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Acqueon Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Acqueon for its exceptional flexibility and ease of integration with existing systems, enhancing overall efficiency. (7 mentions)
Users commend Acqueon's excellent customer support, highlighting their readiness to help and efficient training processes. (6 mentions)
Users enjoy the ease of use of Acqueon, appreciating its straightforward implementation and seamless integration capabilities. (4 mentions)
Users value the seamless integrations of Acqueon, allowing customized solutions that enhance flexibility and compliance. (4 mentions)
Users appreciate the exceptional customer support from Acqueon, contributing to a smooth integration and positive experience. (3 mentions)
Users value the customization options of Acqueon, enabling tailored solutions that meet specific business needs effectively. (3 mentions)
Users appreciate the comprehensive features of Acqueon, enhancing performance and offering tailored implementations for business needs. (3 mentions)
Users appreciate the easy implementation of Acqueon, noting its straightforward setup and helpful project team support. (2 mentions)
Users experience limited customization options with Acqueon, affecting flexibility and efficiency in tailored implementations. (3 mentions)
Users face technical issues with Acqueon, including bugs, miscommunication, and frustrating delays during implementation and integration. (3 mentions)
Users find the pricing for smaller-scale licenses too high, making it challenging for budget-conscious operations. (2 mentions)
Users find the insufficient features of Acqueon limiting, particularly with out-of-the-box customization and support documentation. (2 mentions)
Users experience frustrating integration issues with Acqueon, particularly lacking resources and support for implementation complexities. (2 mentions)
Users find the learning curve steep for advanced Acqueon features, requiring extra time to adapt and implement. (2 mentions)
Users face a training deficiency with Acqueon, finding documentation insufficient for mastering advanced features and customizations. (2 mentions)
Users face API integration issues with Acqueon, hindering setup and communication throughout projects. (1 mentions)
Users find the initial project setup challenging, recommending better synchronization tools and training for improved collaboration. (1 mentions)
Users face communication issues, encountering barriers and language difficulties despite knowledgeable support during the process. (1 mentions)

Top Pros or Advantages of Acqueon

1. Helpful
Users praise Acqueon for its exceptional flexibility and ease of integration with existing systems, enhancing overall efficiency.
See 7 mentions

See Related User Reviews

Dmitrii T.
DT

Dmitrii T.

Small-Business (50 or fewer emp.)

3.5/5

"It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers."

What do you like about Acqueon?

It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple

RM

Raheem M.

Enterprise (> 1000 emp.)

4.5/5

"Acqueon Integration with SMS gateway in my organization"

What do you like about Acqueon?

We are financial institution with strict security protocols, and our corporate security policy restricts direct communication with SMS servers. Instea

2. Customer Support
Users commend Acqueon's excellent customer support, highlighting their readiness to help and efficient training processes.
See 6 mentions

See Related User Reviews

Dmitrii T.
DT

Dmitrii T.

Small-Business (50 or fewer emp.)

3.5/5

"It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers."

What do you like about Acqueon?

It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple

Parv G.
PG

Parv G.

Enterprise (> 1000 emp.)

5.0/5

"Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX"

What do you like about Acqueon?

What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert profession

3. Ease of Use
Users enjoy the ease of use of Acqueon, appreciating its straightforward implementation and seamless integration capabilities.
See 4 mentions

See Related User Reviews

Zeljko A.
ZA

Zeljko A.

Mid-Market (51-1000 emp.)

4.5/5

"Great solution for the teams that are focused on outbound outreach. Easy to use, fast and reliable."

What do you like about Acqueon?

Easy to use and reliable solution for the outbound sales team.

AP

Abhijit P.

Enterprise (> 1000 emp.)

4.0/5

"Acqueon Campaign Management"

What do you like about Acqueon?

- Satisfies all critical compliance needs out of the box - Provides business operations the ease and flexibility to configure and manage capaigns on

4. Integrations
Users value the seamless integrations of Acqueon, allowing customized solutions that enhance flexibility and compliance.
See 4 mentions

See Related User Reviews

Dmitrii T.
DT

Dmitrii T.

Small-Business (50 or fewer emp.)

3.5/5

"It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers."

