I use Chatling to help businesses create AI-powered chat experiences that can answer FAQs, provide quick info, and improve support availability. I've enjoyed using their chat builder and human support features, especially as they've really improved those areas. Chatling helps reduce the need for my clients to manually answer the same questions repeatedly, providing accurate, consistent, and quick answers, saving time, and aligning AI responses with the brand's tone. It's really easy to train the AI agents due to constant improvements, and you get great value for their price point. I enjoy the ease of their chat flow builder, making it very easy to build a flow, and since everything is in one place, it's easier to implement AI answers directly, with less setup work and fewer moving parts compared to integrating an AI agent with a third-party platform.

I find Chatling's builder app to be very robust with a lot of options and flexibility, which makes it really useful for me as an average user. I appreciate the knowledge base because it allows me to upload entire books so that the AI can mimic characters, like those from my book, enabling people to interact with them on a website. Additionally, it's very valuable to incorporate standard operating procedures and work-related details from my 23-year career into the knowledge base. This way, my personality and knowledge continue even though I've retired, and people can still feel a sense of connection with me. The setup of Chatling was visually straightforward, which I enjoyed, and the support team helped resolve my technical challenges quickly, making the initial setup pretty easy overall.

I love the ease of use of Chatling, it's very intuitive. The initial installation went very well. I also appreciate the artificial intelligence, which is one of the reasons why I decided to switch from Zendesk Zopim to Chatling.