Salesloft Features
Data Sourcing (5)
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Data Sourcing
Compiles data from a breadth of either internal or external sources.
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Exporting & Sharing Data
Enables user to communicate data by securely exporting and sharing it.
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Multi-Device Data Visualization
Allows users to view data visualizations on several devices.
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Interactive Dashboards
Dashboards which are customizable and interactive so that the user can view sales information in a way that fits his or her needs.
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Data Segmentation
Enables user to segment customer or prospect data in meaningful ways such as by industry or region.
Predictive Analytics (9)
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Lead Scoring
Provides scores or rankings of each prospect based on the data provided.
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Opportunity Scoring
Provides insights to determine which deals already in the pipeline have the best chance of closing.
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Risk Analysis
Warns sales teams of accounts that may be at risk of being lost.
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Live Forecasting
Provides live customer data so that sales organizations forecasts stay current.
Budgeting/Forecasting
Create budgets based on historical data and future projections
Correlation Analysis
Competitive Analysis
Evaluating strengths and weaknesses of companies with the same target audience
Sales Trend Analysis
Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
Statistical Analysis
Apply statistical/mathematical models to sets of data
Sales Management (11)
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Live Pipeline Management
Updates every time a change is made enabling users to trace a deal through the pipeline.
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Sales Gamification
Enables competition between a sales team by providing things like challenges and scoreboards.
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Account-Based Analytics
Provides insightful data at the account level to arm salespeople with the most relevant information possible.
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Activity Tracking
Enables sales managers to stay on top of their team activities by providing visibility into customer communication.
Predictive Analytics
Predict future data based on historical data sets
Visual Analytics
Interact with data visualization elements, such as charts and graphs, to drill down into data
Task Management
Create, manage and track all task activities and progression
Contact Management
Manage, organize, and store contact information
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Opportunity Management
Track all opportunities for potential sales and convert them into recurring revenue
Workflow Management
Create, design and manage workflows for repetitive tasks
Statistical Tool (3)
Scripting
Supports a variety of scripting environments
Data Mining
Mines data from databases and prepares data for analysis
Algorithms
Applies statistical algorithms to selected data
Data Analysis (4)
Analysis
Analyzes both structured and unstructured data
Data Interaction
Interacts with data to prepare it for visualizations and models
Time Series Analysis
Series of data points indexed in time order
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
Decision Making (5)
Modeling
Offers modeling capabilities
Data Visualizations
Creates data visualizations or graphs
Report Generation
Generates reports of data performance
Data Unification
Unifies information on a singular platform
Customizable Reports
Alter the layout and content of reports
Content Management (7)
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Content Import
Ability to import sales and marketing collateral built outside of the solution
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Content Creation
Provides capabilities for building unique sales and marketing content within the product.
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Templates
Provides pre-built templates for fast and simple content creation.
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Advanced Search
Able to easily search, locate, and retrieve relevant content.
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Content Library
Centralized repository to store content and assets
Email Management
Manage, store and organize emails within the system or via third-party apps
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Analytics (8)
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Reporting
Provides real-time reporting and analytics that track metrics and engagement data on sales enablement content, resources, activities, learning, etc.l
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Alerts
Sends a notification when a prospect engages or interacts with content.
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Account-Based Engagement
Tracks the level of engagement for a specific account based on the presented content.
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Content Utilization
Tracks how frequently a particular piece of content is being used and monitors its effectiveness.
Prioritization
Arrange tasks based on the level of priority or urgency
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Open Rates
Records the rate at which emails are opened.
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Link Activity
Records the rate at which links in emails are followed.
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Attachment Activity
Records the rate at which email attachments are opened or downloaded.
Lead Intelligence (3)
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Market Insights
Provides tools that help identify key topics that are trending, as well as the content that customers are more likely to engage with.
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Account-level Insights
Helps determine the correlation between ad exposure and site visits, assets downloaded, content, leads generated, etc.
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Lead Analysis
Prioritizes leads through lead scoring, market insights, account-level insights, etc.
