--- title: Acqueon Reviews meta_title: 'Acqueon Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Acqueon works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 73 scale: '5' date_modified: '2026-06-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Acqueon Reviews **Vendor:** Acqueon Technologies Inc. **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.2/5.0 **Total Reviews:** 73 ## About Acqueon Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships. ## Acqueon Pros & Cons **What users like:** - Users find Acqueon to be **very supportive** , ensuring customer satisfaction with excellent integration and training services. (7 reviews) - Users value the **exceptional customer support** from Acqueon, which enhances satisfaction and smoothens the integration process. (6 reviews) - Users value the **ease of use** in Acqueon, appreciating smooth integration and intuitive layout for efficient operation. (4 reviews) - Users appreciate the **seamless integrations** of Acqueon, enhancing compliance and simplifying multi-channel customer outreach. (4 reviews) - Users appreciate the **exceptional support and efficient implementation** from Acqueon's team, ensuring high customer satisfaction throughout. (3 reviews) - Users value the **customization options** of Acqueon, enabling tailored solutions that meet specific business needs effectively. (3 reviews) - Easy Integrations (3 reviews) - Efficiency (3 reviews) - Users appreciate the **comprehensive features** of Acqueon, enhancing performance and offering tailored implementations for business needs. (3 reviews) - Flexibility (3 reviews) **What users dislike:** - Users face **limited customization** options with Acqueon, affecting flexibility and ease of use for specific needs. (3 reviews) - Users report **technical issues** causing delays and complications during implementation, affecting overall experience with Acqueon. (3 reviews) - Users find Acqueon's pricing to be **quite expensive** , especially for smaller operations with tight budgets. (2 reviews) - Users face **integration issues** with Acqueon, experiencing confusion between Acqueon and Cisco dependencies during implementation. (2 reviews) - Users find the **learning curve steep** for Acqueon's advanced features, requiring extra time to master customizations. (2 reviews) - Missing Features (2 reviews) - Required Technical Expertise (2 reviews) - Software Bugs (2 reviews) - System Delays (2 reviews) - Admin Issues (1 reviews) ## Acqueon Reviews ### 1. Tawuniya LCM Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Dina E. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Acqueon?** The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. **What do you dislike about Acqueon?** Nothing at all - even the different timezones are handled **What problems is Acqueon solving and how is that benefiting you?** Acqueon is helping solve key challenges related to proactive customer engagement and campaign management. It enables us to: Automate and personalize outbound communications Improve agent productivity through intelligent contact strategies Enhance customer experience by integrating with our existing CCaaS platform The benefits include: Increased campaign efficiency Higher customer response and engagement rates Streamlined operations and improved compliance ### 2. LCM Cloud for Webex CC Migration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Acqueon?** The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a ton of integrity and I truly feel I can trust them to support us when we need them. The team was very responsive during our cutover and accessible to troubleshoot. **What do you dislike about Acqueon?** There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understood things were completed and ready but found they weren't. This caused delays in our go live dates as well as some issues where a version upgrade over a weekend unexpectedly broke some customizations that had previously worked. The team was quick to support that and even with issues during our go live. **What problems is Acqueon solving and how is that benefiting you?** We used Acqueon LCM in Cisco UCCE for many years and now we are using the LCM Cloud solution for our migration into Cisco Webex CC. ### 3. Good partner to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Farid K. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Acqueon?** Acqueon has a team of highly skilled and experienced engineers who have been supporting the product for over a decade. This deep expertise ensures smooth and efficient implementation for their clients. I’ve found some of their engineers to be exceptionally helpful, calm, and composed. They consistently go above and beyond to provide top-quality support, resolving even complex issues regardless of technical limitations and complexities. **What do you dislike about Acqueon?** One major challenge we faced during our project was the lack of an onsite presence from Acqueon. This significantly impacted the pace of implementation, and at some stages, we (from client side) had to push really hard to bring the project back on track. To avoid such issues in future engagements, it’s important for Acqueon to establish a local presence in the Middle East, especially in Saudi Arabia. Relying solely on VPN and remote support often leads to avoidable delays and limits effective collaboration during critical stages of implementation. **What problems is Acqueon solving and how is that benefiting you?