# RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,363 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, appreciating its seamless integration for communication needs and updates. (195 reviews) - Users appreciate the **helpful customer support** of RingEX, enhancing their overall experience with the product. (124 reviews) - Features (100 reviews) - Users value the **reliable connectivity and helpful support** of RingEX, enhancing communication and productivity for teams. (100 reviews) - Users emphasize the **exceptional reliability** of RingEX, benefitting from consistently high-quality connections and support. (96 reviews) - Users love the **high-definition voice quality and ease of use** of RingEX, enhancing customer support experiences. (93 reviews) - Easy Setup (80 reviews) - Intuitive (76 reviews) - Easy Communication (73 reviews) - Simple (67 reviews) **What users dislike:** - Users find the **customer service challenging** at times, complicating resolution of known issues. (49 reviews) - Users find the **complex processes** of RingEX challenging, often requiring support to navigate the system. (44 reviews) - Users often struggle with **call issues** , as detailed tracking and customer support leave much to be desired. (42 reviews) - Users experience **poor customer support** , facing difficulties and unnecessary steps for known issues during assistance. (41 reviews) - Limitations (35 reviews) - Missing Features (34 reviews) - Users find the **customer support challenging** to work with, often complicating the resolution of common issues. (33 reviews) - Learning Curve (32 reviews) - Lack of Intuitiveness (31 reviews) - Difficult Navigation (29 reviews) ## RingEX Reviews ### 1. Fantastic Support and Features That Streamline Our Call Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Paige C. | Administrative Supervisor, Clinical Research Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** The technical support team has been fantastic - easy to get a hold of, provide great support and are always willing to dive in and investigate our issues. The support we have received from the RingCentral team has really been what makes RingCentral stand out above and beyond from other phone providers we have used in the past. Beyond the support, the RingCentral features have helped us streamline our call flow, allow us better access to patients with less voicemails to return overall. Can't recommend enough. **What do you dislike about RingEX?** We’ve experienced some connection issues with both incoming and outgoing calls, and we’ve had a hard time getting them resolved. **What problems is RingEX solving and how is that benefiting you?** It has helped us not have nearly as many voicemails to return to patients at our clinic, the IVR that we have set up has been incredibly user friendly and has worked perfectly - calls get automatically routed to the right place, the queues have been helpful and beneficial for patients. The voicemail transcription features have been SO helpful for our office, saving time on the back end when recording messages for the team to return. Call recordings have also helped our office from a quality improvement standpoint for staff and we have integrated these recordings into our staff review process. **Official Response from Madi Hayford:** > We appreciate your amazing feedback, Paige! It is thrilling that our IVR system, automated call routing, and queues have helped streamline your call flow, ensuring your clinic's patients reach the right place quickly with fewer voicemails to return. We love knowing that our quality voicemail transcription and call recording features save your office valuable time and support your staff review process. Your praise for our Support Team also means a lot to us! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Paige! ### 2. RingCentral Delivers Rock-Solid Uptime and Helpful AI Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | IT Infrastructure and Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like that RingCentral has had the best uptime of all the SaaS solutions we’ve used. That level of reliability is critical for our business because it gives us confidence that we can consistently count on the service. The AI features are also a major plus. Our users can review notes from calls with customers afterward, which helps everyone stay aligned and makes follow-ups much easier. **What do you dislike about RingEX?** What I like least about RingEX is that there should be easier ways to build out and manage subsidiaries. We’d really love the option to split our multiple subsidiaries out within the Admin Portal, so that things like Call Queues, logos, groups, Caller ID, and addresses are simpler to set up, organize, and visualize. **What problems is RingEX solving and how is that benefiting you?** I haven’t had any dropped calls, and I like having a notetaker. Call routing also works well and sends calls where they need to go. ### 3. Unified Workflow with AI: Reliable and Highly Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Youcef A. | Permits Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number with all the essential features—SMS, voicemail, and even fax—that work exactly like a physical line. The AI-powered tools, specifically the automated call recordings and summaries, have been incredibly helpful for staying organized. Beyond the features, the interface is polished and the system reliability is outstanding; I rarely, if ever, encounter downtime or lag. It’s a high-performing tool that offers great value for the price. **What do you dislike about RingEX?** The call forwarding function sometimes didn’t work for some reason; however, I haven’t had any issues with it lately. **What problems is RingEX solving and how is that benefiting you?