# Brightcall.ai Reviews **Vendor:** Brightcall.ai **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.6/5.0 **Total Reviews:** 32 ## About Brightcall.ai As a Swedish communication company, we recognise the importance of phone communication for businesses and strive to deliver the most reliable cloud-based contact center experience for our customers. Our advanced technology includes various communication services for organisations that are constantly looking for growing their business. As a global software-as-a-service (SaaS) company headquartered in Stockholm, Sweden, we at Brightcall.ai have a proven track record of success in Scandinavia, UAE, KSA and USA. ## Brightcall.ai Pros & Cons **What users like:** - Users praise the **strong customer support** of Brightcall.ai, noting its positive impact on their experience and integration process. (8 reviews) - Users value the **seamless CRM integration** of Brightcall.ai, enhancing lead management and communication efficiency. (5 reviews) - Users highlight the **efficiency** of Brightcall.ai, transforming sales operations with seamless communication and reliable support. (5 reviews) - Users appreciate the **ease of use** of Brightcall.ai, highlighting its intuitive setup and efficient call management features. (4 reviews) - Users value the **easy integration** of Brightcall.ai with their CRM and social media, enhancing their sales operations seamlessly. (4 reviews) - Users value the **time-saving capabilities** of Brightcall.ai, enabling quick customer engagement in under a minute. (3 reviews) - Customer Acquisition (2 reviews) - Seamless Experience (2 reviews) - Automation (1 reviews) - Call Recording (1 reviews) **What users dislike:** - Users experience **system delays** that disrupt conversations and cause occasional website crashes during multiple calls. (2 reviews) - Users experience **call issues** with Brightcall.ai, especially when generating multiple calls simultaneously, leading to crashes and unresponsiveness. (1 reviews) - Users face **dialer limitations** with calls showing as international numbers, risking being flagged as scammers by leads. (1 reviews) - Users find **difficult learning** due to unexpected manual steps and rigid scheduling, complicating the overall experience with Brightcall.ai. (1 reviews) - Users find **difficult navigation** due to undisclosed steps and a rigid scheduling system, complicating the overall experience. (1 reviews) - Users report **inaccuracy** in Brightcall.ai's promises, facing issues with automation, data quality, and scheduling rigidity. (1 reviews) - Inaccurate Data (1 reviews) - Incorrect Information (1 reviews) - Linking Issues (1 reviews) - Missing Features (1 reviews) ## Brightcall.ai Reviews ### 1. Effective Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Hera Jan Rej M. | Admin cum Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Brightcall.ai?** I really like Brightcall.ai's Multi-Line Dialer, which allows us to efficiently manage calls both locally and internationally, whether it's a single call or in bulk. Additionally, I appreciate the Speed to Lead feature that lets us place a widget on our landing pages, enabling leads to contact us within 55 seconds. This makes everything centralized and trackable. Furthermore, the initial setup was easy and hassle-free, and the system's excellent calling features, along with the '55-second rule,' make it stand out. **What do you dislike about Brightcall.ai?** As of now, the downside for us is that if we are using the Multi-Line Dialer, it doesn't appear as a local number, but as an international one that sometimes it flagged us as a scammer by most owner leads we are calling. Aside from the excellent calling features and the '55-second rule,' it would be even more valuable if Brightcall.ai could add integrated video meeting capabilities (like Zoom/Meet within the platform). **What problems is Brightcall.ai solving and how is that benefiting you?** Brightcall.ai is essential for our real estate lead management, allowing us to handle high call volumes, efficiently distribute leads, and track performance. The Multi-Line Dialer and Speed to Lead features enable quick, local and international interactions, ensuring timely follow-ups with a 55-second response window. ### 2. Disappointing Pilot Experience – Misaligned Expectations and Poor Refund Handling **Rating:** 0.0/5.0 stars **Reviewed by:** Amresh S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Brightcall.ai?** The concept of AI-driven calling automation is appealing, and the initial sales conversations painted an exciting picture of a hands-off solution. **What do you dislike about Brightcall.ai?** The pilot experience was disappointing and fell short of expectations. Several key issues emerged: Undisclosed manual confirmation step: This undermines the “hands-off automation” that was promised, leading to missed inbound prospects. Data quality gaps: Around 10% of calls showed no results, and many “voicemail” tags required manual follow-up. Scheduling rigidity: The system only offered specific slots, preventing real-time availability for inbound clients. Mismatch with sales representation: The pilot did not reflect the capabilities shown during the sales process. Despite raising these concerns, Brightcall denied a refund—even though we did not use a single one of the 6,000 paid credits, only the promotional ones. Their position is that the pilot is “non-refundable,” but this ignores the fact that the product delivered was materially different from what was pitched. Since then, they have gone silent on my follow-up request. For a company positioning itself as a long-term partner, this approach feels short-sighted and dismissive of customer trust. **What problems is Brightcall.ai solving and how is that benefiting you?