# Best Chatbots Software for Small Business - Page 2 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Chatbots category. In addition to qualifying for inclusion in the Chatbots Software category, to qualify for inclusion in the Small Business Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,710 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (624 reviews) | No-code AI agents for 24/7 customer response | "[Seamless Setup, User-Friendly AI Agents](https://www.g2.com/survey_responses/jotform-ai-agents-review-12869530)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,490 reviews) | AI SDR for real-time website visitor qualification | "[On-Point Success Architect and Clear Project Direction](https://www.g2.com/survey_responses/qualified-review-13038507)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,999 reviews) | AI-powered messaging and review management for multi-location brands | "[Remote Payments and Privacy That Transformed Our Sales](https://www.g2.com/survey_responses/birdeye-review-10004271)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,843 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,974 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (476 reviews) | WhatsApp Business API with automation and shared inbox | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" | | 9 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | — | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 764 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,000+ Authentic Reviews - 764+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Chatsi Chatsi is an always-on, brand-aligned AI sales experience that helps shoppers discover the right products, get trustworthy answers, and move confidently toward purchase. Chatsi turns your storefront into an AI-powered sales experience that helps shoppers buy with confidence. It understands shopper intent, recommends the right products, answers questions with accurate, traceable responses, and guides customers to purchase with on-brand salesmanship and support. Built for e-commerce merchants and product brands, Chatsi uses your catalog, pricing, availability, and brand content to deliver relevant recommendations and credible answers in real time. Instead of leaving shoppers to dig through product pages, filters, and static search results, Chatsi creates a more helpful and conversational path to purchase. The result is a shopping experience that builds trust, improves engagement, and can help drive higher conversion. Chatsi is designed to bring the quality of in-store guidance to online shopping. It can draw from rich product and brand content such as manuals, buying guides, reviews, videos, and merchandising rules to give shoppers more complete answers and better product direction. This helps customers discover the right products faster while giving merchants more control over how products are presented and recommended. Trust and brand consistency are core to the experience. Chatsi grounds responses in the merchant’s own catalog and content, helping reduce the risk of generic or misleading answers. Brand voice controls and moderation features help ensure every interaction stays aligned with your tone, messaging, and merchandising strategy. For merchants, Chatsi also provides visibility into what shoppers are asking, what information influences decisions, and how conversational guidance supports product discovery and purchase. With integrations for leading commerce platforms (Shopify, Salesforce Commerce Cloud, Woo Commerce, Miva, BigCommerce , Magento, etc.), Chatsi fits into existing ecommerce ecosystems and helps brands create shopping experiences that are more personal, more helpful, and more effective. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-05T16%3A07%3A29Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1524208&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=f425f3b0145d79f0d8ea736f553303bd103bd3308f8675863b9494c360d6b96e&secure%5Burl%5D=https%3A%2F%2Fchatsi.ai%2F%3Futm_source%3Dg2%26utm_medium%3Dreview-site%26utm_campaign%3Dg2-listing&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 93 **How Do G2 Users Rate Capacity?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 32% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users find Capacity **extremely easy to use** , streamlining communication and enhancing productivity through customizable features and support. - Users find Capacity's **support team and documentation highly helpful** , enhancing collaboration and customer service effectiveness. - Users value the **efficiency** of Capacity, saving time and simplifying client communication with effective tools and automation. - Users commend the **excellent customer support** at Capacity, noting their responsiveness and strong collaboration throughout projects. - Users appreciate the **easy setup** of Capacity, making transitions and integrations seamless and efficient. **Cons:** - Users find the **complex setup** of Capacity time-consuming, requiring dedicated effort for optimal results. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources for successful implementation. - Users desire improved **feature set** in Capacity, particularly missing asset management capabilities that hinder collaborative efficiency. - Users note the **lack of essential features** , such as asset management, limiting Capacity's effectiveness for support desk needs. - Users note a significant **learning curve** for Capacity setup, emphasizing the need for prepared teams and resources. #### What Are Recent G2 Reviews of Capacity? **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 2. [Getgabs](https://www.g2.com/products/getgabs/reviews) Getgabs is an end-to-end WhatsApp API solution designed for small and medium sized businesses. Revolutionize sales, marketing & support with the Getgabs' WhatsApp Business APIplatform. With Getgabs' official WhatsApp business API platform you can increase your revenue by 30-50%. Achieve greater reach, higher conversions and more sales for your brand. Key Feature : Broadcast: Send promotions, offers, and back-in-stock alerts while respecting customer permissions. Auto Reply / Chat Bot : Create and set auto replies to customer messages. Shared Team Inbox / Chat Solution : Have multiple team members to drive Live Chat Support on the Same WhatsApp Business Number. Enable Multi-Agent Live Chat for Customer Support. **Average Rating:** 4.9/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Getgabs?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Getgabs?** - **Seller:** [Getgabs llp](https://www.g2.com/sellers/getgabs-llp) - **Year Founded:** 2023 - **HQ Location:** Jaipur, Rajasthan - **LinkedIn® Page:** https://www.linkedin.com/company/getgabs/about/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 93% Small-Business, 5% Mid-Market #### What Are Getgabs's Pros and Cons? **Pros:** - Customer Support (13 reviews) - Ease of Use (8 reviews) - Features (6 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) **Cons:** - UX Improvement (2 reviews) - Cost (1 reviews) - Layout Issues (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Getgabs? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **outstanding customer support** of Getgabs, appreciating their dedication and effectiveness in resolving issues. - Users praise the **ease of use** of Getgabs, highlighting its user-friendly setup and helpful support team. - Users highlight the **extensive features** of Getgabs, particularly valuing WhatsApp automation and dependable support. - Users find the **easy setup** of Getgabs to be user-friendly, making onboarding a smooth process. - Users praise the **exceptional support** from Getgabs, highlighting their responsiveness and attentive customer service throughout the process. **Cons:** - Users feel the **user interface needs significant improvement** , especially regarding pricing plans and missing features. - Users feel the **user interface lacks improvement** relative to the pricing plans offered, impacting satisfaction. - Users find **layout issues** and missing features frustrating, impacting their overall experience with Getgabs. - Users feel that the **limited customization** options hinder a more tailored and enjoyable experience with Getgabs. - Users note the **limited features** of GetGabs, attributing delivery failures and UI issues to ongoing development. #### What Are Recent G2 Reviews of Getgabs? **"[Smooth, developer friendly api integration](https://www.g2.com/survey_responses/getgabs-review-12802526)"** **Rating:** 4.5/5.0 stars *— Maximiano F.* [Read full review](https://www.g2.com/survey_responses/getgabs-review-12802526) --- **"[GetGabs: Affordable, Scalable & Reliable Marketing Solution](https://www.g2.com/survey_responses/getgabs-review-12607412)"** **Rating:** 5.0/5.0 stars *— Hardik P.* [Read full review](https://www.g2.com/survey_responses/getgabs-review-12607412) --- ### 3. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/ **Average Rating:** 4.5/5.0 **Total Reviews:** 2,444 **How Do G2 Users Rate Brevo Marketing Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 7.8/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Brevo Marketing Platform?