** Alrajhi Bank collections department is using LCM AutoDialer to call their customers and ensuring the bank maximum possible recovery on their delinquent and defaulted loans. ### 4. Implementation Process **Rating:** 4.0/5.0 stars **Reviewed by:** Ben M. | Implementation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Acqueon?** The implementation of the Dialer was relatively smooth. The Acqueon Project Engineer was proficiently skilled and was happy to lead myself through the creation process and explain how various configurable items related/affected each other. All challenges/issues once identified as an Acqueon issue, were attended too by the Project Engineer and/or Team. Overall, services provided by the Project Delivery Engineer was rated high. **What do you dislike about Acqueon?** Timezone difference was not too great. Waiting for the Acqueon Team to come online in the afternoon etc. Integration with Cisco WxCC. Had teething issues which was critical for the customer as it was prolonged. Acqueon relied on Cisco to investigate and provide evidence that the issues were on the Acqueon side. Acqueon Support Team, would not initially assist, as the project had not been officially signed off.. (due to these teething issues). **What problems is Acqueon solving and how is that benefiting you?** The Dialer is in use by the customer to satisfy appointment confirmation calls. Number of campaigns run daily can be between 2-4. From the customer position, having calls auto dialed to customers saves the Agents valuable time. ### 5. Tawuniya_LCM Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Dina E. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Acqueon?** The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied. **What do you dislike about Acqueon?** Nothing even the different timezone was not an issue. **What problems is Acqueon solving and how is that benefiting you?** Help running the Campgiens easily / effectively and save time - Integrated with Tawuniya internal systems ### 6. Acqueon team managed the implementation process till the Go-Live very perfectly. **Rating:** 5.0/5.0 stars **Reviewed by:** ahmed h. | Technical Project MAnager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Acqueon?** Acqueon team managed the implementation process till the Go-Live very perfectly. **What do you dislike about Acqueon?** I have nothing to write as I have not seen negative feedback from the customer in the project. **What problems is Acqueon solving and how is that benefiting you?** No Problem as the implementation was done professionally. So good. ### 7. Great experience with Project Management and Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Yender M. | CCIE Collaboration Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Acqueon?** The PM and Implementation Team has excellent performance **What do you dislike about Acqueon?** Prove of concepts are some kind of hard to execute **What problems is Acqueon solving and how is that benefiting you?** They are actually working on CentralAmerica Region for report execution ### 8. Outstanding Partner in Setting Up Our Outbound Dialer System with CISCO UCCX **Rating:** 5.0/5.0 stars **Reviewed by:** Parv G. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Acqueon?** What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert professional services team. They handled the entire setup process for us, ensuring everything was configured correctly and efficiently. The training we received was also excellent, allowing our team to quickly get up to speed on using the system. Acqueon offers a wide range of features, from call management to detailed reporting, all of which have significantly enhanced our customer care team’s performance. The platform is easy to use, and the support throughout the process made a huge difference in our overall experience. **What do you dislike about Acqueon?** Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features took our team a bit longer to fully understand and implement than we expected. While the training and support were helpful, we needed extra time to get comfortable with certain customizations. Additionally, we found that the pricing for smaller-scale licenses was a bit higher than anticipated. **What problems is Acqueon solving and how is that benefiting you?** Acqueon is helping us streamline our outbound campaigns and improve how we manage customer care. By integrating smoothly with Cisco UCCX, it gives us the flexibility to run both agent-assisted and agentless dialing, which makes a big difference in efficiency. The reporting features also give us valuable insights into how our campaigns are performing, so we can make adjustments as needed. Overall, it's been a great tool for improving both our productivity and the quality of service we offer. ### 9. CMG together with Acqueon **Rating:** 4.0/5.0 stars **Reviewed by:** Judith K. | Head of Omnichannel Technology, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Acqueon?** the upsides of Acqueon is that it integrates well with Salesforce and AWS Connect. **What do you dislike about Acqueon?** Acqueon platforms are fairly new in the industry and still not very reliable. **What problems is Acqueon solving and how is that benefiting you?** Acqueon is solving for outbound dialer calls and it benefits CMG with the use of outbound calling compliance rules. ### 10. It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers. **Rating:** 3.5/5.0 stars **Reviewed by:** Dmitrii T. | Teach Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Acqueon?** It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple channels like SMS and email. It’s like having a secret weapon for staying on top of customer outreach without stressing your team out. **What do you dislike about Acqueon?