--- title: Chatling Reviews meta_title: 'Chatling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 75 reviews by the users' company size, role or industry to find out how Chatling works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 75 scale: '5' date_modified: '2026-06-23' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Chatling Reviews **Vendor:** Chatling **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.7/5.0 **Total Reviews:** 75 ## About Chatling Chatling is an AI customer service platform that helps businesses automate support, generate leads, and engage customers across their website, WhatsApp, and Instagram, without code. Teams can build AI agents trained on their website, help center, documents, and business knowledge to answer customer questions instantly in 80+ languages. Chatling goes beyond basic chatbot flows by using advanced AI models to understand intent, provide helpful responses, and take action through instructions and integrations. When a conversation needs a human, Chatling supports seamless handoff so your team can step in with the right context. It’s built for SaaS companies, eCommerce brands, agencies, and service businesses that want to reduce repetitive tickets, improve response times, and scale customer conversations from one easy-to-use platform. ## Chatling Pros & Cons **What users like:** - Users find Chatling's **ease of use** exceptional, allowing effortless navigation and quick setup without technical knowledge. (21 reviews) - Users commend the **intuitive interface** of Chatling, making setup and usage easy for beginners without technical knowledge. (13 reviews) - Users find the **easy setup** of Chatling incredibly smooth and user-friendly, enhancing their overall experience. (10 reviews) - Users value the **convenient AI model switching** in Chatling, enhancing usability and functionality for creating chatbots. (10 reviews) - Users appreciate the **personalization features** of Chatling, enhancing client interactions and support efficiency significantly. (8 reviews) - Users appreciate the **seamless integrations** of Chatling, enhancing flexibility and connectivity with valuable tools like Zapier. (8 reviews) - Time-saving (6 reviews) - Users value the **efficient and responsive customer support** of Chatling, enhancing satisfaction and user experience significantly. (5 reviews) - Easy Integrations (5 reviews) - Simple (4 reviews) **What users dislike:** - Users find **integration issues** with Chatling frustrating, as automating workflows with other tools is limited. (4 reviews) - Users note that Chatling has **inconsistent information retrieval** and lacks accessibility features, limiting its effectiveness and inclusivity. (2 reviews) - Users find it ironic that Chatling lacks **live chat support** , relying solely on email for assistance. (2 reviews) - Users often find the **poor response** time of customer support to be a frustrating aspect of Chatling. (2 reviews) - Users find **communication issues** with Chatling due to the lack of API integration, hindering their workflow efficiency. (1 reviews) - Users experience **connectivity issues** with Chatling, causing downtimes that disrupt important client interactions. (1 reviews) - Layout Issues (1 reviews) - Limited Customization (1 reviews) - Users find the **limited options** in Chatling restrict its usability and accessibility for diverse needs. (1 reviews) - Poor Customer Support (1 reviews) ## Chatling Reviews ### 1. Efficient Chat Building with Improved AI, Slow Support **Rating:** 4.0/5.0 stars **Reviewed by:** Shahid S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Chatling?** I use Chatling to help businesses create AI-powered chat experiences that can answer FAQs, provide quick info, and improve support availability. I've enjoyed using their chat builder and human support features, especially as they've really improved those areas. Chatling helps reduce the need for my clients to manually answer the same questions repeatedly, providing accurate, consistent, and quick answers, saving time, and aligning AI responses with the brand's tone. It's really easy to train the AI agents due to constant improvements, and you get great value for their price point. I enjoy the ease of their chat flow builder, making it very easy to build a flow, and since everything is in one place, it's easier to implement AI answers directly, with less setup work and fewer moving parts compared to integrating an AI agent with a third-party platform. **What do you dislike about Chatling?** Their support is slow. Sometimes you need answers quickly, it sometimes feels as if Chatling has just one person dedicated to assisting and if they aren't available then you have to wait a while. Could be improved, especially when setting up external requests. Finding out the numbers attached to Haiku or Deepseek or various forms of Claude sometimes takes a bit more effort to find. **What problems is Chatling solving and how is that benefiting you?** Chatling reduces manual responses, provides consistent and quick answers, saves time, and matches the brand's tone, while streamlining AI implementation with an easy-to-use chat flow builder. ### 2. Robust Features, huge Knowledge Base vault, and elegant builder UI. Amazing customer support. **Rating:** 4.0/5.0 stars **Reviewed by:** Roy S. | Production Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Chatling?** I find Chatling's builder app to be very robust with a lot of options and flexibility, which makes it really useful for me as an average user. I appreciate the knowledge base because it allows me to upload entire books so that the AI can mimic characters, like those from my book, enabling people to interact with them on a website. Additionally, it's very valuable to incorporate standard operating procedures and work-related details from my 23-year career into the knowledge base. This way, my personality and knowledge continue even though I've retired, and people can still feel a sense of connection with me. The setup of Chatling was visually straightforward, which I enjoyed, and the support team helped resolve my technical challenges quickly, making the initial setup pretty easy overall. **What do you dislike about Chatling?** I wanted to randomize the chatbot greeting with various welcoming texts, but I had to instill another AI chatbot to do that, which costs a lot of tokens. So, maybe it could have a randomized welcome feature to add variety. Also, the cost associated with the free version and the token usage is kinda low; it doesn't really translate well for regular users like startups being able to afford the subscription. **What problems is Chatling solving and how is that benefiting you?