** We wanted Brightcall AI agent to reach out to inbound inquiries to set appointment with our sales team. ### 3. A Game Changer for Sales Speed and Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Prejin N. | Business development executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Brightcall.ai?** Speed-to-lead feature, AI voice assistants, automated follow-ups, ease of use, strong customer support, and easy integration **What do you dislike about Brightcall.ai?** Nothing major so far, which I don't like **What problems is Brightcall.ai solving and how is that benefiting you?** Solves slow lead response and missed opportunities. AI automatically talks to leads, answers questions, schedules follow-ups, saves time, ensures no lead is missed, and provides insights to improve engagement ### 4. Pretty Horrible Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Brightcall.ai?** It's a dialer - it does what it's supposed to depending on your needs. **What do you dislike about Brightcall.ai?** Support is non-existent. We are not a high paying client, but we've had an open ticket for over a month now and have to regularly follow up for updates / insights. It's been weeks since we've heard from the team or our sales guy and ultimately cancelled after a three month trial. I would avoid signing up for longer term deals so see if this is the right company to partner with. We were hoping to test with one or two reps and roll out across the team, but in addition to the poor customer service, the tool lacks much of the functionality other dialers have. Plus, the platform self serve capabilities are not intuitive. **What problems is Brightcall.ai solving and how is that benefiting you?** Dialer - helping reps make calls from hubspot using numbers that are not identified as spam in phone screens ### 5. VERY GOOD APP **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa S. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Brightcall.ai?** "Implementing Brightcall.ai has been a transformative experience for our sales operations. The AI Agent's ability to handle hundreds of calls simultaneously ensures that no customer is left waiting, providing a seamless and efficient communication channel. The integration with our CRM was straightforward, allowing our team to monitor interactions and outcomes effortlessly. The customizable call cadences have optimized our follow-up process, leading to a significant increase in client engagement. Brightcall.ai has truly elevated our customer service standards." **What do you dislike about Brightcall.ai?** "BrightCall has completely transformed the way we handle customer calls! The AI-powered system is incredibly fast, efficient, and reliable. The ability to connect with leads within seconds has given our business a competitive edge, and the seamless integration with our CRM makes managing interactions effortless. The team behind BrightCall is also fantastic—always supportive and constantly innovating. If you're looking for a game-changer in customer engagement, BrightCall is the way to go!" **What problems is Brightcall.ai solving and how is that benefiting you?** no problems ### 6. User Friendly For Implementation & Administration **Rating:** 4.0/5.0 stars **Reviewed by:** Tabrez A. | Sr. Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Brightcall.ai?** This application is user friendly in implementing & Administrating. The view has been better than the old view. Other than that the application is good. **What do you dislike about Brightcall.ai?** I feel the reporting could have been a bit better in terms on graphical representation & specifc agents reports. **What problems is Brightcall.ai solving and how is that benefiting you?** We have integrated it with out website & that help our clients to schedule a call as per their need & convinence. This make sure the call is triggered as per client convience & there is one of our agent present to be sure to answer the call. The statistics help management to understand the agent performance & also the recordings associated to the records with our CRM help us to monitor the quality of our services. ### 7. . **Rating:** 5.0/5.0 stars **Reviewed by:** Seif A. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Brightcall.ai?** We’ve been using Bright Call for a while now, and it’s been such a reliable telephony system for our business. The call quality is great—clear and consistent—and we rarely experience any downtime, which is a big plus. The features, like call recording and analytics, have really helped us track and improve our customer interactions. The system itself is easy to use, so it didn’t take long for the team to get the hang of it. What really stands out, though, is their customer support. They’re always quick to respond and super helpful whenever we need them. **What do you dislike about Brightcall.ai?** Overall, Bright Call has been a fantastic addition to our operations, and we’re really happy with it! **What problems is Brightcall.ai solving and how is that benefiting you?** No problems ### 8. Automatically qualifies the leads into my CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Samer S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Brightcall.ai?** I like the fact that system automatically make a callback to my leads, performs follow up, qualifies and gets them into my CRM. Apart from that Support and Onboarding was just great. **What do you dislike about Brightcall.ai?