# Best Chatbots Software for Small Business - Page 2 ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 762 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,600+ Authentic Reviews - 762+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=1437428&focus%5B%5D=3270&focus%5B%5D=61400&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=144283&focus%5B%5D=5884&focus%5B%5D=19432) Highlighted products: Jotform AI Agents, Fin, Tidio, Zendesk for Customer Service, Podium, Wati, Smartsupp, and Birdeye. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=jotform-ai-agents&focus%5B%5D=fin&focus%5B%5D=tidio&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=wati&focus%5B%5D=smartsupp&focus%5B%5D=birdeye&segment=small-business) **Sponsored** ### Text Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more! [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-08-15T10%3A24%3A06Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=4e99e80579ef94237c640d4488822b48022dbede080f758e08a7122fe5f59906&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,488 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) **["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. **Average Rating:** 4.6/5.0 **Total Reviews:** 171 #### How Do G2 Users Rate Ada? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Control:** 8.7/10 (Category avg: 8.8/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Ada? - **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc) - **Company Website:** ada.cx - **Year Founded:** 2016 - **HQ Location:** Toronto, Ontario - **Twitter:** @ada\_cx 1,943 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad2ec3d1c757d214ada85e31783b3d8ee10f12549c4e3641bf8c1ba7169eaa39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16194366%2F&secure%5Burl_type%5D=linkedin_company_website) 775 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 62% Medium, 20% Small #### What Do G2 Reviewers Say About Ada? _AI-generated summary from verified user reviews_ ##### Pros - Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks. - Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity. - Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration. - Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities. - Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout. ##### Cons - Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features. - Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer. - Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience. - Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions. - Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming. #### What Are Recent G2 Reviews of Ada? **["Easy Agent setup"](https://www.g2.com/survey_responses/ada-review-5361510)** **Rating:** 5.0/5.0 stars _— Afdal Samad ._ [Read full review](https://www.g2.com/survey_responses/ada-review-5361510) **["Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"](https://www.g2.com/survey_responses/ada-review-12893288)** **Rating:** 5.0/5.0 stars _— Danielle G._ [Read full review](https://www.g2.com/survey_responses/ada-review-12893288) #### What Are G2 Users Discussing About Ada? - [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn) - [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language) - [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today) - [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment ### [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 402 #### How Do G2 Users Rate Kore.AI? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kore.AI? - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai 5,659 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website) 1,275 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Large, 30% Small #### What Do G2 Reviewers Say About Kore.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. ##### Cons - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. #### What Are Recent G2 Reviews of Kore.AI? **["Comprehensive Conversational AI Platform with Great Flexibility"](https://www.g2.com/survey_responses/kore-ai-review-11531124)** **Rating:** 4.5/5.0 stars _— Uppala A._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-11531124) **["Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"](https://www.g2.com/survey_responses/kore-ai-review-13171381)** **Rating:** 4.5/5.0 stars _— Emmanuel L._ [Read full review](https://www.g2.com/survey_responses/kore-ai-review-13171381) ### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 #### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Control:** 8.1/10 (Category avg: 8.8/10) - **Analytics:** 8.9/10 (Category avg: 8.5/10) - **Collection of information:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind GTM Studio - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Medium, 24% Large #### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency. - Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively. - Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options. - Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency. - Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency. ##### Cons - Many users find the **pricing too high** for small teams, making it less accessible for their needs. - Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability. - Users note that the **high pricing** may not be suitable for smaller teams with limited budgets. - Users find the **learning curve steep** initially due to the platform's complexity and extensive features. - Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) **["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)** **Rating:** 5.0/5.0 stars _— Alex P._ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 100 #### How Do G2 Users Rate Capacity? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Control:** 9.2/10 (Category avg: 8.8/10) - **Analytics:** 7.7/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Capacity? - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity 522 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website) 705 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Medium, 34% Small #### What Do G2 Reviewers Say About Capacity? _AI-generated summary from verified user reviews_ ##### Pros - Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience. - Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes. - Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication. - Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience. - Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes. ##### Cons - Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation. - Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation. - Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management. - Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs. - Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup. #### What Are Recent G2 Reviews of Capacity? **["All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows"](https://www.g2.com/survey_responses/capacity-review-13204944)** **Rating:** 5.0/5.0 stars _— jamsheed I._ [Read full review](https://www.g2.com/survey_responses/capacity-review-13204944) **["AI-Powered Support Automation That Saves Our Team Time"](https://www.g2.com/survey_responses/capacity-review-13198245)** **Rating:** 4.0/5.0 stars _— Jeni J._ [Read full review](https://www.g2.com/survey_responses/capacity-review-13198245) #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### [Sprinklr Service](https://www.g2.com/it/products/sprinklr-service/reviews) Sprinklr Service è una piattaforma di servizio clienti unificata e nativa del cloud, alimentata dall'IA, che consente un'esperienza senza soluzione di continuità per clienti e agenti su oltre 30 canali digitali, sociali e vocali, e fornisce approfondimenti azionabili e scalabili in tempo reale, eliminando la necessità di qualsiasi altra soluzione puntuale. - Consente ai clienti di interagire con il tuo marchio sul loro canale preferito per un'esperienza di marca coerente che porta alla soddisfazione del cliente. - Potenzia gli agenti con una visione unificata/360 del cliente e raccomanda le risposte più pertinenti con la potenza dell'IA per migliorare la produttività e l'esperienza dell'agente. - Fornisce approfondimenti significativi e azionabili ai supervisori per guidare la crescita e l'eccellenza operativa. - Aiuta i leader a scoprire opportunità di crescita, trasformazione e innovazione attraverso approfondimenti del contact center in tempo reale scalabili in tutta l'impresa. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### How Do G2 Users Rate Sprinklr Service? - **Ritiene che the product sia stato un valido partner commerciale?:** 8.6/10 (Category avg: 9.2/10) - **Controlla:** 8.5/10 (Category avg: 8.8/10) - **Analitica:** 8.7/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sprinklr Service? - **Venditore:** [Sprinklr](https://www.g2.com/it/sellers/sprinklr) - **Sito web dell'azienda:** www.sprinklr.com - **Anno di Fondazione:** 2009 - **Sede centrale:** New York - **Twitter:** @Sprinklr 38,047 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Servizi al consumatore, Marketing e pubblicità - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Sprinklr Service, trovandolo semplice ed efficace per gestire l'esperienza del cliente. - Gli utenti apprezzano l' **interfaccia intuitiva** di Sprinklr Service, migliorando la comodità e l'interazione su tutte le piattaforme di social media. - Gli utenti apprezzano il **team di supporto professionale e qualificato** di Sprinklr Service, migliorando la loro esperienza complessiva e soddisfazione. - Gli utenti apprezzano l' **efficienza** di Sprinklr Service, godendo di una gestione senza interruzioni e soluzioni su misura per le loro esigenze aziendali. - Gli utenti apprezzano il **supporto clienti di prima classe** di Sprinklr Service, notando la sua disponibilità e l'impegno a migliorare le esperienze. ##### Cons - Gli utenti trovano la **complessità delle funzionalità** opprimente, specialmente i nuovi utenti, portando a confusione e problemi di prestazioni. - Gli utenti affrontano una **ripida curva di apprendimento** con Sprinklr Service, richiedendo tempo e formazione per diventare competenti. - Gli utenti riscontrano **funzionalità mancanti** in Sprinklr Service, richiedendo la pubblicazione nativa per alcune attività e influenzando l'efficienza del flusso di lavoro. - Gli utenti sperimentano **tempi di caricamento lenti** quando recuperano le parole chiave e creano casi, influenzando la loro efficienza e soddisfazione. - Gli utenti spesso affrontano