** I use Chatling to extend my influence from previous work and create interactive AI characters from my books. It helps maintain my personality and knowledge post-retirement, allowing others to interact with familiar characters and access detailed knowledge bases. ### 3. Effortless Setup, Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Faustin W. **Reviewed Date:** February 09, 2026 **What do you like best about Chatling?** I like the ease of use with Chatling. The setup was very easy and straightforward. You don't need to know much about technology or any coding to set it up. It took me about twenty minutes to have everything on our page set up with all the necessary information from our handbook and website. It's very simple to use. **What do you dislike about Chatling?** Yeah. Sometimes it misses stuff, especially like calendar items. I've downloaded the school calendar into Chatling, and sometimes I'll ask for a date just to test it, and it doesn't know that date. So I can't figure out why it gets some things and misses others. **What problems is Chatling solving and how is that benefiting you?** We use Chatling as a bot on our webpage to answer routine questions during after hours. It saves parents from searching through our 70-page handbook for dates or details, providing answers right away. The setup is incredibly simple, even without any coding knowledge. ### 4. Brilliant AI Chatbot: Simple, Multilingual Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Koby S. | oner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Chatling?** What I like best about Chatling is how simple and intuitive it is to use. It allows creating AI-based chats both for a website and for WhatsApp with no technical knowledge required. The interface is clean, user-friendly, and supports multiple languages — including Hebrew — which makes it very convenient for our team and users alike. **What do you dislike about Chatling?** Currently, Chatling does not support accessibility for blind users using screen readers, which limits inclusivity. In addition, there’s no option to import or export flows, and it’s not possible to copy or duplicate a full group of blocks — something that would make building larger bots faster. **What problems is Chatling solving and how is that benefiting you?** Chatling helps us manage conversations efficiently through both our website and WhatsApp, providing immediate and automated responses to common questions. This saves a great deal of time, improves customer engagement, and ensures smoother communication in Hebrew and other languages. It’s a great solution for small teams that need automation without complexity. ### 5. Easy-to-Build Dynamic Chatbot That Creates More Informed Leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Chatling?** It lets you build a dynamic, easy-to-use chatbot that makes incoming leads more informed and better qualified. **What do you dislike about Chatling?** I’d say the pricing, although it seems relatively fair, does add up when you factor it into the overall monthly website cost. The plugin we used previously (although it didn’t have AI) was about a quarter of the price. **What problems is Chatling solving and how is that benefiting you?** It helps us convert customers who often get lost in our very tech-heavy solutions. It guides them toward the right product, which saves us the first two emails when they reach out asking for an offer. I also feel it’s a more natural way to request data. ### 6. Clean, User-Friendly, But Text Box Visibility Could Be Improved **Rating:** 4.5/5.0 stars **Reviewed by:** Brad B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Chatling?** I like the answers that Chatling provides and the layout is clean and simple. The UI is easy to use, which allows me, as a non-technical person, to train the agents without hassle. The initial setup was also very easy. **What do you dislike about Chatling?** I would prefer if the text box were more visible. It is light grey over white, which I find hard to see. Some customization here would be great. **What problems is Chatling solving and how is that benefiting you?** I use Chatling embedded in client portals to provide employees with answers about benefits. The easy UI lets me train agents without hassle, even as a non-technical person. ### 7. Effortless Integration, Time-Saving Wizard **Rating:** 4.0/5.0 stars **Reviewed by:** Nana K. **Reviewed Date:** February 13, 2026 **What do you like best about Chatling?** I use Chatling to build agents for my clients who want chatbots for their website, WhatsApp, or social media. It really helps me save time from having to code everything from scratch. I love the ability to integrate easily with other apps because most of my clients want to integrate other apps to automate their workflow. The initial setup of Chatling was very easy and adaptable. **What do you dislike about Chatling?** I don't like that it's not possible to automate everything in one place. For example, receiving leads from a chatbot on your website and having the WhatsApp integration send a message directly to the captured lead isn't possible. **What problems is Chatling solving and how is that benefiting you?** I use Chatling to save time by not having to code everything from scratch and it helps integrate other apps to automate workflows for clients. ### 8. Easy Handling and Powerful AI **Rating:** 4.5/5.0 stars **Reviewed by:** DC . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Chatling?** I love the ease of use of Chatling, it's very intuitive. The initial installation went very well. I also appreciate the artificial intelligence, which is one of the reasons why I decided to switch from Zendesk Zopim to Chatling. **What do you dislike about Chatling?** I asked the technical team to have sound notifications when a user starts a chat and they are on it! **What problems is Chatling solving and how is that benefiting you?** I use Chatling to automate handling customer requests and resolve basic questions, which reassures my prospects or clients. ### 9. Indispensable for Our Festival Websites **Rating:** 4.5/5.0 stars **Reviewed by:** Jitske d. **Reviewed Date:** February 12, 2026 **What do you like best about Chatling?** I love that the Chatling chatbot formulates beautiful answers. It gives the impression that in 75% of the cases a real person is responding. Additionally, the initial installation was very easy, even without experience it went well. Due to the formulation of answers, we receive fewer emails from visitors because they get the answer directly. This makes it a valuable tool for supporting our festival websites. **What do you dislike about Chatling?