What do you like about Acqueon?

It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple

AP

Abhijit P.

Enterprise (> 1000 emp.)

4.0/5

"Acqueon Campaign Management"

What do you like about Acqueon?

- Satisfies all critical compliance needs out of the box - Provides business operations the ease and flexibility to configure and manage capaigns on

5. Customer Satisfaction
Users appreciate the exceptional customer support from Acqueon, contributing to a smooth integration and positive experience.
See 3 mentions

See Related User Reviews

Parv G.
PG

Parv G.

Enterprise (> 1000 emp.)

5.0/5

"Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX"

What do you like about Acqueon?

What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert profession

ahmed h.
AH

ahmed h.

Small-Business (50 or fewer emp.)

5.0/5

"Acqueon team managed the implementation process till the Go-Live very perfectly."

What do you like about Acqueon?

Acqueon team managed the implementation process till the Go-Live very perfectly.

6. Customization
Users value the customization options of Acqueon, enabling tailored solutions that meet specific business needs effectively.
See 3 mentions

See Related User Reviews

EH

Ethan H.

Enterprise (> 1000 emp.)

2.0/5

"Implementation Review"

What do you like about Acqueon?

I like that this system is very flexible, and has a vast number of features to modify and utilize to fit just about any and every buisness case.

RM

Raheem M.

Enterprise (> 1000 emp.)

4.5/5

"Acqueon Integration with SMS gateway in my organization"

What do you like about Acqueon?

We are financial institution with strict security protocols, and our corporate security policy restricts direct communication with SMS servers. Instea

7. Features
Users appreciate the comprehensive features of Acqueon, enhancing performance and offering tailored implementations for business needs.
See 3 mentions

See Related User Reviews

EH

Ethan H.

Enterprise (> 1000 emp.)

2.0/5

"Implementation Review"

What do you like about Acqueon?

I like that this system is very flexible, and has a vast number of features to modify and utilize to fit just about any and every buisness case.

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"TTEC Digital Review Acqueon Kaiser"

What do you like about Acqueon?

Acqueon has the best list management tool

8. Easy Implementation
Users appreciate the easy implementation of Acqueon, noting its straightforward setup and helpful project team support.
See 2 mentions

See Related User Reviews

ahmed h.
AH

ahmed h.

Small-Business (50 or fewer emp.)

5.0/5

"Acqueon team managed the implementation process till the Go-Live very perfectly."

What do you like about Acqueon?

Acqueon team managed the implementation process till the Go-Live very perfectly.

AP

Abhijit P.

Enterprise (> 1000 emp.)

4.0/5

"Acqueon Campaign Management"

What do you like about Acqueon?

- Satisfies all critical compliance needs out of the box - Provides business operations the ease and flexibility to configure and manage capaigns on

Top Cons or Disadvantages of Acqueon

1. Limited Customization
Users experience limited customization options with Acqueon, affecting flexibility and efficiency in tailored implementations.
See 3 mentions

See Related User Reviews

AP

Abhijit P.

Enterprise (> 1000 emp.)

4.0/5

"Acqueon Campaign Management"

What do you dislike about Acqueon?

- Needs a clear model to support multi-tenant model for supporting different business units within an organization - Restrictions on certain out-of-t

Verified User
I

Verified User

Enterprise (> 1000 emp.)

3.5/5

"LCM Cloud for Webex CC Migration"

What do you dislike about Acqueon?

There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understo

2. Technical Issues
Users face technical issues with Acqueon, including bugs, miscommunication, and frustrating delays during implementation and integration.
See 3 mentions

See Related User Reviews

EH

Ethan H.

Enterprise (> 1000 emp.)

2.0/5

"Implementation Review"

What do you dislike about Acqueon?

Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our org

Verified User
I

Verified User

Enterprise (> 1000 emp.)

3.5/5

"LCM Cloud for Webex CC Migration"

What do you dislike about Acqueon?

There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understo

3. Expensive
Users find the pricing for smaller-scale licenses too high, making it challenging for budget-conscious operations.
See 2 mentions

See Related User Reviews

Dmitrii T.
DT

Dmitrii T.

Small-Business (50 or fewer emp.)