** - **Seller:** [Brevo](https://www.g2.com/sellers/brevo) - **Company Website:** https://www.brevo.com/ - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @brevo_official (16,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/brevo/ (898 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Brevo Marketing Platform's Pros and Cons? **Pros:** - Ease of Use (271 reviews) - Features (167 reviews) - Easy Setup (150 reviews) - User-Friendly (149 reviews) - Email Marketing (146 reviews) **Cons:** - Missing Features (94 reviews) - Limited Features (72 reviews) - Limited Customization (63 reviews) - Learning Curve (58 reviews) - Expensive (49 reviews) ### What Do G2 Reviewers Say About Brevo Marketing Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Brevo easy to use, appreciating its **accessible design** and straightforward setup for all marketing needs. - Users value the **ease of scheduling and automating campaigns** with Brevo, enhancing their email marketing efficiency. - Users find the **easy setup** of Brevo Marketing Platform enhances their email marketing experience significantly. - Users appreciate the **user-friendly interface** of Brevo, which simplifies email marketing and campaign management for everyone. - Users appreciate the **ease of use and effective automation** of Brevo for successful email marketing campaigns. **Cons:** - Users find **missing features** in Brevo, particularly in design flexibility, automation, and detailed reporting, limiting their marketing efforts. - Users find that Brevo has **limited features** in template design and automation, impacting overall usability and performance. - Users find the **limited customization** options of Brevo Marketing Platform restrict their ability to create unique designs. - Users find the **learning curve steep** , especially with advanced features and back-end authentication complexities. - Users find the **pricing too high** , feeling that the annual membership costs are excessive for the value offered. #### What Are Recent G2 Reviews of Brevo Marketing Platform? **"[All-in-One Marketing Platform That Simplifies Automation, Improves Targeting, and Drives Better ROI](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163)"** **Rating:** 5.0/5.0 stars *— Hardik C.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163) --- **"[Brevo: Easy Email Campaigns with Solid Features at a Lower Price](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684)"** **Rating:** 5.0/5.0 stars *— Bhavya D.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684) --- #### What Are G2 Users Discussing About Brevo Marketing Platform? - [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote - [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments - [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment - [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment ### 4. [Leadoo](https://www.g2.com/products/leadoo/reviews) Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive, and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So we’re on a mission to align and empower marketing and sales teams to convert better, and create new commercial efficiencies together. We do this through: - Engaging onsite bots to drive conversions journeys - Powerful personalisation to improve User Experience - Company identification to identify prospects - User journey mapping to map your sales cycles, - Analytics to understand your users - AI to answer user questions automatically based on your site content - Sales alerts to support you your commercial teams - CRM integration to bring it all together Leadoo also comes with a dedicated team of conversion experts who set-up and constantly optimise conversion journeys through your site. For 800 Leadoo clients over their first 12 months with us, we found the average increase on base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: - Identify your website visitors - Activate them onsite - Nurture them during their buying journeys - Ultimately convert more of them into customers **Average Rating:** 4.7/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Leadoo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Leadoo?** - **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies) - **Year Founded:** 2018 - **HQ Location:** Helsinki, FI - **LinkedIn® Page:** https://www.linkedin.com/company/leadoomt (79 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Small-Business, 37% Mid-Market #### What Are Leadoo's Pros and Cons? **Pros:** - Features (11 reviews) - Helpful (11 reviews) - Customer Support (10 reviews) - Ease of Use (10 reviews) - Lead Generation (7 reviews) **Cons:** - Dashboard Issues (2 reviews) - Difficult Navigation (2 reviews) - Integration Issues (2 reviews) - Lack of Integration (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Leadoo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **interactive tools** Leadoo provides, enhancing website engagement and improving lead generation significantly. - Users appreciate Leadoo for its **helpfulness** , enhancing customer interaction and providing valuable insights about visitors. - Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness as partners. - Users find Leadoo's interface **easy to learn** and appreciate its user-friendliness and straightforward implementation. - Users love Leadoo for its **effective lead generation** , significantly increasing leads and enhancing site engagement and conversion rates. **Cons:** - Users find the **dashboard messy** and settings challenging to locate, impacting the overall user experience. - Users find the **difficult navigation** of Leadoo challenging, especially with locating settings and integrating other tools. - Users experience **integration issues** that may affect functionality and require frequent adjustments to settings and routing. - Users experience **lack of integration** with websites and dashboards, making it difficult to manage settings effectively. - Users note a **challenging learning curve** , requiring time investment, yet find it ultimately manageable with good customer service. #### What Are Recent G2 Reviews of Leadoo? **"[Leadoo Boosted Customer Satisfaction With Always-On Customer Reach](https://www.g2.com/survey_responses/leadoo-review-12375456)"** **Rating:** 5.0/5.0 stars *— Larissa L.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456) --- **"[Efficient Lead Collection with Customizable Ease](https://www.g2.com/survey_responses/leadoo-review-12562525)"** **Rating:** 4.5/5.0 stars *— Niko P.* [Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525) --- #### What Are G2 Users Discussing About Leadoo? - [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment ### 5. [Expertise AI](https://www.g2.com/products/expertise-ai/reviews) Expertise AI replaces traditional website chatbots with an AI sales agent built to convert. Most chatbots are designed for support. They answer basic questions, follow rigid scripts, and break the moment a real buyer goes off-path. The result is lost momentum, slow follow-ups, and pipeline quietly leaking out of your website. Expertise AI is different. It runs real sales conversations. Our AI sales agent engages inbound visitors in real time, understands intent and context, and guides buyers to the right next step, whether that’s qualifying fit, answering complex questions, sharing relevant content, or booking a meeting. Instead of deflecting conversations, Expertise moves them forward. Built for HubSpot-first B2B teams, Expertise connects directly into your revenue stack. High-intent conversations are routed instantly, buyer context is preserved, and sales teams are alerted when it’s time to jump in, at the moment intent is highest. Expertise AI adapts dynamically to how buyers behave. It personalizes each conversation based on page context, actions, and firmographic signals, enriching every lead with actionable insight instead of noise. No scripts. No broken flows. No lost speed-to-lead. With native integrations across HubSpot, Salesforce, Zapier, and modern sales tools, Expertise fits seamlessly into existing workflows. The platform handles qualification, routing, scheduling, and enrichment automatically, so teams can focus on closing, not chasing. Enterprise-ready and SOC 2 Type II and GDPR compliant, Expertise AI scales securely with your business. Ditch the stone-age chatbot. Use an AI agent that actually converts. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Expertise AI?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 9.3/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Expertise AI?** - **Seller:** [Expertise AI](https://www.g2.com/sellers/expertise-ai) - **Company Website:** https://www.expertise.ai/ - **HQ Location:** Toronto, ON - **LinkedIn® Page:** https://www.linkedin.com/company/expertise-ai/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 74% Small-Business, 26% Mid-Market #### What Are Expertise AI's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Features (7 reviews) - Implementation Ease (7 reviews) - Easy Setup (6 reviews) - Helpful (6 reviews) **Cons:** - Cost (2 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Complexity (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About Expertise AI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of implementation** of Expertise AI, enhancing customer service significantly with minimal effort. - Users love the **ease of setup** and **stellar customer support** offered by Expertise.ai, enhancing their experience. - Users find the **implementation process easy** , with smooth integrations and straightforward setup options available. - Users rave about the **easy setup** of Expertise AI, seamlessly integrating AI solutions into their websites. - Users appreciate the **helpful support** from Expertise AI, noting quick responses and tailored assistance for optimal use. **Cons:** - Users find the **pricing structure steep** for small businesses, which can make scaling challenging despite the program's quality. - The primary concern is the **high pricing** , which can be challenging for small businesses and solo operators. - Users face **integration issues** with HubSpot workflows, requiring time and assistance for effective setup. - Users find the **integration complexity** of Expertise AI challenging without prior knowledge, though support is available. - Users often face **login issues** in the Dashboard, making access to expertise challenging and frustrating. #### What Are Recent G2 Reviews of Expertise AI? **"[Fast Setup, Smooth Website Integration, and Real-Time Visitor Support](https://www.g2.com/survey_responses/expertise-ai-review-13061439)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-13061439) --- **"[Simple Setup, Stellar Support, and Powerful Integrations / Data](https://www.g2.com/survey_responses/expertise-ai-review-12316094)"** **Rating:** 5.0/5.0 stars *— Jamie Beth P.* [Read full review](https://www.g2.com/survey_responses/expertise-ai-review-12316094) --- ### 6. [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 **How Do G2 Users Rate FreshChat?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind FreshChat?