** Extensive amount of features and not very clear descriptions. Needs some work on the UI and UX. **What problems is Brightcall.ai solving and how is that benefiting you?** It makes the follow up according to my instructions with no delay. I like the fact that system follows the rules, instructions, cadences that I configured with Max and Fathima. ### 9. Exceptional Experience – Beyond Five Stars **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Information Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Brightcall.ai?** Bright Call AI stands out for its ability to manage customer interactions with natural, human-like conversations. Designed for seamless engagement, it delivers fast, precise responses that elevate the overall customer experience, ensuring satisfaction with every interaction. **What do you dislike about Brightcall.ai?** At times, the response speed can be slightly slower than expected, and it may occasionally interrupt the client during conversation. **What problems is Brightcall.ai solving and how is that benefiting you?** the advantage of Bright Call AI is that we no longer need to worry about daily call volumes. By automating the process, we can set specific times and intervals in the settings, and the system handles the calls automatically, ensuring everything runs smoothly ### 10. Amazing software to manage the leads **Rating:** 5.0/5.0 stars **Reviewed by:** Nadeem A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Brightcall.ai?** We have been trying to automate our sales calls since few years now. Upon our months of relentless searching, we were introduced to Brighcall.ai We would recommend Brightcall.ai to all companies who want to streamline the sales leads on priority and fulfill customer requirements without delay. Also the ongoing support from the executive team has been exceptional so far.. Kudos to all team and keep going **What do you dislike about Brightcall.ai?** Currently the ongoing developments and new features in this software are trained or briefed manually by the executive. However, we would recommend to automate the ongoing software development training. **What problems is Brightcall.ai solving and how is that benefiting you?** It helped us to automate the sales call ### 11. Good Support team!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Msc Gustavo G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Brightcall.ai?** I really like the Brightcall.ai platform, especially its native integration with HubSpot. The integration simplifies processes and provides a smoother experience, making call and data management much more efficient. The ease of use and automation make everything more practical and help optimize team time. Without a doubt, Brightcall.ai has become an essential tool for improving our customer service performance. **What do you dislike about Brightcall.ai?** Although I appreciate the native integration of Brightcall.ai with HubSpot, I believe it could be more comprehensive. Currently, the integration allows call activities, lead information, and other interactions to be logged directly into the HubSpot CRM, making automation and lead tracking easier. However, a more complete integration could include additional features such as real-time bidirectional data synchronization, enhanced support for custom workflows, and more flexibility in customizing fields and parameters. These improvements could further optimize sales and customer service processes, providing a more integrated and efficient experience **What problems is Brightcall.ai solving and how is that benefiting you?** Brightcall.ai solves the problem of inefficient communication and lead management by integrating with HubSpot. It automatically logs call activities, including recorded calls, directly into the CRM. This integration streamlines the process of managing leads and follow-ups, improving team efficiency. ### 12. Great Software & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Yng y. | Senior Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Brightcall.ai?** We like how the Brightcall works and compatible with our CRM. It helps us to get in touch with our customer in less than a minute. We always use this software with all of our campaigns. It is also easy to integrate with our social media apps and CRMs. **What do you dislike about Brightcall.ai?** So far we dont have this in a while, cause when we experience an issue, they are responsive. **What problems is Brightcall.ai solving and how is that benefiting you?** It helps us to contact the client/customer when they submit an inquiry in less than a minute. ### 13. Good documentation and support **Rating:** 4.5/5.0 stars **Reviewed by:** Rusty L. | Full Stack Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Brightcall.ai?** It has well-structured documentation, a responsive support team, and is highly suitable for tech-savvy users like myself. **What do you dislike about Brightcall.ai?** At this time, I have no concerns or dislikes regarding Brightcall people **What problems is Brightcall.ai solving and how is that benefiting you?** Brightcall enhances our efficiency by enabling agents to respond quickly and manage leads effectively, thanks to its AI-powered automation and speed. ### 14. Smart Zone experience with Brightcall **Rating:** 4.5/5.0 stars **Reviewed by:** Pratiti V. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Brightcall.ai?