3.5/5

"It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers."

What do you dislike about Acqueon?

The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-tow

Parv G.
PG

Parv G.

Enterprise (> 1000 emp.)

5.0/5

"Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX"

What do you dislike about Acqueon?

Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features t

4. Insufficient Features
Users find the insufficient features of Acqueon limiting, particularly with out-of-the-box customization and support documentation.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Team really strive to make it a success."

What do you dislike about Acqueon?

Training. Training- whilst we held train the trainer sessions - the documentation on the platform is not strong enough. we still find a reliance o

AP

Abhijit P.

Enterprise (> 1000 emp.)

4.0/5

"Acqueon Campaign Management"

What do you dislike about Acqueon?

- Needs a clear model to support multi-tenant model for supporting different business units within an organization - Restrictions on certain out-of-t

5. Integration Issues
Users experience frustrating integration issues with Acqueon, particularly lacking resources and support for implementation complexities.
See 2 mentions

See Related User Reviews

EH

Ethan H.

Enterprise (> 1000 emp.)

2.0/5

"Implementation Review"

What do you dislike about Acqueon?

Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our org

RM

Raheem M.

Enterprise (> 1000 emp.)

4.5/5

"Acqueon Integration with SMS gateway in my organization"

What do you dislike about Acqueon?

Missing buildin feature to integrate with SMS API.

6. Learning Curve
Users find the learning curve steep for advanced Acqueon features, requiring extra time to adapt and implement.
See 2 mentions

See Related User Reviews

Dmitrii T.
DT

Dmitrii T.

Small-Business (50 or fewer emp.)

3.5/5

"It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers."

What do you dislike about Acqueon?

The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-tow

Parv G.
PG

Parv G.

Enterprise (> 1000 emp.)

5.0/5

"Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX"

What do you dislike about Acqueon?

Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features t

7. Training Deficiency
Users face a training deficiency with Acqueon, finding documentation insufficient for mastering advanced features and customizations.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Team really strive to make it a success."

What do you dislike about Acqueon?

Training. Training- whilst we held train the trainer sessions - the documentation on the platform is not strong enough. we still find a reliance o

Parv G.
PG

Parv G.

Enterprise (> 1000 emp.)

5.0/5

"Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX"

What do you dislike about Acqueon?

Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features t

8. API Integration Issues
Users face API integration issues with Acqueon, hindering setup and communication throughout projects.
See 1 mentions

See Related User Reviews

RM

Raheem M.

Enterprise (> 1000 emp.)

4.5/5

"Acqueon Integration with SMS gateway in my organization"

What do you dislike about Acqueon?

Missing buildin feature to integrate with SMS API.

9. Change Management
Users find the initial project setup challenging, recommending better synchronization tools and training for improved collaboration.
See 1 mentions

See Related User Reviews

EM

Ed M.

Enterprise (> 1000 emp.)

3.5/5

"CIGNA Acqueon LCM UPgrade and new platform"

What do you dislike about Acqueon?

Tough to find times to meet during day. getting them into our system for direct access

10. Communication Issues
Users face communication issues, encountering barriers and language difficulties despite knowledgeable support during the process.
See 1 mentions

See Related User Reviews

AG

Alfredo G.

Enterprise (> 1000 emp.)

4.5/5

"Good Experience and Customer Oriented Team"

What do you dislike about Acqueon?

Sometimes difficulties with language and understanding each other

Acqueon Reviews (73)

Reviews

Acqueon Reviews (73)

4.2
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Dina E.
DE
Senior Project Manager
Enterprise (> 1000 emp.)
"Tawuniya LCM Implementation"
What do you like best about Acqueon?

The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Nothing at all - even the different timezones are handled Review collected by and hosted on G2.com.

Verified User in Higher Education
IH
Enterprise (> 1000 emp.)
"LCM Cloud for Webex CC Migration"
What do you like best about Acqueon?

The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a ton of integrity and I truly feel I can trust them to support us when we need them.

The team was very responsive during our cutover and accessible to troubleshoot. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understood things were completed and ready but found they weren't. This caused delays in our go live dates as well as some issues where a version upgrade over a weekend unexpectedly broke some customizations that had previously worked. The team was quick to support that and even with issues during our go live. Review collected by and hosted on G2.com.

