Twixor
102 reviews
- 1 profiles
- 8 categories
Average star rating
4.8
Serving customers since
2019
Twixor Reviews
ST
Smit T.
Technology DeveloperSmall-Business (50 or fewer emp.)Made customer interactions easier without adding more work for our team
One of the things I appreciate about Twixor is that you don't need to be technically skilled to get a lot out of it. We were able to build and manage fairly advanced conversational bots using the visual flow builder, without having to involve our development team every time something needed updating. That alone has saved us quite a few hours.
The AI capabilities are also worth mentioning. It understands customer questions pretty well, remembers the context of conversations, and doesn't just respond with generic answers. We've been able to automate everything from basic product-related questions to more involved interactions like scheduling bookings and processing payments. Having WhatsApp, SMS, and website conversations available through a single platform also makes managing customer communication much simpler.
What impressed me further was how smoothly conversations move between the bot and a human agent when necessary. Responses are generally quick, and the automation takes care of a good portion of our everyday support requests. The onboarding team has also been great whenever we've needed help. Overall, we've been able to offer round-the-clock assistance without significantly increasing our support resources.
SC
Shailesh C.
Data AnalystSmall-Business (50 or fewer emp.)A Flexible Platform for Building AI-Powered Customer Experiences
For me, it's the flexibility. We aren't limited to creating simple chatbots that just respond with predefined answers. Twixor lets us build AI-driven conversations that can understand customer requests and trigger actions through APIs. We've connected it with our backend systems, which means customers can check information, raise requests, and complete transactions without leaving the chat. The no-code builder is also quite useful because we can experiment with different conversation flows and make changes ourselves. Another thing worth mentioning is how well the platform handles conversations across WhatsApp, SMS, and web chat. We don't have to manage separate solutions for every channel, which makes things much simpler.
AS
Alexandre S.
FounderSmall-Business (50 or fewer emp.)Good AI Capabilities and Easy to Build Automations
I like how Twixor makes it easier to build and manage AI chatbots without having to code everything from scratch. The visual flow builder is pretty simple to work with, and the AI does a good job of understanding what customers are asking, even when they don't use exact keywords. We also use its APIs to connect with our existing systems, so customers can do things like make payments or book appointments directly within a conversation. Having WhatsApp, SMS, and web chat connected to the same platform is another big advantage. The live agent handover works well too, especially for queries that need someone from our team to step in.
About
What is Twixor?
Twixor specializes in conversational AI and workflow automation solutions, enabling businesses to engage with customers through interactive messaging and streamline their processes.
Details
Year Founded
2019
Website
twixor.ai