** Brightcall has been very effective for our business. The 55 second call back has always impressed clients and the connectivity is as good as making a direct call. The dashboard is user friendly and Fathima is a a great support to answering all our technical queries. We use the tool every day for our business and its one of our more efficient marketing modes. **What do you dislike about Brightcall.ai?** There is nothing to be highlighted here. **What problems is Brightcall.ai solving and how is that benefiting you?** The time to connect with a client through other means takes longer, and this software resolves that query for us. Call recording helps us to track and monitor client inquiries as well as quality assurance internally. ### 15. Fast response times **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Brightcall.ai?** I like that our clients are able to be called back in less than one minute, and this is very impressive from a client service perspective. **What do you dislike about Brightcall.ai?** I don't have any dislikes about it. It works well. **What problems is Brightcall.ai solving and how is that benefiting you?** We like to call back clients as soon as possible for good customer service, and Brightcall enables us to do this. ### 16. Fatima and Mudassir from Brightcall are really helpful. They guide & set everything on time. **Rating:** 5.0/5.0 stars **Reviewed by:** Aman Asim K. | Social Media Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Brightcall.ai?** Leads call automation, integration in almost every platform & ease of use. **What do you dislike about Brightcall.ai?** Not really any downsides. Im just filling this in to get through the requirement. **What problems is Brightcall.ai solving and how is that benefiting you?** Not having to manually assign leads as they can be automatically sent and assigned to concerned party ASAP through convolo automation ### 17. great system and support **Rating:** 5.0/5.0 stars **Reviewed by:** brian o. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Brightcall.ai?** its really a good tool, and the fact that am able to followup on my leads. **What do you dislike about Brightcall.ai?** not dislike, but few updates needs to be done, i shared already **What problems is Brightcall.ai solving and how is that benefiting you?** missing out on leads and opportunity when its still a hot lead, this increase my chances of closing a deal ### 18. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammed Shoukhin P. | Educational Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Brightcall.ai?** Lead follow up within 55 seconds. No leads being missed **What do you dislike about Brightcall.ai?** Sometimes there are few glitches. still the support team is excellent to resolve it **What problems is Brightcall.ai solving and how is that benefiting you?** None of leads missed without getting a call ### 19. Best product and best support team **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay K. | Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Brightcall.ai?** Their support team,they reply to mails pretty fast and solve the problem without any delay. **What do you dislike about Brightcall.ai?** Sometimes the website crashes,if i generate more that 2 calls at same time the website stops responding for a few seconds. **What problems is Brightcall.ai solving and how is that benefiting you?** saves alot of time and gives better result in sales calls. ### 20. Good Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nay Thurein K. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Brightcall.ai?** Dialer app is fast and great to use. Amazing **What do you dislike about Brightcall.ai?** Unable to create agent accounts by myself. **What problems is Brightcall.ai solving and how is that benefiting you?** Able to reach out to target with the dialer ### 21. Real Quick Calls in real human voice, wow must try for calling **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan L. | Assistant Vice President, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Brightcall.ai?** Convolo is helping us to do real-time calling in real human voice, The AI agent is amazing, the features are easy to use whether you are using it for marketing purposes or sales purposes. Implementation hardly takes 30 minutes, we are almost using this daily for all our lead generation activities. **What do you dislike about Brightcall.ai?** The dashboard can be more user-friendly and pricing as want to focus more on Indian numbers instead of international numbers so that the inbound/outbound call. The pricing and customer support can be improved more. **What problems is Brightcall.ai solving and how is that benefiting you?** It is solving our core problem of real-time calling to our leads, it quickly calls and uses less manpower and bandwidth, Every call is important for us, it helps to increase the agent productivity and increasing companies conversion rate of leads which leads to higher revenue. The lead distribution login is also great and helps to call on non-working days like Sunday as well. ### 22. It is easy to understand and use, team is very supportive in guiding how to use the application **Rating:** 4.5/5.0 stars **Reviewed by:** Mansi G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Brightcall.ai?** Details are clear and relevant to our industry **What do you dislike about Brightcall.ai?** Could not find any so far, team is effective in resolving if any issue exist **What problems is Brightcall.ai solving and how is that benefiting you?