# DialShree Predictive Dialer Reviews **Vendor:** Elision TechnoLab **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.6/5.0 **Total Reviews:** 56 ## About DialShree Predictive Dialer DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/ ## DialShree Predictive Dialer Pros & Cons **What users like:** - Users value the **enhanced agent productivity** features of DialShree, with efficient call assistance tools and excellent support. (1 reviews) - Users appreciate the **responsive customer support** of DialShree, which effectively assists during call handling and operations. (1 reviews) - Users enjoy the **daily use features** of DialShree, benefiting from call barging and excellent customer support. (1 reviews) - Users value the **dialing features** of DialShree, especially call barging and whisper options for better support. (1 reviews) - Users value the **recording features** of DialShree, enhancing call management and agent support during interactions. (1 reviews) **What users dislike:** - Users frequently experience **dialer issues** that cause delays when switching extensions within DialShree Predictive Dialer. (1 reviews) - Users experience **delays in switching extensions** with DialShree Predictive Dialer, leading to inefficiencies in their workflow. (1 reviews) - Users report that **switching extensions takes time** , which can hinder seamless communication during calls. (1 reviews) ## DialShree Predictive Dialer Reviews ### 1. Excellent Experience with DialShree Dialer – Highly Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Mifta S. | Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about DialShree Predictive Dialer?** I’m an auditor, and I use DialShree on a daily basis to barge calls. DialShree also provides me with the whisper option, allowing me to assist agents during their calls. Previously, we were using VI and faced many challenges, but DialShree customer support is helping us anytime **What do you dislike about DialShree Predictive Dialer?** If i wants to switch Extension dialshree take time **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** I’ve been using the DialShree Dialer for a while now, and I must say it’s one of the best tools available for streamlining customer outreach and increasing efficiency. The interface is incredibly user-friendly, making it easy to set up campaigns and manage calls. The system offers seamless integration with CRM platforms, helping my team stay organized and track interactions effortlessly ### 2. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket S. | Support Engnner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2024 **What do you like best about DialShree Predictive Dialer?** Agent Efficiency and productivity at peak. The predictive dialing algorithm is particularly impressive, drastically reducing idle time and increasing our connect rates. This efficiency has had a significant impact on our agent productivity, allowing our agents to focus on connecting with customers rather than manual dialing. **What do you dislike about DialShree Predictive Dialer?** DialShree has revolutionized how we manage outbound calls with its auto and predictive dialing feeam Elision's prompt support ensured we leveraged these features to their full potential, making it a smooth experience as well. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Team Elision's prompt support ensured we leveraged these features to their full potential, making it a smooth experience as well. ### 3. DialShree by Elision - A Game changing for our Ops **Rating:** 5.0/5.0 stars **Reviewed by:** Rinkal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about DialShree Predictive Dialer?** Better connectivity ratio compare to legacy platforms which we were using in the past. Also support team is super active and quick. **What do you dislike about DialShree Predictive Dialer?** Issues around report and analysis sometimes. Rest is good. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Initially we were dialing manually, our agents used to get occupied for hours for non productive activities. DialShree automized 90% of our operations and helping us with better connectivity as well as end customer experience. ### 4. DialShree - Game changing platform for customer interaction **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about DialShree Predictive Dialer?** We are using DialShree since last 6-7 years, platform helped our customer facing team to address all the queries, issues quickly and efficiently. Support team is really friendly and quick. DialShree is good for custom process as well as customized workflow. It has all the features which we need. **What do you dislike about DialShree Predictive Dialer?** Nothing as of now. Everything is working well. We are happy so far. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** We have huge number of client calls that we manage on regular basis, hence our customer facing team need to be quick and effective while handling those calls with customers' details. DialShree make our life easy and help us keeping our customers satisfied. ### 5. Dialshree dialer crm **Rating:** 5.0/5.0 stars **Reviewed by:** Ram S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about DialShree Predictive Dialer?** We have been collaborating with Elision for quite some time now. I must say that the reports generated by their platform are incredibly informative. The analytics have truly empowered our decision making process. Additionally their support team is outstanding. They respond quickly. Offer solutions making us feel valued as clients. Elisions support is an asset, to our operations **What do you dislike about DialShree Predictive Dialer?