Salesloft Reviews & Product Details

I use Clari mainly for recording my calls and getting the notes that are generated after meetings. It's super easy to use and very low maintenance. I just have it running in the background, and it does everything for me. As a CSM who takes a lot of customer calls, Clari really helps me manage all my calls for future references by recording them and sending me the goals and action items directly in my Slack. The initial setup was super easy and self-explanatory. There's no major integration required, and everything gets integrated and synced with just one button click. Review collected by and hosted on G2.com.

I think overall it works good. If it could just integrate more with some other tools, that would be helpful. Review collected by and hosted on G2.com.

I like the idea of having a centralized ticketing and support system. The support team is responsive, and having a dedicated CSM is a real plus. Review collected by and hosted on G2.com.

The email reminders that the tickets will be closed if there's no activity in the last 5days. It would be good if you can reply in the same thread instead of sending a separate email as it's spamming our inbox. Also, there are only a few dedicated admins that can raise a ticket -- with the backlogs and some complex tickets, some may take more than 5 days to review.

The UI for the case dashboard is not very user friendly. Review collected by and hosted on G2.com.

My work and life depends on it because I do a lot of activities in a day, and it’s pretty easy to keep a track record of it. The AI helped me rewrite an email that had a lot of errors and shortened the length, which eventually made the prospect reply. Cadences improved my follow-through significantly, and the AI-guided prioritization pointed me to the right next step very reliably. Review collected by and hosted on G2.com.

It doesn't have an auto-dialer, that's the only thing Review collected by and hosted on G2.com.

I like that Salesloft is user-friendly and easy to navigate. It keeps me organized and helps with time management by combining emails, phone calls, and social touches into structured workflows. I also appreciate that it's up to date and can adopt AI features. The initial setup was easy and concise, which really made the transition smoother for my team from using our previous tool, Quillbot. Review collected by and hosted on G2.com.

I think the interface of Salesloft could definitely be improved to be more simplified. Adding buttons with specific functions would be a great option to make it easier to use. Review collected by and hosted on G2.com.

Scripting and data visualisations are valuable because they let me turn large amounts of data into clear, actionable insights quickly. I can automate analysis that would otherwise be very manual, identify trends and patterns across accounts, and use visualisations to communicate findings clearly to both customers and internal stakeholders.

Cadences have made follow-through much more consistent by giving me a clear structure for when and how to follow up, especially when managing multiple accounts at once. AI-guided prioritisation is useful for surfacing which accounts or activities need attention and gives me a helpful starting point, and conversation insights help identify patterns in customer conversations and give managers a more objective basis for coaching. Review collected by and hosted on G2.com.

Getting the right level of detail and customisation without spending a lot of time building and refining reports can be challenging. Time series analysis can require quite a bit of manual work to isolate the specific trends or periods that matter, particularly when comparing different accounts or metrics, and there’s a learning curve to setting up customisable reports exactly how you want.

On the AI side, the insights still need to be sense-checked against the actual account context. It can identify a pattern correctly but sometimes miss the reason behind it or the wider customer context, so it’s more of a starting point than a replacement for my own analysis. Review collected by and hosted on G2.com.

The real-time coaching and "Battlecards" are game-changers. When I’m on a customer call and a competitor or a technical integration comes up, having Copilot surface the right talking points instantly keeps the conversation fluid. It allows me to stay present and maintain eye contact (digitally speaking) rather than scrambling through my notes or internal Wikis. Additionally, the automated summaries and action item extraction save me hours of manual data entry into our CRM, ensuring our relationship history is always accurate. Review collected by and hosted on G2.com.

The "Live Coaching" prompts can occasionally be a bit sensitive—sometimes it flags "filler words" when I'm just pausing to let a customer finish a thought. I’d love to see more granular customization for the CS lifecycle specifically, distinguishing between a "Sales Discovery" call and a "Success QBR," as the conversational cues for those can be very different. Review collected by and hosted on G2.com.

Cadences have definitely improved follow-through, mainly by making follow-up more consistent. Before Salesloft, it was easy to have a strong first conversation and then lose track of what the next step should be. With cadences, the follow-up is built into the workflow, so there’s less reliance on memory or manual reminders. I also like that managers get better visibility into whether follow-up is actually happening, which supports accountability and helps keep deals moving. Review collected by and hosted on G2.com.

It flattens everyone's voice. The AI drafts are grammatically perfect and tonally identical, so if three reps on my team send AI-assisted emails, the prospect gets three versions of the same polite stranger. The tool optimizes for correct. Sales runs on distinct Review collected by and hosted on G2.com.

I like that the cadences significantly improved follow-through. Various modes of communication were well tracked and prioritized, and follow ups were never missed after integration. Rhythm was able to prioritize rep communications in realtime across different communication modes. Task management, other outreach options, and campaign management met what we needed. Review collected by and hosted on G2.com.

It took us some time to work with our campaign and promotions, mostly due to the learning curve. Reporting and conversation insights weren’t strong for us, and the AI was useful but not a gamechanger. Review collected by and hosted on G2.com.

I like the ability to outreach at scale and have one place to track and maintain all cadences. Cadences somewhat improved follow-through, and as soon as there's a response it's flagged and captured. Review collected by and hosted on G2.com.

There isn't strong integration, at least we're not setup. Any outreach in Salesloft isn't tracked and picked up in our CRM (Salesforce). The AI can help but it's not always relevant to the messaging and business value we're trying to convey, and I don't fully trust it. It's sometimes off of the original content. Review collected by and hosted on G2.com.

I like that Salesloft is overall easy to use and set up. Contact management, call recording, and the auto-dialer work well for me. The cadences have significantly improved my follow-through, and the AI-driven prioritization reliably shows me the right next step. The support quality is also good. Review collected by and hosted on G2.com.

Personalization and capturing prospect data are weak for me. With AI, it's not always easy to identify and correct errors, and consistency is only average. Conversation Insights only sometimes lead to truly useful coaching. Review collected by and hosted on G2.com.