** Helping us get Data very easily without any hassel ### 23. We convert more leads into sales faster **Rating:** 5.0/5.0 stars **Reviewed by:** Joakim T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Brightcall.ai?** I am thrilled to share our remarkable experience with Convolo.ai. Implementing their state-of-the-art communication tools has transformed how we engage with our guests, leading to a substantial increase in bookings and revenue. Convolo.ai's commitment to immediate response times aligns perfectly with our ethos of genuine hospitality and guest obsession. Their Inbound tool, which ensures every new lead is called within one minute, has been a game-changer. It demonstrates to our potential guests that we value their time and interest, creating a lasting first impression that resonates with our brand promise. Furthermore, Convolo.ai's Outbound features have amplified our reach, allowing us to connect with more prospects effectively. This has not only increased our efficiency but also enhanced our team's ability to deliver personalized service, a cornerstone of the Guestly Homes experience. The results speak for themselves. Since integrating Convolo.ai, we've seen thousands of dollars in new bookings, directly attributable to the leads generated on our homepage. It's not just about numbers; it's about building relationships and providing a homely experience to each guest. Convolo.ai has enabled us to do this more effectively than ever. I wholeheartedly recommend Convolo.ai to any business looking to elevate their sales and customer engagement strategies. They've been instrumental in helping us achieve our mission of bringing genuine hospitality to those seeking a home away from home." - Joakim Thörn, Co-Founder and CEO, Guestly Homes **What do you dislike about Brightcall.ai?** There is no downside with Convolo that we have experienced. **What problems is Brightcall.ai solving and how is that benefiting you?** The time to follow up with online leads ### 24. Very helpful staff - Great & easy to use system! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Brightcall.ai?** We wanted to start a new system for remote employees handling our companys outreach (we do business brokering and advisory services) and we wanted to use something that could sync with Hubspots CRM. We are so glad we found Convolo! Their specialist Marcos handled the onboarding for our whole team, and was very accessible, knowledgeable, and flexible for scheduling. Implementation and startup were painless, they were also able to accomodate all of our requests in a timely manner, some of which were hefty and broad in nature. I would absolutely recommend this dialer to any business looking for an affordable and user friendly dialer for their outreach! **What do you dislike about Brightcall.ai?** I don't have any complaints honestly, any startup hiccups we had were handled quickly and efficiently. **What problems is Brightcall.ai solving and how is that benefiting you?** An easy to use dialer for our outreach that was easy to understand and implement for outsourced employees with minimal instruction ### 25. Removes routine-based actions and makes our team efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Brightcall.ai?** Our team have been using Convolo Dialer for quite some time now, and what I like best about it is its simplicity and efficiency. It seamlessly integrates with our HubSpot, allowing us to call over 300 contacts per user per day. The automated import feature from HubSpot is a game-changer and streamlines my workflow significantly. **What do you dislike about Brightcall.ai?** During the initial onboarding, the interface might not seem super well-designed. However, after a few days of use, you quickly adapt to it. Anyhow, I feel Convolo team might already actively work on it. **What problems is Brightcall.ai solving and how is that benefiting you?** Convolo.ai simplifies our daily calling tasks to property owners, vendors etc and allows me to efficiently manage a large number of contacts from HubSpot that are synced in real time with agents Dialers. This greatly improves our productivity. Well done, Convolo! ### 26. Wonderful Customer Support Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Khushbu B. | Partner & Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Brightcall.ai?** The Convolo call button is simply fantastic, allowing clients to reach out to us within 55 seconds only! The onboarding process was simple, support staff are excellent and always ready to help. We have definitely received more direct calls than the past and a lot of client compliments on how quickly they were able to connect with us! **What do you dislike about Brightcall.ai?** Nothing at the moment; it works like a dream :) **What problems is Brightcall.ai solving and how is that benefiting you?** The ability to connect clients to us instantly rather than having to wait 24 hrs before they receive a call back! ### 27. Great tool for the real estate brokers/agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Hasan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Brightcall.ai?** Our sales team and our customers have been actively using Auto Dialling solutions provided by Convolo. One of our most favourite parts is integration with Lead Sources such as Instagram and Facebook Lead forms. Apart from that, we are super satisfied with work of their support team, especially Alex who is always there for us and our customers. **What do you dislike about Brightcall.ai?** We’ve been requesting a mobile app since it was important for our customers to log all agent’s calls. It took long time for Convolo to develop an app, + first version was not an ideal one **What problems is Brightcall.ai solving and how is that benefiting you?