** Sometimes the chatbot thinks for itself, it's still a puzzle where in the dashboard you need to change that. **What problems is Chatling solving and how is that benefiting you?** Chatling reduces the number of emails from visitors because they receive direct answers. 75% of the time, it feels like a real person is responding. ### 10. Effortless Bot Creation with Great Testing Features **Rating:** 5.0/5.0 stars **Reviewed by:** Austin W. **Reviewed Date:** December 03, 2025 **What do you like best about Chatling?** I appreciate Chatling for its ability to create bots that people want on their websites, which is particularly beneficial for my AI business. The test bot feature is one of my favorite aspects; it allows me to test multiple versions of similar bots simultaneously, providing flexibility and efficiency in refining and perfecting the bots before deployment. Additionally, the initial setup of Chatling was incredibly easy, making it user-friendly and accessible right from the start. I am impressed with how seamlessly I can implement and utilize Chatling in my operations, making it an invaluable tool for my needs. **What do you dislike about Chatling?** I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I rely on seamless integration between tools. Additionally, the security terms could be improved. In an era where data protection is paramount, robust security features are crucial, and better security terms would give me peace of mind when using the platform. **What problems is Chatling solving and how is that benefiting you?** I use Chatling to create desirable bots for websites, and I value the feature that allows testing multiple bot versions at once. ### 11. Effortless Setup with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Trey K. **Reviewed Date:** November 18, 2025 **What do you like best about Chatling?** I love how super easy it is to set up Chatling, making the implementation process smooth and hassle-free for me. The effectiveness of Chatling in helping my clients develop more leads is impressive, as it allows prospects and existing customers to obtain the information they need swiftly. Additionally, I appreciate the aesthetic appeal of Chatling, as it looks fantastic and enhances the user experience. The ability to integrate seamlessly with Zapier and work with other webhooks enhances its value, providing flexibility and connectivity with various tools. This integration enables additional functionalities, such as using Twilio through Zapier, which has been invaluable for ensuring communication and automating workflows. Overall, the combination of ease of use, aesthetic design, and powerful integration capabilities makes Chatling an exceptional tool in my toolkit. **What do you dislike about Chatling?** I haven't found anything I dislike. **What problems is Chatling solving and how is that benefiting you?** I use Chatling to help clients generate more leads and provide fast information to customers, integrating easily with Zapier and enhancing my services. It's effective, visually appealing, and simple to set up for technical users. ### 12. Easy to Learn and Well Designed **Rating:** 5.0/5.0 stars **Reviewed by:** Madie V. | Founder and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Chatling?** I’m really impressed with this software! First, the free version is a huge benefit for small businesses just starting out—it gave me the opportunity to try the chatbot without any upfront cost. I likely wouldn’t have discovered how great it is otherwise. Second, the instructional videos were extremely helpful. As someone with no prior experience setting up bots, I appreciated the clear, step-by-step guidance. I even found a tutorial specifically for my website host (Hostinger), which made integration seamless. Third, the tools are very intuitive and easy to use, great for beginners like me. Lastly, the bot responses were accurate and performed exactly as expected. I'm genuinely happy I found this software and highly recommend it to others! **What do you dislike about Chatling?** Lack of 24/7 live chat support. Depending on emails to resolve issues or obtaining clarifications is a very slow process. **What problems is Chatling solving and how is that benefiting you?** Having the chatbot at my website for some reason gives me a piece of mind that prospective clients that may not have time and patience to go over the whole website, can have the information that they need quicker. This way is more likely that they will feel encouraged to move forward with my business. ### 13. Easy to learn and use with fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Gary B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Chatling?** After watching the how to use video it took no more than 5 minutes to add the Chatbot to our website with direct reference to all the information on our website. We then redesigned the process flow and with 3 emails to support had the bot doing an even more sophisticated workflow. Only technical knowledge necessary was knowing how to add the widget to the website after the header on each page we wanted the bot to work. Easy as! **What do you dislike about Chatling?** At this stage, I can't think f any. Even th efees are extremely reasonable. **What problems is Chatling solving and how is that benefiting you?** We wanted a business model that runs with no direct user interface with real people as that would mean higher fees for users. Chatling allows us to provide comprehensive online support for prospective and subscribed customers. By adding each interaction to a Google Sheet we can then monitor any "Couldn't answer" responses and further enhace the information in the knowledgebase. ### 14. Great Chatbot! easiest to use and works well! **Rating:** 4.0/5.0 stars **Reviewed by:** GKR Development K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Chatling?** Ching works great. It’s very easy to use. The interface looks really good and it usually is up most of the time. Sometimes there are issues with the up time and that is the only reason why I’m not giving you a 10 out of 10, but it is very easy to configure. The pricing is good and it generally works as it is supposed to and the AI works great. **What do you dislike about Chatling?** downtime. sometimes chatting is down. I’m not sure why this happens but sometimes I am showing a client a demo of a website and chatting is not working and it doesn’t look great on my end so if they could fix this, that would be great. **What problems is Chatling solving and how is that benefiting you?** shouting allows me to create Chatbot for my clients websites. ### 15. Easy to Use, Friendly UI, and a Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Olof H. | CTO, KAM and Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Chatling?