una **ripida curva di apprendimento** con Sprinklr Service, rendendolo impegnativo per i team nuovi o più piccoli. #### What Are Recent G2 Reviews of Sprinklr Service? **["Soluzione CRM completa con flussi di lavoro personalizzabili"](https://www.g2.com/it/survey_responses/sprinklr-service-review-13220256)** **Rating:** 4.0/5.0 stars _— Ruben B._ [Read full review](https://www.g2.com/it/survey_responses/sprinklr-service-review-13220256) **["Motore di Regole Personalizzabile e Rilevamento Regex per Avvisi di Interruzione Proattivi"](https://www.g2.com/it/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/it/survey_responses/sprinklr-service-review-13083125) ### [Alexa for Business](https://www.g2.com/products/alexa-for-business/reviews) Alexa for Business is a service that enables organizations to integrate Alexa, Amazon's voice assistant, into their workplace environments. It provides tools for deploying and managing Alexa-enabled devices, users, and skills at scale, enhancing productivity and streamlining operations. Key Features and Functionality: - Meeting Room Management: Simplifies conference room experiences by allowing voice-activated control of meetings and equipment. Employees can start meetings with commands like "Alexa, start the meeting," reducing reliance on manual controls. - Employee Productivity: Enables users to access calendars, join meetings, and manage emails through voice commands. Alexa can read emails, provide daily schedules, and set reminders, facilitating efficient task management. - Device and User Management: Offers centralized management of shared Alexa devices and user accounts. Administrators can assign skills, monitor device status, and manage user permissions through the Alexa for Business console. - Custom Skills Development: Allows organizations to create private skills tailored to their specific needs, such as providing company information, reporting issues, or ordering supplies, thereby enhancing internal processes. Primary Value and Solutions: Alexa for Business addresses common workplace challenges by automating routine tasks and providing hands-free access to information and services. It enhances meeting efficiency, reduces administrative overhead, and supports a more connected and responsive work environment. By leveraging voice technology, organizations can improve employee productivity and satisfaction while optimizing resource utilization. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Alexa for Business? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 10.0/10 (Category avg: 8.8/10) - **Analytics:** 10.0/10 (Category avg: 8.5/10) - **Collection of information:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Alexa for Business? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 employees on LinkedIn® - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Top Industries:** Higher Education, Information Technology and Services - **Company Size:** 56% Small, 24% Medium #### What Do G2 Reviewers Say About Alexa for Business? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **easy creation** of tasks with Alexa for Business, enhancing productivity and time management. - Users value the **scheduling capabilities** of Alexa for Business, enabling efficient meeting management and task organization. - Users value the **time-saving features** of Alexa for Business, allowing them to focus on more important tasks. #### What Are Recent G2 Reviews of Alexa for Business? **["Efficient Voice Assistant for the Workplace, but with Privacy Concerns"](https://www.g2.com/survey_responses/alexa-for-business-review-11374117)** **Rating:** 4.5/5.0 stars _— Rahul C._ [Read full review](https://www.g2.com/survey_responses/alexa-for-business-review-11374117) **["The Best you can choose"](https://www.g2.com/survey_responses/alexa-for-business-review-10769703)** **Rating:** 5.0/5.0 stars _— Tierra S._ [Read full review](https://www.g2.com/survey_responses/alexa-for-business-review-10769703) #### What Are G2 Users Discussing About Alexa for Business? - [What is Alexa for Business used for?](https://www.g2.com/discussions/what-is-alexa-for-business-used-for) ### [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 636 #### How Do G2 Users Rate HighLevel? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Control:** 7.3/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind HighLevel? - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. ##### Cons - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. #### What Are Recent G2 Reviews of HighLevel? **["Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM"](https://www.g2.com/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560) **["Outstanding C \*\*\*\*\* 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email"](https://www.g2.com/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [LiveChat](https://www.g2.com/it/products/livechat/reviews) LiveChat è una piattaforma completa di servizio clienti con funzionalità di chat online e analisi web. È progettata specificamente per fornire un servizio clienti straordinario e alimentare le vendite. Questa piattaforma di servizio clienti tutto-in-uno è utilizzata da oltre 38.000 clienti in 150 paesi. Si distingue per il suo design semplice e intuitivo, rendendola