** - Helps to automate calls, which means that Convolo ensures that every new lead from any source gets a call instantly. - Reporting and agents performance - SMS/Emails after the calls sent to the client - Zapier and WhatsApp integrations ### 28. Helps us increase the possibility to close sales **Rating:** 5.0/5.0 stars **Reviewed by:** Philip L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Brightcall.ai?** That it looks advanved and extremely impressive towards the clients that use it. And how easy it is for us to call (receive/answer) the clients within 55 seconds almost every time. It's an initial ice-breaker that sets the tone for the call and the client is willing to book a meeting with us straight away instead of looking elsewhere. **What do you dislike about Brightcall.ai?** There's nothing that we really dislike about Convolo. They help us with customized customer experiences on the websites. Because they are custom - they're not easy for us to edit if needed. **What problems is Brightcall.ai solving and how is that benefiting you?** It increases our conversion rate on our website. Our main conversion is to get in contact with a prospective client - this helps with that. ### 29. A Game-Changer for Lead Generation and ROI Boost **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed E. | Founder | DTC&B2B Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Brightcall.ai?** Convolo has proven to be a game-changer for our lead generation efforts, significantly boosting our ROI. Its user-friendly interface seamlessly integrated into our workflow, providing advanced analytics and reporting that enhanced our understanding of lead behavior. The automation tools streamlined our lead nurturing process, saving time and increasing conversions. The software's adaptability across various marketing channels made it a centralized hub for our activities, and the responsive customer support team added significant value. Overall, Convolo is a must-have for businesses seeking an effective solution to elevate their lead generation strategies and achieve a substantial return on investment. **What do you dislike about Brightcall.ai?** Maybe needs to work better wth more integrations **What problems is Brightcall.ai solving and how is that benefiting you?** Capture lead in time ### 30. Ring, Track, Analyse. A great tool for your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Riham S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Brightcall.ai?** It's great in all terms, the ease of use, the integrations and implementations, the beautiful and seamless interface and the amazing support from the technical team! It captures and logs every call, providing a comprehensive overview of inbound and outbound communications. **What do you dislike about Brightcall.ai?** Some ehancements could be done on some of the existing features. **What problems is Brightcall.ai solving and how is that benefiting you?** It's time saving and allows the fast reach to customers which leads to higher answer rate and successful conversions. ### 31. Optimized Lead Capture and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin N. | Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Brightcall.ai?** The most impressive feature of convolo.ai has to be its lead capture and management which allows us to engage with our business prospects immediately and have a unified view of it all in an easy-to-use central dashboard. **What do you dislike about Brightcall.ai?** The only thing that Convolo is lacking is the automated reports by email. **What problems is Brightcall.ai solving and how is that benefiting you?** + Every single lead gets a FU call automatically. + Consultants save their time by focusing on their leads and not on the technology, processes etc. + Management gets a 360 degree view of consultants engagement with the leads. ### 32. Great tool for call automation and lead capture with user friendly Interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Brightcall.ai?** Using convolo we have integrated an auto dialling feature in our website and it has proved effective in our sales process. The lead capture process is also optimized and can be customized based on our requirement. **What do you dislike about Brightcall.ai?** There were some small issues initially, but the support team were incredibly helpful in rectifying those Quickly. **What problems is Brightcall.ai solving and how is that benefiting you?** With convolo clients are able to immediate fix the appointment with the sales team without sending any requests. - [View Brightcall.ai pricing details and edition comparison](https://www.g2.com/products/brightcall-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+23%3A50%3A08+-0500&secure%5Bsession_id%5D=13d43b95-6023-4e79-a53e-057c916759aa&secure%5Btoken%5D=7cc414b898f329c3ea6cafbad0de6701b0baea255ab9b340bf8508e1d98259c6&format=llm_user) ## Brightcall.ai Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Brightcall.ai Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Voice Recognition - AI Voice Assistants** - Voice Recognition **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Security and privacy - AI Voice Assistants** - Encrypted communication **Sales Analysis** - ROI Forecasting - Sales Forecasting **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brightcall.ai Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (850 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) - 4.5/5.0 (8,854 reviews)