** As a permitting company for motor carriers, we struggled to manually track complex vehicle dimensions and route restrictions that came up during long calls with state agencies and drivers. We used to have a hard time documenting technical permit details accurately. Now we can rely on RingEX’s AI-generated call summaries and transcripts, which has led to a 100% accuracy rate on our permit applications and a major reduction in costly revisions. This feature alone saves our team hours of manual note-taking each day, which lets us turn around more permit requests in less time. **Official Response from Madi Hayford:** > Hey Youcef, we are thrilled that our AI-generated summaries and transcripts have achieved a 100% accuracy rate for your permit applications; eliminating costly revisions is a massive win for motor carrier operations. It is great to hear that our international virtual numbers and system reliability are supporting your team’s efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Youcef! ### 4. Seamless Integration and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Javier M. | Strategic Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about RingEX?** I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations. The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations. **What do you dislike about RingEX?** I was new to me but I was able to adapt to use it very fast. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for smooth integration with different platforms, making operations easy. It offers excellent support and is intuitive and simple for our team to use. **Official Response from Madi Hayford:** > Hi Javier, we are proud that our Support Team exceeds your expectations and that our integration ecosystem helps you and your team streamline operations. We believe that RingEX is at its best when it is working in harmony with your CRMs and ERPs, so it is fantastic to hear that it makes your daily workflow smoother. We are also glad you find our training materials and PDFs helpful! It is our pleasure to be the tool you rely on every day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral. We look forward to continuing to provide the high-quality audio and expert support your team deserves, Javier! ### 5. Easy Setup, Great Call Quality, and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like that I can use it on my personal phone without needing to get a separate business phone. Setup is straightforward, and it’s easy to use day to day. The call quality is great as well. Pricing is fair for what's included. Support is quick and responsive usually get any issues fixed within an hour. I have not tried the AI or integrations so I cannot speak to that. **What do you dislike about RingEX?** Sometimes the voicemails are marked as unread even though I listened to them, other than that no real complaints **What problems is RingEX solving and how is that benefiting you?** Helped us from only having 1 phone for our whole office to having multiple phones set up with a call system. Completely changed our flows **Official Response from Madi Hayford:** > Hey Raymond, we appreciate your great feedback! We are thrilled that RingEX allowed you to expand from a single office phone to a multi-line calling system, completely changing your workflow for the better. We also love knowing that you find the setup straightforward, the call quality great, and our pricing fair for your day-to-day business needs. Our Support Teams work to deliver quick, responsive care, so we appreciate you highlighting that we usually help resolve anything within an hour. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Raymond! ### 6. Easy to Use Across Devices, with Helpful Customer Service- 5 Stars **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** My favorite aspect is how easy it is to use. RingEx is accessible from a desk phone, a mobile phone, and the computer app, which lets me adapt it to the way I work. I also really like the AI note-taking feature, since it automatically captures notes for the calls I have. I also had a great experience with customer service. I was able to easily speak with someone on the phone, and they listened to my issues and worked to solve the issue. Since the fix would take a couple of days, they followed up with me through phone and email to check if the issue was fixed. **What do you dislike about RingEX?** As of now, there isn't anything I dislike. RingEX does what it is supposed to, and I usually have no issues. **What problems is RingEX solving and how is that benefiting you?** I am an employee and not a business owner, but it gives everyone their individual phone number that they can reliably use for work without having connectivity issues. It also gives them an option to use it on their computer, desk phone, or mobile phone as everyone has their own preference. **Official Response from Madi Hayford:** > Thank you for your fantastic feedback! We are thrilled that RingEX delivers the flexibility you need, allowing you to seamlessly transition between your desk phone, mobile phone, and computer app to fit your workflow. We also love knowing that our live AI note-taking feature helps capture your call details effortlessly and that our team provided reliable individual numbers with solid connectivity for everyone. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to help empower you and your business! ### 7. Strong platform with room to streamline the experience **Rating:** 4.0/5.0 stars **Reviewed by:** Laura W. | Owner/CRTP/Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** I really like the brand recognition and the ability to support an international team. That was a big driver for me in making the switch, along with having everything in one place for communication. **What do you dislike about RingEX?** The setup and onboarding process was more challenging than expected, and there have been a few workflow areas that feel less intuitive than I’d like. I’ve had to spend more time than anticipated figuring things out. **What problems is RingEX solving and how is that benefiting you?** It’s helping centralize communication and bring everything into one place instead of using multiple tools. For me, that supports working with an international team and creates a more streamlined, efficient day-to-day workflow. I can see the value in having a system like this as I continue to build it out and refine how I use it. **Official Response from Madi Hayford:** > Hey Laura, we appreciate your wonderful insights! We are proud to be the foundation for your international team's communication; centralizing everything into one place is a big task, and we are honored you chose us to help you scale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Laura! ### 8. Enhanced Customer Service with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Sales Director West, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about RingEX?** I like their advanced package the most. It includes analytics that help me see how customers are interacting in their journeys and allows for searching analytics, which also aids in marketing and special promotions, making things easier overall. I also appreciate the initial setup process being very easy with scheduled implementation. Features like auto attendant, ring groups, and call queues simplify workforce management, and I value having voicemail to email, online fax, and meeting tools included. Using the RingEX mobile app and soft phone helps me take on business outside the office with the same caller ID and phone number as if I'm at my desk. **What do you dislike about RingEX?** Nothing really, they've been great to work with. Great sales support too. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for phone solutions that enhance customer service for support, billing, and sales agents. It helps with auto attendant, ring groups, and call queues, making it easy to manage changes for workforce management and improve CSAT and NBS scores. **Official Response from Madi Hayford:** > The Review Team appreciates you providing us with your valued feedback, Robert! We are thrilled to hear how RingEX and our advanced analytics are helping you track customer journeys and simplify your marketing efforts. It is fantastic to know that features like the auto attendant, ring groups, and our mobile app are empowering your business and enhancing your customer service scores. We also appreciate your kind words regarding our sales support and the ease of your initial scheduled implementation. We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Robert! ### 9. RingEX Makes Day‑to‑Day Work Smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** Calling, messaging, video meetings, and faxing are all in the same place, which makes my day so much more efficient. The interface is clean and intuitive, so I can quickly find what I need. I also love the mobility, being able to take calls or join meetings from my desk phone, computer, or mobile app without issues is a huge plus. **What do you dislike about RingEX?** If I had to pick something, it would be that the occasional updates sometimes change the layout or move features around, which takes a bit of adjustment. There are also some calling features we had in our old system that cannot be duplicated with RingEX. **What problems is RingEX solving and how is that benefiting you?** A big problem RingEX solves is reliability. Instead of dealing with traditional phone system issues or juggling separate services, everything runs smoothly in the cloud. The call quality is consistently strong, and administration is straightforward, which saves a lot of time on the IT side. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are pleased to hear that RingEX is delivering the reliability and efficiency your team needs. It is rewarding to know that having calling, messaging, video, and fax in one place, across all your devices, has made your day-to-day operations smoother. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Eric! ### 10. Ring EX Delivers Next-Level Home Security **Rating:** 5.0/5.0 stars **Reviewed by:** Remi K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about RingEX?** What I like best about RingEX is how it brings calling, messaging, and team collaboration into one platform. It makes it easy to manage calls, track communication history, and stay connected with candidates and clients without switching between multiple tools. The call quality is reliable, and features like call recording, voicemail-to-email, and mobile app access make it very convenient to work from anywhere. Overall, it helps me stay organized and responsive throughout the day. **What do you dislike about RingEX?** One thing I dislike about RingEX is that sometimes the app can lag or experience minor call quality issues, especially during peak hours or when the internet connection is unstable. The interface can also feel a bit cluttered at times, making it slightly harder to quickly find certain settings or features. While it’s generally reliable, occasional sync delays between desktop and mobile can interrupt workflow. **What problems is RingEX solving and how is that benefiting you?** RingEX solves the problem of scattered communication by bringing calls, SMS, voicemail, and team messaging into one unified platform. Instead of using separate tools for phone systems, texting, and internal collaboration, everything is centralized and easy to access. This benefits me by improving responsiveness to clients and candidates, keeping communication history organized, and allowing me to work seamlessly from desktop or mobile. It also supports remote work by ensuring I can stay connected anywhere without missing important calls or messages. Overall, it helps increase productivity and maintain professional communication throughout the day. **Official Response from Madi Hayford:** > Hey Remi, the Review Team appreciates your excellent review. Thank you for being a loyal RingCentral customer! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews/ringex-review-4775167?section=pricing&secure%5Bexpires_at%5D=2026-05-29+12%3A27%3A43+-0500&secure%5Bsession_id%5D=bd923dcf-d99e-4f3e-8106-31f686d283a2&secure%5Btoken%5D=573bd8ecd1c68721d6622662f93964f819dbc581329584a45febe6148cec8f5e&format=llm_user) ## RingEX Integrations - 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Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Post-Event Tools** - Event Analytics - Attendee Reports **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (889 reviews)