Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads.
Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly.
What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration.
Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process.
Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.
Average Rating: 4.1/5.0
Total Reviews: 818
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How Do G2 Users Rate Aloware?
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Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
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Omnichannel: 8.1/10 (Category avg: 8.6/10)
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API / Integrations: 8.4/10 (Category avg: 8.6/10)
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Progressive Dialing: 8.5/10 (Category avg: 8.7/10)
Who Is the Company Behind Aloware?
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Seller: Aloware
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Company Website:
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Year Founded: 2017
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HQ Location: Los Angeles, California
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Twitter: @alowaretalk
392 Twitter followers
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LinkedIn® Page: www.linkedin.com
94 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: Account Executive, National Account Executive
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Top Industries: Computer Software, Marketing and Advertising
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Company Size: 51% Small, 48% Medium
What Do G2 Reviewers Say About Aloware?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Aloware, seamlessly integrating with CRM platforms and simplifying communication tools.
- Users find Aloware's helpful customer support exceptional, making it easy to resolve issues and enhance productivity.
- Users appreciate Aloware for its user-friendly interface, making it easy to navigate and integrate with CRMs.
- Users value the seamless integration of Aloware with CRM platforms, enhancing their workflow through automation.
- Users value the time-saving features of Aloware, enhancing lead outreach and CRM connections efficiently.
Cons
- Users experience call quality issues with Aloware, facing lags and freezes during outbound calls, which is frustrating.
- Users report slow performance with Aloware, affecting app responsiveness and interrupting calls and broadcasts.
- Users experience slow loading times with Aloware, making it frustrating to open the app and manage calls.
- Users often experience software glitches with Aloware, leading to frustrating delays and message delivery issues.
- Users often face software bugs with Aloware, leading to frustrating technical glitches and slow responses.
What Are G2 Users Discussing About Aloware?
