The user interface is easy to orient in, the pricing is affordable with upgraded plan to first pay tier, there is to be received many benefits like credits to knowledge base, deeper analysis, more ai actions. The help guidelines explaination of functions is easy to understand. The playground feature is great for trying out newly added knowledge/AI actions. Integration into website is according to manual simple. Performance should suffice, it is for company website - with presentation of products, technical information. It is possible for example by use of AI instructions to put link to desired pages and collect contact information in the form format, which is very beneficial for customer retention in my opinion. Review collected by and hosted on G2.com.

There could be more worked out possibility to use condtions in AI script - for example if... then. Review collected by and hosted on G2.com.

I've had a positive experience using Chatling. The platform is intuitive and makes it easy to create an AI chatbot without needing technical expertise. Setting up the chatbot and training it with my own content was straightforward, and it was able to provide accurate responses to common customer questions.

The interface is clean, and the customization options make it simple to match the chatbot to my website's branding. It has helped improve response times and made customer support more efficient.

While there is always room for more advanced features and integrations, Chatling is an excellent choice for businesses looking for a reliable, user-friendly AI chatbot solution. Overall, I would recommend it to anyone who wants to automate customer interactions and enhance the user experience. Review collected by and hosted on G2.com.

renewal process is user friendly , fine tuning of KB article is not editable Review collected by and hosted on G2.com.

I use Chatling to help businesses create AI-powered chat experiences that can answer FAQs, provide quick info, and improve support availability. I've enjoyed using their chat builder and human support features, especially as they've really improved those areas. Chatling helps reduce the need for my clients to manually answer the same questions repeatedly, providing accurate, consistent, and quick answers, saving time, and aligning AI responses with the brand's tone. It's really easy to train the AI agents due to constant improvements, and you get great value for their price point. I enjoy the ease of their chat flow builder, making it very easy to build a flow, and since everything is in one place, it's easier to implement AI answers directly, with less setup work and fewer moving parts compared to integrating an AI agent with a third-party platform. Review collected by and hosted on G2.com.

Their support is slow. Sometimes you need answers quickly, it sometimes feels as if Chatling has just one person dedicated to assisting and if they aren't available then you have to wait a while. Could be improved, especially when setting up external requests. Finding out the numbers attached to Haiku or Deepseek or various forms of Claude sometimes takes a bit more effort to find. Review collected by and hosted on G2.com.

I found it very user-friendly and intuitive, even as a complete novice. I also found their customer support to be very responsive and helpful whenever I needed assistance. Review collected by and hosted on G2.com.

Nothing...not at this point, I have not found anything to actively dislike Review collected by and hosted on G2.com.

I find Chatling's builder app to be very robust with a lot of options and flexibility, which makes it really useful for me as an average user. I appreciate the knowledge base because it allows me to upload entire books so that the AI can mimic characters, like those from my book, enabling people to interact with them on a website. Additionally, it's very valuable to incorporate standard operating procedures and work-related details from my 23-year career into the knowledge base. This way, my personality and knowledge continue even though I've retired, and people can still feel a sense of connection with me. The setup of Chatling was visually straightforward, which I enjoyed, and the support team helped resolve my technical challenges quickly, making the initial setup pretty easy overall. Review collected by and hosted on G2.com.

I wanted to randomize the chatbot greeting with various welcoming texts, but I had to instill another AI chatbot to do that, which costs a lot of tokens. So, maybe it could have a randomized welcome feature to add variety. Also, the cost associated with the free version and the token usage is kinda low; it doesn't really translate well for regular users like startups being able to afford the subscription. Review collected by and hosted on G2.com.

I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is great and always responsive, and they've even updated their platform to fix issues I was having, which is really impressive. Review collected by and hosted on G2.com.

I find some of the menu settings a bit confusing, but aside from that it's been great. Review collected by and hosted on G2.com.

I like the ease of use with Chatling. The setup was very easy and straightforward. You don't need to know much about technology or any coding to set it up. It took me about twenty minutes to have everything on our page set up with all the necessary information from our handbook and website. It's very simple to use. Review collected by and hosted on G2.com.

Yeah. Sometimes it misses stuff, especially like calendar items. I've downloaded the school calendar into Chatling, and sometimes I'll ask for a date just to test it, and it doesn't know that date. So I can't figure out why it gets some things and misses others. Review collected by and hosted on G2.com.

What I like best about Chatling is how simple and intuitive it is to use. It allows creating AI-based chats both for a website and for WhatsApp with no technical knowledge required. The interface is clean, user-friendly, and supports multiple languages — including Hebrew — which makes it very convenient for our team and users alike. Review collected by and hosted on G2.com.

Currently, Chatling does not support accessibility for blind users using screen readers, which limits inclusivity. In addition, there’s no option to import or export flows, and it’s not possible to copy or duplicate a full group of blocks — something that would make building larger bots faster. Review collected by and hosted on G2.com.

It lets you build a dynamic, easy-to-use chatbot that makes incoming leads more informed and better qualified. Review collected by and hosted on G2.com.

I’d say the pricing, although it seems relatively fair, does add up when you factor it into the overall monthly website cost. The plugin we used previously (although it didn’t have AI) was about a quarter of the price. Review collected by and hosted on G2.com.

I like the answers that Chatling provides and the layout is clean and simple. The UI is easy to use, which allows me, as a non-technical person, to train the agents without hassle. The initial setup was also very easy. Review collected by and hosted on G2.com.

I would prefer if the text box were more visible. It is light grey over white, which I find hard to see. Some customization here would be great. Review collected by and hosted on G2.com.