Lead Management (3)
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Segmentation
Provides customer and prospect segmentation capabilities, which in turn assists marketing prioritization and effectiveness.
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Predictive Scoring
Automatically scores prospects based on behavior and engagement levels.
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Account Identification
Helps identify and distribute accounts internally, giving prioritization to those that are more likely to convert to sales.
Marketing Campaigns (5)
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Omni-Channel Tracking
Provides tracking across multiple digital advertising channels, such as video, mobile, and social media.
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Revenue Planning
Helps allocate marketing budget based predicted amount of incoming revenue.
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Media Attribution
Assists in the attribution of marketing budget by identifying successful campaigns and initiatives.
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Opportunity Timeline
Provides a timeline to visualize the effects of individual campaigns, leads, and other opportunities.
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Customization
Allows for custom report types to match the goals of a company.
Campaign Execution (4)
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Website Personalization
Provides tools that dynamically serve content, messaging, and calls-to-action.
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Prioritized Accounts
Helps determine which accounts have the highest/lowest opportunity to convert.
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Trending Accounts
Helps determine the direction of each individual account and how to engage through specific content.
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Email Campaigns
Connects sales emails with cross-sell/upsell marketing campaigns across multiple channels.
Training (4)
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Knowledge Base
Organizes knowledge from fellow sales representatives and other experienced employees for reference.
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Coaching Materials
Offers content and training for new hires within the tool.
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Playbook Creation
Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.
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Video Record
Records users' practice or live pitches for future reference and improvement.
Feedback (7)
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Review
Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.
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Scorecard
Provides a scorecard to display team and/or individual performance.
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Coaching Card
Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.
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Leaderboard
Projects team sales performance publicly to reward and motivate employees.
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Real-Time Updates
Updates sales data in real-time so as to help teams remain close to their goals.
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Notifications
Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction.
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Competition
Motivates employees by creating time-sensitive competititons that drive performance.
Calling (5)
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Record Calls
Records calls for future reference.
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Generate Location
Generates an area code local to where the user is calling to increase likelihood of pick-up.
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Call Types
Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
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Click-to-Call
Gathers contacts from integrated tools, allowing users to call with one click.
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Auto Dialer
Has auto-dialing or predictive dialing functionality.
Contacts (4)
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Personalization
Retains a log of extraneous contact information such as timezone and contact engagement.
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Information Locater
Finds and opens saved contact information for reference at the time of a new call.
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Record Prospect Data
Allows users to denote which contacts they believe are prospective customers.
Contact Management
Manage, organize, and store contact information
Insights (7)
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Notes
Allows users to take notes during or after the call for future reference.
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Daily Summary
Delivers users a daily summary of activity.
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Automated Voicemails
Sends automated voicemails to prospective clients who fail to answer.
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Automated Emails
Sends automated emails to increase engagement with prospective clients.
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Sorts Prospects
Organizes contacts based on probability of success.
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Automated Note Taking
Automatically transcribes and summarizes meeting discussions.
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Customizations (6)
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Email Platform Integration
Syncs information from other software such as contacts, emails and calls to reduce manual data entry.
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Email Scheduling
Allows administrators to schedule out emails in advance.
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Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
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Email Categorization
Allows for the categorization of emails.
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Templates
Allows for the creation of templates for frequently-sent emails.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Incentives (4)
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Badges
Assigns achievement badges to high-performing employees based on pre-determined standards.
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Triggers
Automatically recognizes achievements that should be added to the leaderboard.
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Commission Calculator
Helps users determine sales goals by calculating potential commission rates.
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Leaderboards
Highlights top-performing employees to publicly reward their achievements.
Personalization (6)
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Profiles
Creates user profiles similar to social media pages that display private or public statuses and updates.
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Custom Reports
Generates reports with customizable fields to further understand employee performance.
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Dashboards
Visualizes individual and team insights such as new leads and outbound calls.