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small-Business, 36% Mid-Market #### What Are FreshChat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Helpful (10 reviews) - Features (7 reviews) - Automation (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (5 reviews) - Chatbot Issues (5 reviews) - Chat Issues (5 reviews) - Learning Curve (5 reviews) - Limited AI Capabilities (4 reviews) ### What Do G2 Reviewers Say About FreshChat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of FreshChat, enabling efficient handling of multiple communication channels seamlessly. - Users praise FreshChat for its **helpfulness** , enhancing support with quick responses and meaningful metrics for improvement. - Users enjoy the **user-friendly interface** of FreshChat that simplifies live chat management and enhances customer support efficiency. - Users appreciate the **easy automation implementation** in FreshChat, enhancing efficiency and resolving customer queries swiftly. - Users value the **seamless integrations** of FreshChat, enhancing support efficiency across multiple communication channels. **Cons:** - Users find FreshChat's **AI limitations** significant, with basic automation and chatbot performance falling short in advanced scenarios. - Users note that **Freddy AI lacks advanced automation** and struggles with notifications and message editing, impacting usability. - Users often face **chat issues** with FreshChat, including confusing dashboards and unreliable notifications, affecting usability. - Users find the **learning curve steep** for FreshChat, especially in setting up functionalities and custom reports. - Users find FreshChat's **limited AI capabilities** inadequate for advanced needs, affecting automation and chatbot effectiveness. #### What Are Recent G2 Reviews of FreshChat? **"[Fresh Experience with Intuitive Agent Builder](https://www.g2.com/survey_responses/freshchat-review-12923561)"** **Rating:** 4.5/5.0 stars *— Akshat K.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) --- **"[Streamlined Chat Management with Robust Features](https://www.g2.com/survey_responses/freshchat-review-12657839)"** **Rating:** 4.0/5.0 stars *— Mandip P.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) --- ### 7. [Twixor](https://www.g2.com/products/twixor/reviews) Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Twixor?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.5/10 (Category avg: 8.7/10) - **Analytics:** 9.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Twixor?** - **Seller:** [Twixor](https://www.g2.com/sellers/twixor) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/twixor/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Conference Producer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 41% Mid-Market #### What Are Twixor's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Features (42 reviews) - Automation (35 reviews) - Efficiency (31 reviews) - Artificial Intelligence (30 reviews) **Cons:** - Learning Curve (26 reviews) - Steep Learning Curve (16 reviews) - Limited Customization (15 reviews) - Difficult Learning (13 reviews) - Complexity (11 reviews) ### What Do G2 Reviewers Say About Twixor? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Twixor, appreciating its intuitive setup and streamlined communication features. - Users appreciate the **analytics dashboard** of Twixor for conveniently tracking QA efforts from multiple data sources. - Users value the **automation capabilities** of Twixor, simplifying workflows and enhancing communication efficiency across teams. - Users commend Twixor for its **exceptional efficiency** , enabling faster response times and seamless integration with AI tools. - Users appreciate the **analytics dashboard and AI capabilities** of Twixor, enhancing convenience and client interactions significantly. **Cons:** - Users find a **learning curve** in Twixor, noting the need for more in-app guidance to enhance user adoption. - Users experience a **steep learning curve** with Twixor, requiring additional training and time investment to navigate effectively. - Users find **limited customization** frustrating, as it hinders the capability to tailor Twixor to their needs. - Users note the **difficult learning curve** of Twixor, suggesting improved documentation and onboarding for better usability. - Users find Twixor's **complex onboarding process** time-consuming, requiring additional training and planning for effective use. #### What Are Recent G2 Reviews of Twixor? **"[Easy Visual Bot Builder with Stable Performance and Useful Analytics](https://www.g2.com/survey_responses/twixor-review-12271821)"** **Rating:** 4.5/5.0 stars *— Mahmoud H.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12271821) --- **"[Smart automation that cuts down ticket volumes fast](https://www.g2.com/survey_responses/twixor-review-12956013)"** **Rating:** 5.0/5.0 stars *— Abhishek kumar s.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12956013) --- ### 8. [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 **How Do G2 Users Rate HelpCrunch?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind HelpCrunch?** - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom (334 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4846760/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small-Business, 15% Mid-Market #### What Are HelpCrunch's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (14 reviews) - Chat Features (10 reviews) - Customer Support (10 reviews) **Cons:** - Limited Customization (4 reviews) - Chat Functionality (3 reviews) - Chat Issues (3 reviews) - Expensive (3 reviews) - Slow Loading (3 reviews) ### What Do G2 Reviewers Say About HelpCrunch? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of HelpCrunch, finding it clean, intuitive, and effective for email automation. - Users appreciate the **comprehensive set of features** of HelpCrunch, effectively meeting diverse customer communication needs. - Users appreciate the **user-friendly interface** of HelpCrunch, making communication and engagement seamless and efficient. - Users value the **intuitive live chat** of HelpCrunch, enhancing client engagement and simplifying support team collaboration. - Users praise the **responsive customer support** of HelpCrunch, appreciating prompt assistance and seamless onboarding experiences. **Cons:** - Users seek greater **flexibility in customization** for widgets and automation, finding current options somewhat limited. - Users experience **slow loading times for chat functionality** , impacting overall performance and satisfaction with HelpCrunch. - Users experience **chat loading speed issues** that hinder functionality, hoping for improvements from the HelpCrunch team. - Users find the **pricing to be high** , especially for small businesses with growing needs and extra costs. - Users experience **slow loading** times for live chat, impacting usability, but improvements are anticipated from the support team. #### What Are Recent G2 Reviews of HelpCrunch? **"[Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps](https://www.g2.com/survey_responses/helpcrunch-review-12151003)"** **Rating:** 5.0/5.0 stars *— Tornado D.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) --- **"[Affordable and Feature-Rich Chat Solution](https://www.g2.com/survey_responses/helpcrunch-review-12883421)"** **Rating:** 5.0/5.0 stars *— Konstantin M.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) --- ### 9. [Appy Pie](https://www.g2.com/products/appy-pie/reviews) Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,309 **How Do G2 Users Rate Appy Pie?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Appy Pie?** - **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) - **Year Founded:** 2016 - **HQ Location:** Delhi - **Twitter:** @AppyPieInc (17,105 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2759360/ (203 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Health, Wellness and Fitness, Education Management - **Company Size:** 87% Small-Business, 10% Mid-Market #### What Are Appy Pie's Pros and Cons? **Pros:** - Customer Support (53 reviews) - Ease of Use (41 reviews) - Helpful (37 reviews) - Simple (18 reviews) - Easy Creation (17 reviews) **Cons:** - Poor Customer Support (11 reviews) - Expensive (9 reviews) - Cost (7 reviews) - Limited Features (7 reviews) - Pricing Issues (7 reviews) ### What Do G2 Reviewers Say About Appy Pie? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** of Appy Pie, noting its helpful guidance and ease of use. - Users value the **ease of use** in Appy Pie, finding it straightforward and supported by great customer service. - Users find Appy Pie's **helpful support** team invaluable for resolving issues and enhancing their app experience. - Users value the **ease of use** of Appy Pie, making app creation accessible for everyone with great support. - Users appreciate the **easy creation** of apps with Appy Pie, enjoying simple drag-and-drop and robust support. **Cons:** - Users report **poor customer support** , with inconsistent assistance and requests for sensitive account information undermining trust. - Users find Appy Pie **expensive** , especially with additional charges, despite its necessities for inexperienced app creators. - Users find the **cost to be high** , though still competitive compared to other app providers in the market. - Users are frustrated with **limited features** in Appy Pie, hoping for improvements in future updates and functionality. - Users find **pricing issues** challenging, with unclear costs for Indian customers and recent price increases noted. #### What Are Recent G2 Reviews of Appy Pie? **"[Appypie: The Best No Code App Builder for Freshers](https://www.g2.com/survey_responses/appy-pie-review-12634715)"** **Rating:** 4.0/5.0 stars *— Tahir R.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715) --- **"[Effortless App Building with AI Features](https://www.g2.com/survey_responses/appy-pie-review-12278767)"** **Rating:** 4.5/5.0 stars *— Sumit T.