The G2 on Twixor

Twixor Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Twixor, enabling smooth integration and simplifying complex tasks effectively. (44 mentions)

Users appreciate Twixor's robust and user-friendly features, enhancing communication and streamlining operations effectively. (41 mentions)

Users commend Twixor for its efficient automation, significantly reducing onboarding time and optimizing customer support interactions. (32 mentions)

Users appreciate the efficiency of Twixor, which significantly enhances productivity in building and launching chatbots. (29 mentions)

Users highlight the intuitive and robust AI capabilities of Twixor, enhancing chatbot development with ease and effectiveness. (28 mentions)

Users appreciate the easy integrations of Twixor, enabling seamless setup with various platforms and enhancing usability. (28 mentions)

Users highlight Twixor's exceptional AI-driven conversational capabilities that enhance communication and streamline complex testing scenarios. (28 mentions)

Users value the seamless integrations of Twixor, simplifying communication across multiple channels effectively and efficiently. (28 mentions)

Users highlight the easy setup of Twixor, enabling seamless integration with existing AI tools for efficient workflows. (22 mentions)

Users note that the learning curve for Twixor can be steep, requiring time to master its features effectively. (25 mentions)

Users face a steep learning curve with Twixor, particularly during onboarding and integration processes. (14 mentions)

Users find the difficult learning curve of Twixor challenging, suggesting the need for better training materials and guides. (13 mentions)

Users find limited customization options in Twixor, requiring help for advanced adaptations to suit business needs. (12 mentions)

Users find the integration process challenging, although Twixor's support team assists in overcoming these difficulties. (9 mentions)

Users wish for missing features in Twixor, seeking improved templates and intuitive user management enhancements. (9 mentions)

Users find the difficult setup of Twixor challenging, requiring significant time and resources for proper integration. (8 mentions)

Top Pros or Advantages of Twixor

1. Ease of Use

Users appreciate the ease of use of Twixor, enabling smooth integration and simplifying complex tasks effectively.

See 44 mentions

See Related User Reviews

Sohang M.

Mid-Market (51-1000 emp.)

5.0/5

"Twixor - The most user-friendly platform"

What do you like about Twixor?

Twixor is a complete platform in itself for all the communication requirements. All the modules are very robust and user friendly. Twixor has a very s

Loghman@ L.

Mid-Market (51-1000 emp.)

5.0/5

"Data-Driven Insights for Enhanced Conference Experiences"

What do you like about Twixor?

At UBS, we value all things data, and we take pride in being data-driven decision-makers in conference managament. Twixor's comprehensive analytics su

2. Features

Users appreciate Twixor's robust and user-friendly features, enhancing communication and streamlining operations effectively.

See 41 mentions

See Related User Reviews

Sohang M.

Mid-Market (51-1000 emp.)

5.0/5

"Twixor - The most user-friendly platform"

What do you like about Twixor?

Twixor is a complete platform in itself for all the communication requirements. All the modules are very robust and user friendly. Twixor has a very s

Loghman@ L.

Mid-Market (51-1000 emp.)

5.0/5

"Data-Driven Insights for Enhanced Conference Experiences"

What do you like about Twixor?

At UBS, we value all things data, and we take pride in being data-driven decision-makers in conference managament. Twixor's comprehensive analytics su

3. Automation

Users commend Twixor for its efficient automation, significantly reducing onboarding time and optimizing customer support interactions.

See 32 mentions

See Related User Reviews

Hardeep S.

Small-Business (50 or fewer emp.)

5.0/5

"An easier way to onboard new customers"

What do you like about Twixor?

Onboarding used to be a very slow process for us. Now, Twixor's AI chatbots handle routine questions and keeps customers engaged right from the get go

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent AI integration & Customization with Twixor's automation platform"

What do you like about Twixor?

Twixor's NLP capsule has helped us curate industry-specific conversational AI chatbots that are easy to implement with read-made templates. they are p

4. Efficiency

Users appreciate the efficiency of Twixor, which significantly enhances productivity in building and launching chatbots.

See 29 mentions

See Related User Reviews

Hardeep S.

Small-Business (50 or fewer emp.)

5.0/5

"An easier way to onboard new customers"

What do you like about Twixor?

Onboarding used to be a very slow process for us. Now, Twixor's AI chatbots handle routine questions and keeps customers engaged right from the get go

S E A.

Small-Business (50 or fewer emp.)

5.0/5

"My experience with Twixor platform having built 50+ bots on it"

What do you like about Twixor?

I've seen Twixor evolve over a span of 2-3 years and I've seen it have its challenges and growth pains but today, I can say with confidence, that it's

5. Artificial Intelligence

Users highlight the intuitive and robust AI capabilities of Twixor, enhancing chatbot development with ease and effectiveness.