** The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-town IT shop I worked at, the pricing might feel like a stretch. **What problems is Acqueon solving and how is that benefiting you?** Acqueon takes the chaos out of outbound communication. Back in my small-town IT days, we had to juggle calls manually - wasting time chasing dead leads and missing key follow-ups. Acqueon solves that by automating the whole process, predicting when someone is most likely to answer, and ensuring we don’t accidentally break compliance laws. It benefits us by keeping agents focused on actual conversations, not dialing, and by making outreach feel less like a grind and more like a precision operation. ### 11. Implementation Review **Rating:** 2.0/5.0 stars **Reviewed by:** Ethan H. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Acqueon?** I like that this system is very flexible, and has a vast number of features to modify and utilize to fit just about any and every buisness case. **What do you dislike about Acqueon?** Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our organization, and was very argumentative. It is also incredibly frustrating that during implemenation we did not have a resource that could differentiate between what is acqueon dependencies and what is cisco dependencies. The finger pointing back and fourth got to be a bit extreme, and it would be incredibly helpful to have someone that understand both the acqueon and cisco side of this integration to better help customers, and to explain to them when something is on the cisco side of things or when it is on the acqueon side of things. **What problems is Acqueon solving and how is that benefiting you?** Providing list management so that we can run an outbound preview campaign for collection purposes. ### 12. Dialer implementation for CDK-AutoNation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Acqueon?** Very professional and easy to work with team **What do you dislike about Acqueon?** No dislike about Acqueon product or team **What problems is Acqueon solving and how is that benefiting you?** Outbound dialing with a dedicated set of agents for AutoNation ### 13. Acqueon Campaign Management **Rating:** 4.0/5.0 stars **Reviewed by:** Abhijit P. | IS Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Acqueon?** - Satisfies all critical compliance needs out of the box - Provides business operations the ease and flexibility to configure and manage capaigns on a daily basis - Relatively starightforward implementation of the out-of-the-box product - Great product services/ implementation team - Easy to integrate with CRM systems **What do you dislike about Acqueon?** - Needs a clear model to support multi-tenant model for supporting different business units within an organization - Restrictions on certain out-of-the-box features that cannot be customized **What problems is Acqueon solving and how is that benefiting you?** Call complaince is available out-of-the-box and easy to configure at the campaign level. Business operations can manage the product for day-to-day changes without requiring IS support. ### 14. Acqueon Integration with SMS gateway in my organization **Rating:** 4.5/5.0 stars **Reviewed by:** Raheem M. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Acqueon?** We are financial institution with strict security protocols, and our corporate security policy restricts direct communication with SMS servers. Instead we use an internal SMS application with secure, exposed API for sending messages. Acqueon demonstrated exceptional flexibility and expertise by customizing their solution to integrate seemlessly with our internal SMS application API, rather than relying on direct SMS server communication. **What do you dislike about Acqueon?** Missing buildin feature to integrate with SMS API. **What problems is Acqueon solving and how is that benefiting you?** We procure Acqueon - LCM (List compaign management) for solving the collection department problem, Improve customer experience, and revenue result, and adhere to regularity requirements. ### 15. Great solution for the teams that are focused on outbound outreach. Easy to use, fast and reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Zeljko A. | Client Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Acqueon?** Easy to use and reliable solution for the outbound sales team. **What do you dislike about Acqueon?** There is nothing specific that I dislike about Acqueon. **What problems is Acqueon solving and how is that benefiting you?** I have all data about my team calls in one place. Also, it has predictive models to inform my team when is the best time to call. ### 16. A fintech company that migrated several clients to **Rating:** 4.5/5.0 stars **Reviewed by:** Clifford W. | AVP Dialer Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Acqueon?** Layout and format is intuitive and real time modifications can be made intra-day. **What do you dislike about Acqueon?** Sometimes the system can be laggy and the real time reporting could be enhanced.. **What problems is Acqueon solving and how is that benefiting you?** Clicker for our 3rd party collection unit is very beneficial along with giving us a more robust compliance package (Genesys is lacking). ### 17. Exceptional system with superior customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Mary G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Acqueon?