DialShree Predictive Dialer Reviews & Product Details

I’m an auditor, and I use DialShree on a daily basis to barge calls. DialShree also provides me with the whisper option, allowing me to assist agents during their calls. Previously, we were using VI and faced many challenges, but DialShree customer support is helping us anytime Review collected by and hosted on G2.com.

If i wants to switch Extension dialshree take time Review collected by and hosted on G2.com.

Agent Efficiency and productivity at peak.

The predictive dialing algorithm is particularly impressive, drastically reducing idle time and increasing our connect rates. This efficiency has had a significant impact on our agent productivity, allowing our agents to focus on connecting with customers rather than manual dialing. Review collected by and hosted on G2.com.

DialShree has revolutionized how we manage outbound calls with its auto and predictive dialing feeam Elision's prompt support ensured we leveraged these features to their full potential, making it a smooth experience as well. Review collected by and hosted on G2.com.

Better connectivity ratio compare to legacy platforms which we were using in the past. Also support team is super active and quick. Review collected by and hosted on G2.com.

Issues around report and analysis sometimes. Rest is good. Review collected by and hosted on G2.com.

We are using DialShree since last 6-7 years, platform helped our customer facing team to address all the queries, issues quickly and efficiently. Support team is really friendly and quick. DialShree is good for custom process as well as customized workflow. It has all the features which we need. Review collected by and hosted on G2.com.

Nothing as of now. Everything is working well. We are happy so far. Review collected by and hosted on G2.com.

We have been collaborating with Elision for quite some time now. I must say that the reports generated by their platform are incredibly informative. The analytics have truly empowered our decision making process. Additionally their support team is outstanding. They respond quickly. Offer solutions making us feel valued as clients. Elisions support is an asset, to our operations Review collected by and hosted on G2.com.

there is nothing to dislike we are happy with dialshree service and support Review collected by and hosted on G2.com.

Automatic Call Distribution (ACD): It helps distribute incoming calls to the appropriate agents or departments based on predefined rules, ensuring efficient call handling and reducing wait times.

Interactive Voice Response (IVR): DialShree offers an IVR system that allows callers to interact with a computerized menu to direct their calls to the desired destination without the need for operator assistance.

Call Recording and Monitoring: This feature enables call center supervisors to monitor and record calls for quality assurance, training purposes, or compliance requirements.

Real-time Analytics and Reporting: DialShree provides comprehensive reporting and analytics tools to track and analyze call center performance, agent productivity, call queues, and other key metrics in real time.

CRM Integration: It offers integration capabilities with Customer Relationship Management (CRM) systems, allowing agents to access customer information during calls and provide personalized and efficient service. Review collected by and hosted on G2.com.

There is nothing so far dislike about dialshree. its pretty easy to use. Review collected by and hosted on G2.com.

dialshree is very good dialer for business its help to increase agent productivity Review collected by and hosted on G2.com.

its have many unusable feature that advisor not want so kindly remove that feature from agent page Review collected by and hosted on G2.com.

dialshree dialer is useful to inceease our agents performance its very good to make manual calling and autocalling Review collected by and hosted on G2.com.

some time its slow and we need more features on it Review collected by and hosted on G2.com.

Customizable Campaigns: Users can configure and customize dialing campaigns based on specific business requirements. They can define parameters such as call volume, call time slots, and pacing ratios to optimize the dialing process according to their needs. Review collected by and hosted on G2.com.

It is software that offers good functions to automate, and nothing is negative about it. Review collected by and hosted on G2.com.

dialshree dialer is very helpful to increase agent performance and productivity, its easy to manage and provide full analysis for calling Review collected by and hosted on G2.com.

there is nothing that i don't like in dialshree Review collected by and hosted on G2.com.