** there is nothing to dislike we are happy with dialshree service and support **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** dialer will help us to genrate auto calls and human answer calls got connected calls only ### 6. using dialshree was wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about DialShree Predictive Dialer?** Automatic Call Distribution (ACD): It helps distribute incoming calls to the appropriate agents or departments based on predefined rules, ensuring efficient call handling and reducing wait times. Interactive Voice Response (IVR): DialShree offers an IVR system that allows callers to interact with a computerized menu to direct their calls to the desired destination without the need for operator assistance. Call Recording and Monitoring: This feature enables call center supervisors to monitor and record calls for quality assurance, training purposes, or compliance requirements. Real-time Analytics and Reporting: DialShree provides comprehensive reporting and analytics tools to track and analyze call center performance, agent productivity, call queues, and other key metrics in real time. CRM Integration: It offers integration capabilities with Customer Relationship Management (CRM) systems, allowing agents to access customer information during calls and provide personalized and efficient service. **What do you dislike about DialShree Predictive Dialer?** There is nothing so far dislike about dialshree. its pretty easy to use. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** call recording real time call monitoring of agents. reports and performance of every agents. ### 7. Predictive dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj k. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about DialShree Predictive Dialer?** dialshree is very good dialer for business its help to increase agent productivity **What do you dislike about DialShree Predictive Dialer?** its have many unusable feature that advisor not want so kindly remove that feature from agent page **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** its solve many problem and increase agent performance before dialshree our agents are daily ondy 50 calls and after it they dial up to 200 calls ### 8. dislshree dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Yash R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about DialShree Predictive Dialer?** dialshree dialer is useful to inceease our agents performance its very good to make manual calling and autocalling **What do you dislike about DialShree Predictive Dialer?** some time its slow and we need more features on it **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** its very use full us to manage call reporting and we can analyse report on per call baseis, it increase our overall productivity ### 9. Elision dialshree **Rating:** 5.0/5.0 stars **Reviewed by:** Dharin P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about DialShree Predictive Dialer?** Customizable Campaigns: Users can configure and customize dialing campaigns based on specific business requirements. They can define parameters such as call volume, call time slots, and pacing ratios to optimize the dialing process according to their needs. **What do you dislike about DialShree Predictive Dialer?** It is software that offers good functions to automate, and nothing is negative about it. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** This was easy to contact with coustomer details and history like reports comment and recordings we are using it from last 2 yeras. ### 10. DIALSHREE PREDICTIVE DIALER **Rating:** 5.0/5.0 stars **Reviewed by:** vishal s. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about DialShree Predictive Dialer?** dialshree dialer is very helpful to increase agent performance and productivity, its easy to manage and provide full analysis for calling **What do you dislike about DialShree Predictive Dialer?** there is nothing that i don't like in dialshree **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** dialshree is very usefull to increase agents performance and it increase our sales up to 25% ### 11. DIALSHREE DIALER **Rating:** 5.0/5.0 stars **Reviewed by:** Aakash c. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about DialShree Predictive Dialer?** dialshree dialer is very useful in call center environment to automatic call distribution between agents **What do you dislike about DialShree Predictive Dialer?** dialshree interface is not good need to change it **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** its increase our sales because we are able to take more calls in working shift ### 12. Workflow & Customized Reports! **Rating:** 5.0/5.0 stars **Reviewed by:** HEMALI S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about DialShree Predictive Dialer?** When we decided to go for some completely fledge platform for our process, our most significant objective was to streamline workflow and KPI driven process, Elision created & enabled workflow based on our requirements and availed us reports based on our KPIs, and DialShree turned into the best platform we ever worked with. **What do you dislike about DialShree Predictive Dialer?** Hardly anything which is not up to the mark. from support to platform UI. everything is good till now. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** KPI driven customized workflow was our core objective before opting for the platform, DialShree doesn't only work to the said flow, but also excels as best UI and team support. ### 13. User Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sajal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about DialShree Predictive Dialer?