** Working with the project team was a great experience. They were very patient and held very detailed training sessions and would tailer to how I would learn best. During the implementation process, they were also very helpful as we worked through the best setup and assisted with any adaption that would need to be made. There are several features that allow for you to become as broad or granular as needed to meet the business need. Acqueon is also very interested in hearing and implementing ways to improve the system or ways the customer may utilize the system. **What do you dislike about Acqueon?** We experienced cummunication barriers, but everyone we worked with was very patient and knowledgeable throughout the process. **What problems is Acqueon solving and how is that benefiting you?** Agent lag time between calls, compliace requirements (state and federal regulations), tracking agent production and phone number effectiveness (RPC). ### 18. CIGNA Acqueon LCM UPgrade and new platform **Rating:** 3.5/5.0 stars **Reviewed by:** Ed M. | Senior IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Acqueon?** Support was very good and their knowledge base was critical for success. **What do you dislike about Acqueon?** Tough to find times to meet during day. getting them into our system for direct access **What problems is Acqueon solving and how is that benefiting you?** Upgrade ### 19. Team really strive to make it a success. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Acqueon?** people - they are able to work in an agile fashion. very commited to making the product a success. **What do you dislike about Acqueon?** Training. Training- whilst we held train the trainer sessions - the documentation on the platform is not strong enough. we still find a reliance on AQN to understand how things are interrelated. **What problems is Acqueon solving and how is that benefiting you?** it gives an ease of control to the Cisco dialler infratructure, meaning we can have those not well versed in telephony able to admin the platform. it provides some interesting real time statistics. ### 20. Outbound Dialer Phone Campaign **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Acqueon?** Acqueon engagement was a great collaboration to get us up and running with our 1st Campaign. We had several road blocks on both sides which delayed the launch of this program but Acqueon remained very patient and kept our engineer resource in place and available to complete our project. Acqueon attended to our campaign issues almost immediately and also quickly implemented campaign modifications. They really showed that they valued us as a customer and truly are interested in continued partnership to assist us to implement the full capabilities of their product. **What do you dislike about Acqueon?** The beginning project setup was a little bit hard to follow. I would suggest using something like Teams file sharing so that we can stay better in sync and understand activities and progress on Acqueon end and visa versa. Also would have been best at start of engagement and through the CISCO integration that we spent more time upfront on preparing the environment so we could scope out 3rd party man hours. Maybe include 2hrs of just report training with key team members. **What problems is Acqueon solving and how is that benefiting you?** Makes it easier to have skilled agents receive preview of outbound call to prospect and be able to capture disposition. Multiple attempts automation easily increases the probability of making a sale. ### 21. Good Experience and Customer Oriented Team **Rating:** 4.5/5.0 stars **Reviewed by:** Alfredo G. | Project Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Acqueon?** Customer Focus and Orientation on the project. **What do you dislike about Acqueon?** Sometimes difficulties with language and understanding each other **What problems is Acqueon solving and how is that benefiting you?** Acqueon is acting as a Dialler ### 22. Friendly support with platform configuration issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Acqueon?** Great documentation Always avaialble for Q&A Always willing to provide support if any issue appeared **What do you dislike about Acqueon?** Sometimes the platform configuration was not well and it has different issues/bugs **What problems is Acqueon solving and how is that benefiting you?** Filter the opt-out and limit the number of calls that our agents should do to our customers ### 23. Wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** VINEET S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Acqueon?** This is part of ongoing Zeta engagement where genpact selected Acqueon as . When we started last year, initially, we thought something is missing. However, Acqueon team Suresh Kumar V and Praveen Kumar G. under the leadership of Eazu Franklin Ranay and really picked it up swiftly and helped us p[ut together missing pieces and delievered solution in time. I must say this one is a very complex multi party integrated solution and Acqueon came up as a great one under the leadership of Eazu. **What do you dislike about Acqueon?** This is part of ongoing Zeta engagement where genpact selected Acqueon as one of the implementation partner. When we started last year, initially, we thought something is missing. However, Acqueon team Suresh Kumar V and Praveen Kumar G. under the leadership of Eazu Franklin Ranay really picked it up swiftly and helped us put together missing pieces and delievered solution in time. I must say, this one is a complex multi party integrated solution and Acqueon came up as one of the best partner to work with under the leadership of Eazu. **What problems is Acqueon solving and how is that benefiting you?