facile da usare sia per gli agenti di supporto che per i clienti fin da subito. LiveChat ti permette di personalizzare la comunicazione con i clienti per soddisfare e superare le loro aspettative. Si concentra nel fornire un servizio senza interruzioni con potenti funzionalità che supportano i team di servizio clienti. Può essere utilizzata su dispositivi mobili, quindi puoi essere sicuro di non perdere mai alcun contatto, anche quando sei in movimento. La chat mobile può anche funzionare in background, quindi non importa cosa fai sul tuo telefono, l'applicazione continuerà a invitare visitatori potenziali e a notificarti delle chat in arrivo. Il widget di chat di LiveChat è completamente personalizzabile, il che lo fa sembrare e sentire come una parte naturale del tuo sito web. Una delle funzionalità più potenti in termini di acquisizione di contatti è il saluto automatico, che ti permette di offrire aiuto ai visitatori prima ancora che si rivolgano al team di supporto. Gli inviti automatici alla chat possono anche essere personalizzati in base al comportamento del cliente, migliorando l'esperienza complessiva dei clienti con il marchio. Con LiveChat, i team di supporto clienti possono gestire più sessioni di chat contemporaneamente. Gli agenti possono utilizzare un'anteprima per vedere cosa stanno digitando i clienti prima che premano il pulsante "invia" e utilizzare risposte predefinite, che li aiutano a ridurre il tempo medio di gestione e a deliziare i clienti. Per rendere il loro servizio amichevole e personalizzato, gli agenti possono utilizzare i dettagli del cliente visualizzati nella barra laterale durante la conversazione. Fornisce informazioni molto necessarie sui dati più importanti di un cliente. Gli agenti possono etichettare ogni sessione di chat, il che permette loro di individuare successivamente le richieste più comuni e migliorare il loro prodotto o servizio. Con le capacità avanzate di reporting di LiveChat, i team di supporto e vendita possono monitorare le loro prestazioni, individuare miglioramenti, aumentare la produttività e, di conseguenza, ottenere clienti felici e godere di più vendite. LiveChat aiuta a gestire i messaggi dei clienti, automatizzare il flusso di lavoro e collaborare all'interno dei team. Supporta i chatbot, permettendo ai marchi di costruire e lanciare chatbot conversazionali senza codifica e distinguersi con il servizio clienti. Offre anche una base di conoscenza autonoma per un servizio autonomo rapido e senza sforzo. LiveChat fornisce oltre 200 integrazioni potenti che permettono alle aziende di estendere il valore dei loro strumenti esistenti. Si integra perfettamente con soluzioni CRM popolari, come Hubspot e Pipedrive, servizi di ecommerce come Shopify e BigCommerce, e app di messaggistica, come WhatsApp e Facebook - permettendo di sincronizzare facilmente i dati dei clienti e mantenere la comunicazione in un unico posto. Supporta servizi di pagamento, come PayPal o Stripe, permettendo ai clienti di effettuare ordini e pagamenti direttamente dalla chat. Funziona con servizi email come Mailchimp, aiutando a raccogliere e coltivare contatti dopo una chat. Ci sono molte altre integrazioni disponibili che supportano le aziende nel fornire un eccellente servizio clienti e aumentare le loro vendite. Il team di LiveChat è sempre pronto ad assistere con qualsiasi cosa 24/7/365. Gli Eroi del Supporto di LiveChat forniscono la migliore esperienza di servizio clienti rispondendo rapidamente alle domande, risolvendo i problemi e fornendo soluzioni. **Average Rating:** 4.5/5.0 **Total Reviews:** 786 #### How Do G2 Users Rate LiveChat? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 9.2/10) - **Controlla:** 10.0/10 (Category avg: 8.8/10) - **Analitica:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind LiveChat? - **Venditore:** [Text](https://www.g2.com/it/sellers/text) - **Sito web dell'azienda:** www.text.com - **Anno di Fondazione:** 2002 - **Sede centrale:** Boston, MA, USA - **Twitter:** @text\_hq 150 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, CEO - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 44% Small, 37% Medium #### What Do G2 Reviewers Say About LiveChat? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di LiveChat, apprezzando le sue funzionalità efficienti sia per i clienti che per gli agenti. - Gli utenti apprezzano la **flessibilità e la personalizzazione** di LiveChat, migliorando il coinvolgimento e semplificando la comunicazione con i potenziali clienti. - Gli utenti apprezzano la **facilità d'uso e di configurazione** di LiveChat, migliorando la comunicazione efficace con i clienti. - Gli utenti apprezzano le **interazioni in tempo reale utili** di LiveChat che migliorano il supporto clienti e aumentano efficacemente i ricavi. - Gli utenti amano la **facile configurazione** di LiveChat, apprezzando la sua interfaccia intuitiva e il supporto clienti rapido. ##### Cons - Gli utenti trovano l' **interfaccia non intuitiva** , rendendo difficile individuare le impostazioni e navigare tra le funzionalità. - Gli utenti sperimentano **problemi con il chatbot** a causa di informazioni obsolete, mancanza di supporto personale e notifiche eccessive durante i periodi di maggiore attività. - Gli utenti affrontano **difficoltà nella gestione della chat** , lottando con le notifiche e l'accessibilità dell'app durante i periodi di intensa attività. - Gli utenti trovano LiveChat **costoso** , specialmente le organizzazioni non profit che lottano con costi elevati e prezzi confusi per funzionalità aggiuntive. - Gli utenti ritengono che LiveChat necessiti di **miglioramenti nell'integrazione dell'IA e nella creazione di modelli di risposta** per un'esperienza più fluida e informazioni aggiornate. #### What Are Recent G2 Reviews of LiveChat? **["L'anteprima dei messaggi ti aiuta a rispondere più velocemente e a rimanere proattivo"](https://www.g2.com/it/survey_responses/livechat-review-12764598)** **Rating:** 4.0/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/it/survey_responses/livechat-review-12764598) **["Non avrei mai pensato che leggere le conversazioni dei clienti sarebbe stato così utile."](https://www.g2.com/it/survey_responses/livechat-review-13039388)** **Rating:** 4.5/5.0 stars _— Yauhen D._ [Read full review](https://www.g2.com/it/survey_responses/livechat-review-13039388) #### What Are G2 Users Discussing About LiveChat? - [A cosa serve LiveChat?](https://www.g2.com/it/discussions/what-is-livechat-used-for) ### [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews) QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance **Average Rating:** 4.8/5.0 **Total Reviews:** 78 #### How Do G2 Users Rate QuickReply.ai? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Control:** 8.9/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind QuickReply.ai? - **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply) - **Year Founded:** 2021 - **HQ Location:** Gurugram, IN - **Twitter:** @QuickReplyai 40 Twitter followers - **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e13eb48ceeaa337d466ca8e97f185052ea01d3511d619f08ca7d2571d29aa4c&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fquickreply-ai&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 65% Small, 32% Medium #### What Do G2 Reviewers Say About QuickReply.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **fast and effective customer support** provided by QuickReply.ai, greatly enhancing their experience. - Users find QuickReply.ai's **ease of use** exceptional, aided by responsive support and seamless integration with their platforms. - Users commend the **automation capabilities** of QuickReply.ai, enhancing workflow and customer engagement for e-commerce success. - Users find the **customer support highly responsive and helpful** , ensuring a seamless experience with QuickReply.ai. - Users find the **easy setup** of QuickReply.ai enhances their experience, supporting seamless integration and daily use. ##### Cons - Users find the **chat management features lacking** , hindering effective control and organization of incoming messages. - Users feel the **cost structure** is complex, making it difficult for startups and small businesses to justify expenses. - Users struggle with **messaging issues** as mobile functionality and message organization need significant improvements. - Users find QuickReply.ai **expensive** due to various charges, prompting careful consideration of costs and ROI. - Users find the **layout issues** of QuickReply.ai hinder usability and suggest improvements for a better experience. #### What Are Recent G2 Reviews of QuickReply.ai? **["QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless"](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)** **Rating:** 5.0/5.0 stars _— Tanuj V._ [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12923319) **["Feature-Rich Platform with Outstanding Support"](https://www.g2.com/survey_responses/quickreply-ai-review-13190823)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-13190823) #### What Are G2 Users Discussing About QuickReply.ai? - [What is QuickReply.ai used for?](https://www.g2.com/discussions/what-is-quickreply-ai-used-for) - 1 comment ### [Sense](https://www.g2.com/products/sense-sense/reviews) Sense is a type of AI-powered talent engagement solution designed to help organizations streamline their recruitment processes while enhancing the candidate experience. By integrating advanced technology with user-friendly features, Sense addresses the complexities of talent acquisition, making it easier for recruiters to connect with potential candidates and manage their hiring workflows efficiently. The target audience for Sense includes HR professionals, recruiters, and talent acquisition teams across various industries. Organizations seeking to improve their recruitment strategies and engage candidates more effectively can benefit from the platform's comprehensive capabilities. Sense is particularly useful for companies that prioritize personalized communication and aim to create a seamless experience for candidates throughout the hiring journey. By leveraging AI-driven insights, organizations can make informed decisions that lead to better hiring outcomes. Key features of Sense include Recruiting Automation, which helps streamline repetitive tasks, allowing recruiters to focus on strategic initiatives. The Talent CRM enables organizations to manage candidate relationships effectively, while customizable Career Sites provide a platform for