** Dialshree Dialer is good for calling and its also useful for when user create call back options and support staff is very useful and when any issue happens then it resolve on time. **What do you dislike about DialShree Predictive Dialer?** It is better when user get any documentation or anything when we'll not get any support from staff or sometime when user on call then some calls or automatically merged or disconnect. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** we have to create a feedback form for user and we'll analyze them and work on them so it will benefit for user and as well as support staff. ### 14. Dialshree review **Rating:** 5.0/5.0 stars **Reviewed by:** GURPREET S. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about DialShree Predictive Dialer?** The dialers work well with large call centers and campaigns that involve a larger amount of statistical data **What do you dislike about DialShree Predictive Dialer?** Nothing has to change all the services are awesome **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** It saves time for dialling the number helping us to reach new customers daily and helping us in our daily productivity. We are happy with this type of services. ### 15. Best available Dialer in market **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about DialShree Predictive Dialer?** This Dialer typically provides a comprehensive set of features for outbound calling, including automatic dialing, predictive dialing, preview dialing, and progressive dialing. These features help optimize agent efficiency and maximize call center performance. Integration capabilities: enabling a seamless communication experience across multiple channels and systems. **What do you dislike about DialShree Predictive Dialer?** We have been searching for a cost-effective method of communication, and Dialshree offers it. I also advise all sizes of businesses to use it. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Call Recording, Live monitoring, Call barging, whatsapp integration etc. ### 16. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sumit S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about DialShree Predictive Dialer?** Calling connectivity, new agents assign, easy call desposition creation, etc. **What do you dislike about DialShree Predictive Dialer?** Sometimes calls history and call recording doesn't gets captured. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Connecting with customer's real time, agent able to listen their own call recording whenever need to capture the exact customer feedback and requirement. ### 17. Ease to use. Ease to upload Leads. **Rating:** 4.5/5.0 stars **Reviewed by:** Prajwala G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about DialShree Predictive Dialer?** Ease to use. Ease to upload Leads. Better voice quality. Have Customised Lead uploading options. **What do you dislike about DialShree Predictive Dialer?** Initially, comprehending it proved to be quite challenging. At times, the entire Dialer application would become unresponsive and freeze. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Agents Time-saving. We no need to enter phone number manual dial tab. ### 18. DialShree helped us to transform our operations & workflow! **Rating:** 4.5/5.0 stars **Reviewed by:** Prasad K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about DialShree Predictive Dialer?** DialShree's best thing is their UI and customizable modules which help us to drive our operations as per our workflow. Their development team is advanced and quick in understanding and implementing that customization. **What do you dislike about DialShree Predictive Dialer?** Sometimes call drop and lag in support. However, things have become better from that perspective as well. Rest is just super. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** DialShree is helping our agents to manage their day-to-day tasks effectively and promptly. Also, it has allowed us to better our customer satisfaction and experience. ### 19. Review regarding support and installation of SSL and Domain **Rating:** 4.0/5.0 stars **Reviewed by:** Ketan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DialShree Predictive Dialer?** The DialShree Predictive Dialer is quite comfortable and user friendly my CCO are also very comfortable with the DialShree Agent Dialer and Zoiper Phone Application **What do you dislike about DialShree Predictive Dialer?** The dislikes are not for the DialShree Dialer, I need tp giver suggestion on Admin Dashboard the reports can be made and presentable in more vibrant manner as well **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Problems solving is fine from the Dialer side but need some fine tuning like the call is continued from the system end but the physically the call is already attended and hanged up by the CCO ### 20. One Stop Solution For All Dialer Queries. **Rating:** 4.5/5.0 stars **Reviewed by:** Prasad R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about DialShree Predictive Dialer?** User Friendly. Easy Access. AttractiveDashboard. **What do you dislike about DialShree Predictive Dialer?** The Caller Cannot Classify Leads from agent screen. Need priority option on screen. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** We had integration issue with CRM. but with help of Elision Tech Team. We came out of the problem and now it works very smooth. ### 21. Elision make huge difference **Rating:** 5.0/5.0 stars **Reviewed by:** Sufiyan s. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about DialShree Predictive Dialer?** Predictive dialer reduces our manual work and automate our process seamlessly **What do you dislike about DialShree Predictive Dialer?** As of now nothing because with predictive dialer we have seen better results **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Boosting our productivity, Reducing idle time, Enhancing Client experience by reducing wait time ### 22. Quick response **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about DialShree Predictive Dialer?** Accurate information as and when fetched **What do you dislike about DialShree Predictive Dialer?** There are so many codes which becomes difficult to understand. Like We are still struggling with the word Lagged while pulling APR **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Calling huge data point is a challenge. Using Dialshree it becomes easy. ### 23. DialShree - help to improve to get client. **Rating:** 4.5/5.0 stars **Reviewed by:** AMIT P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about DialShree Predictive Dialer?** Elision dialer helps send only attended calls through the auto dialing method; it also helps to get the customer to contact their agent via the owner-base feature. **What do you dislike about DialShree Predictive Dialer?** Some time face connectivity issues and slowness in the dialer. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Earlier, we need to ask our manager to give client conversation recordings every time; DialShree's call log and recording feature in the agent panel, its built-in automation features, resolve the same irritation. ### 24. Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about DialShree Predictive Dialer?** It is very simple to use and also very simple to access to the data to discuss with the team about the productivity of advisors. **What do you dislike about DialShree Predictive Dialer?** As such there is no error found in the dialer- sometimes its get fluctuated but with in the 10-15 sec it get resolved **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** It is again very simple to access,its just a command set for the calling and the call gets route to that direction very smoothly. ### 25. RajKumar beldar is very supportive and quick learner about any IT issue. **Rating:** 5.0/5.0 stars **Reviewed by:** wasim k. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about DialShree Predictive Dialer?** Very user friendly and can easily be understand. **What do you dislike about DialShree Predictive Dialer?** we have three server some times load balancing issue arises. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** the best part of dial shree is we can dial multiple number at a time to reach to our customer. this make business more productive. ### 26. Robust, efficient and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about DialShree Predictive Dialer?** The totally dedicated support stuff always ready to help and the bespoke capability of the product team **What do you dislike about DialShree Predictive Dialer?** the duration of feature customization in some cases **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Increasing productivity while reducing down-time ### 27. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about DialShree Predictive Dialer?** dialshree has many features that should be in a dialer and have a user-friendly interface. **What do you dislike about DialShree Predictive Dialer?** We have been using this for six months and did not get any challenges to handle this. If we get any issues, their support team is always there. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** We have been using this for a long time, and their support is always there if we get any issues. ### 28. Great exp **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak n. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about DialShree Predictive Dialer?** We can see multiple reports and analyze everything in one report. As I m leading a team so as a team lead the reports are very easy to access, and all the reports are already shorted **What do you dislike about DialShree Predictive Dialer?** Nothing as in any dislike about dailshree so no comments. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** The reports are easy to present and it ease very easy to access deta the security is also very advance. ### 29. DialShree - Best for Operational & Usability **Rating:** 5.0/5.0 stars **Reviewed by:** buddhi s. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about DialShree Predictive Dialer?** Customized modules based on our requirements & process truly helped our team to address issues and challenges faced with legacy mechanisms. **What do you dislike about DialShree Predictive Dialer?** Sometimes cal drop creates bit disturbance, rest is fine. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Earlier we were managing track of due dates and call back schedules manually, now with DialShree's collection module has turned table with its built in automization features, call schedules & automated push. ### 30. good support from dial shree team they are help me in very difficult situataion **Rating:** 4.5/5.0 stars **Reviewed by:** anand k. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about DialShree Predictive Dialer?** in a dialer they is shown all type of call list and total time status shown on main page of dialer thats good for monitering **What do you dislike about DialShree Predictive Dialer?