** We wanted a solution that will help with auto dialler functionlity and run campaign defined as per the strategy in DM. ### 24. TTEC Digital Review Acqueon Kaiser **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Acqueon?** Acqueon has the best list management tool **What do you dislike about Acqueon?** I do not have any dislikes. This is a tough industry and Acqueon is doing their best. **What problems is Acqueon solving and how is that benefiting you?** A list management solution ### 25. An altogether positive experience under significant time pressure **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Acqueon?** The team showed some great dedication to deliver under difficult conditions. Changing requirments and and scope but reacted with great agility. The product knowledge of the team was critical to delivering against the requirements **What do you dislike about Acqueon?** Working across differing time zones made things more challenging than it should have been at times **What problems is Acqueon solving and how is that benefiting you?** Automation of outbound dialling campaigns allowing us to easily track against our SLA's and compliance requirements ### 26. Customer Acqueon migration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Acqueon?** Product Innovation, Integration and Support! **What do you dislike about Acqueon?** Apart from a couple for configuration changes after migration, Nothing in particular. **What problems is Acqueon solving and how is that benefiting you?** Acqueon acts as Campaign Manager and Webex Contact Center as the dialer. Product inovation requires changes from both Acqueon and Cisco. ### 27. Good Support and Fast Turnaround **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Acqueon?** Customer Service and response time, ease of implementation **What do you dislike about Acqueon?** Wish they could have worked more directly with CDW. Customer did a lot of back and forth between the two at first instead of CDW and Acqueon working together. **What problems is Acqueon solving and how is that benefiting you?** campaign management ### 28. Highly Recommended - Acqueon's Flexibility and User-Friendly Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2023 **What do you like best about Acqueon?** Flexibility and User-Friendly Solutions . **What do you dislike about Acqueon?** nothing till now . **What problems is Acqueon solving and how is that benefiting you?** outpound campaing to reach the customer and also used for agent camapings to reach the customer more efficient ### 29. Well planned and executed migration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Acqueon?** Acqueon professional services team helped us migrating LCM (4.2.1.31 for UCCE). from Win 2012 to 2019 OS. The project engineer (Suresh Kumar V) carried out due-diligence, gathered all the information, and created a checklist by ensuring the key tasks are executed in a sequential way as there were dependancies on multiple stakeholders. We're overall very satisfied with this migration and successful readiness of the production launch. The engineer was very flexible and supportive through out the migration and as a result, we did not see any post production issues which displays the sheer determination of the engineer. **What do you dislike about Acqueon?** Nothing to specify, We're overall satisfied with the quality of work. **What problems is Acqueon solving and how is that benefiting you?** Acqueon helped us mirating the LCM services from Win 2012 to 2019 OS. ### 30. LCM Upgrade: .i **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Telephony Lead for Aviva, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Acqueon?** The Acqueon team, easy to deal with, Expert knowledge and is very professional, and always available, I find their support to be one of the best in the business, and i work with a lot of 3rd parties This upgrade was seamless with Acqueon support, we had to upgrade our OS and also upgrade LCM versions, the project team in Acqueon have a wealth of experience in all areas, professional, dedicated and always available to answer question and also give best advice on the product. Our business leads couldn't operate without the rich features built in to theApp **What do you dislike about Acqueon?** There was nothing i didnt dislike - the time difference between location wasnt a problem with Acqueon to get the project over the line in time on time and within budget. **What problems is Acqueon solving and how is that benefiting you?** This was an upgrade plan - we have a newly updated application with built-in features that doesn't require ANY custom config ### 31. the most customizable software from any company i have ever seen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Acqueon?** Sampson was exteremly helpful and knowledgable about how to solve every issue i threw at him. He was able to customize features of acqueon that i would have never guessed could be. **What do you dislike about Acqueon?** no complaints. every issue i had i worked with sampson to find a workaround. **What problems is Acqueon solving and how is that benefiting you?** the auto dialer functionaility is saving us time and money. However the scheduling and timing of acqueon when calling has been extermely useful. ### 32. Challenging **Rating:** 1.0/5.0 stars **Reviewed by:** Ken M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Acqueon?** The dialler application itself works well and is simple to use. **What do you dislike about Acqueon?