** Easy yo use, friendly UI and a great product **What do you dislike about Chatling?** The fact that the AI agent pop ups even though the setting is that is should only pop up once per visitor. **What problems is Chatling solving and how is that benefiting you?** Lead generation and easy visitor interaction on page web pages ### 16. A simple and effective chatbot builder - great for getting started, but has its limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Chatling?** I’ve been using Chatling.ai to handle basic customer support on our website, and it’s honestly one of the easiest tools I’ve tried. Setting it up took minutes — just drop in your website URL or upload a document, and the bot starts training itself. The interface is clean, beginner-friendly, and surprisingly flexible when it comes to branding and language support. It handles multiple languages pretty well, which is a bonus for businesses with an international audience. It also fully supports RTL languages, like Hebrew and Arabic. The bot runs on GPT, Claude or Gemini under the hood (you may choose any version to your preference), so the conversations feel natural and responsive. For simple FAQs and general support, it does the job nicely. The thing I actually like the most, besides the ease of use, is their knowledge-base-bot on chatling.ai. Their team made an amazing effort to build an excessive knowledge base for the bot which delightfully explains any and every issue you might run into. Super helpful if you are a beginner like myself 😊 **What do you dislike about Chatling?** Once you start needing more advanced functionality — like fallback behavior, confidence scoring, or more control over what content gets indexed — the limitations start to show. The analytics are pretty barebones, and if your data isn’t super clean, the bot might pull out irrelevant answers. If your webpage is an e-shop or site with lots of pages or articles, it is a nightmare to sort which pages you want to add to the knowledge base and which to avoid. No excel import options for the knowledge base. **What problems is Chatling solving and how is that benefiting you?** Chatling solves the “I need a smart chatbot but don’t have time to build one” problem. You just plug in your content, and it gives you a working bot that can actually answer questions. No coding, no headache. It’s been super helpful for handling basic support without needing a full team. Fast setup, decent answers, and saves me a ton of back-and-forth with customers. ### 17. Intuitive & Powerful CS Chatbot Solution – Great for Rapid Deployment! **Rating:** 4.5/5.0 stars **Reviewed by:** Simon C. | ., Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Chatling?** What I like best about Chatling is how incredibly easy and intuitive it is to build and train an AI customer service chatbot without any coding. The drag-and-drop interface and clear workflow allow even non-technical users to create powerful bots quickly. Within just a week, we were able to launch a fully functional CS chatbot that significantly reduced call volume and improved customer satisfaction. **What do you dislike about Chatling?** One thing I’d like to see improved is more advanced analytics and conversation reporting tools. While the basic data is helpful, having deeper insights — such as conversion tracking or AI performance metrics — would make it even more valuable for optimizing chatbot performance over time. **What problems is Chatling solving and how is that benefiting you?** Chatling is helping us solve the challenge of providing consistent, 24/7 customer support without increasing our team size. By using Chatling’s AI chatbot, we’ve significantly reduced the volume of repetitive inquiries and minimized response delays. This has not only improved our overall customer experience but also allowed our team to focus on more complex or high-value tasks. The result is faster issue resolution, lower operational cost, and a more scalable CS process. ### 18. Easy to Use and Practical, Smooth Model Training **Rating:** 5.0/5.0 stars **Reviewed by:** Consejo L. | TI Office, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Chatling?** It is easy to use and practical, with no issues encountered during model training or deployment. Fast implementation and to integrate. **What do you dislike about Chatling?** Some users were unable to find the prompt line at the bottom of the page. Adding a colored background option might help make it more visually noticeable. **What problems is Chatling solving and how is that benefiting you?** We have many users asking similar questions through our WhatsApp service, so now they have the option of being helped by “PsicoIA,” the name we use for the Chatling chatbot. This allows them to get an answer anytime they need one. ### 19. Enhanced Personalization with Variable Features **Rating:** 4.0/5.0 stars **Reviewed by:** Michel J. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Chatling?** I like that Chatling allows us to use variables in greetings and responses, which helps us personalize the experience for our clients. This feature also lets us provide the right account manager's contact details if needed. **What do you dislike about Chatling?** I'm currently limited by how much I can train the chatbot using our blog since there's 2000+ blog articles. **What problems is Chatling solving and how is that benefiting you?** Chatling personalizes user experience by using variables to tailor greetings and responses. It also allows us to provide contact details of the right account manager when needed, improving our customer service. ### 20. Effortless Lead Generation with Chatling **Rating:** 4.5/5.0 stars **Reviewed by:** Matthieu J. **Reviewed Date:** November 12, 2025 **What do you like best about Chatling?** I appreciate the nice design of Chatling, which makes the software visually appealing and engaging. The simplicity of use is another highlight, as it allows me to navigate the platform effortlessly without any hassle. The inclusion of AI modules is particularly beneficial, as they enhance the functionality of Chatling, making it intelligent in handling visitor interactions. Additionally, the initial setup was very simple, which saved me time and effort in getting started. Overall, I find these features contribute significantly to Chatling's effectiveness in generating leads by efficiently answering visitor questions and directing them to sign up. **What do you dislike about Chatling?** Nothing **What problems is Chatling solving and how is that benefiting you?** I use Chatling to generate leads by answering initial visitor questions and directing them to sign-up. ### 21. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Chatling?** I’ve had a good overall experience with Chatling. The platform is very easy to use, even without technical knowledge, and setting up a chatbot was straightforward thanks to the intuitive interface. I appreciate the ability to create intelligent flows and the flexibility it offers for different use cases. **What do you dislike about Chatling?** There are still some features that could be added to make it even more powerful, and I’ve noticed that customer support can sometimes be a bit slow to respond. However, the product itself shows great potential and is already delivering value. With a few improvements, I believe it could become one of the best AI chatbot solutions available. **What problems is Chatling solving and how is that benefiting you?** Chatling is helping me automate customer support and lead capture without needing technical skills or coding. Before, I had to spend a lot of time manually answering repetitive questions, which slowed down response times and affected customer experience. With Chatling, the chatbot can handle FAQs, guide visitors through products, and qualify leads instantly, which saves me time and ensures customers get quick responses. ### 22. Effortless AI Functionality Without Coding **Rating:** 4.5/5.0 stars **Reviewed by:** Michiel K. | Chief of Things, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Chatling?** I love how Chatling makes it easy to build and embed an AI function without coding. I also appreciate that the initial setup was very easy. Additionally, the integration with Gemini or other AI sources is really helpful. **What do you dislike about Chatling?** Perhaps more examples of the non-coding. Like how would you build an online coach etc. **What problems is Chatling solving and how is that benefiting you?** I use Chatling to support our help section on LearningStone. It provides an integration with Gemini or other AI sources and makes it easy to build and embed an AI function without coding. ### 23. Rapid prototyping with great potential for large tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Christian B. | Direktor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Chatling?** Easy start, variety of expansion options. Digital sovereignty, simple integration possibilities in web applications. **What do you dislike about Chatling?** Some minor bugs, which will be immediately added to the development roadmap. **What problems is Chatling solving and how is that benefiting you?** File names with country-specific fonts and spaces that were loaded into the vector database were not recognized. ### 24. Using chatling is great, as it offers really cool functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Sunil P. | Development Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Chatling?** Zero coding is required for setup and configuration. it has lots of features and easy to integrate **What do you dislike about Chatling?** Due to some of its limitations like Missing of Dynamic quick replies based on responses from LLM. Not able to full view of the images in the responses. The chatbot icon is not movable or can be dragged to any user desired location on the screen as it can hide some useful information for the user. **What problems is Chatling solving and how is that benefiting you?** manual tickets have been reduced with introduction of the chatling. Now most of the user queries get answered by it. we get some useful analytics as well. ### 25. Very intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Chatling?** I do not have many technical knoledge, but I find Chatling solution very intuitive and easy to use. I do recomand it. I want to develop our organisation's projects with Chatling and I think I'll need more credits. **What do you dislike about Chatling?** I cant find anything to dislike. I want to learn more about API integrations. **What problems is Chatling solving and how is that benefiting you?** We need a full time virtual assistent to provide informations for our community members, and se find a good solution with Chatling. ### 26. The best choice I've made this year **Rating:** 4.5/5.0 stars **Reviewed by:** Ben S. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Chatling?** We have saved so much time on customer support inquiries thanks to Chatling. We have over 100+ articles in our knowledge base, so Chatling became an expert on our product immediately after scanning them. The answers it writes are essentially the same as I would provide, but customers get an answer in seconds instead of waiting hours. It's also fantastic that it can speak any language. We have lots of international customers, and it's amazing to watch Chatling answer their questions correctly in German, Italian, etc. **What do you dislike about Chatling?** I was worried about keeping the knowledge base in sync, but they have recently added a feature to re-scan pages at regular intervals. **What problems is Chatling solving and how is that benefiting you?** It greatly reduces our customer support requests by answering them for us. ### 27. Chatling - A Chatbot gem **Rating:** 5.0/5.0 stars **Reviewed by:** Pete R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Chatling?** It is compared to others incredibly easy to use. I have tried many, I'm not a coder and don't want to be. Chatling allowed me to get a chatbot up and running that sends a user a summary of the conversation plus other information in under a couple of hours. Most other software for me at least takes you 9 tenths of the way but then there always seems to be a stumbling block. Not had that with Chatling and it also seems very robust across multipl platforms and devices 👍 **What do you dislike about Chatling?** There's nothing personally I do not like for my use case. I can see that more sophistcated users might like more features e.g. the ability to use brand fonts rather than stock within Chatling. But development of new features does seem active, its not a product gathering dust. **What problems is Chatling solving and how is that benefiting you?** It serves multilple use cases and more will probably follow. The common thread fo me is they allow a user to get tailored information easily and quickly direct to their inbox for reference. This encourages engagment and understanding about relatively complex ideas which would not ordinarily be possible without the user having to read through a text heavy website - which nobody want and unlikey to sift through to find what they want. The chatbot serves up the exact info they want and spares them being exposed to the work of processing information that they doin't want. ### 28. Good product need more customizable options **Rating:** 4.0/5.0 stars **Reviewed by:** Barath S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Chatling?