What we like most about Twixor is how much we can manage from one place. We use it for customer journeys, campaign automation, WhatsApp messaging, and other digital channels.

The journey builder is flexible enough for us to create different flows based on customer actions, and we can connect those flows with our existing systems through APIs. The platform has also been stable even when campaign volumes increase, which is important for us.

The reporting is useful too. We can see delivery, engagement, and how customers are progressing through a journey without having to pull data from multiple tools. Review collected by and hosted on G2.com.

There are a lot of features, so the platform can feel a little overwhelming when you first start using it. Some of the more advanced journeys and integrations do take time to understand.

That said, the support team has been responsive whenever we needed help, and once the initial setup is done, day-to-day usage is fairly straightforward. Review collected by and hosted on G2.com.

What worked well for us is that customers no longer need to wait for an agent for every small request.

Twixor handles a lot of the first-level conversations on WhatsApp, including questions around payments, cards, corporate services and other common service requests. If the customer needs more help, the conversation is escalated to the right agent instead of getting stuck with the bot.

This has made WhatsApp much more useful as an actual support channel, not just a place for sending updates. Review collected by and hosted on G2.com.

The setup needs some planning in the beginning.

You have to think through intents, escalation points and how different queries should be routed. It took us a little time to get that right, although the Twixor team helped quite a bit during deployment.

After that, there hasn’t been much friction. Review collected by and hosted on G2.com.

What works well for us is the combination of automation and agent handover.

The bot can answer regular customer queries on WhatsApp, but when something needs a person, Twixor can assign the conversation to the right agent instead of sending everything into the same queue.

That is especially useful for different service areas like cards, digital payments and corporate banking. Review collected by and hosted on G2.com.

There is definitely some learning during deployment because the bot logic and assignment rules need to be planned properly.

After the initial setup, we have not had many issues. Their team was also involved in building the bot journeys with us, so we were not left to figure everything out alone. Review collected by and hosted on G2.com.

Twixor helps us automate repetitive customer queries on WhatsApp and reduce pressure on our call center. The bot handles common queries around corporate services, digital payments, card services and more. We also use live-agent handover and intelligent agent assignment, so more complex queries can be routed to the right person without making the customer start over. Review collected by and hosted on G2.com.

There is some learning involved during the initial deployment, especially when setting up bot flows and routing. Once configured, though, it is quite easy to use. The Twixor team also helped us build the bot journeys, so implementation was smooth. Review collected by and hosted on G2.com.

Twixor gives us one place to manage our WhatsApp marketing and customer journeys.

We can run a campaign, see how customers respond, and automatically take them through the next steps instead of manually following up with everyone. It saves our team time and helps us get much more out of WhatsApp than just using it as another notification channel. Review collected by and hosted on G2.com.

There is a bit of a learning curve when you start building more complicated journeys.

Once you understand how the flows work, it gets much easier. Their onboarding team was also helpful whenever we needed support with the more complex setups. Review collected by and hosted on G2.com.

We use Twixor for multichannel marketing across different customer touchpoints, which helps us stay visible without relying on just one channel.

The biggest advantage is having everything in one platform. We can run campaigns across channels, build follow-up journeys, and keep the messaging connected instead of managing each channel separately.

One feature we really liked is the rich cards. They help make the messages more visual and interactive, which is useful when you are trying to catch attention. Rich cards were also something we did not find in many of the other platforms we evaluated. Review collected by and hosted on G2.com.

There is a learning curve in the beginning because the platform has a lot of capabilities.

That has been improving with the newer agentic AI interface, which makes some of the setup easier using natural language. Their onboarding team has also been very hands-on, so getting through the initial setup was not too difficult. Review collected by and hosted on G2.com.

We use Twixor mainly for WhatsApp and RCS, and what works well for us is how everything connects.

We can launch a campaign, see how customers respond, and then move them into different journeys based on that response. We use it for marketing messages, invoices, interactive messaging and automated follow-ups.

WhatsApp has consistently given us better engagement than email, so it has become an important channel for us. We also use RCS as a fallback when needed.

For more complex bot journeys, the Twixor team has been very hands-on. They have actually helped us design and build the full flow instead of just pointing us to documentation. Review collected by and hosted on G2.com.

Nothing major to call out so far.

Whenever we have had a more complicated requirement, their team has been available to help us get it working. Review collected by and hosted on G2.com.

We mainly use Twixor for WhatsApp marketing and omnichannel messaging, and the biggest plus for us has been reliability.

We can run large campaigns, build custom bots and flows, connect them with our backend systems, and automate follow-up journeys based on how customers respond.

The platform also scales well. Even when campaign volumes increase, we do not have to keep changing the setup or worry too much about performance. Having WhatsApp, RCS, SMS and other channels in one place also makes things easier for our team. Review collected by and hosted on G2.com.

The older UI was a little clunky and took some time to get used to, especially when working with multiple journeys and campaign configurations.

They have improved this quite a bit with the new AI-native interface. It feels cleaner now, and some tasks are easier to manage through prompts.

There is still a learning curve for more advanced bots and integrations, but overall the experience is much better than before. Review collected by and hosted on G2.com.

What I love most about Twixor is that its drag-and-drop UI lets us build smart customer service bots without needing a team of developers, saving tons of time each week. The AI is sharp enough to understand natural language and maintain context, effortlessly connecting channels like WhatsApp, SMS, and web chat into one dashboard while handling real tasks like payments or bookings right in the chat. Performance is fast and quick, and if the automation hits a wall, it smoothly hands off to a live agent without dropping the conversation. Backed by an incredibly supportive onboarding team, the platform delivers a massive ROI almost immediately by automating repetitive FAQs and letting you scale your support 24/7 without bloating your headcount. Review collected by and hosted on G2.com.

"The main downside with Twixor is the steep learning curve for advanced workflows. While basic setup is easy, complex AI features and backend API connections require heavy developer help, which slows down onboarding. The system can also get noticeably laggy during high-volume traffic spikes, frustrating customers with slow response times. It’d be way better if they provided more pre-built templates, clearer video guides, and optimized server speeds to handle busy hours smoothly." Review collected by and hosted on G2.com.

What I like most about Twixor is how easy it is to build and manage conversational workflows without requiring heavy development effort. We’ve been using it in production for a long time to automate customer interactions on WhatsApp and other messaging channels, and the platform’s visual flow builder makes it straightforward to design, test, and update bots quickly. I also appreciate the platform’s stability and the analytics dashboard, which helps us track user behavior and fine-tune conversation performance. Overall, it saves us a lot of time and helps improve customer engagement. Review collected by and hosted on G2.com.

One thing I dislike about Twixor is that some of the more advanced customization options require deeper technical knowledge, especially when you’re integrating with complex backend systems. Although the platform is user-friendly for setting up basic flows, troubleshooting those integrations can sometimes be time-consuming. I also feel the documentation could be more detailed in certain areas, which would make it easier for new team members to get up to speed and onboard faster. Review collected by and hosted on G2.com.