** Hosted platform is difficult to integrate with existing Foxtel repoting platforms, probably would have been better to use hosted in Foxtels EC2 evironment to allow open access to the database. Intergration with Verint call recording was pooly understood. **What problems is Acqueon solving and how is that benefiting you?** relpacing on premises Avaya Dialler as part of a larger transformation project to AWS ### 33. Professionals. Only improvement for us that work on Spain that they could speak Spanish **Rating:** 4.5/5.0 stars **Reviewed by:** Javier M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Acqueon?** They understand the technical solution and the business environment where it is deployed. They are flexible on the implementation project. **What do you dislike about Acqueon?** They are not in Spain but this is not a proper dislike but a circumstance. **What problems is Acqueon solving and how is that benefiting you?** Our capacity to call our customers in an automated way. ### 34. Upgrade LCM campaign manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Acqueon?** The Acqueon engagement with the project was outstanding. The implementation team is always ready to help with any issue. The engineering team is there to assist in the case it is needed. We had some issues after upgrade and aqueon always there to help us. **What do you dislike about Acqueon?** Sometimes the support team takes some time to respond to requests. Maybe because of the different time zone. May require some customization and adaptation from the business **Recommendations to others considering Acqueon:** A good solution for campaign management **What problems is Acqueon solving and how is that benefiting you?** With LCM we gain the ability to manage the collection campaigns more gradually, now we can choose which client we contact and when based on multiple factors selected by the business without technical team intervention giving new flexibility to the customer team. ### 35. Acqueon Review **Rating:** 1.0/5.0 stars **Reviewed by:** Anthony M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Acqueon?** The support from the leadersip team has been great throughout the process. **What do you dislike about Acqueon?** The integration of the product was terrible, and although we have gone live, we still have anumber of issues outstanding. **What problems is Acqueon solving and how is that benefiting you?** I'm looking to run my centre more efficiently, with deeper insights into performance ### 36. Acqueon is a wonderful solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Acqueon?** Acqueon is a cloud based solution that integrates well with customized environments. Their level of support during implementation is second to none. **What do you dislike about Acqueon?** The only issue was scheduling with the Indian timezones as they are more then 12 hours difference. Acqueon was extremely accomidating with their schedule! **What problems is Acqueon solving and how is that benefiting you?** Outbound dialer Campaigns were needed and had to integrate with our current infrastructure and CRM. The solution they provided fit perfectly with us. ### 37. Loved it. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Acqueon?** The interface of Acqueon is something that is changing the outerworld. **What do you dislike about Acqueon?** it gets stucks sometimes and then it is very difficiult to proceed forward. **What problems is Acqueon solving and how is that benefiting you?** It helped me fulfilled the problem i was facing with my call compliance rate. ### 38. Acqueon Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Acqueon?** Thier presense of support. Their follow up. **What do you dislike about Acqueon?** Nothing to comment. All worked very well. If there is a comment it would be on assigning suitable delegates for the meetings with the answers. **What problems is Acqueon solving and how is that benefiting you?** So far, we haven't functionaly. But the usability factor and portal itself could be improved further for the sake of ease in administration. Depth integration with WxCC also would be a comment on improvement. ### 39. The project team is extremely professional at all times **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Acqueon?** I have been working with Acqueon for over a year. The project team is always very responsive and willing to help. **What do you dislike about Acqueon?** I have yet to have a negative experience. **What problems is Acqueon solving and how is that benefiting you?** Acqueon allows us to offer our clients a true "omni" channel experience - blended voice, chat and email communications under one platform. ### 40. Outstanding performance...great work! **Rating:** 4.5/5.0 stars **Reviewed by:** Leon H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Acqueon?** Attention to detail...excellent overall product knowledge **What do you dislike about Acqueon?** No comments at this time...all is working **What problems is Acqueon solving and how is that benefiting you?** Outbound calling ### 41. Great Experience working with Acqueon Team **Rating:** 4.0/5.0 stars **Reviewed by:** Tawanna S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Acqueon?** The hands-on support was great and the team worked with us to build the campaign quickly, offering expereince advice. **What do you dislike about Acqueon?** I can't identify any downsides at this moment. **What problems is Acqueon solving and how is that benefiting you?** Campaign automation ### 42. Acqeuon support has been fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Acqueon?