** Chatling is very good and the ability to switch between AI models is very convenient and useful. The user interaction arrangements are good. Overall great product. **What do you dislike about Chatling?** I need more customizable options in the chatbot appearance. For example I need to be able to upload a gif and not restrict the size by circular or square. I want to remove the icon button getting changed to the close button. Looks very bad. Please provide those. Or give us the flexibility to call the chat by ourselves with our button and just open the chat box in iframe upon calling **What problems is Chatling solving and how is that benefiting you?** Integration support for our APIs ### 29. Great chatbot builder **Rating:** 5.0/5.0 stars **Reviewed by:** Sam A. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Chatling?** Best thing is how easy it is to use. It's very fast useful builder to create slightly complex bots as well. **What do you dislike about Chatling?** Mobile responsiveness should be better on dashboard. It would be so good if you could build bots etc easily on your phone. **What problems is Chatling solving and how is that benefiting you?** Providing customer service 24/7, customer gets help whenever needed. Also chatling's bot can collect leads which pay the monthly fee in no time. ### 30. Easy to set up - and works very quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Dan F. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Chatling?** We added to our website ina. very easy process, and it's easy to see how many leads engage with it and what they say. The occasional bit of the robots talking nonsense - but generally pretty accruate and helpful **What do you dislike about Chatling?** I haven't got my head around any advanced features - and they don't have a chat bot support tool themselves which feels a bit ironic! **What problems is Chatling solving and how is that benefiting you?** dealing with initial enquiries on the website ### 31. Chatling.ai is a fantastic tool that has quickly become a valuable part of my teaching toolkit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Chatling?** It was easy to set up and intuitive to use, requiring very little time to get started. My students love interacting with it. It not only supports their learning but also helps confirm and reinforce their thinking in real-time. **What do you dislike about Chatling?** The only downside is the cost, which may be a barrier for some educators or institutions. **What problems is Chatling solving and how is that benefiting you?** One of the biggest benefits is that it reduces repeated questions. I’ve uploaded all the key information about the task into one place, so students can ask questions and get immediate, consistent answers. ### 32. Best software for building AI chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Polina T. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Chatling?** I want to start with the amazing costumer support that they provide, whenever I had any doubts or difficulties they were super quick to help and always with useful information. Also they provide all the time new updates that are extremely helpful and add a lot of value. The platform itself is super easy to use, good documentation that supports it all, and when compared to other similar softwares this is the one that provides the best solution for the money you pay. **What do you dislike about Chatling?** The downside is that you will not want to use other similar softwares after **What problems is Chatling solving and how is that benefiting you?** It’s helping me save time and money when building these chatbots ### 33. Create a simple setup, an attractive chatbot **Rating:** 3.0/5.0 stars **Reviewed by:** 慶一 . **Reviewed Date:** October 13, 2025 **What do you like best about Chatling?** I like the fact that you can easily start using Chatling. The feature that allows you to simply create a chatbot is the most attractive. **What do you dislike about Chatling?** I hope the Chatling payment process becomes simpler. **What problems is Chatling solving and how is that benefiting you?** I communicate efficiently with users on the company website through Chatling by exchanging questions and answers. It is attractive because I can easily create a chatbot, and the ease of chatbot creation makes work convenient. ### 34. Great tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik R. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Chatling?** I created for my website an AI chat, which acts with my database and rules. This way i got an AI driven Dogphysiotherapy training chat. Perfect match. **What do you dislike about Chatling?** there is nothing to complain for me with chatling. **What problems is Chatling solving and how is that benefiting you?** He creates dynamically training plans for my customers in dog physiotherapy. ### 35. I'm using Chatling to create a custom LLM for my writing **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck L. | Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2024 **What do you like best about Chatling?** I write books about real adventures with AI as companions. My first book was about sailing 5000 miles in four and a half months in a 32' sailboat. My second book was about going to Burning Man. My third book will be about racing gliders with a Chatbot co-pilot. As I write my books they become my knowledge base and they build on themselves in very unique ways. **What do you dislike about Chatling?** I'm not a coder or a programmer but the Chatling interface is reasonable for a novice to use. Still a bit of a challenge but doable. **What problems is Chatling solving and how is that benefiting you?** As I create different Chatbots and get experience with how they interact to the knowledge base, I've learned a lot about LLMs and the different engines taht are available. I may use this knowledge to help businesses create their own deep knowledge Chatbot to help technical sales people quickly answer application questions. ### 36. Easy Set-Up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Chatling?** It was easy to feed it information and create a chat bot for our website. You're able to play with it as much as needed to make sure it's giving good information to the customer and make changes to info provided as needed. **What do you dislike about Chatling?** It took a day or two for tech support to get back to me, but they were able to fix my problem. **What problems is Chatling solving and how is that benefiting you?