Salesloft Reviews & Product Details

As a user and manager of a team who heavily used Salesloft, the email integration was good and let you know whenever people were engaging with your emails. The call recording and call tracking were pivotal to us getting to our daily goals, and the recordings were helpful for coaching. Review collected by and hosted on G2.com.

The activity tracking was never accurate no matter what we did, and the dashboards were inaccurate and confusing. We could never get in touch with support and when we did, no solution was ever provided. Cadences could only be worked one at a time and would randomly stop without any notification to the reps, and you never knew if your lead was going to be randomly removed. The AI builder for cadences never really worked the way you thought it should, key information was always missing, and fixing it took longer than just doing it yourself with Claude or ChatGPT. Review collected by and hosted on G2.com.

Salesloft’s cadences significantly improved my follow-through. I also like that the AI-guided prioritization usually points me to the right next step, and the conversation insights frequently lead to useful coaching. Review collected by and hosted on G2.com.

I’ve spent considerable time putting Salesloft through its paces, and it stands out as an incredibly robust engine for teams looking to take the guesswork out of daily sales outreach.What I appreciate most is its Cadence engine, which functions like a personal air traffic controller for your day. It maps out exactly when to email, when to make a phone call, and when to send a LinkedIn message, ensuring no prospect drops through the cracks. The platform's conversation intelligence is another major highlight; it doesn't just record your calls, but its AI actually extracts actionable follow-up items and seamlessly logs everything into Salesforce. For an account executive or sales leader, having engagement data, pipeline tracking, and revenue forecasting unified under one roof completely eliminates the chaotic tool fatigue that plagues most sales stacks. Review collected by and hosted on G2.com.

I like how Salesloft makes it easy to gather data and have all of my tasks in one spot for easy management. The ability to call up different phone numbers and how it separates customer data is really useful, especially since it can mark numbers as valid or invalid, which simplifies the sales process. It’s also super easy to set up, with data migrating seamlessly and integrating perfectly with Salesforce. These features make it a pretty great tool for sales outreach and as a CRM. Review collected by and hosted on G2.com.

There are some issues regarding tasks and how they can be built up or how certain prospects can get stuck in sequence. It can be harder to churn those people. Other than that, the system works pretty smoothly. Review collected by and hosted on G2.com.

I like the interactive dashboards, activity tracking, and lead management because they give a clear view of the pipeline and daily priorities. Being able to track activity, manage leads in one place, and quickly understand what is working makes it much easier to stay organized, follow up consistently, and keep opportunities moving forward. The visibility also helps managers identify gaps and make better decisions based on real-time sales activity. Cadences also helped a lot by making it easier to stay organized and consistently follow up with leads. Review collected by and hosted on G2.com.

Creating and managing playbooks, scorecards, and automated emails can feel more complicated than it needs to be. It takes time to set everything up correctly, and making changes across different workflows can be cumbersome. The automation is useful, but I wish the setup and ongoing management were more intuitive and streamlined. AI-guided prioritization is helpful as a starting point, but it doesn’t always understand the full context behind an account, so I still need to review suggestions and rely on my own judgment. Review collected by and hosted on G2.com.

I like that it eliminates version confusion, ensures regulatory compliance, and improves conversion. The cadences significantly solve the “reminder to follow up” problem. The inbuilt AI features are very effective and cut down "prep fatigue" for reps by organizing actions based on statistical conversion probability rather than arbitrary task dates. It also does a great job of consolidating workflows into one place, which makes day-to-day work feel more streamlined. Review collected by and hosted on G2.com.

There’s zero automation for connection requests, messaging, or profile views. For call minutes of meeting call notes, mapping next-step tasks, and drafting manual recaps destroys outbound momentum. Analytics customization depends on a secondary CRM, and it often falls short on strategic depth compared with dedicated standalone coaching tools. Review collected by and hosted on G2.com.

I really like how Salesloft's front-end interface isn't too complex, making it easy to use. The email cadence feature is valuable to me, as it automates emails, allowing them to be sent according to intervals I define, and provides reports on email interactions like opens, clicks, and responses. I also appreciate how user-friendly the platform is, with a straightforward setup, and the dedicated technical support they offer to help with onboarding and implementation. Salesloft integrates seamlessly with our emails, specifically Gmail, and our CRM, Salesforce. Review collected by and hosted on G2.com.

