The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. Review collected by and hosted on G2.com.

Nothing at all - even the different timezones are handled Review collected by and hosted on G2.com.

The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a ton of integrity and I truly feel I can trust them to support us when we need them.

The team was very responsive during our cutover and accessible to troubleshoot. Review collected by and hosted on G2.com.

There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understood things were completed and ready but found they weren't. This caused delays in our go live dates as well as some issues where a version upgrade over a weekend unexpectedly broke some customizations that had previously worked. The team was quick to support that and even with issues during our go live. Review collected by and hosted on G2.com.

Acqueon has a team of highly skilled and experienced engineers who have been supporting the product for over a decade. This deep expertise ensures smooth and efficient implementation for their clients.

I’ve found some of their engineers to be exceptionally helpful, calm, and composed. They consistently go above and beyond to provide top-quality support, resolving even complex issues regardless of technical limitations and complexities. Review collected by and hosted on G2.com.

One major challenge we faced during our project was the lack of an onsite presence from Acqueon. This significantly impacted the pace of implementation, and at some stages, we (from client side) had to push really hard to bring the project back on track.

To avoid such issues in future engagements, it’s important for Acqueon to establish a local presence in the Middle East, especially in Saudi Arabia. Relying solely on VPN and remote support often leads to avoidable delays and limits effective collaboration during critical stages of implementation. Review collected by and hosted on G2.com.

The implementation of the Dialer was relatively smooth. The Acqueon Project Engineer was proficiently skilled and was happy to lead myself through the creation process and explain how various configurable items related/affected each other. All challenges/issues once identified as an Acqueon issue, were attended too by the Project Engineer and/or Team. Overall, services provided by the Project Delivery Engineer was rated high. Review collected by and hosted on G2.com.

Timezone difference was not too great. Waiting for the Acqueon Team to come online in the afternoon etc.

Integration with Cisco WxCC. Had teething issues which was critical for the customer as it was prolonged. Acqueon relied on Cisco to investigate and provide evidence that the issues were on the Acqueon side. Acqueon Support Team, would not initially assist, as the project had not been officially signed off.. (due to these teething issues). Review collected by and hosted on G2.com.

The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. Review collected by and hosted on G2.com.

Nothing even the different timezone was not an issue. Review collected by and hosted on G2.com.

Acqueon team managed the implementation process till the Go-Live very perfectly. Review collected by and hosted on G2.com.

I have nothing to write as I have not seen negative feedback from the customer in the project. Review collected by and hosted on G2.com.

The PM and Implementation Team has excellent performance Review collected by and hosted on G2.com.

Prove of concepts are some kind of hard to execute Review collected by and hosted on G2.com.

What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert professional services team. They handled the entire setup process for us, ensuring everything was configured correctly and efficiently. The training we received was also excellent, allowing our team to quickly get up to speed on using the system. Acqueon offers a wide range of features, from call management to detailed reporting, all of which have significantly enhanced our customer care team’s performance. The platform is easy to use, and the support throughout the process made a huge difference in our overall experience. Review collected by and hosted on G2.com.

Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features took our team a bit longer to fully understand and implement than we expected. While the training and support were helpful, we needed extra time to get comfortable with certain customizations. Additionally, we found that the pricing for smaller-scale licenses was a bit higher than anticipated. Review collected by and hosted on G2.com.

the upsides of Acqueon is that it integrates well with Salesforce and AWS Connect. Review collected by and hosted on G2.com.

Acqueon platforms are fairly new in the industry and still not very reliable. Review collected by and hosted on G2.com.

It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple channels like SMS and email. It’s like having a secret weapon for staying on top of customer outreach without stressing your team out. Review collected by and hosted on G2.com.

The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-town IT shop I worked at, the pricing might feel like a stretch. Review collected by and hosted on G2.com.