FK
Program Manager
Enterprise (> 1000 emp.)
"Good partner to work with."
What do you like best about Acqueon?

Acqueon has a team of highly skilled and experienced engineers who have been supporting the product for over a decade. This deep expertise ensures smooth and efficient implementation for their clients.

I’ve found some of their engineers to be exceptionally helpful, calm, and composed. They consistently go above and beyond to provide top-quality support, resolving even complex issues regardless of technical limitations and complexities. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

One major challenge we faced during our project was the lack of an onsite presence from Acqueon. This significantly impacted the pace of implementation, and at some stages, we (from client side) had to push really hard to bring the project back on track.

To avoid such issues in future engagements, it’s important for Acqueon to establish a local presence in the Middle East, especially in Saudi Arabia. Relying solely on VPN and remote support often leads to avoidable delays and limits effective collaboration during critical stages of implementation. Review collected by and hosted on G2.com.

BM
Implementation Engineer
Mid-Market (51-1000 emp.)
"Implementation Process"
What do you like best about Acqueon?

The implementation of the Dialer was relatively smooth. The Acqueon Project Engineer was proficiently skilled and was happy to lead myself through the creation process and explain how various configurable items related/affected each other. All challenges/issues once identified as an Acqueon issue, were attended too by the Project Engineer and/or Team. Overall, services provided by the Project Delivery Engineer was rated high. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Timezone difference was not too great. Waiting for the Acqueon Team to come online in the afternoon etc.

Integration with Cisco WxCC. Had teething issues which was critical for the customer as it was prolonged. Acqueon relied on Cisco to investigate and provide evidence that the issues were on the Acqueon side. Acqueon Support Team, would not initially assist, as the project had not been officially signed off.. (due to these teething issues). Review collected by and hosted on G2.com.

Dina E.
DE
Senior Project Manager
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Tawuniya_LCM Implementation"
What do you like best about Acqueon?

The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Nothing even the different timezone was not an issue. Review collected by and hosted on G2.com.

ahmed h.
AH
Technical Project MAnager
Small-Business (50 or fewer emp.)
"Acqueon team managed the implementation process till the Go-Live very perfectly."
What do you like best about Acqueon?

Acqueon team managed the implementation process till the Go-Live very perfectly. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

I have nothing to write as I have not seen negative feedback from the customer in the project. Review collected by and hosted on G2.com.

Yender M.
YM
CCIE Collaboration Engineer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great experience with Project Management and Support Team"
What do you like best about Acqueon?

The PM and Implementation Team has excellent performance Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Prove of concepts are some kind of hard to execute Review collected by and hosted on G2.com.

Parv G.
PG
Project Manager
Enterprise (> 1000 emp.)
"Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX"
What do you like best about Acqueon?

What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert professional services team. They handled the entire setup process for us, ensuring everything was configured correctly and efficiently. The training we received was also excellent, allowing our team to quickly get up to speed on using the system. Acqueon offers a wide range of features, from call management to detailed reporting, all of which have significantly enhanced our customer care team’s performance. The platform is easy to use, and the support throughout the process made a huge difference in our overall experience. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features took our team a bit longer to fully understand and implement than we expected. While the training and support were helpful, we needed extra time to get comfortable with certain customizations. Additionally, we found that the pricing for smaller-scale licenses was a bit higher than anticipated. Review collected by and hosted on G2.com.

JK
Head of Omnichannel Technology
Enterprise (> 1000 emp.)
"CMG together with Acqueon"
What do you like best about Acqueon?

the upsides of Acqueon is that it integrates well with Salesforce and AWS Connect. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Acqueon platforms are fairly new in the industry and still not very reliable. Review collected by and hosted on G2.com.

Dmitrii T.
DT
Teach Lead
Small-Business (50 or fewer emp.)
"It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers."
What do you like best about Acqueon?

It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple channels like SMS and email. It’s like having a secret weapon for staying on top of customer outreach without stressing your team out. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-town IT shop I worked at, the pricing might feel like a stretch. Review collected by and hosted on G2.com.

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