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Goal Setting/Tracking
Establish measurable goals and objectives and track their progress over a specific period of time
Sales Reports
Reports specific to sales analysis for trends and strategies
Incentive Management
Manages incentive programs such as profit sharing, stock awards, and individual bonus plans
Administrative (3)
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Third-Party Integrations
Set up connections to third-party platforms to improve business processes
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Employee Structure
Organizes team members by roles, activities and objectives and weighs tasks by importance.
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Behavior Monitoring
Allows managers and administrators to peruse profiles and monitor employee behavior and performance.
Lead Facilitation (4)
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Customer-facing Chatbot
Offers a chatbot to initiate and carryout inital conversations with prospects and leads.
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Lead Qualification
Automatically calculates which leads are the most likely to become a customer.
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Lead Follow-up
Automatically contacts all leads.
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Meeting Scheduling
Utilizes natural language processing to set up meetings.
Organization (15)
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Opportunity and Pipeline Management
Manages sales opportunities through their full lifecycle from lead to order, tracking stages, values, and close probabilities across pipelines by individual rep, team, region, and company-wide
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Data Entry
Automates the entry of collected data.
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Integrations / APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Call Management
Document Management
Store, manage, and track all electronic documents in a centralized location
Contact Management
Manage, organize, and store contact information
Task Management
Create, manage and track all task activities and progression
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Notes Management
Allow users to create, edit, and sort multiple notes
Sales Activity Management
Define, track, and/or automate sales activities and sales processes
Email Management
Manage, store and organize emails within the system or via third-party apps
Performance Analysis (4)
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Coaching
Provides real-time coaching to sales representatives.
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Peformance Tracking
Tracks and analyzes sales representative performance.
Email Tracking
Track delivered, received, and opened emails
Call Tracking
Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
Sales Analysis (2)
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ROI Forecasting
Measure return on investment and leverage data to predict profitability of future projects.
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Sales Forecasting
Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.
Integrated Workflows (13)
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Task Management
Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.
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Email Tracking/Automation
Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.
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Calls and Voice
Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.
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Other Outreach Options
Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.
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CRM Integration
Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.
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Calendar
Integrates with calendar software so users can seamlessly schedule calls.
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Shared Records
Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on.
Business Process Automation
Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Sales Pipeline Management
Pipeline view and tracking lead status
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Repeatability and Reportability (5)
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Content Management
Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.
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Workflow Management
Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.
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Workflow Performance
Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.
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Sales Coaching and Insights
Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.
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Gamification
Provides gamifaction features to rank sales reps on performance
Call Analytics (7)
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Call Recording
Records sales calls and facilitates playback
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Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
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Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
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Lead Qualification
Leverages analytics to qualify and score calls in real time
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
Real-Time Data
Receive data and information in real time
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Artificial Intelligence - Conversation Intelligence (3)
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Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
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Speech-to-Text
Transcribes sales calls from speech to text
Sentiment Analysis
Utilizes artifical intelligence to analyze emotional tone and interactions in a conversation
Sales Team (3)
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Flexible Sales Process
Can operate under at least two distinct sales methodologies
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Training Mode
Includes recording and review capabilities to train new salespeople or review old deals
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Playbooks
Creates and stores multiple playbooks for sales
Intelligence (3)
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Opportunity Identification
Highlights cross-sell, upsell, and white space opportunities
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Zero-touch Renewals
Can fully automate the deal renewal process
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Smart Content
Suggests content appropriate to stage and tone of the deal
Mapping (2)
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Multiple Org Charts
Allows multiple relationship maps for each account and opportunity
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Stakeholder Roles
Includes explicit definitions of stakeholder roles
AI and Automation (5)
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Lead Prioritization
Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers.
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Lead Scoring
Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage
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Best Time of Day Scheduling
Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations
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Buyer Intelligence
Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls.
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Machine Learning
Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior.
Revenue Sourcing and Forecasting (7)
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Revenue History
Allows users to track how previous revenue forecasts have developed over time
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Pipeline Management
Allows users to track pipeline to identify deals that are stalled, at risks and future opportunities
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Dashboard Analytics
Reports results on revenue attainment, conversion rate, and overall revenue analytics
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Multi-Device Data Visualization
Allows users to view data visualizations on several devices
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Data Segmentation
Enables user to segment customer or prospect revenue data in meaningful ways such as by industry or region.
