Acqueon

73 reviews

Acqueon Campaign Manager is an advanced omnichannel campaign management solution designed to enhance revenue outcomes in sales, collections, and customer service operations. By integrating seamlessly with existing contact center infrastructures, it enables businesses to engage customers proactively through intelligent, multi-channel campaigns, workflow automation, and predictive analytics. The platform leverages AI-powered revenue intelligence to increase Right Party Contact rates and boost agent productivity, ensuring compliance with various regulations. Key Features and Functionality: - Omnichannel Campaigns: Engage customers via their preferred channels—voice, SMS, email, or messaging—at optimal times to maximize contact rates. - Dialing Options: Supports Preview, Progressive, Predictive, and Agentless dialing modes, offering flexibility in campaign execution. - Integrated Compliance Management: Ensures adherence to regulations such as TCPA, DNC, FDCPA, GDPR, and CCPA through built-in compliance checks and controls. - Intelligent Workflow Automation: Utilizes AI and predictive algorithms to optimize campaign execution, enhancing Right Party Contact rates and revenue outcomes. - Data Integration: Connects to various data sources via native CRM/EHR integrations and APIs, consolidating data into a robust engine that supports advanced campaign management and predictive modeling. Primary Value and Solutions Provided: Acqueon Campaign Manager addresses the challenges B2C enterprises face in effectively engaging consumers to drive revenue generation and recovery. By offering a comprehensive suite of tools for intelligent, compliant, and personalized customer engagement, it empowers businesses to: - Increase Revenue Generation: Enhance sales and collections outcomes through targeted, data-driven campaigns. - Ensure Regulatory Compliance: Mitigate risks associated with outbound communications by adhering to relevant laws and regulations. - Optimize Agent Productivity: Streamline workflows and provide agents with the tools needed to engage customers effectively, reducing idle time and improving performance. - Enhance Customer Experience: Deliver personalized and timely communications across multiple channels, fostering stronger customer relationships and loyalty. By integrating Acqueon Campaign Manager, organizations can transform their proactive consumer engagement strategies, leading to significant improvements in revenue outcomes and customer satisfaction.

Acqueon Technologies, Inc..

0 reviews

Acqueon Technologies, Inc. offers a comprehensive Revenue Execution Platform designed to optimize outbound operations for sales, service, and collections. This unified platform supports all phases of the revenue continuum, from initial sales to customer retention, proactive service, and collections. By leveraging AI and analytics, Acqueon enhances agent productivity, increases right-party contacts, and ensures compliance, enabling businesses to maximize their revenue generation and recovery efforts. Key Features and Functionality: - Omnichannel Campaigns: Orchestrates outreach across voice and digital channels, allowing businesses to connect with customers through their preferred communication methods. - AI and Analytics: Utilizes artificial intelligence to maximize right-party contacts and optimize agent performance, leading to improved engagement rates. - Compliance Management: Ensures adherence to industry regulations such as TCPA, DNC, FDCPA, GDPR, and CCPA, reducing the risk of regulatory violations. - Unified Data Model: Integrates data from CRMs, EHRs, databases, and contact centers to build comprehensive customer profiles, enhancing personalized engagement strategies. - Role-Based Workspaces: Provides tailored interfaces for sellers, collectors, and healthcare professionals, enabling them to efficiently manage customer interactions. Primary Value and Solutions: Acqueon's platform addresses the challenges B2C enterprises face in effectively engaging consumers to drive revenue generation and recovery. By offering intelligent omnichannel campaigns, workflow automation, and predictive analytics, Acqueon empowers businesses to: - Enhance Agent Productivity: Equips agents with tools and insights to make the most of their time connecting with customers, leading to increased efficiency. - Improve Customer Engagement: Delivers personalized and timely interactions across multiple channels, fostering stronger customer relationships and higher engagement rates. - Ensure Regulatory Compliance: Provides built-in compliance features that monitor communications in real-time, mitigating the risk of regulatory violations. - Optimize Revenue Outcomes: Supports proactive revenue generation, collections, and customer service initiatives, resulting in consistent improvements in revenue generation and recovery. By integrating seamlessly with existing contact center software and systems of record, Acqueon's Revenue Execution Platform enables businesses to transform their contact centers into revenue-generating customer engagement hubs.