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767) --- #### What Are G2 Users Discussing About Appy Pie? - [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for) - [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application) - [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment - [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments - [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment ### 10. [Landbot](https://www.g2.com/products/landbot/reviews) Landbot is a no-code AI Agent builder that lets revenue teams (Demand Gen, Growth, Marketing Ops, RevOps) build AI-enhanced, multi-channel lead workflows without engineering, so they capture more qualified leads faster and with less operational friction. Our visual, no-code builder combines predictable linear flows, native AI blocks, and an integrated AI Copilot that guides users through building, testing, and optimizing chatbots and agents while teaching best practices and discovering new features. At its core, Landbot pairs two complementary approaches: a visual, linear flow builder for predictable user journeys, and native AI steps for flexible, natural language interactions. That hybrid model solves a common trade-off: linear flows provide business control and deterministic routing for conversions and handoffs, while AI steps let you handle open-ended user intent, reduce friction, and increase engagement — all while keeping the conversation within a tested workflow. The best of both worlds combined into one powerful, no-code visual builder to keep full control of your flows. With multi-channel delivery (web, WhatsApp) and bi-directional CRM & automation connectors, Landbot shortens time-to-market, improves conversion, and makes scaling campaigns practical for marketing and sales teams. Landbot integrates bi-directionally with CRMs (HubSpot, Salesforce,...) and automation stacks (n8n, Zapier, Make...), so it sits naturally alongside marketing automation and sales platforms rather than replacing them. The result: visually on-brand agents, fewer abandoned forms, higher lead quality, faster launches, and more confident teams. If you want conversational experiences that are fast to build, easy to govern, on-brand, and optimized for conversion, Landbot is designed for you. **Average Rating:** 4.7/5.0 **Total Reviews:** 306 **How Do G2 Users Rate Landbot?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Landbot?** - **Seller:** [Landbot.io](https://www.g2.com/sellers/landbot-io) - **Company Website:** https://landbot.io/ - **Year Founded:** 2017 - **HQ Location:** Barcelona, ES - **Twitter:** @landbot_io (2,166 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11248746/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 75% Small-Business, 20% Mid-Market #### What Are Landbot's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Simple (29 reviews) - Intuitive (27 reviews) - Easy Setup (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (14 reviews) - Limited Features (12 reviews) - Expensive (8 reviews) - Chat Issues (5 reviews) - Limitations (5 reviews) ### What Do G2 Reviewers Say About Landbot? *AI-generated summary from verified user reviews* **Pros:** - Users find Landbot's **ease of use** remarkable, enabling effortless bot creation with an intuitive interface. - Users highlight the **ease of use** in Landbot, making it their preferred choice for bot creation. - Users love the **intuitive interface** of Landbot, making chatbot creation effortless and enjoyable for everyone. - Users find the **easy setup** of Landbot intuitive, allowing for quick and efficient bot creation. - Users rave about the **user-friendly chatbot builder** of Landbot, enabling quick and easy bot creation without coding. **Cons:** - Users find the **absence of a mobile app** for Landbot limits convenience and accessibility, especially for educators. - Users find the **limited features** for organizing conversations in Landbot's inbox restrictive for efficient interaction. - Users find Landbot to be **expensive** , especially for those needing only basic features and functionalities. - Users find the **limited tools for chatbot development** to be a significant drawback for enhancing their experience. - Users face **limitations in features** for organizing conversations and managing multiple bots on Landbot. #### What Are Recent G2 Reviews of Landbot? **"[Smooth, fun, and surprisingly easy for a first-time chatbot creator.](https://www.g2.com/survey_responses/landbot-review-12084938)"** **Rating:** 5.0/5.0 stars *— Reneta P.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12084938) --- **"[Intuitive for Beginners, Needs More Advanced Features](https://www.g2.com/survey_responses/landbot-review-12728958)"** **Rating:** 4.0/5.0 stars *— Rishabh J.* [Read full review](https://www.g2.com/survey_responses/landbot-review-12728958) --- #### What Are G2 Users Discussing About Landbot? - [What is Landbot used for?](https://www.g2.com/discussions/what-is-landbot-used-for) - [What does Landbot do?](https://www.g2.com/discussions/what-does-landbot-do) - [How do you make a chatbot on WhatsApp?](https://www.g2.com/discussions/how-do-you-make-a-chatbot-on-whatsapp) - [How do you use a Landbot?](https://www.g2.com/discussions/how-do-you-use-a-landbot) - 1 comment - [What is a Landbot?](https://www.g2.com/discussions/what-is-a-landbot) - 1 comment ### 11. [MessageMind](https://www.g2.com/products/messagemind/reviews) MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox available on web and mobile. Accessible anytime and anywhere, MessageMind centralizes every customer interaction into one seamless platform. We’ve transformed customer support by building an AI that communicates with real human tone, understands context, and performs full end-to-end actions. The AI can read and interpret text, images, PDFs, documents, and audio messages, then respond naturally while completing real tasks such as tracking orders, checking stock levels, booking appointments, sending reminders, updating CRM records, generating invoices, taking payments, and much more — all autonomously and in real time. MessageMind integrates effortlessly with all major platforms — including Shopify, WooCommerce, Wix, BigCommerce, Squarespace, Stripe, Revolut, Calendly, Google Calendar, Zoom, and existing CRMs — and also supports fully custom integrations to match any workflow or internal system. This makes it a powerful all-in-one solution for e-commerce brands, service businesses, agencies, and enterprises looking to streamline operations and deliver exceptional customer experiences. Easy to train and deploy, MessageMind supports 80+ languages and offers a catalog of over 200 ultra-realistic AI voices, enabling global support through voice calls and voice notes that feel genuinely human. With MessageMind, businesses can unify conversations, automate workflows, reduce operational costs, increase customer satisfaction, and scale support 24/7 — all without expanding their team. It’s the future of customer communication, built for speed, accuracy, and limitless scalability. **Average Rating:** 5.0/5.0 **Total Reviews:** 20 **How Do G2 Users Rate MessageMind?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.7/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind MessageMind?** - **Seller:** [MessageMind](https://www.g2.com/sellers/messagemind) - **Year Founded:** 2023 - **HQ Location:** , - **Twitter:** @messagemind_ai - **LinkedIn® Page:** https://www.linkedin.com/company/messagemind/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small-Business, 48% Mid-Market #### What Are MessageMind's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Automation (8 reviews) - Ease of Use (8 reviews) - Easy Setup (7 reviews) - Helpful (7 reviews) **Cons:** - Learning Curve (4 reviews) - AI Limitations (2 reviews) - Cost (2 reviews) - Limited Customization (2 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About MessageMind? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of MessageMind, enhancing communication and issue resolution effectively. - Users appreciate the **impressive automation features** of MessageMind, which streamline communication and enhance customer interaction. - Users appreciate the **ease of use** of MessageMind, making setup and management simple even for beginners. - Users value the **easy setup** of MessageMind, finding it quick and effortless for seamless integration into their websites. - Users appreciate the **real-time collaboration** in MessageMind, enhancing teamwork and customer communication significantly. **Cons:** - Users find the **learning curve challenging** , as manual chatbot training can be time-consuming and overly complicated. - Users find that the **AI limitations** can hinder performance, especially with complex and specific requirements. - Users find the **cost to be high** , especially for small businesses needing affordable options and clear limitations. - Users find the **limited customization** in MessageMind restricting, hindering their ability to tailor the experience effectively. - Users find the pricing structure of MessageMind quite limiting, as there are no basic paid plans available and it is **expensive**. #### What Are Recent G2 Reviews of MessageMind? **"[Highly Useful Material](https://www.g2.com/survey_responses/messagemind-review-11244177)"** **Rating:** 5.0/5.0 stars *— Volodymyr S.* [Read full review](https://www.g2.com/survey_responses/messagemind-review-11244177) --- **"[Flexible and User-Friendly](https://www.g2.com/survey_responses/messagemind-review-11204316)"** **Rating:** 5.0/5.0 stars *— Antonia M.* [Read full review](https://www.g2.com/survey_responses/messagemind-review-11204316) --- ### 12. [BotSpace](https://www.g2.com/products/botspace/reviews) BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 35 **How Do G2 Users Rate BotSpace?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 9.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind BotSpace?