showcasing company culture and job opportunities. Additionally, Campaigns allow for targeted outreach, and Candidate Scoring & Matching ensures that the most suitable candidates are prioritized based on their qualifications and fit for the role. The AI Chatbot and Text Messaging features facilitate real-time communication, enhancing engagement and responsiveness. Interview Scheduling and Referrals further simplify the recruitment process, making it easier to coordinate interviews and tap into existing employee networks for potential candidates. By combining these features, Sense not only enhances recruiter efficiency but also fosters a more engaging and personalized experience for candidates. The platform's ability to integrate multiple communication channels ensures that candidates receive timely updates and support throughout the hiring process. This holistic approach to talent engagement distinguishes Sense in the competitive landscape of recruitment solutions, making it a valuable tool for organizations aiming to attract and retain top talent. **Average Rating:** 4.5/5.0 **Total Reviews:** 557 #### How Do G2 Users Rate Sense? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Control:** 8.8/10 (Category avg: 8.8/10) - **Analytics:** 8.8/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Sense? - **Seller:** [Sense](https://www.g2.com/sellers/sense) - **Company Website:** www.sensehq.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **Twitter:** @Sense\_HQ 967 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54bc722f8dea08bfd682bcbc62e4bc7c3d7b07e5a480c7894791714fddc55da6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10695065%2F&secure%5Burl_type%5D=linkedin_company_website) 480 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Recruiter, Branch Manager - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 55% Medium, 32% Small #### What Do G2 Reviewers Say About Sense? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Sense, making communication simple and efficient without complex setup requirements. - Users highlight the **automation features** of Sense, significantly enhancing communication efficiency and productivity. - Users appreciate the **easy integrations** of Sense, enhancing communication and engagement throughout the recruitment process. - Users value the **efficient communication** tools in Sense, enhancing outreach and improving candidate engagement effortlessly. - Users appreciate the **easy integrations** of Sense, enhancing candidate engagement and streamlining communication effortlessly. ##### Cons - Users experience **messaging issues** with Sense, facing glitches and lag that hinder effective communication. - Users experience occasional **glitches** , including slow loading and syncing issues, which can disrupt their workflow. - Users experience **slow loading** times with Sense, resulting in frustrating delays during large campaigns and messaging tasks. - Users experience **slow performance** with Sense, noting lag and delays that hinder efficient campaign management. - Users experience **slow processing** with Sense, particularly during bulk operations, leading to frustrating delays and inefficiencies. #### What Are Recent G2 Reviews of Sense? **["Streamlines Communication and Boosts Productivity Effortlessly"](https://www.g2.com/survey_responses/sense-review-12164414)** **Rating:** 5.0/5.0 stars _— Amit S._ [Read full review](https://www.g2.com/survey_responses/sense-review-12164414) **["Immensely powerful product"](https://www.g2.com/survey_responses/sense-review-5407661)** **Rating:** 4.0/5.0 stars _— Taylor W._ [Read full review](https://www.g2.com/survey_responses/sense-review-5407661) #### What Are G2 Users Discussing About Sense? - [Is Qlik Sense is a software?](https://www.g2.com/discussions/is-qlik-sense-is-a-software) - [What are the main features of QlikView?](https://www.g2.com/discussions/what-are-the-main-features-of-qlikview) - [What is Qlik Sense software used for?](https://www.g2.com/discussions/what-is-qlik-sense-software-used-for) - 5 comments - [What are the features of Qlik Sense?](https://www.g2.com/discussions/what-are-the-features-of-qlik-sense) ### [Expertise AI](https://www.g2.com/it/products/expertise-ai/reviews) Expertise AI sostituisce i tradizionali chatbot dei siti web con un agente di vendita AI progettato per convertire. La maggior parte dei chatbot è progettata per il supporto. Rispondono a domande di base, seguono script rigidi e si bloccano nel momento in cui un vero acquirente esce dal percorso prestabilito. Il risultato è una perdita di slancio, follow-up lenti e un flusso di potenziali clienti che si disperde silenziosamente dal tuo sito web. Expertise AI è diverso. Gestisce vere conversazioni di vendita. Il nostro agente di vendita AI coinvolge i visitatori in entrata in tempo reale, comprende l'intento e il contesto, e guida gli acquirenti verso il passo successivo corretto, che si tratti di qualificare l'idoneità, rispondere a domande complesse, condividere contenuti rilevanti o prenotare un incontro. Invece di deviare le conversazioni, Expertise le fa avanzare. Progettato per team B2B che utilizzano principalmente HubSpot, Expertise si connette direttamente al tuo stack di ricavi. Le conversazioni ad alta intenzione