** We needed to utilize Acqueon in a custom way that integrated with our existing technology. This created some additional complexity in getting the tool to work properly for us. However, Acqueon was extremely helpful every step of the way and did a tremendous job working with us until we were able to get the solution working. They have always been responsive and have gone above and beyond working with our engineering team as well as our operational team to properly integrate the solution and help our operations team utilize the tool effectively. **What do you dislike about Acqueon?** Acqueon ended up being far more difficult to implement than I would have hoped, but again, this was largely due to the custom way in which we were utilizing the tool. I imagine a more standard implementation would be much smoother. However, even though it proved to be difficult, it would not have been possible at all if Acqueon wasn't flexible and did not make changes on their end that facilitated our custom integration. **What problems is Acqueon solving and how is that benefiting you?** We are lowering our call center cost for both sales and collections by improving dialing efficiency. This is extremely important in our company since we are heavily reliant on our call center and every efficiency gain is very impactful. ### 43. Enterprise Contact Center Architect **Rating:** 3.5/5.0 stars **Reviewed by:** Ann G. | Technical Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Acqueon?** The robustness of the LCM solution and the ability to support customization for the complex campaign management. The team we worked with on our implementation was very knowledgeable and had in-depth expertise on how the solution worked to advise us of the best way to implement our requirements. **What do you dislike about Acqueon?** Even though LCM supports complex customization, when troubleshooting or issues arise, it is difficult for Tech Support to be knowledgeable enough to resolve them. **Recommendations to others considering Acqueon:** LCM solution is very flexible and allows for a lot of customization. If you can design your campaigns without customization, it would be highly recommended. **What problems is Acqueon solving and how is that benefiting you?** Our organization needs the flexibility to send out large volumes of appointment/billing/other reminders. The solution offers a robust delivery capability. We have been able to reduce dependency on 3rd party vendors that provided this capability which is a huge cost savings. ### 44. Acqueon are both professional & highly responsive for all LCM delivery projects & support **Rating:** 5.0/5.0 stars **Reviewed by:** Karen B. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Acqueon?** Acqueon's approach to project delivery and general support is excellent. They have a team of experts who are knowledgeable on their software, efficient & flexible to work within the customer schedule Support issues/queries raised are always responded to within a short timeframe and with the same level of expertise. Acqueon works with the customer to deploy, provide training, and if required, provide customization to meet the customer requirements. **What do you dislike about Acqueon?** I cannot find anything to say here! There is no dislikes to mention. **Recommendations to others considering Acqueon:** Discuss both IT and business requirements with Acqueon's team of experts to get the most suitable solutions for your business. **What problems is Acqueon solving and how is that benefiting you?** LCM is used for both Voice & SMS within the business teams, for Collections & Sales. The application workflow has proved to be easy for local business users and highly flexible in applying different rules for process and engagement. This has enhanced the efficiency for the business teams, both day-to-day operational management and also management reporting, to ensure the business adheres to the regulations on the number of contacts ### 45. Acqueon LCM with Cisco UCCX **Rating:** 4.5/5.0 stars **Reviewed by:** Nena S. | Director, Unified Communications Technology, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Acqueon?** The Acqueon LCM product is the perfect enhancement to the Cisco UCCX auto-dialer. It provides the needed flexibility to effectively and strategically manage campaigns. The implementation team was very thorough in gathering the information needed for a successful deployment. We implemented the system in September 2020 and changed how we use the system dramatically in November 2021 when new federal regulations required we change the way we auto-dial certain customers. We engaged their pre-sales engineers to devise a way the system could be altered to meet these requirements. At first, we weren't sure the LCM system could be used as we needed but this engineer went above and beyond to find a solution. Because of this, we were able to meet the federal regulations deadline for these changes. **What do you dislike about Acqueon?