** We wanted an easier way for customers to get answers to their questions quickly, without having to click through different pages of our website. ### 37. Quick easy way to get a chatbot running **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2025 **What do you like best about Chatling?** Super easy to get it up and going while still allowing fine-grain control of the chat flow. The WhatsApp integration is great and works well! Knowledgebase is *WAY* easier to create and run than your own RAG setup - just upload docs and you're done! Email support is fairly responsive. Choice of many different AI LLMs. **What do you dislike about Chatling?** A bit ironic that a customer service chatbot company doesn't have chat support, lol - email only. But it's good email support. Don't use if you need long-term memory for the chat, but that's unusual in customer support applications. **What problems is Chatling solving and how is that benefiting you?** I'm trying ot prototype a chat-based life coach. ### 38. User friendly and easy to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Michael F. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Chatling?** Not complicated at all. It has all the basic features. I need the knowledge base and the instruction. **What do you dislike about Chatling?** Very few tutorials in media like YouTube. **What problems is Chatling solving and how is that benefiting you?** Customer first touch base and inquiries. It provides answers and work 24/hrs. ### 39. Simple and Sophisticated **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha E. | Speech-Language Pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Chatling?** Chatling is extremely intuitive. I've been able to quickly create pretty complex chatbots without any coding knowledge. I can easily build a visual map of my chatbot's conversation that integrates videos, sends emails, saves variables from the conversation, and creates conditional pathways and loops. Each account allows you to build multiple chatbots and you can test them as you build with the "preview" function. Chatling also makes it easy to go back and review conversations and sort by how helpful an AI response was. **What do you dislike about Chatling?** New features are always being added, but some I would like to see are: 1. Better integration with Zapier (being able to map specific variable values to a spreadsheet, for example), 2. Ability to copy knowledge base between chatbots **What problems is Chatling solving and how is that benefiting you?** I have a large online course that can be overwhelming for my clients. My chatbot allows them to access the material that is most helpful for them. ### 40. Smart, Fast, and Easy to Integrate – A Great Chat Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Chatling?** Incredibly quick setup – the chat was live on our site within minutes and worked seamlessly. It immediately added a sense of professionalism and personal touch. **What do you dislike about Chatling?** No dedicated mobile app yet, which makes it harder to respond live while on the go. **What problems is Chatling solving and how is that benefiting you?** It quickly solves user communication. ### 41. Great AI ChatBot Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Chatling?** We surveyed many different chatbot solutions prior to testing the Chatling service. The Chatling solution is very intuitive, easy to use and simple to deploy. In particular, the loading and management of the Chatling Knowledge Base has been very important to our rollout of the solution considering we had over 50 million characters to process. Lastly, their customer support team led by May has been responsive, accurate and open to improving the Chatling service. We recently requested that all Chatbot transcripts have end-user download capabilities. Yesterday, Chatling released that exact feature. **What do you dislike about Chatling?** At this time, there is nothing we dislike about Chatling. **What problems is Chatling solving and how is that benefiting you?** Chatling is unifying over 4,000 pages of content into a simple Chatbot feature to benefit users. ### 42. Chatling is the Best Chatbot Building Platform Available **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas N. | CEO DouglasNiedt.com, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about Chatling?** Chatling is easy for a novice to use with its drag and drop builder interface. I work with it almost every day and here is what I like. 1. KNOWLEDGE BASE: It supports your own Knowledge Base. It is simple to upload an entire website, dozens of individual webpages, documents, text, and FAQs. The storage limit is very generous. 2. WEBSITE INTEGRATION: It is easy to implement on your website and its webpage appearance is customizable with many options. 3. AI MODELS: You can choose from several AI models. You can even build two or more chatbots, each with its own model for testing. 4. LANGUAGES: You can set the bot to answer user questions in over 80 languages or a specific language. 5. FINE-TUNE ANSWERS: You can view users' conversations with the bot. If an answer is weak, it is easy to fine-tune the answer so that bot answers correctly the next time. Great feature. 6. SUPERIOR TECH STACK: I don't know what the tech stack is under the hood, but it seems to me that the web scraper, RAG app, vector database, and whatever else Chatling uses, is far superior to other chatbot builders, producing superior responses. 7. VERY AFFORDABLE: For all that, Chatling is very reasonably priced. Other platforms with fewer features and flexibility are much more expensive. 8. SUPPORT: Support is quick and excellent. Plus, they are constantly improving the platform and adding new features. I have tried building a chatbot from the ground up and tried dozens of no-code platforms .Chatling is the very best by a long shot. No contest. **What do you dislike about Chatling?** I have found nothing to dislike. It is an amazing app. **What problems is Chatling solving and how is that benefiting you?** I needed a chatbot to answer technical questions about classical guitar technique for my website. The knowledge base contains technical, highly specific information that the chatbot must be able to assimiliate to give users accurate answers. This is the only chatbot specifically for classical guitar, so it raises my business profile and drives users to my website for other purchases. ### 43. Simple and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Kaxaa S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2025 **What do you like best about Chatling?** It was a lot easier to understand than Amazon Connect. We were able to integrate and populate data quicker. **What do you dislike about Chatling?