vengono instradate istantaneamente, il contesto dell'acquirente viene preservato e i team di vendita vengono avvisati quando è il momento di intervenire, nel momento in cui l'intenzione è massima. Expertise AI si adatta dinamicamente al comportamento degli acquirenti. Personalizza ogni conversazione in base al contesto della pagina, alle azioni e ai segnali firmografici, arricchendo ogni lead con informazioni utili anziché rumore. Niente script. Niente flussi interrotti. Niente perdita di velocità nel contatto con i lead. Con integrazioni native su HubSpot, Salesforce, Zapier e strumenti di vendita moderni, Expertise si integra perfettamente nei flussi di lavoro esistenti. La piattaforma gestisce automaticamente qualificazione, instradamento, pianificazione e arricchimento, così i team possono concentrarsi sulla chiusura, non sull'inseguimento. Pronto per le imprese e conforme a SOC 2 Type II e GDPR, Expertise AI si scala in modo sicuro con la tua attività. Abbandona il chatbot dell'età della pietra. Usa un agente AI che converte davvero. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate Expertise AI? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.7/10 (Category avg: 9.2/10) - **Controlla:** 9.3/10 (Category avg: 8.8/10) - **Analitica:** 8.8/10 (Category avg: 8.5/10) - **Raccolta di informazioni:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Expertise AI? - **Venditore:** [Expertise AI](https://www.g2.com/it/sellers/expertise-ai) - **Sito web dell'azienda:** www.expertise.ai - **Sede centrale:** Toronto, ON - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a3295c012ed0da686f2b84b5c46d468f43d0b978045c829bdd25aa2ca745c736&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpertise-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 19 dipendenti su LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia dell'informazione e servizi - **Company Size:** 74% Small, 26% Medium #### What Do G2 Reviewers Say About Expertise AI? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti evidenziano la **facilità d'uso** di Expertise AI, elogiando la sua semplice configurazione e la funzionalità efficace. - Gli utenti amano la **facile configurazione e il supporto eccezionale** di Expertise AI, migliorando la loro esperienza con integrazioni senza soluzione di continuità. - Gli utenti apprezzano la **facilità di implementazione** di Expertise AI, evidenziando l'integrazione fluida e le opzioni di configurazione semplici. - Gli utenti apprezzano la **facile configurazione** di Expertise AI, migliorando significativamente l'efficienza e l'accessibilità del servizio clienti. - Gli utenti evidenziano il **supporto eccellente e la reattività** di Expertise AI, migliorando significativamente la loro esperienza complessiva. ##### Cons - Gli utenti trovano il **prezzo elevato** tra i livelli, il che può essere impegnativo per le piccole imprese e gli operatori solitari. - Gli utenti trovano che il **prezzo sia un grande svantaggio** , soprattutto per le piccole imprese e gli operatori solitari. - Gli utenti affrontano **problemi di integrazione** con i flussi di lavoro di HubSpot, ma il supporto è utile nel superare queste sfide. - Gli utenti trovano la **complessità dell'integrazione** con HubSpot impegnativa, anche se è disponibile assistenza per una configurazione più agevole. - Gli utenti riscontrano **problemi di accesso al dashboard** , ostacolando l'accesso e influenzando la loro esperienza complessiva con Expertise AI. #### What Are Recent G2 Reviews of Expertise AI? **["Configurazione Veloce, Integrazione Fluida del Sito Web e Supporto ai Visitatori in Tempo Reale"](https://www.g2.com/it/survey_responses/expertise-ai-review-13061439)** **Rating:** 5.0/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/it/survey_responses/expertise-ai-review-13061439) **["Configurazione Semplice, Supporto Eccezionale e Integrazioni Potenti / Dati"](https://www.g2.com/it/survey_responses/expertise-ai-review-12316094)** **Rating:** 5.0/5.0 stars _— Jamie Beth P._ [Read full review](https://www.g2.com/it/survey_responses/expertise-ai-review-12316094) ### [Chatling](https://www.g2.com/products/chatling/reviews) Chatling is an AI customer service platform that helps businesses automate support, generate leads, and engage customers across their website, WhatsApp, and Instagram, without code. Teams can build AI agents trained on their website, help center, documents, and business knowledge to answer customer questions instantly in 80+ languages. Chatling goes beyond basic chatbot flows by using advanced AI models to understand intent, provide helpful responses, and take action through instructions and integrations. When a conversation needs a human, Chatling supports seamless handoff so your team can step in with the right context. It’s built for SaaS companies, eCommerce brands, agencies, and service businesses that want to reduce repetitive tickets, improve response times, and scale customer conversations from one easy-to-use platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 75 #### How Do G2 Users Rate Chatling? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Control:** 7.9/10 (Category avg: 8.8/10) - **Analytics:** 8.6/10 (Category avg: 8.5/10) - **Collection of information:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Chatling? - **Seller:** [Chatling](https://www.g2.com/sellers/chatling) - **Year Founded:** 2023 - **HQ Location:** N/A - **Twitter:** @chatlingai 464 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f50f4a472102898651ba73b2c2ce2ad3fa07867771377b003e234b4a0ef8a8ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlingai%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 83% Small, 5% Medium #### What Do G2 Reviewers Say About Chatling? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. - Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. - Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. - Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. - Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. ##### Cons - Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. - Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. - Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. - Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. - Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. #### What Are Recent G2 Reviews of Chatling? **["Intuitive, User-Friendly AI Chatbot That Streamlines Customer Support"](https://www.g2.com/survey_responses/chatling-review-13055725)** **Rating:** 5.0/5.0 stars _— Ganesh W._ [Read full review](https://www.g2.com/survey_responses/chatling-review-13055725) **["Easy-to-Use UI, Affordable, Great Playground feature"](https://www.g2.com/survey_responses/chatling-review-12644630)** **Rating:** 4.5/5.0 stars _— Martin B._ [Read full review](https://www.g2.com/survey_responses/chatling-review-12644630) ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 469 #### How Do G2 Users Rate Freshchat? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Control:** 8.6/10 (Category avg: 8.8/10) - **Analytics:** 8.5/10 (Category avg: 8.5/10) - **Collection of information:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Freshchat? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 36% Medium #### What Do G2 Reviewers Say About Freshchat? _AI-generated summary from verified user reviews_ ##### Pros - Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions. - Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization. - Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management. - Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions. - Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly. ##### Cons - Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors. - Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency. - Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options. - Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup. - Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors. #### What Are Recent G2 Reviews of Freshchat? **["Freshchat Keeps Live Support Chats Organized with a Clean, Intuitive Interface"](https://www.g2.com/survey_responses/freshchat-review-13239090)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-13239090) **["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)** **Rating:** 4.5/5.0 stars _— Akshat K._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 #### How Do G2 Users Rate HelpCrunch? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Control:** 9.1/10 (Category avg: 8.8/10) - **Analytics:** 9.2/10 (Category avg: 8.5/10) - **Collection of information:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind HelpCrunch? - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom 334 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small, 15% Medium #### What Do G2 Reviewers Say About HelpCrunch? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. ##### Cons - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. #### What Are Recent G2 Reviews of HelpCrunch? **["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)** **Rating:** 5.0/5.0 stars _— Konstantin M._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) **["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)** **Rating:** 5.0/5.0 stars _— Tornado D._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) - [‹ Prev ‹ Prev](/categories/chatbots/small-business?order=g2_score#product-list) - [1](/categories/chatbots/small-business?order=g2_score#product-list) - 2 - [3](/categories/chatbots/small-business?order=g2_score&page=3#product-list) - [4](/categories/chatbots/small-business?order=g2_score&page=4#product-list) - [5](/categories/chatbots/small-business?order=g2_score&page=5#product-list) - [6](/categories/chatbots/small-business?order=g2_score&page=6#product-list) - [7](/categories/chatbots/small-business?order=g2_score&page=7#product-list) - [Next › Next ›](/categories/chatbots/small-business?order=g2_score&page=3#product-list) Spotlight Categories [Project Management Software](https://www.g2.com/categories/project-management) [Employee Communications Software](https://www.g2.com/categories/employee-communications) [Core HR Software](https://www.g2.com/categories/core-hr) [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) [Travel Management Solutions](https://www.g2.com/categories/travel-management) Similar Categories - [Bot Platforms](/categories/bot-platforms) - [Natural Language Processing (NLP)](/categories/natural-language-processing-nlp) [Browse Chatbots Themes](/categories/chatbots/themes)