** It's not a "dislike" but areas of improvement and I think there are a few that could be addressed. Regarding the system, (1) they seem to have a dot release about every 2 weeks. It would be beneficial to have a customer portal to review the release notes and timelines. This would help the customer know if a bug they have may be addressed with one of the releases and let the customer decide if they should do the upgrade or wait. (2)During the implementation with UCCX 11.5, we determined the Informix db was being hammered by LCM requests and we had to alter the timeframe the LCM communicates with it. This was a customization that possibly should be standard. Regarding operations, (1) a customer portal for submitting and tracking tickets would be nice. Also, there is no phone number to call for urgent matters. Everything is done via email. While they are responsive to emails, sometimes it would be nice to get on a phone call and explain the issue. (2) Likely related to my specific configuration as I'm in a hosted infrastructure environment where both my UCCX and Acqueon servers are hosted by a 3rd party. Granting support access to my server requires me to RDP to the server and they access it by controlling my PC via a Webex session. You can imagine that any support call where this access is needed requires me to be without a PC for the duration of the call as they are controlling my PC. Hopefully, other customers don't experience this frustration. My last area of improvement would be training. Pre and/or Post-implementation training would be beneficial. The system is very robust and having admin training to understand the system better would benefit both Acqueon and their customers. We may be able to use the system differently but going thru the admin guides to figure it out isn't the way. All in all, their support staff is friendly, helpful, and knowledgeable. **What problems is Acqueon solving and how is that benefiting you?** We needed a way to slice and dice campaign lists and implement the best time to call/right party contact functionality. The vanilla Cisco UCCX dialer doesn't have that ability so we started looking for a tool to allow this and Acqueon was highly recommended by our hosting vendor and other Cisco customers we talked to. We also wanted better real-time and historical reporting functionality. ### 46. LCM Upgrade Project Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Acqueon?** Very eager to ensure the project is successful. Worked long hours to achieve this. Always available for project calls. Available when the go live date needed to be pushed out a week. **What do you dislike about Acqueon?** Nothing. All worked well. Acqueon were quick to resolve issues and they were always available when required. **What problems is Acqueon solving and how is that benefiting you?** Resource availability. They make themselves available when required. Even at short notice. ### 47. With Cisco Webex CC there have been not enough features available like more dialing modes etc. **Rating:** 2.5/5.0 stars **Reviewed by:** Frank M. | Solution Owner Webex Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Acqueon?** Responsive and comitted people doing a good job **What do you dislike about Acqueon?** Postponing dates late in the process as this was part of a solution to sell **What problems is Acqueon solving and how is that benefiting you?** Outbound capabilities for Cisco Webex Contact Center ### 48. Acqueon Implementation **Rating:** 2.5/5.0 stars **Reviewed by:** Terry C. | Collections and Recovery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Acqueon?** I like that the product is in the cloud. **What do you dislike about Acqueon?** There were challenges in understanding a difference in terminology between Acuqeon and our company. **What problems is Acqueon solving and how is that benefiting you?** Acqueon is replacing our outdated call campaign management application. ### 49. Acqeuon was very responsive to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Acqueon?** The Acqeuon LCM application is a very easy to use tool and the resources that assisted on helping us get it set up were very responsive to all questions and inquiries we had. **What do you dislike about Acqueon?** The only dislike we have for the LCM application is that there is no easy way to see the contact list that is ready to be dialed other than going into the uploaded file directly. We're hoping this may get resolved with a future patch. **What problems is Acqueon solving and how is that benefiting you?** Acqueon has provided a very efficient way of managing outbound contact campaigns with a very easy-to-use tool. Creating new campaigns is a breeze compared to the tools we have used in the past. ### 50. Acqueon LCM upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Acqueon?** LCM is a good product with a lot of functionality that enhances the Cisco UCCE Dialer **What do you dislike about Acqueon?** Acqueon LCM meets the requirements we have, so there is nothing I dislike. **What problems is Acqueon solving and how is that benefiting you?** Acqueon offers campaign list functionality for Cisco outbound dialler ## Acqueon Discussions - [What is Acqueon used for?](https://www.g2.com/discussions/what-is-acqueon-used-for) - [View Acqueon pricing details and edition comparison](https://www.g2.com/products/acqueon/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+16%3A11%3A23+-0500&secure%5Bsession_id%5D=afa5e719-ccf4-4195-94b4-230a19fcca62&secure%5Btoken%5D=b30b647b5fd5ac3e2aa0858badec6e41c8160e26658884ea48be782978d88a58&format=llm_user) ## Acqueon Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Avaya, Inc.](https://www.g2.com/products/avaya-inc/reviews) - [AWS Direct Connect](https://www.g2.com/products/aws-direct-connect/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) ## Acqueon Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Compliance** - Regulations - Updates - Exemptions **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Management** - Scrubbing - Blocking - Campaign Management - Screening **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Acqueon Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,426 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (597 reviews)