Salesloft could really benefit from incorporating some AI tools to help organize and automate a lot of the manual processes. It feels like it's lacking a bit in ingenuity, which led us to transition to Outreach AI because of its offerings in that space. Review collected by and hosted on G2.com.

I really appreciate how Salesloft gives me transparency into my business activities like calls, emails, and text messages. It helps me understand response rates and see where I can improve. Listening to call recordings and viewing email response rates versus view rates allows me to gauge the next steps for my team. This visibility into their routine workflow helps me coach them better and understand how they're doing with customers. Review collected by and hosted on G2.com.

Overall, the UI could be improved because it's pretty old school. When compared to Outreach, which is an alternative software to Salesloft, I prefer Outreach because of its user interface. This was a major reason for our switch from Salesloft to another product. Review collected by and hosted on G2.com.

I like that Task Management ensures the right work is visible and clearly owned. Email automation and tracking help ensure the right people receive timely, relevant communication. Performance Management shows whether the work improved business or team outcomes, and highlights what to change next. Review collected by and hosted on G2.com.

CRM integration, pipeline management, and campaign management are the things that cut down the “tool soup,” “spreadsheet guessing,” and “communication collisions.” Without all three working together, sellers end up spending too much time maintaining systems and juggling processes instead of moving opportunities forward and building customer relationships. Review collected by and hosted on G2.com.

What I like most about Clari is how it helps us get better visibility into customer deals and expected revenue. In a logistics environment, this is useful for planning shipments, resources, and capacity based on the expected business pipeline. Its dashboards and CRM integration also make it easier to track opportunities and reduce manual reporting. Overall, it helps correct sales data with better operational planning. Review collected by and hosted on G2.com.

One thing I find a little challenging with Clari that it can take sometime to get used to, especially when setting it up with existing systems. The amount of data and dashboards can also feel overwhelming at first. For a logistics company, some features may feel more focused on sales than day-to-day operations. Overall, though, it's a useful platform once the setup and workflow are properly configured. Review collected by and hosted on G2.com.

From an operations standpoint, Clari adds structure and consistency to forecasting in a way that’s hard to achieve with native Salesforce alone. The inspection tools, activity tracking, and snapshot history provide a clearer view of deal progression and rep behavior over time, which helps diagnose gaps and reinforce adherence to the sales process. When everything is running smoothly, it cuts down on manual effort and creates a single place to align forecasts across sales, RevOps, and leadership.

Clari also integrates well into the broader sales tech stack, particularly through its tight connection to Salesforce and its alignment with tools like Salesloft. That makes it easier to tie together pipeline health, seller activity, and forecast outcomes in one view, which is essential for managing performance and making informed decisions. Review collected by and hosted on G2.com.

Clari can sometimes introduce complexity when it comes to aligning with Salesforce processes and controls. In scenarios where behavior differs between the two systems, it can create challenges in maintaining a fully consistent source of truth. This often requires additional monitoring and operational effort to ensure data accuracy and alignment across systems.

There are also areas where increased flexibility and administrative control would be helpful. Certain configurations or edge cases, such as forecast calculations or currency handling, are not always easily adjustable on our end. When those situations come up, it can lead to a heavier reliance on support and longer turnaround times than we would ideally like.

From a user perspective, reliability and performance are especially important given how central Clari is to forecasting and pipeline reviews.

When there are occasional disruptions or latency issues, it can impact user confidence and engagement, particularly during critical reporting periods.

Clari also benefits from consistent reinforcement to drive adoption across teams. While it provides strong capabilities, realizing the full value depends on ongoing enablement and alignment on how the platform is used. Without that consistency, there can be some variability in how teams engage with it, which adds overhead for RevOps to maintain alignment.

Overall, the opportunity areas tend to center around improving flexibility, strengthening alignment with Salesforce controls, and continuing to enhance reliability. Addressing these would make it easier to fully realize the value Clari is designed to provide. Review collected by and hosted on G2.com.