Product Avatar Image

Twixor

Show rating breakdown
99 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.8
Serving customers since
2019
Profile Filters

All Products & Services

Product Avatar Image
Twixor

99 reviews

Twixor's Intelligent Process Automation platform is a low-code/no-code solution designed to enhance operational efficiency by automating complex business processes. It seamlessly integrates customer interactions with backend systems, enabling businesses to deliver personalized experiences across various channels without the need for extensive coding. Key Features and Functionality: - Universal Integration Layer: Facilitates seamless connection with third-party applications, streamlining data integration. - Data Security: Ensures end-to-end payload encryption, safeguarding against known security vulnerabilities. - Drag-and-Drop Designer: Allows users to create and automate workflows quickly, reducing turnaround times. - Document Management: Provides native storage and synchronization services for easy access across devices. - Conversational AI Integration: Supports AI-driven chatbots for enhanced customer engagement on instant messaging channels. Primary Value and Solutions Provided: Twixor's IPA platform empowers businesses to automate customer journeys and back-office processes, leading to improved operational efficiency and customer satisfaction. By offering a customizable and lightweight solution, it addresses the need for rapid deployment and scalability in process automation. The platform's integration capabilities and security features ensure that businesses can streamline operations while maintaining data integrity. Additionally, the inclusion of conversational AI enhances customer interactions, providing a more engaging and responsive experience.

Profile Name

Star Rating

89
9
1
0
0

Twixor Reviews

Review Filters
Profile Name
Star Rating
89
9
1
0
0
YF
Yousef F.
09/24/2026
Validated Reviewer
Review source: Organic

A useful self-service layer for our WhatsApp support

What worked well for us is that customers no longer need to wait for an agent for every small request.<br><br>Twixor handles a lot of the first-level conversations on WhatsApp, including questions around payments, cards, corporate services and other common service requests. If the customer needs more help, the conversation is escalated to the right agent instead of getting stuck with the bot.<br><br>This has made WhatsApp much more useful as an actual support channel, not just a place for sending updates.
MA
M. A.
09/22/2026
Validated Reviewer
Review source: Organic

A useful way to reduce repetitive calls and route customers better

What works well for us is the combination of automation and agent handover.<br><br>The bot can answer regular customer queries on WhatsApp, but when something needs a person, Twixor can assign the conversation to the right agent instead of sending everything into the same queue.<br><br>That is especially useful for different service areas like cards, digital payments and corporate banking.
ZA
Zeyad A.
09/21/2026
Validated Reviewer
Review source: Organic

Twixor helps us reduce call center load through WhatsApp automation

Twixor helps us automate repetitive customer queries on WhatsApp and reduce pressure on our call center. The bot handles common queries around corporate services, digital payments, card services and more. We also use live-agent handover and intelligent agent assignment, so more complex queries can be routed to the right person without making the customer start over.

About

Contact

HQ Location:
Singapore, SG

Social

What is Twixor?

Twixor specializes in conversational AI and workflow automation solutions, enabling businesses to engage with customers through interactive messaging and streamline their processes.

Details

Year Founded
2019
Website
twixor.ai