** Had a bit of a glitch for a few hours but customer support resolved it rather quickly. **What problems is Chatling solving and how is that benefiting you?** I am amazed on how it interprets our questions and answers. ### 44. The best AI chatbot option on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Diego Luis C. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Chatling?** 4) things: 1) The freedom to do whatever you want with your chatbot 2) It works very well, very easy to program, implement, and simple to learn 3) It is in a process of continuous improvement and adding more and more features of premium products. I can't imagine where it will go, but it's exciting! 4) More Sales!! and LESS silly inquiries that used to take up a lot of my time. Chatling filters the leads for me in a neat and excellent way. **What do you dislike about Chatling?** That it still hasn't developed the ability to notify me (by email or any other method) that a client has logged in and started a chat session. I have to go in and check among the conversations. (I understand that it's a feature that is in development) **What problems is Chatling solving and how is that benefiting you?** I can deliver information much faster and in an automated way, a process that used to take me hours of the day. Now I can focus on closing sales with those interested and committed clients who chat with the bot and leave their details to continue with a human. ### 45. Easy to use, highly intuitive, offers great value for its price, helpful customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Chatling?** The platform is incredibly intuitive and easy to navigate, even for someone without programming knowledge. It offers a variety of well-designed templates that simplify the work process. The team is also very responsive, listens to feedback, and does their best to assist whenever possible. **What do you dislike about Chatling?** At the moment, there's nothing to complain about. **What problems is Chatling solving and how is that benefiting you?** Chatling helps me create AI chatbots to handle our clients' FAQs, reducing the workload for our support agents. It ensures clients can still reach our agents if they need more specialized help. Additionally, it provides clients with quick answers even outside of our working hours, which is great because it improves customer satisfaction and ensures we’re accessible 24/7. ### 46. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** SIOUZANNA T. | Director, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Chatling?** Easy to configure and use. Very perfect supporting team. **What do you dislike about Chatling?** I do not find yet the issues, I hope nothing exist. **What problems is Chatling solving and how is that benefiting you?** We use it on our website as a chatbot ### 47. Chatling adds so much value to our customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Anadi i. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Chatling?** Easy to set up knowledge bases, easy to use, and easy to integrate into our website,. The features are perfect and Chatling adds value to our client support. **What do you dislike about Chatling?** There is nothing I don't like about Chatling. **What problems is Chatling solving and how is that benefiting you?** We used to email new subscribers how-to videos that walked them through using our software. However, the emails would get lost and the users would get in touch asking questions already answered. With our chatbots, users can ask their questions and receive immediate, up-to-date answers. This has saved us a lot of time and has added value to our user experience. ### 48. Ease of use yet powerful, excellent customer care in support, many upgrades and GDPR compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Chrys R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Chatling?** A tool that's quick and intuitive to use. Simple methods for submitting content to it for the AI knowledge base, simple training and fine-tuning, an API for access from third-party tools, a real sense of satisfaction in the customer support service and in the willingness to regularly improve the product, plus GDPR compliance for customers in Europe: what more could you ask for? I'd definitely recommend it to anyone in need of a chatbot. **What do you dislike about Chatling?** I can't think of anything negative so far **What problems is Chatling solving and how is that benefiting you?** This tool saves a considerable amount of time when designing AI chatbots, so you can spend more time training them than building them, allowing you to focus on the quality of the AI's responses, the design of the system logic, with a vast choice of AI models available, and the possibility of fine-tuning AI answers. Ideal for getting the best out of this technology. ### 49. Quick and easy to build something useful with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Chatling?** Really easy way to get AI into a flow and with guardrails plus some basic agentic behavior. **What do you dislike about Chatling?** Definitely a lot of growth possible for the platform in terms of Integrations. I expected zapier to be able to do a lot more. **What problems is Chatling solving and how is that benefiting you?** Online website agent ### 50. Great service for Websites to introduce Chat AI service **Rating:** 5.0/5.0 stars **Reviewed by:** Andy F. | Website dev, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2024 **What do you like best about Chatling?** AI is very easy to setup and to learn new pages.. I allow our business to focus on our business and most of the "frequenly asked questions " are answered by chat , quick response . So the customer is happy to have a quick answer to a general questions **What do you dislike about Chatling?** Some of the layouts needs to be more mobile friendly **What problems is Chatling solving and how is that benefiting you?** Allows quick answer to common questions - [View Chatling pricing details and edition comparison](https://www.g2.com/products/chatling/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+13%3A52%3A40+-0500&secure%5Bsession_id%5D=0b3f9c43-3b83-41bd-b2b6-31277700e184&secure%5Btoken%5D=5a22540010dfc8172dfd32a648b0ff998a05ec679e594d7a0709361030d91c62&format=llm_user) ## Chatling Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hostinger](https://www.g2.com/products/hostinger/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Chatling Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Chatling Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (413 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,702 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews)