# Salesloft Reviews **Vendor:** Salesloft **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,287 ## About Salesloft Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. ## Salesloft Pros & Cons **What users like:** - Users appreciate the **ease of use** of Salesloft, making day-to-day selling straightforward and intuitive. (256 reviews) - Users find Salesloft **extremely helpful** for managing their pipeline with efficient cadence creation and open rate tracking. (158 reviews) - Users appreciate the **comprehensive integration and AI features** of Salesloft, enhancing their sales efficiency and personalization. (155 reviews) - Users value the **automation features** of Salesloft, enhancing lead tracking and improving email campaign effectiveness. (146 reviews) - Users love how Salesloft is a **significant time-saver** , streamlining their workflows and simplifying daily selling tasks. (138 reviews) - Integrations (119 reviews) - Efficiency (80 reviews) - Lead Management (80 reviews) - Simple (78 reviews) - Easy Tracking (77 reviews) **What users dislike:** - Users note a lack of **essential features** in Salesloft, such as auto-dialing and domain rotation, affecting productivity. (95 reviews) - Users face issues with **call functionality** , including ID mislabeling and delays in voicemail messaging. (65 reviews) - Users experience **integration issues** with Salesloft, notably with syncing and support, affecting overall functionality. (62 reviews) - Users find a noticeable **learning curve** with Salesloft, especially when transitioning from familiar tools like Outlook. (60 reviews) - Users find **Salesloft's complexity and cost** limiting, especially if not utilizing the full system and its features. (55 reviews) - Users experience **email issues** , including unmanageable send times and blank emails, leading to frustration and inefficiency. (52 reviews) - Users note a **lack of features** in Salesloft, especially for integrations and overall sales platform capabilities. (52 reviews) - Users struggle with **contact management inefficiencies** , finding it time-consuming to access and update important information. (43 reviews) - Slow Loading (42 reviews) - Not Intuitive (41 reviews) ## Salesloft Reviews ### 1. Sales Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Jeron P. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Salesloft?** I like how easy Salesloft is to use. The navigation is also easy **What do you dislike about Salesloft?** There's really nothing to dislike about Salesloft other then the incoming calls feature gets turned off when you reboot your computer. **What problems is Salesloft solving and how is that benefiting you?** It's solving my follow up problem. It benefits me with the scheduled emails. ### 2. Poor customer service, getting left behind in technology **Rating:** 0.0/5.0 stars **Reviewed by:** Craig P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Salesloft?** Their native Saleforce integration is mediocre, but the competition has caught up. **What do you dislike about Salesloft?** I have been a Salesloft customer for 3 years, things started out well but they never updated features or technology in that entire period. Outbound email best practices are not possible with Salesloft and it will ensure poor email deliverability, limited campaign options, and a lack of integrations to new sales tech Worst of all was my customer service experience. I noticed an annual auto renewal hit my credit card and informed their billing and customer service immediately that I did not plan to renew and that I would like a refund. They refused completely and wouldn’t compromise in any way. They referenced an email about billing that went to my spam, this info in inaccessible on their platform, and they felt completely entitled to keep all of my annual fee. Stay far away from Salesloft! **What problems is Salesloft solving and how is that benefiting you?** Salesloft wants to be an enterprise sales solution and the goal is to create outbound efficiency. Many competitors solve that problem better. **Official Response from Katherine Horner:** > I'm sorry to hear your frustrations around the product and feel that the enforcement of our contract terms was unfair. We adhere to these terms for all customers in order to provide equal service to all customers. As for the product innovation, we do share all product release notes (monthly) in our Community as well as on our Product Innovation page - you can find our seasonal launches there as well. Please reach out if you'd like to discuss this further or if there's anything I can do to help. ### 3. A great tool for selling teams to manage their tasks, dial and report! **Rating:** 4.0/5.0 stars **Reviewed by:** Joe G. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Salesloft?** Keeps me organized. Task management. Nice reporting insights. **What do you dislike about Salesloft?** Can't bulk create tasks based on certain criteria (add people to new cadence, send one off emails to folks at a certain stage in a cadence). **What problems is Salesloft solving and how is that benefiting you?** Helps me organize communications with my prospects by allowing me to build cadences and execute on them. ### 4. Excellent platform for daily SDR tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Eduardo S. | Associate Manager - SMB, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Salesloft?** It has been a great solution for visualization of tasks, leads and deals I am working on. The platform runs smoothly with no flicker, flash nor delay in loading time. It is easy to use ! **What do you dislike about Salesloft?** There is nothing I can think of since I have never had any kind of issues with the platform. **What problems is Salesloft solving and how is that benefiting you?** Salesloft is helping me managing huge loads of contacts, tasks and deals efficiently saving time and being extremely accurate in data. ### 5. User-Friendly and Efficient—A Game-Changer for Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Salesloft?** User friendly and efficient. Love the layout especially the Cadence view and ease of logging activities **What do you dislike about Salesloft?** Could better utilize AI i.e. parallel dialer, AI-emails **What problems is Salesloft solving and how is that benefiting you?** Getting through my list of leads daily in a way that is efficient ### 6. It's good platform to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Thais F. | Sales Director, LatAm, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Salesloft?** Integration with SFDC, easy and intuitive. **What do you dislike about Salesloft?** I don't know answer this question because I didn't have any dislike yet. **What problems is Salesloft solving and how is that benefiting you?** Productivity is greater and the connection with other platforms are benefits that make me use Salesloft. ### 7. easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Yaimi V. | Business Development Representative(APAC), Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Salesloft?** It's not very complicated to use as more features are added **What do you dislike about Salesloft?** The error occurred very while submitting a new client details on the crm **What problems is Salesloft solving and how is that benefiting you?** recently it was difficult to update the call but now it has more option to deposit the call. ### 8. Salesloft Admin Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh G. | Data Strategy and Sales Insight, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Salesloft?** Cadence Automation with Personalization Workflow Efficiency Ease of Use **What do you dislike about Salesloft?** Steep Learning Curve for New Users Reporting Limitations **What problems is Salesloft solving and how is that benefiting you?** Salesloft is designed to solve key challenges in modern outbound and inside sales, especially around scaling outreach while staying personal, consistent, and efficient. ### 9. Excellent Automation and LinkedIn Sync, Occasional Outages **Rating:** 5.0/5.0 stars **Reviewed by:** Shirish M. | Google Cloud - BDR - Startups/Enterprise - North America -TP, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Salesloft?** automation in cadences, self filling and name capture through emails. sync with LinkedIn. It is great package. **What do you dislike about Salesloft?** nothing as such. Outages have been troubling. **What problems is Salesloft solving and how is that benefiting you?** helps initiating and tracking bulk outreaches. ### 10. It was okay. Cadences are good, but integrations are some issue. Less automation in terms of tasks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Salesloft?** Good Cadence workflows. I like that you can integrate to the likes of Nooks. **What do you dislike about Salesloft?** It feels almost like a legacy tools sometimes. Hubspot and Salesloft integration i don't think is great. I don't understand why. **What problems is Salesloft solving and how is that benefiting you?** Making sure we adhere to a sequence, and not miss out on calling the right people. ### 11. Useful took **Rating:** 5.0/5.0 stars **Reviewed by:** Charmi M. | ADR, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Salesloft?** The way it helps extract numbers and how it gets synced easily to other ERPs **What do you dislike about Salesloft?** the pricing model for it as it turns out to be expensive **What problems is Salesloft solving and how is that benefiting you?** it helps get through contacts and store them in sync with salesforce ### 12. From a BDR's perspective using the tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Salesloft?** This is probably to date, the best outreach tool that i've used. Has so many filtering capabilities based on what you are looking for from the people you have reached out to. If you are an organized seller, you can really take advantage of the workflows that it provides in terms of contact filtration and making good lists from the data you have in the tool. It has a decent learning curve for the advanced workflows but is an absolute game changer once you know how to use it to your advantage. **What do you dislike about Salesloft?** - I wish it had a little more fine grained filtering options for certain tabs that it currently does not have. - Frequently, caller ID appears as "Scam Likely" on prospects phones. From what i've heard, Phoneburner doesn't have this issue. - Texting is not seamless and is very manual when reaching out to prospects. - Dropping voicemails has a delay and some of the messaging in the dropped voicemail gets lost. - Would be great if there was a way to automatically drop the voicemail for you not having to toggle in after every dial ending. Would make the workflow much superior to how it is currently. **What problems is Salesloft solving and how is that benefiting you?** Outbounding at scale while staying organized and keeping track of outreach along with enhancing workflow when doing outreach. ### 13. User-Friendly Interface and Great Email Tracking! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Salesloft?** Very easy-to-use UI and their email tracking feature **What do you dislike about Salesloft?** Sometimes it's buggy, and no customer support **What problems is Salesloft solving and how is that benefiting you?** Create industry-specific cadence and Salesloft is helping well. ### 14. Salesloft ease **Rating:** 5.0/5.0 stars **Reviewed by:** Khushi P. | Business development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Salesloft?** Easy to prioritize the task that is given to the team **What do you dislike about Salesloft?** Sometimes the calling feature is slow to use **What problems is Salesloft solving and how is that benefiting you?** Easy to prioritize my task to outreach to prospects better and I can see who has clicked my email and clicked to the link ### 15. Practical reports, but limited integration without Mulesoft **Rating:** 5.0/5.0 stars **Reviewed by:** Milena P. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesloft?** Reports, practical and intuitive way to use the tool **What do you dislike about Salesloft?** The difficulty of integrating with other systems without using Mulesoft **What problems is Salesloft solving and how is that benefiting you?** Easy way to customize for the sales team ### 16. More Updates **Rating:** 3.0/5.0 stars **Reviewed by:** Madison C. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Salesloft?** SalesLoft has some cool intelligence for pipeline, calls, tonality of emails, and getting through tasks **What do you dislike about Salesloft?** It needs more updates to at least compete against Outreach. Outreach was easier in a way of tracking cadences by how many meetings/opps are created from it. A lot of our reports do not work well with SL. Overall there needs some work done on the backend. **What problems is Salesloft solving and how is that benefiting you?** SalesLoft helps is reps get through tasks and keep track of responses from emails to follow up ### 17. BDR's Best Tool **Rating:** 5.0/5.0 stars **Reviewed by:** MaryEllen B. | Business Development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Salesloft?** Salesloft makes outreach timely, user friendly, personalized and collaborative. I've used Salesloft for three years as a BDR and I can confidently say it is a must have tool to drive business. Salesloft seemlessly integrates with Salesforce, provides personalized short cuts to make persoanlized outreach simplisitic, and the completely customizable cadences allow for sharing across all users. I also enjoy Salesloft's converstions tab to review prior calls, It gives a quick summary, talk ratio and helpful insights to improve my call quality and ensure I am focusing more on my customer. I spend my entire day in Salesloft and rely on the day reminders for calls/emails to keep me exceeding and meeting my KPIs. I highly recommend Salesloft to all business development teams. **What do you dislike about Salesloft?** I wish there were design layouts and more ways to personalize the look of the email on Salesloft. This is something our marketing team would like to integrate into our emails as we have a common template that is used across all other outreach. **What problems is Salesloft solving and how is that benefiting you?** Salesloft helps me keep track of my calls, activities and emails to ensure I am hitting and exceeding my KPIs. Salesloft helps me be reflective on my conversations. Salesloft helps me to keep track of every outreach done to a contact. Salesloft templates help me see the analytics of what emails are high performing and ways I can increase click, open and response rates. Salesloft helps me collaborate with my team on email templates they create and cadances my BDR Manager wants us to push into market. Salesloft helps me set reminders to follow up on clients that want to reconnect in 6-12 months without having to record that information in another spot that would likely be forgotten. It keeps me organizaed. ### 18. SalesLoft help focusing on the customer that makes the Company more resilient **Rating:** 5.0/5.0 stars **Reviewed by:** Ian B. | Product Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Salesloft?** Well cadence play's the best role in getting more sustainable revenue growth **What do you dislike about Salesloft?** We have to remove contacts ownership manually from our name to unassigned. It should be auto when someone puts negative sentiments. **Recommendations to others considering Salesloft:** SalesLoft help focusing on the customer that makes the Company more resilient **What problems is Salesloft solving and how is that benefiting you?** Help focusing on the customer that makes us more resilient. ### 19. Very easy to use CRM. Well Structured and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Salesloft?** The cadences (when laid out properly), make cold outreach efficient and simple. The accounts section makes it easy to enrich raw data into contacts. Analytics allow me to conduct research into my own productivity and performance. **What do you dislike about Salesloft?** There is a lot of clicking that goes into each action. Feels like it could be more time efficicent on this side of things. **What problems is Salesloft solving and how is that benefiting you?** Rather than having a seperate CRM and dialer, they are both combined in one. It makes it simple to convert raw company data into sales. ### 20. Salesloft in the management of sales process **Rating:** 4.0/5.0 stars **Reviewed by:** Gulen A. | Associate Director - EUROPE, Government & Public Sector, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Salesloft?** It is being connected / integrated with the CRM of the company MSD. **What do you dislike about Salesloft?** The dashboard is not intuitive. And the emails not being lofted in Outlook online version is a huge inconvenience. Customer support is not convenient too. **What problems is Salesloft solving and how is that benefiting you?** Its been integrated with MSD is good but having issues with outlook most of the time. ### 21. Keeps my prospecting moving forward and saves countless time with template emails **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin S. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Salesloft?** I absolutely love cadences and how easy it is to create them for targeted use and consistent messaging. I'm not the most organized person, so ensuring I am making outreaches with proper spacing and messaging is amazing. Being able to listen back to my calls was something I never thought would be so valuable from both a info perspective but also from a coaching perspective. The analytics is just the right amount showing you how your efforts stack up against your peers. Insight into cadence performance such as number of views, clicks or replies along with which prospects are showing interest. **What do you dislike about Salesloft?** I like that you can view by email, call, notes etc., but I wish it were easier to add an additional filter of call sentiment or disposition. With emails, I wish I could filter for those with replies only so I don't have to scroll through years of reps sending un-answered emails. **What problems is Salesloft solving and how is that benefiting you?** Keeping track of prospects, which call/email am I on, their engagement and historical notes ### 22. Great tool for cold outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Onur A. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Salesloft?** I like that it has an easy-to-use UI, and the phone app is very useful for tracking your cadences. **What do you dislike about Salesloft?** I have been using the tool for over three years, and I appreciate all its features and usability. **What problems is Salesloft solving and how is that benefiting you?** I am running my outbound email cadences and it is providing me very good analytics ### 23. Great to organise calls and tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Nacho H. | Account Manager - Iberia, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Salesloft?** You could have an order while calling BF and sending sequences **What do you dislike about Salesloft?** The UX was not the best, and sometimes it did not allow to work properly. **What problems is Salesloft solving and how is that benefiting you?** Basically calling all my data base of customers, keeping track of response and most important of unresponsive customer to nurture them and bring them down the sales funnel ### 24. Salesloft - Your CRM's Best friend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Salesloft?** It helps organize our CRM into bite size pieces. **What do you dislike about Salesloft?** I wish there was an audio transcript of the calls and an easier way to look at all the audio logs. You have to individually click each audio recording to hear it. **What problems is Salesloft solving and how is that benefiting you?** Email tracking, sales engagement, cadences ### 25. SalesLoft - Hero for sales outreach! **Rating:** 4.5/5.0 stars **Reviewed by:** Sakshi . | Product Success Manager, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Salesloft?** I like everything about this product, from the very simple UI to a feature-rich experience. It is truly a game-changer for me. My favourite features are the ability to connect it with Salesforce CRM and the easy process of scheduling the cadence. **What do you dislike about Salesloft?** I like this product a lot, but I believe the email template can be improved; they feel outdated now. **What problems is Salesloft solving and how is that benefiting you?** This product helps is solving various challenges, the major problem that it is solving is - earlier it was really difficult for us to track where the sales funnel is but now we can track everything which has improved the follow up process significantly. ### 26. Amazing help with prospecting! **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne C. | Regional Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Salesloft?** I like to build cadences and I get to decide how to use them. It's efficient and very user friendly. It connects well with our other tools too. Makes me be able to stay organized and get emails out in a timely manner and organize how I prospect. **What do you dislike about Salesloft?** I don't have a negative. Sometimes it can be glitchy or slow when lots of emails are going out...but that's to be expected. **What problems is Salesloft solving and how is that benefiting you?** I'm able to send lots of emails to the right folks in a timely manner. ### 27. The worst customer service, especially if you're a smaller company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Salesloft?** Cadences work great and the AI they've built into their templates is helpful. **What do you dislike about Salesloft?** Super clunky to set up. Conversations doesn't work at all. They sell it as a gong competitor. It doesn't even have the functionality of Zoom. Their customer service is horrible. My company has been trying to get in touch with someone there for over 5 months with no response. Their online customer service ticketing automatically closes the case after 48 hours, regardless of if they have responded to your initial request or not. Its no wonder they continue to lose market share to top competitors. **What problems is Salesloft solving and how is that benefiting you?** Biggest thing Salesloft provided is sales engagement and email tracking. **Official Response from Katherine Horner:** > Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with our customer service. We strive to provide excellent service to all of our customers, and it’s clear we fell short in your case. Feel free to reach out to me, personally if you still need assistance! Your feedback is incredibly important, and I'm committed to improving our service to ensure this doesn’t happen again. Sincerely, Katherine ### 28. I love Salesloft !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Salesloft?** I like the fact that everything related to revenue is centralized in sales loft, and I do not need any more software to run my cadences as ahead of business development at my company **What do you dislike about Salesloft?** The fact that it’s a little too hard to skip steps within my cadences are a bit of a hassle from time to time **What problems is Salesloft solving and how is that benefiting you?** Again, as I mentioned, the fact that all my cadences are centralized and one specific place ### 29. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren E. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Salesloft?** Cadence usage. keeping up-to-date with outreach **What do you dislike about Salesloft?** Rhythm is not very useful as I do not always work on the same cadences in order **What problems is Salesloft solving and how is that benefiting you?** Ease of outreach. Mass outreach ### 30. Warning: Avoid Salesloft due to their subpar product and aggressive sales tactics. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2024 **What do you like best about Salesloft?** While our experience with Salesloft's sales team and customer service was extremely disappointing, the product itself did have some useful features that helped us with our SDR process. However, the company's aggressive sales tactics and inflexibility ultimately outweighed any potential benefits. We would caution others to carefully consider these factors before committing to Salesloft's product." **What do you dislike about Salesloft?** We purchased Salesloft's product a year ago, and upon signing up, we were led to believe that we were committing to a one-year contract with a clear start and end date. However, their Master Service Agreement (MSA) states that the product will auto-renew unless otherwise specified on the order form. Despite the order form indicating a one-year subscription, Salesloft claims that we are subject to auto-renewal. The company makes it difficult to cancel by requiring a 60-day notice period and forcing customers to speak with a sales agent. When the subscription renews, they send threatening emails and attempt to coerce customers into prepaying for the entire year or risk being sent to collections. This lack of empathy and transparency is concerning. As a business owner with over 20 years of experience, I have never encountered such aggressive renewal tactics. Salesloft's pushy sales team has been trying to increase our licenses, threatening a 7% annual increment if we don't comply. When we attempted to reduce our licenses, they claimed that we needed to notify them 60 days in advance, which was not possible. We are now being forced to renew at a higher rate per year, with no option to reduce our licenses. This inflexibility and disregard for customer service are major red flags. I strongly advise others to exercise caution when considering Salesloft, as their tactics can be detrimental to customers. **What problems is Salesloft solving and how is that benefiting you?** While Salesloft's product showed some promise, particularly in our SDR & outreach process, the company's aggressive sales approach and inflexible policies ultimately made it a poor choice for our business. **Official Response from Katherine Horner:** > We're sorry to hear that you were disappointed and feel that the enforcement of the contract terms was unfair. These terms protect both us and our customers and we adhere to them in order to provide an equal level of service to each customer. While we can't reach out directly due to the anonymity of your review, please don’t hesitate to contact your account team directly if you'd like to discuss further. ### 31. Salesloft - A game changer for managing outbound sales cycles **Rating:** 5.0/5.0 stars **Reviewed by:** Chad B. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Salesloft?** Salesloft streamlines majority of my sales deals in an a unified, user friendly dashboard. I can easily track calls, emails, metrics, and follow ups all in one place! This has made my sales strategy massively efficient, leading to more deals won. **What do you dislike about Salesloft?** No downsides thus far other than the ability to edit / cancel cadence groups. **What problems is Salesloft solving and how is that benefiting you?** Salesloft has solved my disjointed follow up method. I can now easily set reminders and be up to date with all my clients! ### 32. Salesloft is a great tool to stay both efficient and organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Salesloft?** The best is the greatly increased productivity without giving up the quality in the outreach. **What do you dislike about Salesloft?** That there is no reverse function when you type your message. Like the one you can find when writing an email in outlook, if you change your mind, and you want to go back to an earlier version of the message, as far as I can see, that cannot be done. You will then either re/write the message *always time consuming to have to type all over again, and you will always miss something from past writing ..... I would love to such a function added. Right now, I have to just close the message without saving and start all over with my initial blanket email. **What problems is Salesloft solving and how is that benefiting you?** I have a huge market to cover with +15 countries in EMEA. I wouldn't be able to reach all of leads in each country with consistency - a consistency that is key to the results. Instead it would have been a sporadic here and there across the region, and a very stressed BD who would not be able to reach target goals in terms of delivery of opportunities. ### 33. Salesloft makes my job easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Salesloft?** Salesloft helps me effectively manage a high volume of client and prospect communications. Cadences make prospecting simple yet personalized. I couldn't run my day without it. **What do you dislike about Salesloft?** There's nothing I don't like about Salesloft. **What problems is Salesloft solving and how is that benefiting you?** Before Salesloft, I had no insight into who was engaging with my communications. Now that I know who my hottest targets are, I know who to invest my time in. ### 34. Very effective to track conversation history of a prospect. **Rating:** 4.5/5.0 stars **Reviewed by:** Murali B. | Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Salesloft?** Easy to learn and use for an entry level SDR. Functionalities available to add all kind of information regarding a conversation history with a prospect. Notes, pins, alternative numbers, call notes etc. Cadences at different stages of a prospect is greeat. Bulk and mass emailing at ease. **What do you dislike about Salesloft?** Plugins. Chrome plugin was a work in progress for a very long time but I believe recently fixed. But I still believe other plugins have issues like zoom. **What problems is Salesloft solving and how is that benefiting you?** Maintain touch points by Automated Email cadences. Outbound calling, sharing call recordings, seeing conversation history with a customer across the entire company. ### 35. use for setting up email cadence and track outbound open rates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Salesloft?** It is simplistic and intergrates fairly well with SFDC **What do you dislike about Salesloft?** hate the color. UX just doesnt make complete sense to me. some cadence edit features that seem DUH to me are nonexistent. **What problems is Salesloft solving and how is that benefiting you?** tracks email open rates, helps make setting up sales cadence email funnels fairly easy ### 36. Salesloft review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Salesloft?** seeing email opens and cadences for prospecting outreach **What do you dislike about Salesloft?** not really, love the gmail integration that it offers **What problems is Salesloft solving and how is that benefiting you?** Automating outreach to save time! ### 37. Great for outbound outreach, but definitely a learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Roselle P. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Salesloft?** I love the email tracking feature, and the calendar integration is really helpful. When prospects reschedule through the link, it automatically updates on my calendar, which saves a lot of time. The sleek dashboards and integration with tools like Apollo and Autobound are also a big plus. **What do you dislike about Salesloft?** It’s not very intuitive, especially in the beginning. The setup process was overwhelming, and we had to go through extensive training as a team, which was tiring. Import and export options are also hard to find, and I wish you could link more than one mailbox without upgrading to the highest plan. **What problems is Salesloft solving and how is that benefiting you?** Salesloft keeps cold calling, email tracking, and scheduling organized. The automatic calendar updates after prospects reschedule make things much easier to manage. It’s a powerful tool for outreach and helps keep everything in sync across our sales process. ### 38. Salesloft is a user-friendly and intuitive platform, making it simple to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Vishwjeet S. | Manager II (Outbound Sales), Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Salesloft?** I use salesloft for my outbound activities, majorly for -Sequencing -Automated follow-ups -Cold calls It helps me efficiently manage my outreach at scale Its saleforce integration is really helpful, ensures that data is synced, and the built-in-calendar feature simplifies scheduling. Salesloft's task management and workflow automation allow for a smooth organized approach to managing daily sales activities. **What do you dislike about Salesloft?** One feature I feel is lacking is domain rotation, which could significantly enhance email deliverability. This would help maintain sender reputation and reduce the chances of email landing in spam folder **What problems is Salesloft solving and how is that benefiting you?** Streamlining outreach Improving productivity - Cetralizes tasks like call emails and few basic linkedin steps as well ( like research, inmail and connecting request) Tracking engagements - Real time analytics CRM Integration - ensuring data consistency. ### 39. makes cadence work easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mandi B. | Executive assistant to CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Salesloft?** simplicity, easy to use and set up. great that it pulls through to my inbox. very effect have had great success with my outreach **What do you dislike about Salesloft?** I have nothing bad to say, I do wish that when clients confirmed meeting that it would be done through Salesloft and appear on my google calendar **What problems is Salesloft solving and how is that benefiting you?** to outreach the top 20 customers to secure meeting with my CEO, have been very successful ### 40. Solid! Probably more useful than what I'm using it for. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Salesloft?** Easy to use UI, text/calls pretty reliable, app is good, setup was easy. I use it every day. **What do you dislike about Salesloft?** Importing contacts. That may be more a 'my org' thing than a salesloft thing, but it is the biggest obstacle between me using it more. **What problems is Salesloft solving and how is that benefiting you?** Saleslofts' email reporting is super helpful and great and I really like the cadences. ### 41. Great sales tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Salesloft?** The to-do functionality. Being able to work down a list and track my outreach progress is incredibly rewarding and fun to use. **What do you dislike about Salesloft?** I've heard that it doesn't have as many features and capabilities as competing softwares, but I haven't experienced them myself. **What problems is Salesloft solving and how is that benefiting you?** Keeping track of my contacts and activity. ### 42. I use Salesloft everyday to help me stay productive, focused, and organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Salesloft?** - ability to organize tasks by type, time zone, AI prioritization, etc - cadences are easy to build and implement - customer support is attentive and helpful - phenominal data/metric tracking and visualization - itegrates well with Salesforce, chrome, and outlook/gmail **What do you dislike about Salesloft?** - LinkedIn integration requires an enterprise level LI subscription - When tasks are rescheduled, it resets the date. It would be nice to see when tasks are originally created and even the dates that changes were made - The multitouch feature sometimes disrupts my flow by isolating the connected tasks rather than displaying the normal rhythm view. (This especially applies when I am sorting by task type) **What problems is Salesloft solving and how is that benefiting you?** Tracking prospect/contact outreach via cadences - Salesloft ensures that I am reaching out to contacts with my preferred pacing and content. Salesloft also enables me to create well-informed outbounding strategies by providing excellent analytics and data visualization. ### 43. Salesloft It is an evolving system and is constantly improving . **Rating:** 4.0/5.0 stars **Reviewed by:** George P. | Sr Director, Franchise Sales , Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2024 **What do you like best about Salesloft?** I do like the ability to stay engaged with my prospects. I like running the Cadence platform, and the features that are automated. I do like how I can update in Salesloft and it updates into Salesforce. I love how I can track opens of the email. **What do you dislike about Salesloft?** 1. Phone calls - The default setting is the office phone number. The user does not have the ability to set the mobile number as the default. 2. Cadence - If you have a call with a prospect that is not interested or not now and your remove them from the Cadence, the system will not allow you to send a follow-up email. I have to close the system out, go back in, find the prospect and then send an email. 3. Deals - Once I have a prospect in a Deal, I am unable to remove them. 4. Text - If I text in SalesLoft it is not sent from my phone number, it shoud give me the option to do so. 5. App - It will not let me call outside of the app. If I do make a call from the app it does not make the call from my phone number and that is not consistent with Salesloft. It will not let me copy the number and I have to manually key in the number to the phone. 6. Clicks - Feature is junk. When you send an email with a website link, it instantly indicates that the link has been clicked on, all within a few minutes. When you go back into the system it shows that the email has been opened in about 9 different countries as it is bouncing off of servers however the email has not even been opened. 7. Task or Cadence - Does not have a skip feature. When going through a cadence or a tasks. HubSpot - has a great feature that is integrated into the users email. If I send an email that doesn't not have an account associated with it, it automatically creates an account. Would be a nice feature. That way we a not bogged down to create a full account, but it can be easily done once there is customer engagement. **What problems is Salesloft solving and how is that benefiting you?** It has a nice platform for Pipeline review, and I love the Cadence feature ### 44. Sales Development Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Louis S. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Salesloft?** The peace of mind salesloft provide. Salesloft allows me to exchange time lost for accelerating my lead generating and preperation. Saleloft really allows you to practice a work / life balance. Working remotely, I have peace of mind that I've hit my goals (keeping me accountable) and on track to hit my targets. With this relief it makes it easier to walk away from my computer and focus on my family. Given I work remotely, this has been a blessing. **What do you dislike about Salesloft?** It could just be me and I just unaware of the process, however I wish it was easier to resend an email that bounced. There's certian criterias where Salesloft will automatically remove a lead from your cadence (which is great), however I wish there was a quick, easy way to put them back and onto the previous step, if I decided I want to continue pursuit. **What problems is Salesloft solving and how is that benefiting you?** Salesloft eliminates the time lost determining how to proceed with leads and how to break down a work day. ### 45. Ease of use and mass mailing **Rating:** 3.5/5.0 stars **Reviewed by:** Dean O. | Mid Market Sales Person, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Salesloft?** ease of use. ease to create AI generated cadences **What do you dislike about Salesloft?** have the option to send all messages quickly without delay. I'd like to ensure that I am sending my max allowable of 300 messages per day however don't have a means to review **What problems is Salesloft solving and how is that benefiting you?** reaching people interested in my company ### 46. I use SalesLoft on a daily basis as an SDR **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy S. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Salesloft?** The ease of use and functionality of the platform. Also, the ability to receive feedback from previous call and listen to other team members calls. **What do you dislike about Salesloft?** I wish it was easier to delete contacts from the system. The people tab can get very overwhelming. **What problems is Salesloft solving and how is that benefiting you?** easily tracking and monitoring calls + emails ### 47. Salesloft is a must-have for effective sales engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Clifford T. | Director of Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Salesloft?** It has significantly improved our sales process by helping us engage with prospects more efficiently. I like that the platform is straighforward and the mobile app and browser extension is very helpful in tracking notifications and updates and also seamlessly integrates with other tools like Gmail, LinkedIn and ZoomInfo. **What do you dislike about Salesloft?** The setup takes time and the reporting features could be more customizable to fit our needs better. Some other features are also locked into upgrading to a higher subscription which limits our ability to it's potential. **What problems is Salesloft solving and how is that benefiting you?** It helped us stay on top of our sales outreach and follow-ups which ensured that no prospect slips through the cracks and we could respond right away to any inquiries. The automation feature also helped our team output. ### 48. Solid experience mainly using it for email campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Salesloft?** How simple it is to export prospects from salesforce into salesloft and drop them into a cadence and how salesloft tells me who is already actively in a cadence is very helpful. **What do you dislike about Salesloft?** For email cadences, I have to manually remove everyone who I import from salesforce who doesn't have an email. The cadence will stop running and give a "email missing" red triangle next to the cadence and will only start working again once I manually remove the people who didn't have an email. This is very time consuming and it would be nice if the cadence would automatically skip people who were imported by accident with no emails. **What problems is Salesloft solving and how is that benefiting you?** It allows me to blast out specific and customized personal emails to people without having to manually send them one by one. This is very helpful. ### 49. Automate and Strategize **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha F. | Inside Sales (It won't let me upload a screenshot, I have tried 20 different ways), Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Salesloft?** Salesloft is a fantastic software for sales, and can be used with a large org or a small company trying to automate and track the results of their messaging. It's functions as a CRM if needed, and can allow you create campaigns and streamline messaging and outreach. It also allows you to track engagement and be able to respond quickly. I reccommend Salesloft to everyone. **What do you dislike about Salesloft?** There honeslty isn't anything I dislike about Salesloft, it's one of my favorite sales tools. **What problems is Salesloft solving and how is that benefiting you?** Salesloft allows my company to automate and customize our outreach for all our sales messaging from calls, to emails, to LinkedIn. ### 50. Salesloft review **Rating:** 4.0/5.0 stars **Reviewed by:** Dipesh J. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Salesloft?** good for outbound sales and amazing for sales engagement **What do you dislike about Salesloft?** issue with salesforce integration at times mobile access issues aries at times **What problems is Salesloft solving and how is that benefiting you?** sales process ## Salesloft Discussions - [can I compare metrics of team members month on month? for example reply rate for individuals and teams over the last 3 months in a graph?](https://www.g2.com/discussions/31434-can-i-compare-metrics-of-team-members-month-on-month-for-example-reply-rate-for-individuals-and-teams-over-the-last-3-months-in-a-graph) - 7 comments, 2 upvotes - [Website Tracking Alerts?](https://www.g2.com/discussions/26406-website-tracking-alerts) - 1 comment, 2 upvotes - [Do you really think SL is better than Outreach? If so, Why?](https://www.g2.com/discussions/do-you-really-think-sl-is-better-than-outreach-if-so-why) - 1 comment, 2 upvotes - [Is it possible to merger two sepretae contatcs under the same account?](https://www.g2.com/discussions/15576-is-it-possible-to-merger-two-sepretae-contatcs-under-the-same-account) - 2 comments, 2 upvotes - [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote - [View Salesloft pricing details and edition comparison](https://www.g2.com/products/salesloft/reviews?page=4&ref=instantly.ai§ion=pricing&secure%5Bexpires_at%5D=2026-05-21+01%3A41%3A45+-0500&secure%5Bsession_id%5D=dda740bd-7e4c-44b7-a2b2-55db756fdf0c&secure%5Btoken%5D=698a4338c01e978aa1cf8260a5751db07f2b37522bab39063627f54e777ace49&format=llm_user) ## Salesloft Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 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[Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) ## Salesloft Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Statistical Tool** - Scripting - Data Mining - Algorithms **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Data Analysis** - Analysis - Data Interaction **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights ## Top Salesloft Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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