See 28 mentions

See Related User Reviews

Hardeep S.

Small-Business (50 or fewer emp.)

5.0/5

"An easier way to onboard new customers"

What do you like about Twixor?

Onboarding used to be a very slow process for us. Now, Twixor's AI chatbots handle routine questions and keeps customers engaged right from the get go

S E A.

Small-Business (50 or fewer emp.)

5.0/5

"My experience with Twixor platform having built 50+ bots on it"

What do you like about Twixor?

I've seen Twixor evolve over a span of 2-3 years and I've seen it have its challenges and growth pains but today, I can say with confidence, that it's

6. Easy Integrations

Users appreciate the easy integrations of Twixor, enabling seamless setup with various platforms and enhancing usability.

See 28 mentions

See Related User Reviews

S E A.

Small-Business (50 or fewer emp.)

5.0/5

"My experience with Twixor platform having built 50+ bots on it"

What do you like about Twixor?

I've seen Twixor evolve over a span of 2-3 years and I've seen it have its challenges and growth pains but today, I can say with confidence, that it's

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"great workflow automation platform"

What do you like about Twixor?

Twixor has made it easier for our startups to quickly build and launch conversational tools. Its easy-to-use platform allows for quick third-party int

7. Helpful

Users highlight Twixor's exceptional AI-driven conversational capabilities that enhance communication and streamline complex testing scenarios.

See 28 mentions

See Related User Reviews

Hardeep S.

Small-Business (50 or fewer emp.)

5.0/5

"An easier way to onboard new customers"

What do you like about Twixor?

Onboarding used to be a very slow process for us. Now, Twixor's AI chatbots handle routine questions and keeps customers engaged right from the get go

Sohang M.

Mid-Market (51-1000 emp.)

5.0/5

"Twixor - The most user-friendly platform"

What do you like about Twixor?

Twixor is a complete platform in itself for all the communication requirements. All the modules are very robust and user friendly. Twixor has a very s

8. Integrations

Users value the seamless integrations of Twixor, simplifying communication across multiple channels effectively and efficiently.

See 28 mentions

See Related User Reviews

S E A.

Small-Business (50 or fewer emp.)

5.0/5

"My experience with Twixor platform having built 50+ bots on it"

What do you like about Twixor?

I've seen Twixor evolve over a span of 2-3 years and I've seen it have its challenges and growth pains but today, I can say with confidence, that it's

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"great workflow automation platform"

What do you like about Twixor?

Twixor has made it easier for our startups to quickly build and launch conversational tools. Its easy-to-use platform allows for quick third-party int

9. Easy Setup

Users highlight the easy setup of Twixor, enabling seamless integration with existing AI tools for efficient workflows.

See 22 mentions

See Related User Reviews

KA M.

Mid-Market (51-1000 emp.)

5.0/5

"Hassle-free public transport ticket-booking with Twixor"

What do you like about Twixor?

We really liked the Campaign Management and Journey Builder modules on Twixor. Truly stands by its name of being a low-code/ no-code platform. It help

S E A.

Small-Business (50 or fewer emp.)

5.0/5

"My experience with Twixor platform having built 50+ bots on it"

What do you like about Twixor?

I've seen Twixor evolve over a span of 2-3 years and I've seen it have its challenges and growth pains but today, I can say with confidence, that it's

Top Cons or Disadvantages of Twixor

1. Learning Curve

Users note that the learning curve for Twixor can be steep, requiring time to master its features effectively.

See 25 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An apt tool for better customer experience"

What do you dislike about Twixor?

While I don't have anything particular to dislike, the onboarding could have been easier. Integrations were a bit of a hassle, but thankfully, Twixor

Harshil P.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, and helpful customer support team!"

What do you dislike about Twixor?

We've found that while Twixor offers plenty of features, navigating through them to find what we need for specific QA tasks can sometimes be daunting.

2. Steep Learning Curve

Users face a steep learning curve with Twixor, particularly during onboarding and integration processes.

See 14 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An apt tool for better customer experience"

What do you dislike about Twixor?

While I don't have anything particular to dislike, the onboarding could have been easier. Integrations were a bit of a hassle, but thankfully, Twixor

Jaishree A.

Small-Business (50 or fewer emp.)

5.0/5

"first in the market agentic ai capabilities - great for beginners"

What do you dislike about Twixor?

setting up agentic ai was challenging - it mostly came into place when we had to figure out if we needed a cloud based server or on premise. we opted

3. Difficult Learning

Users find the difficult learning curve of Twixor challenging, suggesting the need for better training materials and guides.

See 13 mentions

See Related User Reviews

Shivam K.

Small-Business (50 or fewer emp.)

5.0/5

"Twixor helps you unveil customer insights"

What do you dislike about Twixor?