** in a dialer please change colour and if i will do manual dial there is some issues will face **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** in a dialer they is shown all type of call list and total time status shown on main page of dialer thats good for monitering ### 31. Fantastic Dialer Service **Rating:** 4.5/5.0 stars **Reviewed by:** POOJA W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about DialShree Predictive Dialer?** Awesome module in the dialer, like sticky- route the same agent who takes the last call with the customer. Auto-dial- send only attended calls to the agent. Preview-dial dial the number after seeing the customer details. **What do you dislike about DialShree Predictive Dialer?** Some time face logout issues after internet fluctuations. other wise it is good. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Solve to manage customer information via dialer CRM Detials. ### 32. interfaces od dialshree is easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Kundan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about DialShree Predictive Dialer?** Dialer has access to check all the info about the client without opening another window **What do you dislike about DialShree Predictive Dialer?** It does not have access to dial an alternate no without disposing the call l **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** It benefits by providing easy access to manage all calls in a systematic way and help to keep provide proper track record which helps to follow the client on time ### 33. PREDICTIVE DIALER SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** pankaj p. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about DialShree Predictive Dialer?** dialshree dialer is used full for predictive dialer in improve our productivity **What do you dislike about DialShree Predictive Dialer?** we have to work more if we use this dialer its never goes down **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** it give power dialing for us when we use predictive dialer we can dial more numbers ### 34. DIALSHREE DIALER **Rating:** 5.0/5.0 stars **Reviewed by:** Mudit m. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about DialShree Predictive Dialer?** dial shree dialer is best in industry and use full for manual and predictive dialing **What do you dislike about DialShree Predictive Dialer?** some time we face issue due to dialer slowness **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** our agents are more productive if we use this dialer without dialer a agent take less calls ### 35. Dialshree is an easy to use an as good for monitoring and for reports **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about DialShree Predictive Dialer?** It's user-friendly and easy to learn in less time. I have used many other dialers, and compared to those, dialshree is good **What do you dislike about DialShree Predictive Dialer?** Often we get bug issues with agents while working on login time **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Dialshree is easy to access all kinds of reports. We get Connectivity Status more ### 36. Quick and prompt support, Quick understand an issue and provide the same support on time . **Rating:** 4.5/5.0 stars **Reviewed by:** Imran S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DialShree Predictive Dialer?** Its support. most for the support staff are supportive and good knwoledge **What do you dislike about DialShree Predictive Dialer?** Its sucurities , because due to port scanning and vulnarablities can't able to host on live without firewall or VPN **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Currently we are not using all full features , only workng with 5 nos, once we will get start using full fledge all its feature will udapte ### 37. EXCELLANT **Rating:** 5.0/5.0 stars **Reviewed by:** Irshad A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about DialShree Predictive Dialer?** Dialshree is one of the best dialers for auto dialing and manual dialing its gui is also good **What do you dislike about DialShree Predictive Dialer?** Dialshree is slow for fewer time. also take time to lead search **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** by using auto dialing, we can dial more numbers then manual dial ### 38. dialshree dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Aman V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about DialShree Predictive Dialer?** dialshree predictive dialer is veru helpful to increase sale **What do you dislike about DialShree Predictive Dialer?** some time its slow and also first page take time to open **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** dialshree dialer helpful to increase sale and our users can dial more numbers in a day ### 39. dialshree dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Sonam G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about DialShree Predictive Dialer?** dial shree dialer is very good dialer to work in bpo indutry **What do you dislike about DialShree Predictive Dialer?** it has some limited features some feature are not allowed for us **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** we can tack user performance and also helpful to increase our sale ### 40. best dialer in market **Rating:** 5.0/5.0 stars **Reviewed by:** George F. | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about DialShree Predictive Dialer?** best dialer , we are getting good connectivity and we are using cloud dialer **What do you dislike about DialShree Predictive Dialer?