** - **Seller:** [BotSpace](https://www.g2.com/sellers/botspace) - **Year Founded:** 2017 - **HQ Location:** Pune, Maharashtra - **Twitter:** @botspaceHQ (55 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botspacehq (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 70% Small-Business, 27% Mid-Market #### What Are BotSpace's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (8 reviews) - Automation (7 reviews) - Easy Integrations (6 reviews) - User Interface (6 reviews) **Cons:** - Cost (3 reviews) - Expensive (3 reviews) - Delayed Response (2 reviews) - Poor Customer Support (2 reviews) - Time Delays (2 reviews) ### What Do G2 Reviewers Say About BotSpace? *AI-generated summary from verified user reviews* **Pros:** - Users find BotSpace to have an **intuitive interface** , enhancing their overall WhatsApp marketing experience effortlessly. - Users commend the **excellent customer support** of BotSpace, highlighting the team's commitment and responsiveness to queries. - Users praise Botspace's **automation capabilities** , streamlining WhatsApp marketing and enhancing user efficiency effortlessly. - Users love the **easy integrations** of BotSpace, making setup and automation seamless for their messaging needs. - Users value the **intuitive user interface** of BotSpace, which enhances their WhatsApp marketing experience effortlessly. **Cons:** - Users feel the **pricing for additional numbers** can be excessive, especially for multi-country operations. - Users feel the product is **too expensive** , especially regarding additional costs for multiple WhatsApp numbers. - Users experience **delayed response** from customer support, leading to frustrating and time-consuming resolution of issues. - Users report experiencing **poor customer support** , citing long wait times and unqualified assistance for their issues. - Users experience frustrating **time delays** in customer support responses, which hinder their ability to resolve issues quickly. #### What Are Recent G2 Reviews of BotSpace? **"[Botspace is an exceptional WhatsApp marketing and automation tool!](https://www.g2.com/survey_responses/botspace-review-10963909)"** **Rating:** 5.0/5.0 stars *— Abhi R.* [Read full review](https://www.g2.com/survey_responses/botspace-review-10963909) --- **"[Cooperative Team](https://www.g2.com/survey_responses/botspace-review-11353049)"** **Rating:** 4.5/5.0 stars *— ARTI R.* [Read full review](https://www.g2.com/survey_responses/botspace-review-11353049) --- ### 13. [Customers.ai](https://www.g2.com/products/customers-ai/reviews) Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. **Average Rating:** 4.8/5.0 **Total Reviews:** 417 **How Do G2 Users Rate Customers.ai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.7/10 (Category avg: 8.7/10) - **Analytics:** 9.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Customers.ai?** - **Seller:** [Customers.ai ](https://www.g2.com/sellers/customers-ai) - **Year Founded:** 2018 - **HQ Location:** Boston, Massachusetts - **Twitter:** @CustomersAI (6,121 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17975060/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Customers.ai's Pros and Cons? **Pros:** - Features (98 reviews) - Helpful (88 reviews) - Ease of Use (82 reviews) - Lead Generation (73 reviews) - Customer Support (66 reviews) **Cons:** - Learning Curve (12 reviews) - Learning Difficulty (10 reviews) - Poor Customer Support (10 reviews) - Steep Learning Curve (9 reviews) - Cost (8 reviews) ### What Do G2 Reviewers Say About Customers.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **collaborative features** of Customers.ai, enhancing teamwork between sales and marketing for prospecting. - Users praise Customers.ai for its **ease of use** , facilitating collaboration between sales and marketing with valuable insights. - Users find Customers.ai to be **extremely easy to use** , enabling quick adoption and efficient marketing strategies. - Users benefit from **effective lead generation** with Customers.ai, improving customer targeting and enhancing digital campaign insights. - Users praise the **responsive customer support** of Customers.ai, highlighting the impact of dedicated account managers like Yonan. **Cons:** - Users find the **learning curve steep** , requiring time and support to fully utilize all features and configurations. - Users note that **learning difficulty** may arise due to the technical setup and need for deeper tutorials on new features. - Users express concerns about **poor customer support** , particularly with initial lead follow-ups and data syncing issues. - Users find the **steep learning curve** of Customers.ai challenging, especially regarding technical setup and new features. - Users find the **pricing inflated** and the trial insufficient, especially for smaller businesses seeking budget-friendly options. #### What Are Recent G2 Reviews of Customers.ai? **"[Killer data quality and a big jump in sales](https://www.g2.com/survey_responses/customers-ai-review-10924030)"** **Rating:** 5.0/5.0 stars *— Eibee S.* [Read full review](https://www.g2.com/survey_responses/customers-ai-review-10924030) --- **"[A Huge Improvement In How We Handle Leads](https://www.g2.com/survey_responses/customers-ai-review-10922963)"** **Rating:** 5.0/5.0 stars *— carl nino luis g.* [Read full review](https://www.g2.com/survey_responses/customers-ai-review-10922963) --- #### What Are G2 Users Discussing About Customers.ai? - [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) - 1 comment - [What features should a chatbot have?](https://www.g2.com/discussions/mobilemonkey-what-features-should-a-chatbot-have) - [How does mobile monkey work?](https://www.g2.com/discussions/how-does-mobile-monkey-work) - [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) - 2 comments - [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) - 4 comments ### 14. [Outgrow](https://www.g2.com/products/outgrow/reviews) Outgrow allows you to better acquire, qualify and engage leads by making it easy to build personalized quizzes, calculators, assessments, contests, forms/surveys, recommendations, polls & chatbots. No developers or designers required! Outgrow has a host of design templates which are fully optimized for mobile, desktop, and tablet, and are easily embeddable into your advertising, websites, mobile apps, social media, SMS and email communication. In addition, there are over 1000 pre-made content pieces and funnels that are optimized to improve conversion so you can change the questions, make a few tweaks so it's consistent with your brand and have your own interactive content ready in minutes. **Average Rating:** 4.7/5.0 **Total Reviews:** 317 **How Do G2 Users Rate Outgrow?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Outgrow?** - **Seller:** [Outgrow](https://www.g2.com/sellers/outgrow) - **Company Website:** https://www.outgrow.co - **Year Founded:** 2012 - **HQ Location:** New York, NY - **Twitter:** @OutgrowCo (3,719 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7966190/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Outgrow's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Customer Support (29 reviews) - Features (27 reviews) - Helpful (27 reviews) - Easy Setup (23 reviews) **Cons:** - Learning Curve (11 reviews) - Limited Features (11 reviews) - Missing Features (11 reviews) - Expensive (10 reviews) - Limited Customization (8 reviews) ### What Do G2 Reviewers Say About Outgrow? *AI-generated summary from verified user reviews* **Pros:** - Users find Outgrow's **ease of use** invaluable for quickly creating effective quizzes and calculators without hassle. - Users value the **responsive customer support** of Outgrow, providing rapid solutions and enhancing the overall experience. - Users commend Outgrow for its **user-friendly builder and robust integrations** , facilitating effective lead capture and content creation. - Users appreciate the **ease of use and excellent support** from Outgrow, facilitating the creation of engaging content. - Users commend the **easy setup** of Outgrow, enabling quick deployment of tools without requiring extensive development help. **Cons:** - Users find the **learning curve frustrating** , as the platform's various options complicate effective tool usage. - Users note the **limited features** of Outgrow, particularly in customization and email segmentation on the basic plan. - Users find the **missing features** in Outgrow's basic plan limit their capabilities and design options. - Users find Outgrow **expensive** as advanced features require additional payments beyond the regular subscription plans. - Users find the **limited customization options** frustrating, hindering their ability to effectively style and brand their pages. #### What Are Recent G2 Reviews of Outgrow? **"[Powerful calculator tool with great support](https://www.g2.com/survey_responses/outgrow-review-12921380)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/outgrow-review-12921380) --- **"[Great Tool for Building Engaging Forms!](https://www.g2.com/survey_responses/outgrow-review-13035202)"** **Rating:** 5.0/5.0 stars *— 재연 .* [Read full review](https://www.g2.com/survey_responses/outgrow-review-13035202) --- ### 15. [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews) AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners! **Average Rating:** 4.7/5.0 **Total Reviews:** 96 **How Do G2 Users Rate AtomChat.io?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 9.0/10 (Category avg: 8.7/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind AtomChat.io?** - **Seller:** [AtomChat.io](https://www.g2.com/sellers/atomchat-io) - **Year Founded:** 2019 - **HQ Location:** Simpsonville, US - **LinkedIn® Page:** https://www.linkedin.com/company/atomchat/ (196 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Automotive - **Company Size:** 55% Mid-Market, 35% Small-Business #### What Are AtomChat.io's Pros and Cons? **Pros:** - Helpful (4 reviews) - Easy Setup (2 reviews) - Integrations (2 reviews) - AI Technology (1 reviews) - Automation (1 reviews) **Cons:** - Functionality Issues (2 reviews) - Integration Issues (2 reviews) - AI Limitations (1 reviews) - Inefficiency (1 reviews) - Integration Difficulty (1 reviews) ### What Do G2 Reviewers Say About AtomChat.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **smoother scalability** of AtomChat.io, enhancing their marketplace experience without added complexities. - Users appreciate the **easy setup** of AtomChat.io, allowing for a smooth and efficient integration in their marketplace. - Users appreciate the **smooth integrations** of AtomChat.io, enhancing marketplace functionality without adding complexities. - Users praise the **versatility and integration capacity** of AI technology in AtomChat.io, enhancing their overall experience. - Users value the **automation capabilities** of AtomChat.io, streamlining their reporting and task management processes. **Cons:** - Users experience **functionality issues** with AtomChat.io, such as limited Salesforce integration and inefficient filtering of logs. - Users face **integration issues** with AtomChat.io, highlighting its limited compatibility with other CRM systems. - Users note the **limited Salesforce integration** with AtomChat.io, recommending it be paired with more flexible CRM systems. - Users encounter **inefficiency** in filtering agent logs, making it difficult to manage and analyze data effectively. - Users find the **integration with Salesforce difficult** , as it lacks flexibility and detailed information. #### What Are Recent G2 Reviews of AtomChat.io? **"[Exceptional commercial control, but costly](https://www.g2.com/survey_responses/atomchat-io-review-12196056)"** **Rating:** 4.0/5.0 stars *— Jeisson R.