Chatling Reviews & Product Details

I find Chatling's builder app to be very robust with a lot of options and flexibility, which makes it really useful for me as an average user. I appreciate the knowledge base because it allows me to upload entire books so that the AI can mimic characters, like those from my book, enabling people to interact with them on a website. Additionally, it's very valuable to incorporate standard operating procedures and work-related details from my 23-year career into the knowledge base. This way, my personality and knowledge continue even though I've retired, and people can still feel a sense of connection with me. The setup of Chatling was visually straightforward, which I enjoyed, and the support team helped resolve my technical challenges quickly, making the initial setup pretty easy overall. Review collected by and hosted on G2.com.

I wanted to randomize the chatbot greeting with various welcoming texts, but I had to instill another AI chatbot to do that, which costs a lot of tokens. So, maybe it could have a randomized welcome feature to add variety. Also, the cost associated with the free version and the token usage is kinda low; it doesn't really translate well for regular users like startups being able to afford the subscription. Review collected by and hosted on G2.com.

I like the ease of use with Chatling. The setup was very easy and straightforward. You don't need to know much about technology or any coding to set it up. It took me about twenty minutes to have everything on our page set up with all the necessary information from our handbook and website. It's very simple to use. Review collected by and hosted on G2.com.

Yeah. Sometimes it misses stuff, especially like calendar items. I've downloaded the school calendar into Chatling, and sometimes I'll ask for a date just to test it, and it doesn't know that date. So I can't figure out why it gets some things and misses others. Review collected by and hosted on G2.com.

What I like best about Chatling is how simple and intuitive it is to use. It allows creating AI-based chats both for a website and for WhatsApp with no technical knowledge required. The interface is clean, user-friendly, and supports multiple languages — including Hebrew — which makes it very convenient for our team and users alike. Review collected by and hosted on G2.com.

Currently, Chatling does not support accessibility for blind users using screen readers, which limits inclusivity. In addition, there’s no option to import or export flows, and it’s not possible to copy or duplicate a full group of blocks — something that would make building larger bots faster. Review collected by and hosted on G2.com.

I like the answers that Chatling provides and the layout is clean and simple. The UI is easy to use, which allows me, as a non-technical person, to train the agents without hassle. The initial setup was also very easy. Review collected by and hosted on G2.com.

I would prefer if the text box were more visible. It is light grey over white, which I find hard to see. Some customization here would be great. Review collected by and hosted on G2.com.

I use Chatling to build agents for my clients who want chatbots for their website, WhatsApp, or social media. It really helps me save time from having to code everything from scratch. I love the ability to integrate easily with other apps because most of my clients want to integrate other apps to automate their workflow. The initial setup of Chatling was very easy and adaptable. Review collected by and hosted on G2.com.

I don't like that it's not possible to automate everything in one place. For example, receiving leads from a chatbot on your website and having the WhatsApp integration send a message directly to the captured lead isn't possible. Review collected by and hosted on G2.com.

I love that the Chatling chatbot formulates beautiful answers. It gives the impression that in 75% of the cases a real person is responding. Additionally, the initial installation was very easy, even without experience it went well. Due to the formulation of answers, we receive fewer emails from visitors because they get the answer directly. This makes it a valuable tool for supporting our festival websites. Review collected by and hosted on G2.com.

Sometimes the chatbot thinks for itself, it's still a puzzle where in the dashboard you need to change that. Review collected by and hosted on G2.com.

I appreciate Chatling for its ability to create bots that people want on their websites, which is particularly beneficial for my AI business. The test bot feature is one of my favorite aspects; it allows me to test multiple versions of similar bots simultaneously, providing flexibility and efficiency in refining and perfecting the bots before deployment. Additionally, the initial setup of Chatling was incredibly easy, making it user-friendly and accessible right from the start. I am impressed with how seamlessly I can implement and utilize Chatling in my operations, making it an invaluable tool for my needs. Review collected by and hosted on G2.com.

I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I rely on seamless integration between tools. Additionally, the security terms could be improved. In an era where data protection is paramount, robust security features are crucial, and better security terms would give me peace of mind when using the platform. Review collected by and hosted on G2.com.

I love how super easy it is to set up Chatling, making the implementation process smooth and hassle-free for me. The effectiveness of Chatling in helping my clients develop more leads is impressive, as it allows prospects and existing customers to obtain the information they need swiftly. Additionally, I appreciate the aesthetic appeal of Chatling, as it looks fantastic and enhances the user experience. The ability to integrate seamlessly with Zapier and work with other webhooks enhances its value, providing flexibility and connectivity with various tools. This integration enables additional functionalities, such as using Twilio through Zapier, which has been invaluable for ensuring communication and automating workflows. Overall, the combination of ease of use, aesthetic design, and powerful integration capabilities makes Chatling an exceptional tool in my toolkit. Review collected by and hosted on G2.com.

I haven't found anything I dislike. Review collected by and hosted on G2.com.

I’m really impressed with this software! First, the free version is a huge benefit for small businesses just starting out—it gave me the opportunity to try the chatbot without any upfront cost. I likely wouldn’t have discovered how great it is otherwise.

Second, the instructional videos were extremely helpful. As someone with no prior experience setting up bots, I appreciated the clear, step-by-step guidance. I even found a tutorial specifically for my website host (Hostinger), which made integration seamless.

Third, the tools are very intuitive and easy to use, great for beginners like me. Lastly, the bot responses were accurate and performed exactly as expected.

I'm genuinely happy I found this software and highly recommend it to others! Review collected by and hosted on G2.com.

Lack of 24/7 live chat support. Depending on emails to resolve issues or obtaining clarifications is a very slow process. Review collected by and hosted on G2.com.

After watching the how to use video it took no more than 5 minutes to add the Chatbot to our website with direct reference to all the information on our website. We then redesigned the process flow and with 3 emails to support had the bot doing an even more sophisticated workflow. Only technical knowledge necessary was knowing how to add the widget to the website after the header on each page we wanted the bot to work. Easy as! Review collected by and hosted on G2.com.

At this stage, I can't think f any. Even th efees are extremely reasonable. Review collected by and hosted on G2.com.