** Nothing as of now. everything working fine **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** call monitoring call recording report agent performance ### 41. Helpful for getting improve business by Dialshree **Rating:** 4.0/5.0 stars **Reviewed by:** AMIT G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about DialShree Predictive Dialer?** Easy to use for calling. Has multiple functions like manual dial, autodial, and progress calls. And had outbound and inbounded both types of calls. **What do you dislike about DialShree Predictive Dialer?** Some time face voice issues or hangup issues. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Solve the customer interaction problem. ### 42. Better for review status **Rating:** 4.0/5.0 stars **Reviewed by:** AAMIR P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about DialShree Predictive Dialer?** Its cloud based, that means can complete task from home too. **What do you dislike about DialShree Predictive Dialer?** Real time report because does not have bifurcation by the levels- L1,L2 and L3, Call recording should have a added column "call disconnection " **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Helps completing task from home ### 43. predictive dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Muddit P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about DialShree Predictive Dialer?** Dialshree dialer is very good for calling and helps increase productivity **What do you dislike about DialShree Predictive Dialer?** Sometimes it creates problems, and it is slow to get a response **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** it increase overall productivity for our organisation ### 44. Experience With Dialshree **Rating:** 4.5/5.0 stars **Reviewed by:** VIVEK A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about DialShree Predictive Dialer?** Accurate details and reports were fetched from Dialshree. **What do you dislike about DialShree Predictive Dialer?** Significant or large date range exports are not available. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** By helping us in streamlining the calling process. ### 45. help to increase customer leads. **Rating:** 4.5/5.0 stars **Reviewed by:** LUKMAN M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about DialShree Predictive Dialer?** Help connect my customer to direct me without sending them to other agents by the sticky agent method. **What do you dislike about DialShree Predictive Dialer?** Sometimes face voice-related issues and login ssue. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Nothing to highliteble. ### 46. There are lot of modules available which can be used to in details analysis. **Rating:** 4.0/5.0 stars **Reviewed by:** ASWIN K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about DialShree Predictive Dialer?** There are many modules available which can be used in details analysis. **What do you dislike about DialShree Predictive Dialer?** Some modules are a bit nested and can be simplified. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Providing the need for me to get a cloud-based service. ### 47. all good , need changes accordingly, but yes fixed on real time. **Rating:** 4.5/5.0 stars **Reviewed by:** Hema A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about DialShree Predictive Dialer?** An admin monitors all work. Best thing.. **What do you dislike about DialShree Predictive Dialer?** Error is shown to agents daily basis..., **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Every problem they solved in real-time and no issue faced. We enjoyed the work as well. ### 48. easy to use and understanding **Rating:** 5.0/5.0 stars **Reviewed by:** bhawana v. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about DialShree Predictive Dialer?** very easy to understand and use simple interface. **What do you dislike about DialShree Predictive Dialer?** not so fast and sometimes internet doesn't work **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** make it fast to use and solve interface ### 49. DailShree is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about DialShree Predictive Dialer?** Most of the feature is automated. Automatic Customer Satisfaction (CSAT) trigger. Presentation **What do you dislike about DialShree Predictive Dialer?** There is nothing to dislike. Not most of the features. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** Less manual work. CSAT automatically connects. ### 50. Very nice **Rating:** 2.5/5.0 stars **Reviewed by:** Monica C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about DialShree Predictive Dialer?** Quick support. Easy to use. Fast setups. **What do you dislike about DialShree Predictive Dialer?** It is not cloud-based. Need external support like softphones. **What problems is DialShree Predictive Dialer solving and how is that benefiting you?** call center setup ## DialShree Predictive Dialer Discussions - [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for) - [View DialShree Predictive Dialer pricing details and edition comparison](https://www.g2.com/products/dialshree-predictive-dialer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-14+05%3A07%3A53+-0500&secure%5Bsession_id%5D=be42a204-ea9d-44e2-8805-d7558b1d462e&secure%5Btoken%5D=40a6f25a83000cb14181152ce08590b94c27b3897c0582365f33548a6a51f6ca&format=llm_user) ## DialShree Predictive Dialer Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top DialShree Predictive Dialer Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,353 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,402 reviews) - [Close](https://www.g2.com/products/close/reviews) - 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