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Predictive Forecasting
Provides users with ability to predict upcoming forecast based on AI insights and deal health
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Revenue Operations Cadence
Provides users with ability to analyze weekly, monthly, and quarterly operational cadences to ensure success
CRM Data Enrichment (5)
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Calendar Sync
Automatically associates calendar invites to update deal progress in a CRM
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Email Activity Capture
Automatically associates sales activities within emails to the relevant accounts in your CRM
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Conversation Intelligence
Automatically associates sales activities within conversation intelligence tools to the relevant accounts in your CRM
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Marketing Leads
Automatically links marketing leads to sales generated opportunities in your CRM
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Contact Capture
Automatically captures contacts engaged with and associates to relevant accounts in a CRM
Account Management (6)
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Nonengaged Accounts
Identifies accounts that sales reps aren't engaging with
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Account optimization
Maximizes account coverage by determining the optimal number of accounts per rep
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Historical Patterns
Identifies common themes among historical deals that are won or lost
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Rep Performance
Identifies common themes and actions amongst reps that close the most deals
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Account Engagement
Allows users to track the level of engagement with each account and provides insights on frequency of engagement
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Historical Win/Loss Patterns
Identifies common themes among historical deals that are won or lost to provide insights into successful strategies
Integrations (6)
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MS Teams Integration
This software integrates with Microsoft Teams.
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Email Integration
This software integrates with popular email providers.
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Zoom Integration
This software integrates with Zoom.
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Google Meet Integration
This software integrates with Google Meet.
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Salesforce Integration
This software integrates with Salesforce.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Branding & Customizatio (5)
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Custom Booking Page
Provide the ability to create a custom booking page.
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Personalized Links
Provide the ability to create custom scheduling URLs.
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Personalized Web Embed
Provide the ability to create a personalized web embed.
Online Booking
Book meetings and appointments through a website or digital platform
Room Booking
Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
Automatic Rules & Configurations (4)
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Set Working Hours
Allow users to set automatic working hours.
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Automatic Updates
Automatically update calendars after a meeting has been booked.
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Buffer Times
Provide the ability to incorporate buffer times, leaving time before and after meetings.
Real-Time Updates
Receive system updates as soon as any changes are made
Generative AI (15)
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Lead Generation
Manage the process of attracting and converting business prospects into leads
Agentic AI - Revenue Operations & Intelligence (RO&I) (8)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Website Integration
Seamlessly integrates with 3rd party websites
Agentic AI - Salesforce AppExchange Apps (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Sales Performance Management (3)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Email Tracking (7)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Sales Analytics (7)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
CRM Integration
Integration with third-party CRM systems
Agentic AI - Outbound Call Tracking (2)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Sales Coaching (6)
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Decision Making
Makes informed choices based on available data and objectives
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Sales Enablement (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Account Data Management (5)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Sales Engagement (8)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Strategic Planning
At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them
Agentic AI - AI Sales Assistant (8)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Agentic AI - Conversation Intelligence (9)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Forecasting
Form predictions based on past and present data/trends
Agentic AI - Customer Revenue Optimization (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Business Scheduling (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Learning Management - Sales Enablement (3)
Sales Training
Provides interactive learning to improve skill gaps through role-playing, practicing pitches, scenario-based simulations, etc.
Sales Coaching
Offers real-time feedback and actionable insights from structured, customized sales coaching assessments and templates.
Sales Onboarding
Provides personalized, interactive training to onboard new hires successfully while monitoring their progress and readiness.