* [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12196056) --- **"[Efficient Automation for Sales](https://www.g2.com/survey_responses/atomchat-io-review-12227453)"** **Rating:** 4.0/5.0 stars *— VANESSA C.* [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12227453) --- ### 16. [Chatbot Builder AI](https://www.g2.com/products/chatbot-builder-ai/reviews) Chatbot Builder Ai offers a rapid, intuitive platform to craft custom GPTs for businesses, integrating seamlessly across websites, social media, SMS, and phone services. Launch a GPT-powered chatbot in under 60 seconds for just $49 per month, complete with immediate access to OpenAI’s API. Community & Support: Join a thriving community where collaborative learning is key, supported by top-tier customer service. Chatbot Builder Ai not only leads in technology but also in creating a positive, engaging environment for users to excel together. **Average Rating:** 5.0/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Chatbot Builder AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 9.8/10 (Category avg: 8.7/10) - **Analytics:** 9.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Chatbot Builder AI?** - **Seller:** [Chatbot Builder AI](https://www.g2.com/sellers/chatbot-builder-ai) - **Year Founded:** 2023 - **HQ Location:** , - **Twitter:** @CBBuilder (450 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chatbotbuilderia/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 96% Small-Business, 4% Mid-Market #### What Are Chatbot Builder AI's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Helpful (2 reviews) - Ease of Use (1 reviews) - Implementation Ease (1 reviews) - Intuitive (1 reviews) ### What Do G2 Reviewers Say About Chatbot Builder AI? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **outstanding customer support** of Chatbot Builder AI, quickly resolving issues and providing effective solutions. - Users commend the **exceptional customer support** of Chatbot Builder AI, highlighting prompt assistance and helpful guidance. - Users value the **ease of use** of Chatbot Builder AI, appreciating its user-friendly interface and responsive support. - Users commend the **implementation ease** of Chatbot Builder AI, praising its user-friendly interface and excellent support. - Users praise the **intuitive design** of Chatbot Builder AI, highlighting its user-friendliness and exceptional customer support. #### What Are Recent G2 Reviews of Chatbot Builder AI? **"[Great product, great support.](https://www.g2.com/survey_responses/chatbot-builder-ai-review-11730225)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/chatbot-builder-ai-review-11730225) --- **"[An user-friendly tool for building AI-powered chatbots](https://www.g2.com/survey_responses/chatbot-builder-ai-review-10934557)"** **Rating:** 4.0/5.0 stars *— Priya P.* [Read full review](https://www.g2.com/survey_responses/chatbot-builder-ai-review-10934557) --- ### 17. [Botsonic](https://www.g2.com/products/botsonic/reviews) Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on your company's extensive knowledge, then autonomously perform tasks such as updating CRM systems, scheduling appointments, and more. Instead of the traditional rule-based and unintelligent chatbots of the current generation, Botsonic is very smart (thanks to Generative AI) and provides personalized responses from the business's own knowledge base, website, and other data sources, all in their own style guide. Additionally, companies have the flexibility to brand the bot with their own colors, logos, etc. With the capability to reduce support volume by up to 80%, Botsonic enables support teams to concentrate on high-value interactions, thereby enhancing customer satisfaction and brand loyalty. **Average Rating:** 4.6/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Botsonic?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.7/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Botsonic?** - **Seller:** [Writesonic, Inc.](https://www.g2.com/sellers/writesonic-inc) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @WriteSonic (17,502 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/writesonic/ (136 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 74% Small-Business, 18% Mid-Market #### What Are Botsonic's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Integrations (3 reviews) - Intuitive (3 reviews) - Easy Implementation (2 reviews) **Cons:** - Learning Curve (2 reviews) - AI Limitations (1 reviews) - Communication Issues (1 reviews) - Cost (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Botsonic? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Botsonic, appreciating its intuitive setup and no-code accessibility for everyone. - Users commend the **easy setup** of Botsonic, facilitating seamless integration without any coding required. - Users appreciate the **well-designed integrations** of Botsonic, which streamline connections and enhance the bot’s functionality effortlessly. - Users highlight the **intuitive configuration** of Botsonic, appreciating its user-friendly setup and seamless integration options. - Users commend the **easy implementation** of Botsonic, appreciating its user-friendly setup and seamless integration into various platforms. **Cons:** - Users face a notable **learning curve** with Botsonic, impacting their ability to optimize and train the bot effectively. - Users find the **lack of transparency** in Botsonic's training process hinders effective optimization and overall experience. - Users experience **communication issues** with Botsonic, facing unhelpful support when resolving technical problems. - Users find the **cost of upgrades** necessary for serious use, but it's still more affordable than hiring developers. - Users desire greater **customization options** for branding and logos to enhance service identification with Botsonic. #### What Are Recent G2 Reviews of Botsonic? **"[Intuitive Bot Creation with Minor Upload Limitations](https://www.g2.com/survey_responses/botsonic-review-12721709)"** **Rating:** 5.0/5.0 stars *— Raheel N.* [Read full review](https://www.g2.com/survey_responses/botsonic-review-12721709) --- **"[Streamlined Communication for Educational Settings](https://www.g2.com/survey_responses/botsonic-review-12418980)"** **Rating:** 5.0/5.0 stars *— Helio M.* [Read full review](https://www.g2.com/survey_responses/botsonic-review-12418980) --- ### 18. [Kindly](https://www.g2.com/products/kindly/reviews) Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others. **Average Rating:** 4.9/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Kindly?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Kindly?** - **Seller:** [Kindly](https://www.g2.com/sellers/kindly) - **Year Founded:** 2016 - **HQ Location:** Oslo, NO - **LinkedIn® Page:** https://www.linkedin.com/company/kindlyai/ (99 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Mid-Market, 41% Small-Business #### What Are Kindly's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Ease of Use (6 reviews) - Helpful (6 reviews) - Experience Satisfaction (3 reviews) - Features (3 reviews) **Cons:** - Learning Curve (2 reviews) - Steep Learning Curve (2 reviews) - Chatbot Issues (1 reviews) - Complexity (1 reviews) - Complex Usability (1 reviews) ### What Do G2 Reviewers Say About Kindly? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Kindly, appreciating their genuine interest in enhancing business services. - Users praise the **ease of use** of Kindly, highlighting its intuitive interface and excellent customer support. - Users commend the **helpful and friendly support** from Kindly, significantly enhancing their business services and customer experience. - Users value the **enhanced user experience** with Kindly, as it provides quick and effective chatbot solutions. - Users love the **intuitive design and efficient features** of Kindly, which significantly enhance user experience and productivity. **Cons:** - Users experience a **steep learning curve** with Kindly, particularly newcomers struggling with settings and context fields. - Users face a **steep learning curve** , especially when teaching newcomers and navigating settings and context fields. - Users find the **maintenance of the AI chatbot** demanding, despite potential long-term time savings. - Users occasionally struggle with **navigating settings** , finding it confusing when to use different options like "Context fields". - Users struggle with **complex usability** , having difficulty navigating between settings and understanding their appropriate uses. #### What Are Recent G2 Reviews of Kindly? **"[Easy to work with, awesome.](https://www.g2.com/survey_responses/kindly-review-8853265)"** **Rating:** 5.0/5.0 stars *— Emil A.* [Read full review](https://www.g2.com/survey_responses/kindly-review-8853265) --- **"[I couldn't recommend working with Kindly enough.](https://www.g2.com/survey_responses/kindly-review-8744213)"** **Rating:** 5.0/5.0 stars *— John S.* [Read full review](https://www.g2.com/survey_responses/kindly-review-8744213) --- #### What Are G2 Users Discussing About Kindly? - [What is Kindly used for?](https://www.g2.com/discussions/what-is-kindly-used-for) ### 19. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 200 **How Do G2 Users Rate SleekFlow?