Brightcall.ai Reviews & Product Details

The concept of AI-driven calling automation is appealing, and the initial sales conversations painted an exciting picture of a hands-off solution. Review collected by and hosted on G2.com.

The pilot experience was disappointing and fell short of expectations. Several key issues emerged:

Undisclosed manual confirmation step: This undermines the “hands-off automation” that was promised, leading to missed inbound prospects.

Data quality gaps: Around 10% of calls showed no results, and many “voicemail” tags required manual follow-up.

Scheduling rigidity: The system only offered specific slots, preventing real-time availability for inbound clients.

Mismatch with sales representation: The pilot did not reflect the capabilities shown during the sales process.

Despite raising these concerns, Brightcall denied a refund—even though we did not use a single one of the 6,000 paid credits, only the promotional ones. Their position is that the pilot is “non-refundable,” but this ignores the fact that the product delivered was materially different from what was pitched. Since then, they have gone silent on my follow-up request.

For a company positioning itself as a long-term partner, this approach feels short-sighted and dismissive of customer trust. Review collected by and hosted on G2.com.

Speed-to-lead feature, AI voice assistants, automated follow-ups, ease of use, strong customer support, and easy integration Review collected by and hosted on G2.com.

Nothing major so far, which I don't like Review collected by and hosted on G2.com.

It's a dialer - it does what it's supposed to depending on your needs. Review collected by and hosted on G2.com.

Support is non-existent. We are not a high paying client, but we've had an open ticket for over a month now and have to regularly follow up for updates / insights. It's been weeks since we've heard from the team or our sales guy and ultimately cancelled after a three month trial. I would avoid signing up for longer term deals so see if this is the right company to partner with.

We were hoping to test with one or two reps and roll out across the team, but in addition to the poor customer service, the tool lacks much of the functionality other dialers have. Plus, the platform self serve capabilities are not intuitive. Review collected by and hosted on G2.com.

"Implementing Brightcall.ai has been a transformative experience for our sales operations. The AI Agent's ability to handle hundreds of calls simultaneously ensures that no customer is left waiting, providing a seamless and efficient communication channel. The integration with our CRM was straightforward, allowing our team to monitor interactions and outcomes effortlessly. The customizable call cadences have optimized our follow-up process, leading to a significant increase in client engagement. Brightcall.ai has truly elevated our customer service standards." Review collected by and hosted on G2.com.

"BrightCall has completely transformed the way we handle customer calls! The AI-powered system is incredibly fast, efficient, and reliable. The ability to connect with leads within seconds has given our business a competitive edge, and the seamless integration with our CRM makes managing interactions effortless. The team behind BrightCall is also fantastic—always supportive and constantly innovating. If you're looking for a game-changer in customer engagement, BrightCall is the way to go!" Review collected by and hosted on G2.com.

This application is user friendly in implementing & Administrating.

The view has been better than the old view.

Other than that the application is good. Review collected by and hosted on G2.com.

I feel the reporting could have been a bit better in terms on graphical representation & specifc agents reports. Review collected by and hosted on G2.com.

We’ve been using Bright Call for a while now, and it’s been such a reliable telephony system for our business. The call quality is great—clear and consistent—and we rarely experience any downtime, which is a big plus.

The features, like call recording and analytics, have really helped us track and improve our customer interactions. The system itself is easy to use, so it didn’t take long for the team to get the hang of it.

What really stands out, though, is their customer support. They’re always quick to respond and super helpful whenever we need them. Review collected by and hosted on G2.com.

Overall, Bright Call has been a fantastic addition to our operations, and we’re really happy with it! Review collected by and hosted on G2.com.

I like the fact that system automatically make a callback to my leads, performs follow up, qualifies and gets them into my CRM. Apart from that Support and Onboarding was just great. Review collected by and hosted on G2.com.

Extensive amount of features and not very clear descriptions. Needs some work on the UI and UX. Review collected by and hosted on G2.com.

Bright Call AI stands out for its ability to manage customer interactions with natural, human-like conversations. Designed for seamless engagement, it delivers fast, precise responses that elevate the overall customer experience, ensuring satisfaction with every interaction. Review collected by and hosted on G2.com.

At times, the response speed can be slightly slower than expected, and it may occasionally interrupt the client during conversation. Review collected by and hosted on G2.com.

We have been trying to automate our sales calls since few years now.

Upon our months of relentless searching, we were introduced to Brighcall.ai

We would recommend Brightcall.ai to all companies who want to streamline the sales leads on priority and fulfill customer requirements without delay.

Also the ongoing support from the executive team has been exceptional so far..

Kudos to all team and keep going Review collected by and hosted on G2.com.

Currently the ongoing developments and new features in this software are trained or briefed manually by the executive.

However, we would recommend to automate the ongoing software development training. Review collected by and hosted on G2.com.

I really like the Brightcall.ai platform, especially its native integration with HubSpot. The integration simplifies processes and provides a smoother experience, making call and data management much more efficient. The ease of use and automation make everything more practical and help optimize team time. Without a doubt, Brightcall.ai has become an essential tool for improving our customer service performance. Review collected by and hosted on G2.com.

Although I appreciate the native integration of Brightcall.ai with HubSpot, I believe it could be more comprehensive. Currently, the integration allows call activities, lead information, and other interactions to be logged directly into the HubSpot CRM, making automation and lead tracking easier. However, a more complete integration could include additional features such as real-time bidirectional data synchronization, enhanced support for custom workflows, and more flexibility in customizing fields and parameters. These improvements could further optimize sales and customer service processes, providing a more integrated and efficient experience Review collected by and hosted on G2.com.