Revenue Enablement - Sales Enablement (4)
Cross-Functional Alignment
Provides the tools and resources for alignment of all revenue-generating teams to engage customers in a consistent and personalized way
AI and Automation
Uses AI for predictive insights, recommendations for content, or automating workflows for onboarding and learning assignments
End-to-End Customer Journey Insights
Delivers a holistic view of interaction data and behavioral patterns across the entire customer journey to improve the buying experience and drive revenue growth
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Revenue AI Platforms (6)
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Connects to multiple software systems or databases to gather relevant context data for AI agents
Decision Making
Makes informed choices based on available data and objectives
Adaptive Learning
Improves performance based on feedback and experience
Platform - Revenue AI Platforms (9)
Conversation Intelligence
Turns unstructured conversation data into clear, actionable insights for coaching, deal analysis, and operational improvement
Predictive Forecasting
Provides users with ability to predict upcoming forecast based on AI insights and deal health
CRM Data Enrichment
Augments, improves or enriches CRM data
Actionable Insights
Gathers actionable insights from customer interactions for strategic decison making
Risk Flagging
Flags deals at risk, declined engagement, stalled opportunities, or other warnings in order to prevent issues from escalating
Workflow Orchestration
Coordinates and aligns on actions across sales, marketing, customer success, and RevOps in a unified platform
Sales Coaching
Surface insights from key deals, account signals, conversations, and win/loss patterns for offering data-driven coaching or feedback
Pipeline & Deal Management
Allows users to track pipeline to identify deals that are stalled, at risk, and future opportunities
Customer Data Capture
Collects and organizes customer interaction data from multiple channels or systems
Additional Functionality (364)
Email Response Control
Speech Recognition
Train your system to interpret and transcribe voice messages
Customer Engagement
Initiate interactions with customers by proactively starting conversations or providing informational content
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Chat/Messaging
Communicate using direct chat or messages within the system
AI Writing Assistant
Generates and edits text using machine learning
For Sales Teams/Organizations
Caters to sales teams
Sales Automation
Automate processes to manage leads, contacts, opportunities and sales activities
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Predictive Analytics
Predict future data based on historical data sets
Lead Scoring
Score a lead based on quality or likelihood to buy/convert based on predetermined criteria
Templates
Sample files or documents that could be customized as needed or used as is
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Email Templates
Pre-made examples and templates for emails
SMS Messaging
Send messages via SMS
Personalization
Adjust communications based on previous interactions or personal preferences
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Conversation Intelligence
Recording, transcription, and analysis of sales calls for the purpose of training and generating insights
Lead Engagement
Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Omnichannel Outreach
Using different methods or channels to connect with customers
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Keyword Filtering
Monitor and collect information from social media based on specific keywords
Natural Language Processing
Process and analyze human language in text or audio form
For Contact Centers
Designed for contact centers.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Call Tracking
Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Automatic Transcription
Use AI to convert voice into text automatically
Playbooks
Tactical guides providing information and instructions for teams to navigate through tasks and processes
Employee Coaching Tools
Conduct & deliver coaching sessions to improve employee performance or facilitate development
Text Mining
Transforming unstructured text into a structured format to identify meaningful patterns and new insights
Trend/Problem Indicators
Visually identify direction of development and areas that require attention
Notes Management
Allow users to create, edit, and sort multiple notes
Retention Tracking
Measures the retention rate and satisfaction of customers.