Unlocking everything the analytics can do might take some time to learn the ropes. But the insights you find are totally worth it!

Aryan M.

Small-Business (50 or fewer emp.)

5.0/5

"A catalyst for CX Automation Innovation"

What do you dislike about Twixor?

There's a learning curve with some of the more advanced features. More extensive training materials or webinars would be beneficial.

4. Limited Customization

Users find limited customization options in Twixor, requiring help for advanced adaptations to suit business needs.

See 12 mentions

See Related User Reviews

kishan v.

Small-Business (50 or fewer emp.)

5.0/5

"A conversational intelligence tool that made my testing process simple!"

What do you dislike about Twixor?

would be great if we can customise the platform according to our business objectives

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent AI integration & Customization with Twixor's automation platform"

What do you dislike about Twixor?

very advanced customizations require Twixor's help, but otherwise everthing is quite convenient.

5. Integration Issues

Users find the integration process challenging, although Twixor's support team assists in overcoming these difficulties.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An apt tool for better customer experience"

What do you dislike about Twixor?

While I don't have anything particular to dislike, the onboarding could have been easier. Integrations were a bit of a hassle, but thankfully, Twixor

Hardeep S.

Small-Business (50 or fewer emp.)

5.0/5

"An easier way to onboard new customers"

What do you dislike about Twixor?

Twixor doesn't directly integrated with our learning management system but that is not a roadblock in any way compared to the benefits we get.

6. Missing Features

Users wish for missing features in Twixor, seeking improved templates and intuitive user management enhancements.

See 9 mentions

See Related User Reviews

Anushree D.

Mid-Market (51-1000 emp.)

5.0/5

"Best Platform for Customer Engagement on WhatsApp"

What do you dislike about Twixor?

On the other hand, one aspect where I see room for improvement in Twixor is the number of content templates. A broader selection would greatly assist

Aafrin N.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlining Conference Communication with Twixor"

What do you dislike about Twixor?

While Twixor excels in multi-channel communication, we missed out to schedule automated pre- and post-conference messages... would have been great to

7. Difficult Setup

Users find the difficult setup of Twixor challenging, requiring significant time and resources for proper integration.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"An apt tool for better customer experience"

What do you dislike about Twixor?

While I don't have anything particular to dislike, the onboarding could have been easier. Integrations were a bit of a hassle, but thankfully, Twixor

Deep B.

Small-Business (50 or fewer emp.)

5.0/5

"A useful conversational AI tool to help us automate our QA checks"

What do you dislike about Twixor?

the integration process was slightly difficult, should be made easier. however, support team from twixor has been ready to help.

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Prachi S.

Lab Executive

Small-Business (50 or fewer emp.)

11/18/2025

"Empowers Real-Time Client Engagement via WhatsApp"

5/5

What do you like best about Twixor?

Twixor is a WhatsApp business solution provider that enables you to utilise native WhatsApp features and engage your clients right away. Utilise WhatsApp Business's power to create deep connections with your clients in real time.Software for Mobile Instant Messaging AIM occurs when an instant messaging window functions as an expanded user interface for your business application, complete with buttons, dynamic forms, and customisable workflows. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

In my point of view I don't think there is any disliking about Twixor because it provides on time support for issues and also build a good relationship with our customers. Review collected by and hosted on G2.com.

ILCHO I.

expert buyer

Airlines/Aviation

Enterprise (> 1000 emp.)

11/20/2025

"Effortless Workflow Simplification and Seamless Customer Communication"

5/5

What do you like best about Twixor?

I appreciate Twixor’s ability to simplify complex workflows and present them in a clear, intuitive way. The platform is user-friendly, reliable, and helps streamline communication with customers, which makes daily tasks much easier and more efficient. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Although Twixor is very useful, sometimes the interface can feel a bit slow or less intuitive when handling more complex tasks. Certain features could be more streamlined or customizable, which would improve the overall user experience. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Twixor helps automate and organize customer interactions, which reduces manual work and minimizes errors. It centralizes information, making it much easier to track conversations, follow workflows, and respond quickly and accurately. This improves efficiency, saves time, and allows me to focus more on delivering better customer support. Review collected by and hosted on G2.com.

Gayatri B.

Seller support associate

Enterprise (> 1000 emp.)

11/19/2025

Guest users or non-business users of the software, not included in G2 scores.

"Seamless Integration and Real-Time Insights with Twixor"

5/5

What do you like best about Twixor?

Twixor connects smoothly with CRM's, ERP's payment getway and internal sytem so companies don't need to rebuild their existing tech. Also real time dashboard helps companies measure conversion workflow performance and engagement metrics. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Although this platform is powerful, it takes fair amount of onboarding training before non-technical people can use it effectively. Few readymade whats app template and no built in CRM or payment configuration require developer involvement. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Many business have customer spread across multiple channels( whats app, web chat, voice calls) traditional process may force users to download apps, fill forms, switch screens or call support. Twixor help us enabling conversation and transaction within familiar messaging or chat channels rather than forcing new interface. Review collected by and hosted on G2.com.

