** - Predictive Analytics **Workflow Automation** - Workflow Automation **HR System Integration** - HR System Integration **Escalation Management** - Escalation Management **Proactive Tasking** - Proactive Tasking **Proactive Intervention** - Proactive Intervention **AI‑Powered Candidate Screening** - AI‑Powered Candidate Screening **Policy Enforcement** - Policy Enforcement **Interview & Scheduling Agent** - Interview & Scheduling Agent **Agent Governance** - Agent Governance **HR Automation** - HR Automation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Task Automation - AI Agents for HR** - Autonomous Task Execution **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Amelia Alternatives - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (402 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,751 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,481 reviews)