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
API
Application programming interface that allows for integration with other systems/databases
Rules-Based Workflow
Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
Intent Recognition
Helps understand a user's intentions/actions
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Prioritization
Arrange tasks based on the level of priority or urgency
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Mobile Access
Access software remotely via mobile devices
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Gamification
Games or game-like elements to track progress and reward accomplishments
Automatic Transcription
Use AI to convert voice into text automatically
Call Recording
Record the audio of phone conversations for quality assurance purposes
Sales Reports
Reports specific to sales analysis for trends and strategies
Real-Time Analytics
Analyze and gain insights into data in real-time
Commenting/Notes
Leave comments and notes on documents for others to view
Built-in Course Authoring
Tools that allow users to create and publish courses and course material/content
Learning Paths/Tracks
Designing course materials to be completed in a sequential order for personalized learning purposes
Assessment Management
Creation, administration, and evaluation of assessments or tests
Video Conferencing
Connect with meeting participants remotely over video
Conversation Intelligence
Recording, transcription, and analysis of sales calls for the purpose of training and generating insights
Call Monitoring
Listen to live phone conversations for the purpose of training and assessing agent performance
Goal Setting/Tracking
Establish measurable goals and objectives and track their progress over a specific period of time
Workflow Management
Create, design and manage workflows for repetitive tasks
Learning Management
Organize and track educational activities
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Training Management
Track employee/learner's progression through training programs
Document Management
Store, manage, and track all electronic documents in a centralized location
Content Library
Centralized repository to store content and assets
Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Call Tracking
Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Onboarding
Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Chat/Messaging
Communicate using direct chat or messages within the system
Prospecting Tools
Tools designed to streamline the process of lead generation and management for sales teams
Content Delivery
Distributing content through various platforms or channels
Personalization
Adjust communications based on previous interactions or personal preferences
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Task Management
Create, manage and track all task activities and progression
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Activity Tracking
Track and document all activities across devices, networks, and other systems
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
API
Application programming interface that allows for integration with other systems/databases
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Audio/Video Recording
Record audio and/or video
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Appointment Scheduling
Schedule appointments via a calendar
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
For Sales Teams/Organizations
Caters to sales teams
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Scheduling
Plan availability and assign specific time slots for tasks and resources
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Email Tracking
Track delivered, received, and opened emails
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Interaction Tracking
Track interaction history by documenting conversations for contacts
Workflow Management
Create, design and manage workflows for repetitive tasks
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Lead Capture
Automatically identify and save contact information of potential customers
Call Recording
Record the audio of phone conversations for quality assurance purposes
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Customizable Branding
Add customized logos and colors to align with company branding
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Lead Nurturing
Engage with a lead throughout the sales process by actively providing information
Document Management
Store, manage, and track all electronic documents in a centralized location
Sales Trend Analysis
Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Lead Qualification
Score a lead on their quality or likelihood to buy based on certain behaviors
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Video Support
Supports various video file formats
Microsoft Outlook Integration
Audio File Management
Supports audio files
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Contact Management
Manage, organize, and store contact information
Goal Management
Allows employees to set and manage work or career related goals
Sales Planning
Define sales targets and create strategies to meet goals or marketing results
Mobile Access
Access software remotely via mobile devices
CRM Integration
Integration with third-party CRM systems
Pipeline Management
Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
Conversation Intelligence
Recording, transcription, and analysis of sales calls for the purpose of training and generating insights
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Gamification
Games or game-like elements to track progress and reward accomplishments
Lead Scoring
Score a lead based on quality or likelihood to buy/convert based on predetermined criteria
Opportunity Management
Track all opportunities for potential sales and convert them into recurring revenue
Microlearning
Distribute training content in bite-size pieces that can be consumed in short periods of time
Content Sharing
Digitally share pre-made materials and self-created content with others
Real-Time Data
Receive data and information in real time
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Prospecting Tools
Tools designed to streamline the process of lead generation and management for sales teams
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Auto-Dialer
System that automatically dials calls
For Sales Teams/Organizations
Caters to sales teams
Dynamic Modeling
Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time.
Lead Qualification
Score a lead on their quality or likelihood to buy based on certain behaviors
Lead Capture
Automatically identify and save contact information of potential customers
Real-Time Reporting
Active reporting of data and metrics
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
API
Application programming interface that allows for integration with other systems/databases
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Dashboard Creation
Creation and customization of dashboards
Modeling & Simulation
Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making
Exception Reporting
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Sales Reports
Reports specific to sales analysis for trends and strategies
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
"What If" Scenarios
Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities
Customizable Reports
Alter the layout and content of reports
Data Import/Export
Import and export data to and from software applications
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Graphical Data Presentation
Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Business Process Control
Define and maintain business rules that determine workflow capabilities and criteria
Multi-Currency
Manage and handle various international currencies
Pipeline Reports
Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Gamification
Games or game-like elements to track progress and reward accomplishments
Real-Time Updates
Receive system updates as soon as any changes are made
Employee Reward Programs
Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Ongoing Performance Tracking
Provides real-time feedback and assessments on employee performance, skills, and accomplishments
Benchmarking
Compare key metrics for the business against prominent players in the industry
Commission Management
Tracking, calculating, and paying commissions and earnings to employees
For Sales Teams/Organizations
Caters to sales teams
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Sales Planning
Define sales targets and create strategies to meet goals or marketing results
Single Sign On
Allow users to access multiple services after entering their login credentials once
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Forecasting
Form predictions based on past and present data/trends
Quota Planning
Plan target quotas that sales representatives are expected to meet within a specific period.