Alexey N.

co-founder

Information Technology and Services

Small-Business (50 or fewer emp.)

8/12/2025

"Powerful tool for business automation needs"

5/5

What do you like best about Twixor?

Twixor makes our WhatsApp Business work much easier. Onboarding new clients is fast with flows for registration, verification and template approval. The wallet and usage-based billing let us control the costs very clear. Campaign builder is simple, we can launch and track WhatsApp campaigns in one place. Moving from WhatsApp to SMS or Telegram was easy and no extra training needed. It helps us scale without adding more manual work.

Compared to many other products, I still believe Twixor is one of the best solutions on the market for automating request handling. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

More ready-to-use WhatsApp templates will save time for new users. Native CRM and payment integrations would make setup faster. Some settings still need tech knowledge, so a simple mode could help business people use it better. Review collected by and hosted on G2.com.

Alex D.

Business Analyst

Consulting

Small-Business (50 or fewer emp.)

8/12/2025

"Great AI for Calls Automation"

5/5

What do you like best about Twixor?

We used Twixor for calls and automation with AI bots in our company. It helped us answer faster and not lose any customer request. Bots could do actions alone, so work finished without human wait. I liked also how easy was to switch from bot to live agent, all chat and call history was there. System was stable, even when we had many calls in same time. Vendor gave good support when we start. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

It would be good to have more ready call flow templates. Some CRM integrations took more time and need custom. AI training part could be more simple for people who not have technical skills. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

We could not hire big number of people for handling all incoming requests and communications. Also we worked with clients in many different time zones, so some messages come in night for us. Twixor helped us answer fast without need for big team. Bots could take first contact, give information and even finish some tasks alone. This way we keep service level same for all clients, no matter when they contact us Review collected by and hosted on G2.com.

Paulina P.

Global Payroll Implementation Specialist

Enterprise (> 1000 emp.)

11/19/2025

Guest users or non-business users of the software, not included in G2 scores.

"Effortless Automation and Omnichannel Reach, But Performance Can Lag"

3.5/5

What do you like best about Twixor?

Twixor stands out for its easy low-code builder, which makes creating automated chat journeys fast and simple. It also excels at combining conversational AI with real process automation, so customers can actually complete tasks in chat, not just get answers. Plus, its omnichannel support lets businesses reach users on WhatsApp, SMS, and more with a consistent experience. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

One downside is that Twixor can slow down during very high usage, which some users report affects performance. Review collected by and hosted on G2.com.

Dipika C.

Manager

Small-Business (50 or fewer emp.)

11/19/2025

Guest users or non-business users of the software, not included in G2 scores.

"Empowers Customer-Centric Solutions and Streamlines Automation"

4.5/5

What do you like best about Twixor?

I have observed that it helps me create customer - centric solutions with Chat BOT & also unify my business process automation.

They have an excellent customer support whenever needed and the tickets are resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

I am exploring and working on the automation part, just found 1 drawback as of now of the pre-built templates as it then lacks customization. Review collected by and hosted on G2.com.

Rushikesh K.

Student

Mid-Market (51-1000 emp.)

11/25/2025

Guest users or non-business users of the software, not included in G2 scores.

"Sleek UI and Intuitive Website Experience"

4.5/5

What do you like best about Twixor?

It's ui and website interface.I like the flow of website. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

No,I like this site.vey much.There are no reason to hate. Review collected by and hosted on G2.com.

Lakshay N.

AI Consultant

Mid-Market (51-1000 emp.)

11/19/2025

Guest users or non-business users of the software, not included in G2 scores.

"Effortless Workflow Automation with Powerful Low-Code Journeys"

4/5

What do you like best about Twixor?

The best is the ability to automate the complex and difficult workflows through low code journeys. It helps to avoid heavy engineering efforts which reduces manual work time and improve customer time. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Like sometimes the user interface can be a bit crowded and finding specific settings can take time Review collected by and hosted on G2.com.

Hem J.

Assistant Manager

Enterprise (> 1000 emp.)

11/25/2025

"Unified Omnichannel Messaging, But Room for Improvement"

3.5/5

What do you like best about Twixor?

Omnichannel Messaging: Twixor enables enterprises to interact with customers across multiple platforms (WhatsApp, SMS, web, social) in a unified way Review collected by and hosted on G2.com.

What do you dislike about Twixor?

For very large enterprises with millions of daily interactions, performance tuning and infrastructure scaling can require additional investment. Review collected by and hosted on G2.com.