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.1/10 (Category avg: 8.5/10) - **Collection of information:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 74% Small-Business, 21% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Customer Support (34 reviews) - Efficiency (29 reviews) - Automation (28 reviews) - Features (25 reviews) **Cons:** - Expensive (23 reviews) - Limited Features (18 reviews) - Missing Features (14 reviews) - Slow Loading (10 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of SleekFlow, highlighting its intuitive setup and helpful AI features. - Users appreciate the **excellent customer support** from SleekFlow, praising its prompt responses and helpful guidance. - Users find **excellent efficiency** in managing customer inquiries and lead conversions with SleekFlow's smart automation features. - Users enjoy the **automation features** of SleekFlow, which simplify routine tasks and enhance communication efficiency. - Users praise the **AI agent's efficiency** in lead qualification and seamless customer communication enhancements of SleekFlow. **Cons:** - Users find the add-on to be **expensive** and suggest it should be more accessible within the main plan. - Users find the **limited features** of SleekFlow restrictive, affecting their overall productivity and experience. - Users note **missing features** , such as tracking flowchart responses and editing sent messages, impacting overall usability. - Users frequently report experiencing **slow loading** issues with SleekFlow, causing frustration and hindering effective communication. - Users note the **limited customization** options in SleekFlow, desiring more flexibility and advanced features for their needs. #### What Are Recent G2 Reviews of SleekFlow? **"[Sleekflow Makes Multi-Channel Messaging and Automation Effortless.](https://www.g2.com/survey_responses/sleekflow-review-13065757)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757) --- **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 20. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.7/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (9 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, facilitating efficient communication and quick resolution of support requests. - Users love the **user-friendly ticketing solution** of LiveAgent, enhancing collaboration and streamlining cross-channel customer interactions. - Users value the **impressive customer support** of LiveAgent, benefiting from quick responses and efficient issue resolution. - Users appreciate the **helpful support system** of LiveAgent, enhancing communication and resolving issues efficiently. - Users value the **efficiency of LiveAgent** , especially its seamless integration and real-time chat capabilities for improved customer support. **Cons:** - Users experience a **steep learning curve** with LiveAgent due to its outdated interface and complex features. - Users experience **missing features** in LiveAgent, including poor mobile functionality and limited customization options. - Users find LiveAgent's interface **not intuitive** , requiring extensive time to navigate and understand its features. - Users face a **steep learning curve** with LiveAgent due to its outdated interface and complex feature navigation. - Users report **integration issues** with WhatsApp and Facebook, limiting interaction and functionality in LiveAgent. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 21. [AiSensy](https://www.g2.com/products/aisensy/reviews) AiSensy is a comprehensive WhatsApp engagement platform built on the official WhatsApp Business API, designed to enhance business communication through marketing automation, customer support, and e-commerce integration. It enables businesses to broadcast messages, automate notifications, and provide live chat support, all within WhatsApp's familiar interface. Key Features and Functionality: - WhatsApp Broadcasting & Automation: Send unlimited broadcast messages to segmented audiences with automated notifications for orders, payments, and abandoned cart reminders using approved message templates. - Drag & Drop Chatbot Builder: Create conversational chatbot flows without coding using an intuitive visual builder with seamless human handover capabilities for complex queries. - Multi-Agent Live Chat Support: Enable unlimited agents to provide customer support on the same WhatsApp number with smart chat routing, tagging, and performance monitoring. - Click-to-WhatsApp Advertising: Run Facebook and Instagram ads that direct users to WhatsApp conversations with integrated conversion tracking and retargeting capabilities. - E-commerce Integration: Connect Facebook catalogs to showcase products directly in WhatsApp with in-chat purchasing, payment processing, and order management. Primary Value and Solutions Provided: AiSensy transforms WhatsApp into a powerful sales, support, and marketing engine, addressing several business challenges: - Enhanced Customer Engagement: By automating routine interactions and providing timely notifications, businesses can maintain consistent and personalized communication with customers. - Operational Efficiency: The platform's automation capabilities reduce manual workload, allowing teams to focus on strategic tasks and improving overall productivity. - Increased Sales and Conversions: Features like Click-to-WhatsApp ads and in-chat purchasing streamline the customer journey, leading to higher conversion rates and revenue growth. - Scalable Customer Support: With multi-agent live chat and intelligent chatbots, businesses can handle a higher volume of customer inquiries without compromising on service quality. By leveraging AiSensy, businesses can effectively harness the power of WhatsApp to drive growth, improve customer satisfaction, and streamline their communication processes. **Average Rating:** 4.3/5.0 **Total Reviews:** 111 **How Do G2 Users Rate AiSensy?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Control:** 8.5/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind AiSensy?** - **Seller:** [Triny](https://www.g2.com/sellers/triny) - **Year Founded:** 2017 - **HQ Location:** Noida , Delhi NCR - **LinkedIn® Page:** https://www.linkedin.com/company/triny/?originalSubdomain=in (6 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Director - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 83% Small-Business, 10% Mid-Market #### What Are AiSensy's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (10 reviews) - Automation (7 reviews) - Easy Setup (7 reviews) - Efficiency (6 reviews) **Cons:** - Poor Customer Support (3 reviews) - Poor Response (3 reviews) - AI Limitations (2 reviews) - Dashboard Issues (2 reviews) - Layout Issues (2 reviews) ### What Do G2 Reviewers Say About AiSensy? *AI-generated summary from verified user reviews* **Pros:** - Users praise AiSensy's **fast and friendly customer support** , emphasizing their dedication to helping users succeed. - Users value the **ease of use** of AiSensy, enabling smooth onboarding and effective business communication. - Users appreciate the **effortless automation** features of AiSensy, simplifying communication and enhancing marketing efficiency. - Users appreciate the **easy setup** of AiSensy, enabling quick and hassle-free initiation of WhatsApp campaigns. - Users praise AiSensy for its **efficiency** in managing customer communication and setting up campaigns effortlessly. **Cons:** - Users are frustrated with the **poor customer support** from AiSensy, lacking timely assistance and helpful navigation resources. - Users experience **poor response** times from support, resulting in frustration and lack of assistance when needed. - Users note the **lack of flexibility in project management** , which hinders their workflow and reduces overall satisfaction. - Users experience **dashboard issues** with clutter, outdated design, and complicated contact filtering that hinder efficiency. - Users find the **layout issues** in AiSensy can lead to confusion, impacting navigation and user interaction. #### What Are Recent G2 Reviews of AiSensy? **"[Streamlined WhatsApp Communication, But Needs Dashboard Improvement](https://www.g2.com/survey_responses/aisensy-review-12796817)"** **Rating:** 5.0/5.0 stars *— Tushar K.* [Read full review](https://www.g2.com/survey_responses/aisensy-review-12796817) --- **"[Reliable WhatsApp Automation with Room for Improvement](https://www.g2.com/survey_responses/aisensy-review-12653584)"** **Rating:** 4.5/5.0 stars *— JASPREET S.* [Read full review](https://www.g2.com/survey_responses/aisensy-review-12653584) --- #### What Are G2 Users Discussing About AiSensy? - [What is AiSensy used for?](https://www.g2.com/discussions/what-is-aisensy-used-for) ### 22. [Spur](https://www.g2.com/products/spurtastic-tech-spur/reviews) A chat automation platform that helps businesses streamline communications and build a seamless shopping experience across messaging channels. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Spur?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.7/10) - **Analytics:** 9.3/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Spur?** - **Seller:** [Spurtastic Tech](https://www.g2.com/sellers/spurtastic-tech) - **Year Founded:** 2021 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** https://www.linkedin.com/company/spurnow/about/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 85% Small-Business, 15% Mid-Market #### What Are Spur's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Ease of Implementation (1 reviews) - Features (1 reviews) - Helpful (1 reviews) - Implementation Ease (1 reviews) **Cons:** - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Spur? *AI-generated summary from verified user reviews* **Pros:** - Users commend Spur for their **exceptional customer support** , quickly resolving issues with care and expertise, enhancing overall experience. - Users commend the **ease of implementation** with Spur, appreciating its user-friendly features and excellent support. - Users appreciate the **user-friendly features** of Spur, highlighting the ease of implementation and excellent support. - Users value the **outstanding support team** of Spur, appreciating their quick understanding and effective problem-solving approach. - Users find Spur's **implementation ease** exceptional, allowing for a seamless integration of innovative features to enhance their business. **Cons:** - Users report occasional **software bugs** , though the team is prompt in addressing and resolving these issues. #### What Are Recent G2 Reviews of Spur? **"[The best UX software with a great team for help for any problems](https://www.g2.com/survey_responses/spur-review-11677961)"** **Rating:** 5.0/5.0 stars *— Athul R.* [Read full review](https://www.g2.com/survey_responses/spur-review-11677961) --- **"[Effortless Access and Swift Support](https://www.g2.com/survey_responses/spur-review-12918605)"** **Rating:** 4.0/5.0 stars *— ram .* [Read full review](https://www.g2.com/survey_responses/spur-review-12918605) --- ### 23. [WotNot](https://www.g2.com/products/wotnot/reviews) WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **How Do G2 Users Rate WotNot?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.7/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind WotNot?** - **Seller:** [WotNot](https://www.g2.com/sellers/wotnot) - **Year Founded:** 2018 - **HQ Location:** Ahmedabad, Gujarat - **Twitter:** @wotnot (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/14537921/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 65% Small-Business, 29% Mid-Market #### What Are WotNot's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Customer Support (20 reviews) - Helpful (19 reviews) - Integrations (18 reviews) - Features (16 reviews) **Cons:** - Integration Issues (7 reviews) - Lack of Integrations (5 reviews) - Limited Features (5 reviews) - Missing Features (4 reviews) - Chatbot Issues (3 reviews) ### What Do G2 Reviewers Say About WotNot? *AI-generated summary from verified user reviews* **Pros:** - Users find WotNot's **ease of use** remarkable, enjoying its simple interface and responsive support for chatbot creation. - Users commend the **exceptional customer support** from WotNot, noting their quick responses and helpfulness with queries. - Users commend WotNot for its **helpfulness** in simplifying integrations and providing responsive customer support. - Users commend WotNot for its **seamless integrations** with various tools, enhancing overall functionality and user experience. - Users appreciate the **ease of use and exceptional support** provided by WotNot for building chatbots effortlessly. **Cons:** - Users find **integration issues** with WotNot challenging, requiring patience to connect with various platforms effectively. - Users highlight the **lack of integrations** with other platforms, which makes the experience frustrating at times. - Users find **limited features** in WotNot, impacting functionality and overall experience, though improvements are underway. - Users note several **missing features** in WotNot, including limited integrations and insufficient customization options. - Users face **chatbot issues** like delays in feature maturity, errors, and limited backend access hindering implementation. #### What Are Recent G2 Reviews of WotNot? **"[AI Chatbots and Automations driving Real Operational Impact](https://www.g2.com/survey_responses/wotnot-review-12381704)"** **Rating:** 4.5/5.0 stars *— Ojas K.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704) --- **"[WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder](https://www.g2.com/survey_responses/wotnot-review-12323412)"** **Rating:** 4.0/5.0 stars *— Zaid B.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412) --- #### What Are G2 Users Discussing About WotNot? - [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot) - [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for) - [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot) - [Is WotNot free?](https://www.g2.com/discussions/is-wotnot-free) - 1 comment ### 24. [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,292 **How Do G2 Users Rate G2 Marketing Solutions?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind G2 Marketing Solutions?** - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** https://www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom (32,942 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641084/ (1,504 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 37% Mid-Market #### What Are G2 Marketing Solutions's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Helpful (351 reviews) - Customer Support (300 reviews) - Authenticity (207 reviews) - User Reviews (207 reviews) **Cons:** - Review Issues (166 reviews) - Expensive (80 reviews) - Biased Reviews (70 reviews) - Lack of Clarity (60 reviews) - Pricing Issues (60 reviews) ### What Do G2 Reviewers Say About G2 Marketing Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of G2 Marketing Solutions, facilitating quick implementation of marketing initiatives. - Users appreciate the **intuitive platform and great support** from G2 Marketing Solutions for gathering valuable feedback. - Users value the **excellent customer support** from G2 Marketing Solutions, enhancing their experience and visibility significantly. - Users value the **authenticity** of G2 Marketing Solutions, trusting genuine feedback from real clients to make informed decisions. - Users value G2 Marketing Solutions for its **genuine and honest reviews** that aid informed decision-making in business. **Cons:** - Users face **review issues** , including inconsistent quality and overwhelming feedback that complicates evaluating products effectively. - The pricing of G2 Marketing Solutions is **excessively high** , making it inaccessible for small enterprises and startups. - Users note the potential for **biased reviews** on G2 Marketing Solutions, which may affect trust and decision-making. - Users express concern over the **lack of clarity** in the review process, causing confusion and delays. - Users find the **pricing issues** challenging for startups, frequently feeling it's an expensive investment for limited profiles. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **"[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)"** **Rating:** 4.5/5.0 stars *— Neelanjana M.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159) --- **"[G2’s Authentic Reviews and Well-Categorized UI Made RevOps Research Easy](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12852103)"** **Rating:** 4.5/5.0 stars *— Yogesh N.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12852103) --- #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### 25. [NewOaks AI](https://www.g2.com/products/newoaks-ai/reviews) NewOaks AI is an advanced conversational AI platform designed to automate client engagement, lead qualification, and appointment scheduling across multiple channels. By leveraging custom-trained ChatGPT models and voice-first AI agents, it enables businesses to provide 24/7 personalized interactions via SMS, web chat, and social media platforms such as Facebook Messenger, WhatsApp, and Instagram. With support for over 50 languages and seamless integration with CRMs, Google Calendar, Twilio, and other business tools, NewOaks AI streamlines sales, customer support, and marketing processes, enhancing operational efficiency and customer satisfaction. Key Features: - Omnichannel Communication: Engage customers through SMS, live chat, voice calls, and social media from a unified platform. - AI Voice Agents with Real-Time Calls: Provide real-time AI voice calls with zero latency and multiple voice personas for natural, human-like conversations. - Multilingual Support: Communicate effectively with a global audience by supporting over 50 languages. - Automated Lead Qualification and Appointment Scheduling: Utilize AI-driven workflows to qualify leads, book appointments, and follow up automatically, reducing manual workload. - Seamless Integrations: Easily connect with CRMs, Google Calendar, Twilio, Webhooks, and APIs for streamlined business operations. - Mobile Management Apps: Monitor and manage AI interactions on the go with dedicated iOS and Android apps. Primary Value and Solutions: NewOaks AI addresses the challenges businesses face in managing client interactions by automating routine tasks and providing consistent, personalized communication. It enhances operational efficiency by reducing manual efforts in lead qualification and appointment scheduling, leading to increased conversion rates and customer satisfaction. The platform's 24/7 availability ensures that businesses can engage with clients at any time, catering to the needs of a global customer base. By integrating seamlessly with existing business tools, NewOaks AI offers a scalable solution that grows with the business, making it an invaluable asset for sales, customer support, and marketing teams. **Average Rating:** 5.0/5.0 **Total Reviews:** 23 **How Do G2 Users Rate NewOaks AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.7/10) - **Analytics:** 8.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind NewOaks AI?** - **Seller:** [NewOaks LLC](https://www.g2.com/sellers/newoaks-llc) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/new-oaks-ai/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 100% Small-Business #### What Are NewOaks AI's Pros and Cons? **Pros:** - Integrations (3 reviews) - Artificial Intelligence (2 reviews) - Chatbot Development (2 reviews) - Customer Support (2 reviews) - Features (2 reviews) ### What Do G2 Reviewers Say About NewOaks AI? *AI-generated summary from verified user reviews* **Pros:** - Users love the **seamless integrations** with existing systems, enhancing the chatbot's responsiveness and overall performance. - Users love the **high-quality conversational AI** of NewOaks AI, appreciating its user-friendly interface and strong support. - Users love the **easy-to-use interface** and robust features of NewOaks AI for creating effective chatbots. - Users praise the **exceptional customer support** of NewOaks AI, with quick responses and helpful chatbot assistance. - Users love the **user-friendly interface and extensive features** of NewOaks AI, enhancing their chatbot creation experience effectively. #### What Are Recent G2 Reviews of NewOaks AI? **"[An outstanding newcomer in the AI Chatbot Space - Hyper Loaded With Awesomeness](https://www.g2.com/survey_responses/newoaks-ai-review-10632670)"** **Rating:** 5.0/5.0 stars *— Shouri M.* [Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10632670) --- **"[AI Agent Solution that is ahead of its time.](https://www.g2.com/survey_responses/newoaks-ai-review-10717252)"** **Rating:** 5.0/5.0 stars *— Botlab Foundry .* [Read full review](https://www.g2.com/survey_responses/newoaks-ai-review-10717252) --- ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.