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Workflow Management
Create, design and manage workflows for repetitive tasks
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Rewards Points
A type of incentive earned through making purchases in select categories.
Organizational Charting
Diagram that shows the structure of an organization and the relationships between parts
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Customizable Branding
Add customized logos and colors to align with company branding
Milestone Tracking
Monitor task progress and planned accomplishments to better manage project status
Territory Management
Organize customer data and accounts by user or geography
Performance Appraisal
Evaluation process that provides feedback on an employee's job performance
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Sales Onboarding & Training
Process of training new hires by providing them with sales tools and knowledge needed to complete the job
Employee Recognition
Acknowledge and reward employees for reaching specific goals and/or for exemplary performance
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Ratings/Reviews
Ratings/Reviews
API
Application programming interface that allows for integration with other systems/databases
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Training Management
Track employee/learner's progression through training programs
Goal Management
Allows employees to set and manage work or career related goals
Assignment Management
Assign issues and tasks based on availability or required skills
Lead Scoring
Score a lead based on quality or likelihood to buy/convert based on predetermined criteria
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Electronic Signature
Digitally sign online documents
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Kanban Board
Visualization tool to organize and optimize tasks and track their status at every stage of workflow
Email Management
Manage, store and organize emails within the system or via third-party apps
Commenting/Notes
Leave comments and notes on documents for others to view
Data Import/Export
Import and export data to and from software applications
Prospecting Tools
Tools designed to streamline the process of lead generation and management for sales teams
Interaction Tracking
Track interaction history by documenting conversations for contacts
Product Catalog
Present a catalog of inventory that customers can view
Live Chat
Ability to chat online in real time
Sales Pipeline Management
Pipeline view and tracking lead status
Appointment Scheduling
Schedule appointments via a calendar
Email Templates
Pre-made examples and templates for emails
Event Triggered Actions
Predefined actions automatically performed on the occurance of specific events
Transfers/Routing
Transfer queries and organize messages between agents
Activity/News Feed
Continuous profile-based stream of news and activity
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Revenue Management
Monitor sales and make necessary adjustment in order to increase demand and revenue
Document Management
Store, manage, and track all electronic documents in a centralized location
Task Management
Create, manage and track all task activities and progression
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Mobile Access
Access software remotely via mobile devices
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Mobile App
Access the system via a mobile application
Call Logging
Collects essential call data such as call origin, call destination, call length, and other transaction details
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Contact Management
Manage, organize, and store contact information
Email Marketing
Create and send email blasts/campaigns
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Drip Campaigns
Send automated marketing emails based on user actions over a predetermined period
Workflow Management
Create, design and manage workflows for repetitive tasks
Customizable Fields
Customize data fields to support various needs and use cases
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Team Management
Organizing a group of people to accomplish a task
Click Tracking
Track the amount of clicks on individual products to measure campaign results
Subscription Management
Process of managing customer subscription lifecycle for a recurring service or a product
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
API
Application programming interface that allows for integration with other systems/databases
Location Tracking
Identify the physical location of an individual, asset, device, etc.
Customer Segmentation
Process of dividing customers into groups based on common characteristics
Geolocation
Determines the location of a device using GPS or an IP address
Customizable Branding
Add customized logos and colors to align with company branding
Activity Tracking
Track and document all activities across devices, networks, and other systems
Data Import/Export
Import and export data to and from software applications
Mailing List Management
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Email Management
Manage, store and organize emails within the system or via third-party apps
Audience Targeting
Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Email Distribution
Email Reminders
Reminders sent via email
Autoresponders
Create and automatically send premade copy in response to customer messages
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Event Triggered Actions
Predefined actions automatically performed on the occurance of specific events
Task Scheduling
Track and manage the scheduling of tasks
Customizable Branding
Add customized logos and colors to align with company branding
Customizable Fields
Customize data fields to support various needs and use cases
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Shift Swapping
Managing and trading shift details between employees
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Mobile Access
Access software remotely via mobile devices
Real-time Scheduling
Based on availability, instantly confirm or deny a request when a new booking is made
Multi-Location
Manage and support multiple locations
Personalization and Recommendation
Generative AI models can create personalized recommendations for users based on their preferences and behavior.
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Resource Scheduling
Allocate and manage resources, such as employees, equipment, facilities, and other assets
Activity Tracking
Track and document all activities across devices, networks, and other systems
Timesheet Management
Track the amount of time spent on a job or task
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
API
Application programming interface that allows for integration with other systems/databases
Absence Management
Manage and track employee attendance
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Class Scheduling
Schedule in-person or online classes
Employee Scheduling
Assign working shifts or tasks to employees based on their availability
Facility Scheduling
Schedule facilities, such as athletic fields, venues, and convention centers based on their availability
Booking Management
Create, update, and manage bookings, itineraries, and reservations
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Group Scheduling
Automatically find mutually available meeting time slots across multiple calendars
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Appointment Scheduling
Schedule appointments via a calendar
Time Zone Tracking
Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Demand Forecasting
Forecast customer demand using historical insights and simulations
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
For Healthcare
Software designed for the healthcare industry
Forecasting
Form predictions based on past and present data/trends
Data Extraction
Automatically retrieve and pull information from documents, websites, images, data sets, and other sources
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Decision Support
Tools that provide relevant information at specific times to support judgments and courses of action
Modeling & Simulation
Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Multiple Data Sources
Allows users to manage data from a number of sources
For Retail
For Retail Stores
For Education
Used for educational purposes
Data Discovery
Discover and connect variety of data sources to the application for analysis
Graphical Workflow Editor
Create, design and modify the flow and processes of tasks in a project
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Business Rules Management
Define and maintain business rules that determine workflow capabilities and criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Natural Language Processing
Process and analyze human language in text or audio form
Data Transformation
Translate EDI formats into data suitable for use with company applications.
Data Clustering
Clustering or grouping objects based on data similarities
API
Application programming interface that allows for integration with other systems/databases
Data Blending
Merge data from multiple sources to a single data set
Data Classification
Grouping log entries based on similar attributes.
Workflow Management
Create, design and manage workflows for repetitive tasks
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Recommendations
Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement
Lead Distribution
Route and distribute your leads to third party buyers
Workflow Management
Create, design and manage workflows for repetitive tasks
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Email Management
Manage, store and organize emails within the system or via third-party apps
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Activity Tracking
Track and document all activities across devices, networks, and other systems
Email Templates
Pre-made examples and templates for emails
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Customizable Fields
Customize data fields to support various needs and use cases
Sales Pipeline Management
Pipeline view and tracking lead status
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Automatic Call Distribution
Distribute/route/connect calls
Call Monitoring
Listen to live phone conversations for the purpose of training and assessing agent performance
Lead Capture
Automatically identify and save contact information of potential customers
Deal Management
Defines specific deal parameters to negotiate and secure deals
Call List Management
Manage and track all past and future calls.
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Call Recording
Record the audio of phone conversations for quality assurance purposes
For Contact Centers
Designed for contact centers.
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Data Management
Ability to handle large datasets
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Chat/Messaging
Communicate using direct chat or messages within the system
Lead Qualification
Score a lead on their quality or likelihood to buy based on certain behaviors
API
Application programming interface that allows for integration with other systems/databases
Task Management
Create, manage and track all task activities and progression
Interaction Tracking
Track interaction history by documenting conversations for contacts
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Technology Glossary Features
View definitions of the features and discover new technology terms.
What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.
What is machine learning and why is it important as a software feature? Our G2 guide can help you understand machine learning and popular software with machine learning features.


